The store was okay, but the selection wasn't the best compared to other locations. The main reason I'm writing this review is because of the customer service. The staff was not helpful at all and, in some cases, came across as downright rude. Customer service can make a big difference in the shopping experience, and unfortunately, this visit was disappointing. I'd rather travel a little farther and shop somewhere that values its customers and provides better service. read more

Great stop for a shop Visited the shopping center and decided to stop at old navy. I'm so glad I did. I found a perfect fit. Always satisfying and fulfilling when everything fits. Great service, clean and organized. Will need to stop here more often. read more

Old Navy - Sidewalk chalk art during Labor Day week - Men's Clothing Near Me - Corona, California

Want to give a big shoutout to the girls working at Old Navy at this location. I came to see the Disney x Old Navy collection and it all was there to see :) also, had to get some new clothes for a new job so, I asked for assistance and got some good recc's from the employees. It was such a pleasant, clean, and relaxing environment which I enjoyed a lot as I had to try on various items. The girly at the register even helped me order a shirt that wasn't available in my size and it ships for free! Amazing customer service 100/10! The value of the clothes was amazing as well. read more

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Their music is constantly wayyyy too loud. I've walked in so many times to shop and have to leave because it's incredibly loud. Not good for anyone with disability or sensory issues - even with headphones on to block out it's still painfully loud read more

This location is clean and very organized. Customer service is always great. I have never had any issues. They have a pretty good selection but not the biggest. It's a smaller store compared to other locations I've been to. read more

Old Navy - Entrance to fitting rooms - Men's Clothing Near Me - Corona, California

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don't recomm shopping hear. Clerls can't even do their job rights. Came back here after Christmas because they left the security tag on my wife's pants and they ended up questioning if she tried to steal the jeans a refused to give them back until proof was shown. They lacked in how to do the basic things that their trained to do. they all seemed dumbfounded and incompetent bc it took 30 minutes for them to take it off and to give us the jeans back. Will not be coming back and don't recommend anyone coming back especially if you don't want to be racially profile. read more

I hate to leave this because I haven't been here in so long and this is my childhood old navy, but it's so intense in there! From the moment me and my fiancé walked in we felt all eyes on us, I thought it was in my head but out of the 45 minutes I spent in there, i saw the same employees following us the entire time. At some point one of the manager looking employees came up to us pretty abruptly and started loudly asking if we need anything and if I have an old navy card or how I was going to pay?? We decided to just check out and leave. It was sad to see the employees looks of accomplishment. read more

Good selection of merchandise and the sales girl did help me out quite a bit locating jeans that were displayed in a mannequin. Appreciate their help!! read more

This review is super delayed but I have meaning to post it for about a year!!!! This store is super helpful and all the staff provides excellent customer service. I go to this store almost every 2 months and whenever I have any issues or if i am looking for deals, the staff is super accommodating and always very helpful. Today was just another great day at old navy and Savannah really helped me out. She was super helpful and efficient and I really appreciated the excellent customer service she provided!! I will definitely continue to come back to this store and feel really greatful that this is my neighborhood old navy store!! read more

Store is nice and neat and the staff is amazing! Every time I go in, the staff is very welcoming and willing to help you find exactly what you need. read more

I gave two stars because the clothes are cute. Absolutely no customer service skills at the register. Just interested in rushing you along. Price integrity is not on point. Check price tags on the tables and make sure they are consistent with other same merchandise. Lots of mis-tagged merchandise and the cashiers can care less. The manager Sara can also care less. Maybe they'll step it up when weights & measures are called for pricing accuracy. Nice hefty fine should do it. read more

Ralfael was amazing! Best customer service ever! He went above and beyond for my boyfriend and I even during rush hour our fav old navy location. read more

Not a huge fan of Old Navy for myself, but they so have some great things for kids. Big store, tons of parking, great location and staff. Really only worth it when they have sales going on, or coupons or tons of clearance items, which is pretty much all the time. read more

We're really glad to have an Old Navy near by. Usually shop here for our kids (along with Carter's one store over). We're always warmly greeted and never have any trouble returning items that didn't fit well. Look out for the sales or buy online to pick in stores discounts to save money. This visit was made especially awesome by Valerie, who went above and beyond to make us feel appreciated and truly made our day! Great customer service goes a long way in this day and age. Thanks again Valerie! read more

