I want to thank Mr. Vincent Ward at Joseph A Banks in Mason, Ohio 5355 Deerfield. Speaking with him…read moreabout how to choose the right clothing for a man's suit and cost being effective. He is patient and kind. I will definitely spread the word and tell others!!! Good custom service is so important. He deserves a bonus! Satisfied Consumer!!!

Great selection of men's dress clothing - even denim for that matter - great staff. My perfect…read morefit is a 39R slim fit with 33x30 pants. It is impossible to find my size, but they had it, and now I have a black suit that looks tailor made! I look like a million bucks!

Came on Easter morning to get last-minute kid shoes. They had an okay selection, with a wide…read morevariety of styles and prices. Got something close to what we needed (ended up not fitting, my fault for not bringing the kid.) Service was good. Glad they were open.

I used to be a big fan of Old Navy, from the time I was a teenager. The store/brand has changed…read moresignificantly over the years. I feel like the overall quality of the products compared to their higher end Gap and Banana Republic brands has declined, while the price point has not. Despite this I still check in sometimes. I came on this particular day to check for what their St Patricks day goodies were this year. They have always had a strong St Pats game. I walked around and while the store was clean, it was only sort of organized. It seemed like everything was packed in quite tightly as I knocked things off racks several times. Sadly, I found there was just a few shelves near the cash register with St Pats stuff. I got excited as their was a sign saying they had a $5 special on the shirts (shirts and baby stuff was all they had). When I got to to the cash register I was told the shirt was actually just 30% off not $5. As this wasn't that great a deal I decided to abandon ship. I think after this visit I will continue to stick with Gap or Banana... especially at the Outlet Mall or Hebron Clearance center.

After finding a nice sports coat at the Jos A Banks outlet that needed slight tailoring I was…read moredirected to this location. Since my office is within a mile of this store it was perfect. My quest for a suit/suit coat for a wedding took me from one end of the men's clothing spectrum to the other. My first stop at another store had me trying on a fantastic sports coat that I later realized was priced at $1,200. I politely excused myself and headed for the other end of the spectrum. The other end didn't work for me either. When I went to this Jos A Banks store to get my coat tailored I looked at the rack in my size and knew I needed to bring my fashion consultant (wife) back to take a look. Between yesterday and today we spent about 4 hours in the store updating my aged wardrobe. Several coats, shirts, ties, and slacks later I'm very satisfied. I was also lucky enough to drop into a sale and find several coats on clearance that fit perfectly. And I have to admit that were it not for the sale I would have probably stopped with the one coat, slacks and shirt and made it work with one of my old ties. Seldom does value and service come together at the perfect time. A special thanks to the staff that invested so much time in helping us put together several very versatile options.

We stopped in at Joseph Banks last Thursday afternoon to find my boyfriend a new pair of slacks to…read morewear to a wedding that Friday...a little last minute, but we were hopeful. Joseph Banks happened to be running a promotion of "buy one, get one free" pants, so I called my dad (who is the store's biggest fan) and he came running down to meet us and get a good deal. The employee that helped us grabbed my boyfriend's sports coat and started pairing it with different pants until he had found the optimum pair. Unfortunately, the slacks that looked stunning with the jacket were not "ready-to-wear," they needed to be hemmed. We asked if there was any chance they could be hemmed before the store closed that evening but the employee told us the tailor was leaving as we spoke. He stopped us and ran to the back and five minutes later returned and said "go put them on so we can measure, they'll be done in less than an hour." Great! 45 minutes later we were called back to the store and my dad and boyfriend went in on an order together and got two pairs of nice dress slacks for $50 each! Not a bad deal at all. Great service and great clothing, I bought a cool pink and navy striped tie for my boyfriend while we were there.

