We went there and tried to get a boots. The server was very friendly and helpful. We went early on Veterans Day. It was very quiet and nice because you can pick your boots freely without interrupting. I think is a good price for those boots! I love it!! read more

Boot Barn - Shoe Stores Near Me - Norco, California

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This is strictly for their return policy. Be very careful buying boots from them. I wore a pair of boots once (literally the day after I picked them up from purchasing them online) and they were way too big on me and I tried exchanging them for a smaller size and was told they could not accept them because I had worn them. I was actually told to double up on my socks. read more

Went to pick up my boots today, and Natalie was the one helping me. Her customer service is lacking. I wanted to try the pointy toe shoe tree and the square to shoe tree and it seemed like it was a lot of effort for her. She wanted to argue when I wanted to try them in the boot and she had a real snotty attitude. read more

Always a pleasure going in here. Not to mention the cowboys there They are very friendly and helpful. I try to stay away because I spend to much money... Even though it's completely worth it. read more

The store was nice and the people working there were really friendly! I ended up not buying my boots here because I couldn't find my size.

Huge selection of boots and cute western wear and accessories.... good brands. We love Boot Barn.

Definitely recommend a gentleman name Michael help me find exactly what I was looking for. Really appreciate the kindness and willing to immediately help customers as they walk in. Thank you, Michael. I'll be back again. read more

This Boot Barn is NASTYYY. You can't even get through the isles without there being a mess everywhere. Boots laying on the ground EVERYWHERE. Don't bother coming here unless you want to deal with filth and clutter. read more

So, my son and I walked in on a very hot day...so needless to say we were in sandals and shorts. I don't know if that doesn't warrant that we are undeserving of service. But not one person in the store asked if we needed assistance or if we were finding everything we needed. However, every customer surrounded by us was asked. I will not be back to this location. I will go anywhere else but there. read more

BE CAREFULL WITH RETURN AND TRADES AT THIS STORE, MANAGEMENT IS DIFFICULT TO WORK WITH!! I got a toe bunion so its sometimes difficult to find the right fit. At first I went to the boot barn near tyler mall but didn't have the extra wide boots i wanted, so i went to this norco boot barn because they told me they have a wider selection. And when i went to this store they seemed determine to take 20% off my boots for dust on the bottom of the boots, then when i tell her she is wrong she started making things up like well the boots got a crease too. Then i told her, well the other boot barn didn't give me no problems im not taking your 20% deduction offer, i just got this boots from online this week and they even came with no wrapping like someone previously returned it before me. And she said well i can't check when you got the boots so i can't help you. Also, had time out of the day to call the previous store i went to, hoping they would do the same thing to me at the other boot barn and deduct 20% off the boots. Everything was easy and fast at the other boot barn, she just said thank you for cleaning them and got my full refund , very easy to work with. MORAL OF THE STORY IS DON'T LET STAFF HERE TAKE ADVANTAGE OF YOU. read more

Writing this review solely because Emily was AMAZING! Oh my goodness!! It was my first time into a Boot Barn, and I've been really curious to look inside of one for a while. I'm not too familiar about Western aesthetics and qualifies, but I just love some of the fashion and outfit stylings that come from this genre. Their store is huge. Like, there are so many shoes to choose from. Emily was SO informative when walking me through all their boot choices. She explained the ins and outs of different boot styles and why they're styled that way. For instance, because Norco's Boot Barn has more farming and working people coming through the door, the boot and shoe selection here reflect that. Other Boot Barns have other styles and other availability depending on their main audience group. I can't speak for Value too much since I didn't physically purchase anything, however, all of these items seemed very high quality and worth the price. I'm genuinely planning on coming back here and purchasing some items for my wardrobe. Huge thank you to Emily again for all the help that you gave me and all the patience you had! I had so many questions and was yapping for so long, but she was just the sweetest. read more

This store has such an amazing selection of western apparel. They have stuff for all ages and tastes. Love coming here w my whole family to get outfitted w new duds. Staff are super friendly and helpful. Prices are kind of high, but you get what you pay for-- quality merchandise! Last time we came in was to shop for holiday party attire. My hubby and I found some awesome stuff and looked awesome for our party. I found myself a sweet mini dress by Maranda Lambert. Really cool selection of stuff! Can't wait to come back for my next shopping spree. read more

Boot Barn - Cowboy: hat, hat band, and bolo tie from Boot Barn Cowgirl: necklace and dress from Boot Barn - Shoe Stores Near Me - Norco, California

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All the staff were very helpful and attentive as soon as we came inside, they were all super nice. I was shopping for jeans but I needed a different size and Sidney was so helpful and really went the extra mile to check other stores for my size and was able to get them ordered for me. She was super friendly and really helped me out, I would definitely come back over here to this location just for the customer service. They have a pretty good selection as well compared to some of the other Boot Barns I've been to. read more

Came in to purchase a pair of boots. It was overwhelming. Tons of boots to choose from. After trying on several pairs, I ended up purchasing a pair of Durangos. Had to ask several times for assistance. Had to approach employees and ask them if they could help me. They were not proactive or friendly initially. Oh well. Found what I wanted and paid $165. read more