Really nice and organized Old Navy. Bought many a sweatshirts and shirts for the guys on my Christmas list. Again, the store is really organized despite the Holiday stampede. To avoid crowds come during off peak hours. You'll be able to find what you need quicker and you'll be able to avoid the craziness that comes with the afternoon/weekend crowds. Sales people are nice, friendly, and helpful. Love their sales as well. read more

Cashier 3305529 said I didn't have an account which I do there without a credit card I pulled up my receipts on my email. Entered my email wrong on purpose my purchases add up to points regardless if she's trying to just get a credit card sale. The dumbed old navy lead I've ever experienced. I saw her input my email wrong on the screen and read my email twice trying to gas light me I guess she really needed that extra dollar for a credit opening to her check. read more

You know it's that time again... back to school shopping. I love old navy because they have skinny jeans that fit my handsome skinny pre-teen son. This old navy was clean and neat. Staff friendly and the deals were pretty great. He got jeans for $8.00. That a screaming good deal. I will definitely come here again if I'm in this area. read more

Love Old Navy! The staff here is awesome, very friendly. They have a good selection of clothes for everyone in the family. read more

Old Navy - Men's Clothing Near Me - Corona, California

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I really enjoy shopping at this store. The staff and manager are always friendly and helpful. The store is clean and organized. They never hassle me about returns (I do a lot of shopping online). They have great sales in-store. The only downside is that I wish the store was stocked with a bigger selection of styles and sizes but I don't think that's necessarily in the control of the individual store. I am willing to drive out of my way to come here because I always have a pleasant experience and usually find something great. read more

Not sure why all the low ratings. This Old Navy is a hidden gem especially during this pandemic. I went today and they were well stocked, the store was very clean and organized and every employee smiled and asked if I needed any help finding things. They have excellent dresses right now, cute sweat pant combos, and lots of clearance. One girl pointed out some tops on special for only $2.99 that I hadn't seen previous. I bought 4. I also love that the fitting rooms are open. The fitting room attendant smiled, was pleasant and happy to help me. She was present and available. I haven't been able to shop at Target or Kohl's because their fitting rooms are closed. I racked up a bill over $400 for my family and when I got to the check out Alan, the Store Manager helped me out. He was friendly and saved me over $100. I did sign up for a CC but I got a great deal and I was approved, no problem. The CC has a point reward system as well. I learned a lot today from Alan so I wanted to make sure everyone in this company knows the value Alan brings to this store, and the example he is setting. I left in a happy mood, and did not feel regretful for overspending, as Alan saved me money and I enjoyed his customer service. I hope Old Navy cares about the hard work these employees are putting in, in dangerous times like these, and doing it well, and doing it with a smile. Alan must be an excellent leader because I don't have anything to complain about. All employees smiled, offered help and all were busy folding clothes and keeping the store neat. read more

Every time I come here I always see people constantly straightening the aisles and asking if I need help. This is the closest Old Navy to my house so it is my go to store. I've always loved Old Navy style of clothing, cute and stylish. read more

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Worse company to ever work for, management is so unprofessional. I had to call human resources to get paid for 4 hrs of service provided over a month ago. Brie, Steven and Richard. ...shame on you read more

The lines here are so slow. It's crazy how long the lines get and they don't even call for extra help at the front. Terrible customer service on the managements part. read more

Love Old Navy for their cheap prices! I come here all the time to buy my little brother clothes. Old Navy has awesome sales all the time. And their clothes are decent. Just shopped there for their back to school sale. Saved myself $30 on three pairs of jeans. read more

Same song and dance here...usually only 1 register open. No sense of urgency here, everyone moves at a slow pace. Transaction time at the register is super slow. They're too busy signing people up for rewards or credit cards they don't want or qualify for. Corporate ran store and that's what they push for and nothing else matters. Look at the other reviews. If you're in a time crunch Do not expect to leave on time. If you have patience and time to burn then eat your heart out baby. read more

Do not shop here!!! If you do check your bag & receipt prior to leaving. They like to charge you for items and not put them into your bag & then pretend to not know what you're talking about. I purchased two pairs of shorts that were never put into my bag. When i cane back to the store after realizing they were missing they said i must've lost them after i left. Seems super shady!! read more

Long lines. Employees shopping and taking the time of the cashiers times. No one bothers to call for assistance. Specially at this time of year. Shocked that they don't have more cashiers. Rather go to chino hills and shop there. read more

This has the slowest check out lines by far! The store can be empty but it still takes 30 minutes min to check out with 2 people in line! Horrible customer check out! The Regional District Manager must fix this store! read more