I was bummed that they closed down the H&M in Kenwood. I don't like ordering online because their…read moresizing is weird and all clothes fit differently. So I have to go to the store to try on all my clothes. Haven't been to Liberty Center for years. We were here for lunch and happen to stumble on it. Was super stoked. Because didn't know there was one in this area. The set up is women's on first floor. Upstairs so is men's and kids combine. It's connected to the mall. Everything is organized and not cluttered. Of course I had to take advantage of the sale rack. Ended up finding two sweaters for $13.99 and a pack of workout socks for $9.99. At checkout the cashier mentioned rewards program which is free. If you first sign up, you get 10% off your first purchase. Had to take advantage of that. Overall, I love H&M, good to know that I can shop at one even if I have to drive 40 minutes out of my way.

I've been to this location twice and both times were train wrecks. The customer service is beyond…read morelacking. An employee will be within 2 ft of you and not acknowledge you at all and when you have a question, you are disturbing them. Today took the cake. Ordered a bunch of stuff online for my daughter and none of it fit (not H&M's fault...I blame the 90's style clothing). Went to this location because it is the only one around. There is a sign on the door that says fitting rooms aren't open and we find out because they are staffed for it. It is back to school shopping time and you can't staff your fitting room? I returned my items (which were paid for using 2 gift cards and credit card). The girl told me it was all going back to my credit card which is never what happens when you use a credit card, so I went outside to call my credit card company and H&M. No credit back to my card pending (understandable) but H&M customer service told me the store told me the wrong thing and I was being emailed two e gift cards, plus credit card refund. So now I'm stuck buying clothes without the gift card that should have just been handed to me. We make our purchase and get to the car and bam, an e gift card back to my account. So now we are walking back in to make them refund and rering the items so we can use the gift cards and forever be done with this store.

Quite possibly the worst and most unprofessional staff. Not quite sure what my expectation was…read morethough considering that you have immature, unprofessional teenagers in charge. I'm willing to put up with shopping at a filthy, unorganized store such as this, in hopes of finding some bargains... BUT, when the bare minimum customer service doesn't exist, that's where I draw the line.... I walk in tonight and I'm 3rd in line. One cashier (a young man) is the only one checking people out, while the two girls standing behind him loudly bicker back and forth for about 10 min about who was charge based on their title. I stared at them unsure if they were fighting or what. Apparently they were just kidding with each other and perhaps thought it was funny to completely ignore the people in line while the poor new kid did all the work. It's almost my turn, and one girl finally says to the other "can you check her out" and I step up, I told them both that whatever that was, was very unprofessional. It's all that I said. Her response??? "Sorry but he's training".... I'M SORRY WHAT?!?! 1) What does training have to do with the fact that you are both yelling behind the cash wrap? 2) If you're waiting on my turn, given that I have a return to show the new hire how to process it, then communicate that to me! I don't mind waiting if someone is truly apologetic and takes a second to acknowledge that I'm standing there. If I were that new hire, I'd never come back. My issue wasn't having to wait in line, my issue was their inconsiderate behavior and lack of respect and acknowledgement, and it needs addressed. A simple "hi", "I'll be right with you", or "thank you for your patience" goes a longgggg way!!!

ive only gotten good service here one time i would take all my high end clothes here and they will…read moreonly ever take the cheap dirty clothes but then tell me they can't take the rest due to wear and tear selling shoes here is a scam and they will do anything they can to make sure when they leave your clothes back that they don't want to take in a complete mess don't even bother making it easier for them i tried selling a pair of 120$ shoes and they gave me 6 dollars for them i told them no immediately and took my shoes back note the shoes were in fine and gud condition the people in there are just a bunch of rude teenagers that are to lazy to do anything or make anything easier or nicer for you

