This review is from shopper experience not donating clothes but from a customer stand point, I can understand them being picky on what they receive. This store is one of the best I've ever been in. It was light, clean and well organized by size which makes it better when looking for second hand outfits. I prefer this location than the Hyde Park one because its way bigger and smells better! They have a great selection of inventory for plus size women and even maternity clothes! Tons of jewelry, purses and shoes to boot! The assistant manager and I chatted for a bit and she seems very dedicated to her job and store and it shows! Ladies if you are getting car work done near the local tires places, it may be worth your time to stop by and find a new hand purse or new top! Plenty of parking outside. read more

We took in three baskets full of all name brand clothing all barely worn or not at all. They didn't buy one single item. In fact I am pretty sure they dumped out the baskets to make it look gone through and put them all back in. They text me a whole 8 minutes later telling me they were done. If they aren't buying clothes on this day they should have just been honest. read more

This place has become an absolute waste of time! I dropped off 2 containers of clothes it took them over 2 hours to go thru them. When I returned they had a basket of clothes not even 1/3 of what I brought in and then offered me $18 for it. Multiple jeans and sweaters! $18 is not worth even driving there for (especially having to go twice because they took 2 hours) They have gotten themselves into the luxury brands and clearly don't care about us average shoppers anymore. I used to buy and sell there often but It is no longer worth packing it up to take there. read more

If you love finding a good deal, this is your place! Something here for women of all ages. From teen girls to adult, you will find top brands at great prices. Want a Kate Spade dress or a pair of Birkenstocks for under $30? They may have it! Also, bring your unwanted clothes in and see if they'll buy it. If they do, you may get lucky and get enough to cover the price of all your new purchases! ;) read more

I have taken Many high end items to this store! At first it was great, then the more I brought in and they brought the snobbish the staff and managers got! They definitely need better manners and customer service! After the last time I went in and the attitude I was greeted with, I will never go back! They have forever lost a great customer! And since I was the only one supplying them with Louis Vuitton bags it will hurt them more in the end than it hurts me. Being rude and cheating ppl is never ok! So I definitely don't recommend selling them anything that's actually worth something! read more

They definitely have an extensive amount of clothings collection, bags, shoes, accessories. It's huge. I would totally recommend ppl to visit. read more

Clothes Mentor is my main place to buy my wardrobe. Great prices on adult ladies clothing used or new, often name brand. The store is organized by size and color rather than brand name- which makes shopping easier. Shoes & hand bags are sold here as well. The store is connected with Plato's Closet. Each location buys clothes if you are cleaning out your closet: Fields Ertel, Hyde Park, Beechmont locations. read more

What a humbling, humiliating, and disappointing experience. I took in several Loft, Michael Kors, Anne Taylor, and Talbot blouses, sweaters, skirts and jeans, and they did not take any of them. Some of the items still had price tags on them. I give up! They said my items were similar to items they were having trouble selling. Won't be back any time soon. read more

I've been to this location many times. While the store is nicely kept and you can find cute stuff to buy, the staff is my issue. They are always SUPER rude, glare at me whenever i walk in, have an attitude, etc. Well today my mom gave me a huge amount of designer clothes, shoes and purses that were basically brand new or barely worn. I took them in for her to help her out and they only took 2 things and offered me $9... Embarrassing. And the girl who rang me out was super rude and told me to take the stuff to platos. Which, the brands i brought in were not platos "brands". They definitely were Clothes mentor brands. I hate the rudeness i always feel at this location and i won't be returning. Stop hiring rude teenagers to work at your store, makes your store look bad. read more

Great store with good customer service! Lady that helped me was very nice and personable. So much better than Plato's!! Store is big, clean, and well organized with good quality clothes. They also gave me way more money for my clothes than Plato's ever has! read more

Rude, rude, rude!!! They stood right outside the fitting room and talked about how they wished my wife would hurry up and leave already, while she was trying on clothes. There was no reason for her to hurry, this was more than an hour before closing. There's a reason you have terrible yelp reviews, because you have incredibly rude people working for you. read more

I LOVE a good resale shop, and the Clothes Mentor is a new favorite! I received a warm, genuine greeting when I walked in and was astounded by the huge selection of clothing and accessories. I swear, you need a couple of hours to see everything! No funky thrift store odor here, just clean, ready to wear items organized in an orderly fashion. No more of that "Snooty" place for me.....I'll go where the selection is great and the employees are friendly. That goes a long way with me. read more

Clothes Mentor - Resale heaven! - Used, Vintage & Consignment Near Me - Cincinnati, Ohio