I have been buying my jeans here for over a decade and an still pleased with them. I am not , however, happy with the 20 minute wait to check out. Ill have to check for an online solution. Sorry about your jobs to the slow check out ladies. read more

Saturday night. 12/9/17 and only 2 people ringing. Manager refused to step in and help. His name is Pat. Ridiculous line and he would not help ring up customers to bring the line down and blamed "associates for not coming into work". Unacceptable. I won't be returning here anymore. No sense of urgency whatsoever. read more

Horrible customer service avoid them at all cost the manager pat doesnt know how to do his job . I stick to target n other clothing store where i know im going to get better customers service read more

I honestly only ever come here when they have sales. The sales are great and I've gotten a decent amount of deals. The quality of the clothes are great too. The clothes are decent, but sometimes I go in and never find anything I actually like. The customer service, however, is where I get annoyed at. During one of their sales, I only found one shirt I liked in their entire selection. So I called it a day and got rung up, but the employee kept hounding me to sign up for their credit card. I said no very politely because I honestly only shop here once a year, if that, so it would be pointless. He kept going on about how I looked like I wanted to, what was my "excuse", etc. He was like getting this card will make you shop here more. I understand when employees have to push certain sales and add ons for their job, but this guy was borderline pushy and I was getting very annoyed after I said no the FIFTH TIME. There's a fine line between good customer service and knowing how to upsell, and being pushy/annoying. I was just like dude out of your entire stock I only found one piece of clothing I like during the one time of the year I come in for a sale. I'm positive I don't want a card. AND HE STILL KEPT GOING. I was about to walk out because that shirt was not worth all of the annoyance. Also, don't look for help on the sales floor if you need help reaching high items or finding a particular type of clothing. During every single occasion I've been here, I've been ignored because their employees are too busy chatting it up or flirting. read more

Carrie is a ray of sunshine. Also, that's sarcasm. Stop chit chatting with your coworker, and pay attention to the customer. Thanks.

The employee named leana or Ileana was soooo sweet! She was fast paced in the cashier and she finds her way to help costumers save some money. Great customer service (: read more

WOW! This place has the nicest salespeople! I was having a hard time finding the right pair of jeans for me and one of the ladies was super helpful! She helped me find the perfect pair for my body shape. I also got a shirt from the clearance section and I have been complimented on both items. Love their clothes and love their sales! :-) read more

Really.... 6 registers and only 1 person ringing? She already called for back up 10 minutes ago and no one came. This store is ALWAYS like this. Skip this store and head over to Canyon Springs in Riverside. Way better customer service. read more

Horrible management at this store! If I could give them zero stars, I most definitely would. I walked up to the cash register at 5pm today, July 11, and when I approached the cashiers, one of the three left. Then there were two cashiers. As soon as one of them finished helping a customer, she bailed, leaving me waiting for absolutely no reason. The guy who was being helped was taking forever, asking the cashier a bunch of questions. How rude is it to walk away when you have a customer waiting in line?! What crappy management this store has!!!! Never returning. I would rather drive to Victoria Gardens and deal with decent management! The manager on duty should be fired! read more

I would give zero stars if I could. Came in here to do an even exchange and it's like the one cashier didn't even understand. Then the one lady dayla was just rude! They're a bunch of bitches here. Time for some new employees who actually understand customer service :) just saying read more

I called earlier to check if I could bring my trained, very well-behaved dog in the store to ship with me today and was told "yes you are welcome to." When I got to the store and was about to check out, the manager or whoever he was trying to be came up to me and asked what kind of training she had and I told him obedience training. He then proceeded to tell me that I needed to leave because they do not allow dogs in the store... I informed him that I called and checked beforehand, even showed him my recent calls where I specifically called that store. He said no one would have told me that and made me out to be a liar. I don't think I'll be shopping at this location again. read more

They are very rude here. Wanted to return a pair of jeans I took home and tried on and didn't like the fit and when I took them out of the bag she asked if I had wore them in a very condescending tone acting like I'm in trouble. I replied yes took them home and tried them on and she said well we can't return them then with a b*tchy tone this time. I told her I'm just exchanging them for a different sized pair and she said she can call someone up and then I waited. Then the new chick told me the same thing and she said she can get the assistant store manager and I did not feel like waiting again and left and will never return to this store. Very bad experience and will be complaining to corporate. read more