Man let me just start on the managers here. Completely terrible people. So terrible I had to make…read morethis account on here just to express how Terrible they were. I even did the survey on the receipt. They wouldn't help me at all. I asked one of the managers if they could show me where I could find this specific product but they only glanced up and pointed at the general direction of the product and continued to get on her phone. Her name was Nicole and it looked like she has some serious emotional issues. I should've done her a favor and gave her the number of the suicide hotline. Once I was getting ready to checkout she looked like she didn't even want to be there and she said she had to do something in the back so she left me waiting there until another employee got on the cash register. And I asked the young girl there where Nicole went and she told me that she left. Took a half day and left. She couldn't even finish ringing me out. And Ive heard other employees there talk crap about her. That on and on she takes half days and she complains about how incompetent the other works are when it looks like she can't even manage a girl's soccer team. Absolutely terrible!! And the main manger Ellen is apparently new but she's so judgy and I think maybe even a little bit racist at times. I watched her and Everytime a black person comes to the front she'll make her way to the back and Dodge them at all costs. Absolutely poor management as far as I know there's only one good manager there and she's only a key holder. What a shame! This place was way better when the old manager worked here. This new manager is lazy and sloppy with her work. And the assistant manager is slacking and rude!! Ellen and Nicole you are the reason why female managers have such a poor reputation. What a pity!!MAKE MANAGEMENT GREAT AGAIN!!!

Boot Barn on line has the poorest customer service ever. I accidently ordered 2 pair of the same…read moreboots online. I immediately called and told them about the mistake. They said I had to wait 15 minutes before the order could be seen on their screen. I called back in 15 minutes. They said it was too late to change the order as it had already been sent to the store. I asked to speak to a supervisor who said the same thing. I said to just cancel the order if they could not change it to one pair of boots. Next day I got an email saying 2 pair had shipped. Poor, poor customer service. DO NOT shop on line w Boot Barn!!

I went to Boot Barn today ready to pay up for a good pair of boots. My criteria was fit and…read morecomfort, not cost. I tried on several sample boots, narrowing it down to two different brands, Chippewa and Georgia Boot Company. The problem was finding the mate to the boot I tried on. I asked a young woman who worked there for assistance, but she was no help. She indicated the mate to the boot would be behind the boot I tried on. No, they weren't. After 45 minutes of wasting my time, I walked out of the store, aggravated and without new boots. A store named Boot Barn should be a great place to buy boots, not disorganized chaos. The brands were scattered and sizes were in no order. There was a great selection of mis-matched boots. I'll never go back.

This seems to be a nice location of Burlington. It has been here for a while, but I always forget…read moreabout it. A little strange, because Marshalls is right next door, which is a similar type of business. I came in when they unfortunately still had the dressing rooms closed for Covid. I found a couple items and just chose to take a chance because I have a location right by my house I could return them to if they didn't fit. The employees were helpful and they let me know about a new free rewards program they are now offering. The store was clean and mostly organized. The selection was ok, although some sections seemed kind of empty. Parking is easy right out front. Find everything here from Bed, Bath, Pet, Baby, Kids/Adult clothing, shoes, purses, and some gift items.

Usually a fairly good selection of heavily discounted items. I love stopping by and checking out…read morethe new selections.

We had our appointment today and Clay was extremely helpful and patient. The process was really…read moreeasy. Would definitely recommend!!

The most incredible experience ever! The owner of the store, Mark was such a joy to work with. We…read moreare so excited to continue working with them. They have wonderful options and they are beautiful quality.

I went back today after a long hiatus to just check again and see if things were any better since…read morethe initial opening. I was blown away for starters by the customer service from multiple employees. One found me a shoe in a size that wasn't even on the floor, another brought a different size to the dressing room, and a third suggested a better way to complete my transaction! Now keep in mind the stuff here is brand name and higher end than, say, a Marshalls, but I still found a ton of good deals. I saw higher end brands like Tory Burch, Birkenstock, Democracy, and more. I got a $200 free people dress for $35! It's now definitely worth checking out and could be dangerous... I got so much stuff!

This location is about a 25- 30 minute drive for me but in my opinion, it's worth it. I 100…read morepercent appreciate the organization of this store. I find it easier to navigate than the location closest to me. I took my bestie last trip and she felt the same. We'll be visiting again soon.