I went back today after a long hiatus to just check again and see if things were any better since…read morethe initial opening. I was blown away for starters by the customer service from multiple employees. One found me a shoe in a size that wasn't even on the floor, another brought a different size to the dressing room, and a third suggested a better way to complete my transaction! Now keep in mind the stuff here is brand name and higher end than, say, a Marshalls, but I still found a ton of good deals. I saw higher end brands like Tory Burch, Birkenstock, Democracy, and more. I got a $200 free people dress for $35! It's now definitely worth checking out and could be dangerous... I got so much stuff!

This location is about a 25- 30 minute drive for me but in my opinion, it's worth it. I 100…read morepercent appreciate the organization of this store. I find it easier to navigate than the location closest to me. I took my bestie last trip and she felt the same. We'll be visiting again soon.

Of the Once Upon a Child stores I've been to, this one is my favorite. It has the same great…read moreselection of "gently used" children's clothing, toys and gear as all the others. The low, low prices are the same. The employees and customer service make the difference. They seem to understand that, as moms, we don't have all day to hang around a strip mall! I sold them some of my kids' clothes, and since it took longer than they promised, they apologized profusely and gave me an extra stamp on my frequent shopper's card. I'm not asking for much-- just a little friendliness. See y'all at Once Upon a Child next week when my boys outgrow this week's clothing...

If they have "buying guidelines" said guidelines are inconsistent, WILDLY inconsistent…read more I mean, this happened a little over two months ago and I'm still not over it. See, to shore up funds for a pre-order, I tried to sell a few things for some pocket money (because we know how consignment stores work) and I didn't really get anywhere with it . Apparently, they won't buy dolls without clothes, which completely ignores that the kids will redress them anyways, while selling toys that are either missing pieces or beat to hell, matter-of-fact, one of the toys I've seen was practically broken, with one being a dollhouse that has a broken elevator being sold for $18. They passed one of the items that I attempted to sell but I wasn't given a reason why. All this isn't getting into how they lowball your items and the owner's response was especially unhelpful. If you have some baby items and toys that need a new home, I'd suggest donating them to charities. Need some extra funds? I suggest selling on Marketplace, Letgo, Depop, Poshmark, or eBay, NOT at Once Upon a Child. Fairly negative experience and I don't see myself selling here again.

They have to cutest clothing for children. I will mostly shop again. I purchased online and got an…read moreemail when my order was ready for pickup. My order was ready the same day I made my purchase.

Workers are so rude they treat everyone like a they are theives , annoying and disappointing…read moreprices are bad too

This store location in Mason has had rude employees from the mgr down but I continued to punish…read moremyself occasionally going in and I discovered they actually hired someone that is sweet and very competent in her job. Ladies her name is Lindsey and she will be the smiling one at check out so go to her line!

This walmart sucks. I've been trying for 4 days to order a birthday cake for my granddaughter. I've…read moreplaced 2 on line orders. Both were cancelled due to technical difficulties. I've been calling for 2 days. 11 times and no one answers the phone. I live 2 hours away so going there early to order the cake early isn't an option. I'll call somewhere else.

Worst customer service not in terms of the employees but always short staffed one return takes 30…read moremins I have experienced that 3/4 times

This seems to be a nice location of Burlington. It has been here for a while, but I always forget…read moreabout it. A little strange, because Marshalls is right next door, which is a similar type of business. I came in when they unfortunately still had the dressing rooms closed for Covid. I found a couple items and just chose to take a chance because I have a location right by my house I could return them to if they didn't fit. The employees were helpful and they let me know about a new free rewards program they are now offering. The store was clean and mostly organized. The selection was ok, although some sections seemed kind of empty. Parking is easy right out front. Find everything here from Bed, Bath, Pet, Baby, Kids/Adult clothing, shoes, purses, and some gift items.

Usually a fairly good selection of heavily discounted items. I love stopping by and checking out…read morethe new selections.

Whole tech department watched me walk around - too busy talking to themselves about draftking and…read moreTikTok. All 3 of them - instead of helping the customers. I asked for help and they just pointed in a direction and went back to their conversation. Fire these morons

targets are all the same but this one i was told has been in the location for a while. its not bad…read moreits about the standard.

I was bummed that they closed down the H&M in Kenwood. I don't like ordering online because their…read moresizing is weird and all clothes fit differently. So I have to go to the store to try on all my clothes. Haven't been to Liberty Center for years. We were here for lunch and happen to stumble on it. Was super stoked. Because didn't know there was one in this area. The set up is women's on first floor. Upstairs so is men's and kids combine. It's connected to the mall. Everything is organized and not cluttered. Of course I had to take advantage of the sale rack. Ended up finding two sweaters for $13.99 and a pack of workout socks for $9.99. At checkout the cashier mentioned rewards program which is free. If you first sign up, you get 10% off your first purchase. Had to take advantage of that. Overall, I love H&M, good to know that I can shop at one even if I have to drive 40 minutes out of my way.

I've been to this location twice and both times were train wrecks. The customer service is beyond…read morelacking. An employee will be within 2 ft of you and not acknowledge you at all and when you have a question, you are disturbing them. Today took the cake. Ordered a bunch of stuff online for my daughter and none of it fit (not H&M's fault...I blame the 90's style clothing). Went to this location because it is the only one around. There is a sign on the door that says fitting rooms aren't open and we find out because they are staffed for it. It is back to school shopping time and you can't staff your fitting room? I returned my items (which were paid for using 2 gift cards and credit card). The girl told me it was all going back to my credit card which is never what happens when you use a credit card, so I went outside to call my credit card company and H&M. No credit back to my card pending (understandable) but H&M customer service told me the store told me the wrong thing and I was being emailed two e gift cards, plus credit card refund. So now I'm stuck buying clothes without the gift card that should have just been handed to me. We make our purchase and get to the car and bam, an e gift card back to my account. So now we are walking back in to make them refund and rering the items so we can use the gift cards and forever be done with this store.