Boot Barn - Awesome Durango boots. Very comfortable. - Shoe Stores Near Me - Norco, California

I tried to give this store the benefit of doubt. I just moved to Norco and thought they would probably have a awesome boot barn, boy was I wrong. Today on Dec 4th went to pick up a online order that says delivered. They came back and said only one time was ready. Mind you it's 907 in the morning they just opened and almost zero customers. There was a bunch of employees talking and chit chatting. Even talking about how tired they were. I checked the status on line on my phone and all my items were delivered. The girl says do you wanna sign for hat, very rude like she had somewhere to go. I did, where did she go, to chit chat some more. When I went to show her my items show delivered and she acted dumb like she didn't know. So a gentlemen stepped and said that it's a glitch in their system. Yeah you mean to lazy to go through all the boxes and find my items. How do I know, because the same thing happened during the week on one item on same order was found. No email but showed delivered. Worse service I've had anywhere in a long time! read more

This is the worst Boot Barn I have ever been to. Hard to believe it is in the middle of of Horse Town USA. The guest service is non existent boarder line rude. They will walk by and ignore you. Couple of the employees are walking around like their fashion models and not assisting any guests at all. This is my third and final time in the store and each experience has been the same. Nonexistent customer service at the registers, employees standing around talking and basically ignoring the guests. Save your time and aggravation try next-door or go online with some other organization that might appreciate your business. read more

So this surfer dude walks into a Western store so he can get the look right for an upcoming concert a few weeks ago. I can't thank the staff here for how helpful they were. Apparently my feet are too wide for standard boots so they got me fitted with a pair of words from another store. Then onto the jeans, another associate helped me get the right jeans for the boots I picked. After all this, I asked for a local Mexican restaurant suggestion and another employee came up with a great local spot. Can't thank all these folks enough this was a rad experience and I'll definitely be back. Thanks to all! read more

Was told my boots were ready on Sunday. When I came in Thursday (4 days Later ) they said we're not ready. Then they said oh wait they are ready the person that doesn't do stretching just didn't sign off saying they were ready. So I brought them home. They were NOT ever placed on the stretcher. Thanks Boot Barn! Now I don't have boots for stagecoach when I left them with ample time to be stretched. read more

Everyone was very nice but bathroom looks like havent been cleaned in year mold everywhere

MyMy visit today at this Boot barn extremely awesome. Wonderfully servers,Absolutely politely. Great products as useual.. My first visit to Boot barn back in 1981.vissit read more

Shot out to the staff here amazing customer service. Very helpful and friendly. Was able to do a exchange smoothly even with a damaged boot. More business should take note on there customer service read more

Boot Barn - Boot barn - Shoe Stores Near Me - Norco, California

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Miss Michelle at Menifee location was such a great help in my decision and so sweet with recommendations. The store was so well put together and clean. Such a huge selection of boots. Value is great for what your getting. Clothes for ladies are such a hit!! read more

Honestly service there is horrible. All employees are not welcoming don't offer help. It's like if you are going there to ask to for free stuff. I walked in and the alarm turned on the cashier made me go back and walk back inside and mind this I had just walked in for the first time. Made me feel like a thief. Anyways it's a very expensive store I did make a large purchase which I spent like 600 dlls for employees to treat you like thieves. It's horrible I won't be going back to that location. I'll continue to go to the location in San Bernardino where are treated as a valued customer. read more

It's the real deal. Great location. Helpful employees and big selection of all things country.

Just wanted to say thank you very much to the employees because they work awesome together as a team when helping my daughter out this early afternoon. We had been looking all over other places for a specific work boot she wanted. The only downfall was finding her size and color of boot, but we found it here. Team member Alexis was there to greet and assist us as needed as well as Sidney. They both were of great assistance during my visiting experience at boot barn. Thank you Ladies & Thank you Boot Barn for taking care of our daughter. You definitely made her day but most of all made her beyond happy. Thank you from a very Happy Dad & Mom. read more

Boot Barn - Shoe Stores Near Me - Norco, California

Only giving 3 stars as the stores lacks in customer service. Cashier not caring about servicing the customer but rather more interested in having a conversation with another employee. Sad someone at the front has a job position dealing with customers but can't greet or offer a simple smile. The good thing is that the store has beautiful and unique items. Only one employee was nice there PJ. read more

Great customer service. The cashier and Manger we're awesome and extremely helpful. We had a problem with a pair of boots and we were in and out in 30 minutes read more

I was out in Norco for an event and started to rain, I unfortunately didn't pack any water proof boots or shoes. My shoes were soaked along with my socks and I looked up the nearest place that sold boots. Boot Barn came up seven minutes from my location and I showed up at 0900 when they opened. Tiffany greeted me with a good morning and smile, she went above and beyond the customer service I would ever expect. Thank you for coming to my rescue Tiffany and Boot Barn. read more

