I drove about 30 minutes out to HobbyTown Corona specifically because I was told yesterday that the…read more"Squeezy's" would be available today after 4 PM once they were scanned into the system and put out. I rearranged my schedule and made time to come back based on what your staff told me. When I arrived today, I was told they still weren't out yet. When I asked if there was anything they could do since I was specifically instructed to come back at that time, the employee at the front basically acted indifferent and just said there was nothing they could do. I've been in retail for years, and entering inventory into a system is not some massive impossible task. This honestly came across as laziness and a complete lack of concern for customer satisfaction. Don't tell customers to come back at a specific time if you're not actually prepared to follow through. Traffic and gas prices in Southern California are terrible. People are spending real time and money to come support your business, so at least be considerate of that when making promises to customers. I understand inventory processing takes time, but communication and effort matter. A simple apology or attempt to help would have gone a long way. The store is large and packed with product, but there also weren't many customers there, which makes the lack of urgency even more frustrating. The owner should seriously consider improving management and customer service standards because experiences like this are exactly why customers stop coming back.

This place is very unfair Unprofessional…read more Had me drive half an hour to get there just to give me three minutes to buy something to then say they couldn't help it was close . This place sticks of bad customer service

Okay, I have searched and searched for places that specializes in Lego pieces besides the Lego…read morestore. I have loved Legos since the 80s when I first started playing with them, and I love them just as much today as I continue to play with them along side my children. B&M is the epitome of a Lego lovers dream zone, if ever there was one. I prefer it to the Lego stores itself, A) because it's closer to my house, but B) and most importantly because the staff is so helpful, knowledgeable, and patient. All of which help with customer service, but more so when dealing with Lego Engineers. I 100% recommend coming to this store for all your Lego needs. And if you have any doubt, let them fall to the way side because this is the spot. For some context, my son and I had been putting together a F1 racer and one of the pieces was missing from the box. He had to go back to his mom's house before we could figure out a solution. I called up the guys at Bricks and minifigs they said they probably had the piece in their Lego pits and come on down bc loose pieces were on sale. Not only did they have the piece, they had 2 others I was missing from other sets. It took me 5 mins to find, and was out the door to finish our build. When he came back a few days later he was so thrilled we could finish. Not all super heroes wear capes.

Came here to pick up some Star Wars minifigs and was very pleased!…read more Great service! She let me look between the options and let me pick the one I liked. Also helped make sure that it wasn't missing any hands and found a piece for me. Great place for 4+ year olds who are into Legos

Great kids store with the best customer service. They sell hello kitty stuff and other cartoon…read moreaccessories like backpacks, dolls and collectibles. Best place in town to buy a gift!!!

I'm so happy that I found this spot for my collectibles they have everything and everything is…read morebeautiful displayed. The customer service is just as fantastic as well. I am definitely going to make this my goto place to shop because they have it all. Such a cool place.

Had a bad experience with a collectible item that was sent to me damaged. When brought to their…read moreattention the customer service was horrible and nasty.

This helped a lot because I purchased many collections of items I did not want to be attacked for!…read moreThe selection of items is good too. Oldies and new goodies! The value of the items is priceless to the collections you personalize. The cost was appropriate and affordable. Even for a teenager! Customer service was also great. Will return!

Scalpers to the core. Store sells a base art "graded" japanese one piece card at 4000% value for…read morestarters, as well as overall up charging market for trading cards. They are praying on people who are unaware of card markets with scummy tactics.

Stopped into Grotto Treasures after heading to the bank. This small business is a gem! If you love…read moreDisney, Sanrio, POPs just adorable stuff in general you have to check this place out. This is going to be my new go to place for gifts. I especially love that I got to meet the owner and she was so nice and down to earth, we talked about her love of collections which you can tell by her meticulously chosen items. There were so many things I wanted to buy but I'm trying to be better on needs vs wants so I did not buy anything (this time) to my surprise on my way out she gifted me a cute limited edition figure and a coupon just for stopping in! Thank you so much! You gained a customer for life. Grotto Treasures reminds me of BoxLunch which is where I would buy a lot of Christmas gifts, I will be making my purchases here now because I'd much rather support a local small business. If you are in Chino Hills you have to stop by the prices are much better than buying at the mall.