This is by far my favorite consignment shop in the area. Having all of the clothes color-coded and organized by type of clothing and size makes shopping easy when you are looking for a specific item. I have been to two other Clothes Mentor locations and I feel this location has the most cultivated, carefully chosen stock of clothes. I have purchased clothes that were for everything from a casual Saturday, to a night out with friends, work clothes, and most recently a dress for an upcoming wedding I am attending. The staff has always been friendly, as well as helpful if I was looking for a specific item of clothing. They also have a great selection of jewelry at a reasonable price. I would highly recommend checking this location out! read more

I went to this store on a recommendation from a friend to try to sell a boatload of scarves I had. I also took a tote bin full of tights and pantyhose, since I haven't worn the type of outfits that those accessories would go with (suits) for years. While waiting to see if they would buy stuff, I walked around and looked at what they sell. First, used things, especially clothes and shoes really gross me out, so I'm not the store's ideal customer. If something had original tags attached to it, okay. While looking at the things they sold, I was surprised at how much they were charging for things, especially shoes and boots that were obviously worn. Even if this were the type of place I would shop, I wouldn't buy anything at the prices they charge for things that have been worn by other people. Ugh! Also, I had to wait in the store almost half an hour just to find out that they wouldn't take my scarves, because those kind (silk) don't sell well at their store. And, they don't take pantyhose or tights (they were all in packaging and never worn). So, their loss ended up being my friend's and Goodwill's gain as I gave the scarves to a friend and all the pantyhose and tights to Goodwill. This is one shop I will definitely never return to. read more

AHH I love this place so much. Over the years Plato's closet was taking less and less of the clothes I was bringing in to sell, and I wanted cash on the spot so didn't want to go to Snooty Fox. Luckily I heard about Clothes Mentor right before it opened up its Fields Ertel location. It is GREAT. If you are selling your clothes, they pay really well for your items, and if they don't want the left overs and you don't either- they'll donate them for you (just remember to ask for the tax form!). If you are shopping there, you have a GREAT selection of gently used items, mostly brand name, and a few high end items (LV bags, Jimmy Choo shoes, etc behind the counter). Lots of J. Crew, LOFT, Ann Taylor, Banana Republic etc, great stuff at 1/3 of the price (sometimes even less) than you'd pay in the retail store. Everyone is super friendly and happy to help- so glad this place opened up near me! read more

I've donated clothes to all the Clothes Mentors around town and have never had a bad experience until today. I have never been treated so poorly and talked down to like I was at the Mason location for absolutely no reason. I had several bags of clothes/shoes and the lady checking me in gave me attitude like I was filth. They texted me within 5 minutes, so I asked if they even looked through my bags and they said they noticed a smell on them so they did not. Meanwhile, I just came from the Hyde Park store where they purchase an entire basket of items and made no mention of any 'smell'. There is no reason to treat people the way they treated me when all I was trying to do is sell clothes. Sad and ridiculous. I will never return to this store. read more

I've never had the patience for thrift stores, and Clothes Mentor saves me so much time, offering scads of designer and store-brand gently used, up-to-date clothing without the funky smell and flashback experiences other secondhand stores typically provide. I've been to Clothes Mentor several times, both to buy and sell (unfortunately more on the buying end than the selling end), and I have been thrilled every time. The store is organized by clothing type, then size, and within each size, they sort by color grouping. So if you need an orange top, it's a cinch to find the article in your size in the right section. In addition to every item of clothing imaginable, they also carry shoes, accessories, bags and wallets, sunglasses, and (this weirds me out a little) even used bottles of lotion and perfume. Prices are excellent. I just saw a Kate Spade handbag for under $40 and snagged a White House Black Market fully lined satin cocktail dress for $25.00 and a brand new (tag still attached) Banana Republic pencil skirt for $16.00. I sold two laundry basket items full of clothing as well. They try to only buy items that are in style within the last two years, and they go over everything very carefully. If there are items they won't take, they offer to donate them to Matthew 25 Ministry for you, which I absolutely love. This is the perfect place when you don't want to spend a ton of money and need someone else to pick over thrift store items for you. You will always walk out with some great items! read more

This is a great shop. It's like the grown up version of Plato's Closet. There are loads of clothes in every size and they have a large sale section. The prices here are very reasonable and they even pay to purchase your gently used clothing from you. read more

Don't waste your time. I had brand name, j crew, Marc Jacobs etc. They didn't even look through the whole basket. They pulled the dresses off the top tosses them back in and didn't even go through the whole thing. read more

I love consignment shops! I'm always hunting for good ones with great deals. This by far is my new favorite store! The girls are all so sweet and very helpful. read more