Boot Barn - Shoe Stores Near Me - Norco, California

This is Horse Country! And this store can git ya stylin' if your a cowgirl or cowboy. Real or Wannabe. Me? I'm not. So why am I here? To get Mr. B a nice leather belt. He got two, but I just couldn't resist looking around. Gurls - The rhinestone studded belts and way over the top glitzy glammy leather purses are to your left. They don't do a thing for me. But they have them. Right next to the wallfull of boot cut jeans and turquoise jewelry. I like turquoise and all, but really, does it have to be the size of a Chinese gong? Guys - To your right, they got belt buckles! You could use them for sewer covers. Virgin cowboy hats everywhere (you have to provide your own sweat ring). And then the boots. Duh, yeah, do they have enough! Rows and rows times ten. In every size and color and style. Step out the door in some new fangled ones and you can, in short order, baptize them in the horse manured trail that runs right down the main street in Norco. And a good place to find a belt for Mr. B. Next time, Mr. B won't go in there in his Hawaiian shirt though. read more

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After waking up in Big Bear with freezing weather we hit the road and didn't stop until it was 70 degrees which lead us to Norco, Ca. My b/f thinks he is a cowboy so when we saw this Boot Barn we had to pull in. What I love about Norco is that this is a horse friendly town where you can ride your horse on special trails on every street and every store had "parking" for your horses! This Boot Barn has a good selection of clothing for men, women and children as well as boots of course. We found some really cute shirts on the clearance rack and some that were not. For the middle of the day during the week they had quite a few customers. We got really friendly service and $125.00 later we were on our way. We also got to see some of the horses that were "parked" outside so that made the experience complete. We'll definitely be back here in the future! read more

Boot Barn - Store entrance - Shoe Stores Near Me - Norco, California

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I have been here many times and always excellent customer service. I had my hat shaped up and trimmed. This store always has the best inventory for clothing, boots and hats. Everyone who works here is always friendly and helpful. read more

Went in there to purchase these boots I had in mind and of course they didn't have my size. After walking back and fourth looking for somebody to help I finally found somebody. When I asked the younger lady if they had my size she didn't even bother helping she was too busy flirting with the other male worker and too lazy. I used to work at boot barn I know there's more sizes in the back. She could've at least checked or pretended to check. Won't be going back here ever again. read more

My husband an i went in to get work boots ended up having to order them no problem but when the girl charged his card kept saying declined so he tried another card same thing so i ended up putting it on my card an went threw when we were about to leav my husband looked at his bank statement an she charged his accound 6 times on one card an 4 times on his other card mind u this is 300 ×4 and 300×6 on the other card went back in to show them what they did an the complete ignored the situation an said they cant do anything about it call ur bank ...rude ignorant people that work there read more

This is in regards to all Boot Barns. They carry their own brands which are cheap. And they look cheap. Their stores are too small. They cram so much stuff into a little space that you can hardly walk in the stores. And you can't pull anything from the racks. They have some clothes so high up on the racks you can't reach them to check sizes or try them on. The boots are all cheap. They don't carry Justin, Tony Llama or lucchese. They carry so much cheap Cody James crap that it's impossible to buy anything of quality there. There's so many workers walking around that do not have any western wear knowledge. You can tell this by the way they dress. Everything is overpriced. They are looking to save money buy leasing small spaces but yet they pay their employees minimum wage is what I was told. Boot Barn is not a nice western wear store but more like the Wal Mart of western wear. read more

I have bought a couple of different hats here, always top notch service. Today came in to try to get my hat reshaped after my friend put a guitar amp on it. Jesus did an amazing job at restoring my hat to its original shape! I wasn't expecting it, but he managed to do it! Thank you Jesus! read more

Horrible service. They only have one line for returns and only had one other register open. Then the girl at the entrance keep count at the entrance did not acknowledge people when they entered. Then we had to wait because the girl handling refunds had to switch registers. So much hassle for a simple boot return. read more

Great selection of boots and clothing! I come in and shop often, and Kaitlyn is always there and is always super helpful. Definitely recommend asking for her help. She is extremely kind and helpful. If the Norco store doesn't have what I am looking for, she looks to see if there's another store that does have it. I can't wait to come in and shop again! read more

If you are in this side of town and are in the mood to receive SUPER customer service this is the place. They always are having some sort of weekly sale and advise you on how to acquire coupons. From the store manager down the service is great. I've been to other boot barns but this one by far has been the best. read more

I saw looking for a new pair of western boots and decided to finally come out to this location (would have made sense since it's Norco, right?) so I finally made my little drive on down and dang am I glad I did. They're a larger store with a big variety of western wear boots for both men and women! I found a good pair for an awesome price that fits like a glove! I forgot the gentleman's name that helped me find the right style, size, and color I was search for. Went above and beyond to help me out and give suggestions. Also, Sidney was awesome for giving suggestions on cloning and styles of boots, and for being super polite. 10/10 would come back here. read more

Great customer service evryone there is very nice and are there 2 help you.love my boots.