I've been wanting to come here for so long and so glad I did. I got the backpack I wanted and a…read morecute minions notebook

I don't know why people are complaining…read more This place is my to go place when Covid 19 hit and nobody had masks, hand sanitizer and disinfectant sprays. I can't complain. They do a decent job at restocking things. I also found some cute clothes and shoes from here. They have a variety of things at decent prices. I mean don't expect luxury since it's a decent price store. Don't expect a "Gucci" with $5 brain mentality. But you can expect to find decent items that are worth awhile.

It's a discount store, specialty items for cheap prices, but you hardly find anything in there…read morethat's a $1-Maybe when it first opened? Anyhow it's an Ok store that has some good items for reasonable prices and has a little of everything. Customer service is like that at any cheap stores, it's either hit or miss or doesn't exist. But it's ok if your going for a few items, you can get a majority at Dollar Tree or 99cents store (yes they've gone up too, but at least you know what you're getting there) I'd check it out only for the little things.

This Hobby Lobby has a little bit of everything if you are a craft person. They carry candle making…read moresupplies which I went for and had a decent selection for candles making. But they carry stuff for almost every craft that you could think of. They also have a wide variety of markers and paints. If you are a sewer they have a big section for everything that you would need. They also have a great seasonal section for your special holidays. In general the prices here are decent and average compared to other craft stores. They don't offer coupons anymore. Which is a little disappointing but they do have good sales going on. The service from the employees was great. Very welcoming and willing to help with whatever you may need. I definitely will be back to this location.

I hate to be a stick in the mud…read more.. But this location needs help. It's SO hard to know which line is open, there's so much waiting because they ring everything up by hand and enter in codes, and while the staff is super helpful and kind, it seems like the setup is sabotaging sales. I've seen people put stuff down and leave without buying, and I almost did that but really needed the item. Please get more cashiers or update your system to something more modern to move the line faster. Bright side, super fun to just walk thru and get your steps in on a hot summer day.

I had great time visiting this place. If you love car collecting , it's the place to go. Great…read moreselection and value for all experience levels for car collecting. Service was great. I was immediately greeted as soon as I walked in the door. Customers service was top notch.. will be making a return trip soon.

Great selection! Prices were a lot lower than what I'm used to seeing. Christian and Joanna were…read moreknowledgeable of their product and very friendly! Good location for Die Cast afficionados to stock up !!! Jess.

Mrs. Tiggy-Winkle's... you heartbreaker, you. Our hearts…read morebecame one approximately 14 years ago. I walked in and instantly fell in love with your eclectic, crowded, ever-changing-yet-never-changing soul. Enough pouring my heart out--here you can find so many unique items that you simply don't see other places. They were one of the first stores to carry Jellycats, along with so many other wonderful things. It's a wonderful place to visit around Christmas because they have so many unique decorations and home items, along with thoughtful, one-of-a-kind gifts for people. My daughter and I are frequent visitors, and it has become a beloved tradition that we always stop in whenever we're downtown. The ladies who work here are simply wonderful and incredibly helpful. I have nothing but praise for them and their kind, helpful ways.

Im making this review specifically because I agreed with the people who mentioned being tailed by…read morestaff, and that I typically post detailed reviews so might as well... The store is beautiful. Lots of souvenirs and antiques that you can find. Theres probably something for everyone you want to gift -- theres greeting cards, tea sets, animal statues, rings and necklaces, soap bars and ones dispensers, and other trinkets Normally I dont post about my dislike of being obviously followed in a store, but now it's my turn. I technically shouldnt be salty since I had always been law-abiding, but today was a very surprising one! You can tell based on my pfp that I tend to dress nicely, almost old money or New Yorker style. I was the best dressed of my crew that day, and we were still followed -- and not even in a professional way lol, the person was not slick Cant tell if they were a lady or dude but it was almost certain that they were related to the old ladies working at the store. This person tailed my friends and I wherever we went, to the point of blatantly blocking the already narrow aisles and standing behind people with their arms crossed. I go to Ross Dress for Less a lot and am used to security, of course -- but blocking paths and colliding into people is where I draw the line. And where I start posting a review Come here for trinkets and stuff. But get ready to pay for slightly expensive goods -- it's to pay for the security kid who blocks your path