Have taken things in twice here. New items and items that were worn once or twice.Both times my clothes were barely looked at and I was texted to come get my things within a minute or two. Not even enough time to look through the things I brought in. Staff have this fake judgemental air about them. Won't be back to shop or sell. Not at that location. read more

One of my favorite places for clothes, way more selection of clothes than any place else. I love the 50% off deals and sales they run like girl's night out where you can get 20% off a purchase. Staff are friendly and always help with finding a dressing room. The store appears clean and the clothes do as well. I love the way everything is organised in this store. Great place for some nice clothes, shoes, and jewelry without having to spend a fortune. read more

A consignment shop full of ratty looking clothing and shoes, with high prices.Worse than Goodwill.& Goodwill is pretty bad.This is just a over packed, over priced used, some new clothing.Same as Plato's closet. read more

Stopped in to sell for the first time. They didn't take hardly anything and what they did take was completely low balled and on top of it all they just wadded up what they didn't want and stuffed it back in my bag. Very fake "thanks for bringing stuff in" I won't be shopping there. The selection sucks for plus size anyway (probably because they don't buy anything) pass..... read more

Well i tried taking clothing and shoes up there. Everything was new and just recently purchased. When i get there the sales person said it would be 20 mins till my stuff was ready. Not 2 mins later she says my items are ready. They offered $4 for a pair of boots and Coach heels. I obviously declined. She stated my items were outdated. I look into the bag i brought and not a single thing was touched in the bag. I am very disappointed and will never resell my items there. I will stick with garage sale sites and craigslist. read more

Merchandise is overpriced. However most important is customer service. I visited the store, and there were 2-3 women working, not one of them acknowledged me or even bothered to say hello. read more

Based on the Yelp reviews I checked this place out. Saw lots of lovely clothes that were the same brands,styles,and size that I typically buy. I bought a couple tops-nothing special but good price. Went home and did a little closet editing over the next few weeks. Once I had a dozen items to sell,I returned to the store. And left with $6 for 2 tops. Not worth the effort. Took the remainder of my items to a Dress for Success type group. At least someone there will get good use-and maybe a job out of them. read more

Not impressed at all. The staff did not know how to price brands correctly and they only pay 1/3 of what they sell it for. What a rip. Their staff is not trained on how to tell a fake from a genuine. The staff also helps other customers while they are supposed to be helping you. Took WAY too long for my simple transaction. They have yoga capris that I paid 9.99 for at Marshalls on their rack for 12.00. Not worth the time and effort. FYI this was the Beechmont locatiion read more

How can you not love this store! Such amazing, friendly staff. The store is filled with everything you are looking for at great prices. I was very pleased selling to them also, fast and easy. Be sure to grab your girlfriends and visit this store, it's amazing!!! read more

I LOVE LOVE LOVE this store. We don't have this chain of stores in Dayton, so when I found out about them I decided to check out as many as I could. I've been to 3 different Clothes Mentors and 3 Snooty Fox stores in Cincinnati and this store is by far my favorite! It is clean, the selection is great and the girls that work there are exceptional. They are friendly and accommodating. Because I tried in so many things, and didn't want to haul them through the store, they put my name in the dressing room door and when I went in it with my second batch, she called my name out to make sure it was me and not someone else going through my "you're going home with me pile". I drive 50 minutes to get there because it's worth it! The last time my friend and I were there, the girl behind the register over heard us talking about lunch and asked us what kind of food we liked and recommended this cute little tavern that was one of her favorites, it was the perfect afternoon. I left with pants I paid $12 each for, some still had tags on them. I paid $8 each for sweaters and shirts that were like brand new. I was just sorry I didn't have time to try on shoes. I LOVE this store read more

The customer service at the Hyde Park location is disorganized and unprofessional. I took clothes, a couple pieces of costume jewelry and 2 pair of shoes. These items included a London Fog all weather coat, 2 Chico's jackets and a ucouple of dresses, all of these items were in good condition. On my initial visit to bring my items in, The clerk that I spoke with was very curt, which I overlooked. When I returned, in response to the text I received stating "the items you dropped off to sell have been processed." There were a couple of sales clerks in the store. They displayed poor customer service. The clerk that I initially spoke with was finishing up a transaction with a seller. She then started to wait on me, when the other clerk stopped waiting on her customer to answer the phone and told the clerk with me to finish her customer. Meanwhile, I was left standing. Finally, she came back to me and gave me the basket with all of my items and said they couldn't use any of them. I was humiliated! When I came home, I realized they had crumpled my items in the basket. They had been dry cleaned and now they are wrinkled. I have done business with other consignment shops and never had such an unpleasant and unprofessional experience. I would give Clothes Mentor 0 stars if it was an option. read more