Shoddy quality, even more shoddy customer service I…read morepurchased this romper 5/17, still have the receipt. Wore it once, (so obviously I took the tag off) and while wearing it the strap broke and is no longer wearable. Now I spent $40 for this. And you all advertise "affordable" clothing. However $40 for 1 piece of clothing is not cheap. Went in to return, exchange something so I can be able to actually get my money worth and was told by the girl there that because the tag was off she couldn't do a refund. Now I understand you have policies, but if I cannot wear the clothing more than once than that sounds like a defect on your part and not mine. I did love your alls clothes and would have loved to shop there again. I don't care to spend the money when it's worth it but this feels like false advertisement and theft when I can't even wear this again. Tried to email the email for the store "Fayette@roseandremington.com" that's literally on the website and it comes back as email does not exist. ALL of the emails on their website, social media all come back as do not exist.

One of my favorite places to shop. Love their selection and how helpful they always are!read more

This review is from shopper experience not donating clothes but from a customer stand point, I can…read moreunderstand them being picky on what they receive. This store is one of the best I've ever been in. It was light, clean and well organized by size which makes it better when looking for second hand outfits. I prefer this location than the Hyde Park one because its way bigger and smells better! They have a great selection of inventory for plus size women and even maternity clothes! Tons of jewelry, purses and shoes to boot! The assistant manager and I chatted for a bit and she seems very dedicated to her job and store and it shows! Ladies if you are getting car work done near the local tires places, it may be worth your time to stop by and find a new hand purse or new top! Plenty of parking outside.

We took in three baskets full of all name brand clothing all barely worn or not at all. They didn't…read morebuy one single item. In fact I am pretty sure they dumped out the baskets to make it look gone through and put them all back in. They text me a whole 8 minutes later telling me they were done. If they aren't buying clothes on this day they should have just been honest.

Came on Easter morning to get last-minute kid shoes. They had an okay selection, with a wide…read morevariety of styles and prices. Got something close to what we needed (ended up not fitting, my fault for not bringing the kid.) Service was good. Glad they were open.

I used to be a big fan of Old Navy, from the time I was a teenager. The store/brand has changed…read moresignificantly over the years. I feel like the overall quality of the products compared to their higher end Gap and Banana Republic brands has declined, while the price point has not. Despite this I still check in sometimes. I came on this particular day to check for what their St Patricks day goodies were this year. They have always had a strong St Pats game. I walked around and while the store was clean, it was only sort of organized. It seemed like everything was packed in quite tightly as I knocked things off racks several times. Sadly, I found there was just a few shelves near the cash register with St Pats stuff. I got excited as their was a sign saying they had a $5 special on the shirts (shirts and baby stuff was all they had). When I got to to the cash register I was told the shirt was actually just 30% off not $5. As this wasn't that great a deal I decided to abandon ship. I think after this visit I will continue to stick with Gap or Banana... especially at the Outlet Mall or Hebron Clearance center.

My family has gone to a few of these locations out of state, so I was thrilled that this business…read morehas now come to Fields Ertel! (There are a few locations in Cincinnati but this one is new!). It is located right next to Old Navy and in the old Barnes & Noble bookstore location. They have some great things there! If you are looking for some namebrand items at a lower price, check this place out! I know I tend to go to TJ Maxx or Marshall's if I am looking for some good deals, but I feel like Ross also offers some great deals that may get overlooked. Remember when that sequin wrap dress went viral? Customers were saying they found it at Aldi for like $14? The same day, I found almost an identical dress at Ross for about $14. It was a beautiful cocktail dress that was flattering for a larger figure. Not to mention, I found some neat dresses and pant suits right after the holidays. I don't mind stocking up if they're less than $15! I also got some winter Calvin Klein sheets that were selling for $80, but I got it for $20. They also had some nice wooden organizational bins that I have seen for way more than the price listed. The store itself is not beautifully laid out nor does it make you feel like you were in a boutique setting, but if you are looking for a good deals and don't want to pay a lot of money, check them out. I did talk to the manager, and she said they get 4 to 5 shipments of new items each week. Bonus: on Tuesdays, seniors get a discount!

Service was terrible , went in around 1 in the afternoon and wanted to try on some outfits , they…read moredidnt have any one at the fitting room area went to the front to ask for assistance and was told that there was not one there and could not be helped. This is the worst customer service ever

Workers are so rude they treat everyone like a they are theives , annoying and disappointing…read moreprices are bad too

This store location in Mason has had rude employees from the mgr down but I continued to punish…read moremyself occasionally going in and I discovered they actually hired someone that is sweet and very competent in her job. Ladies her name is Lindsey and she will be the smiling one at check out so go to her line!

Beautiful and unique items in every possible place bought several items that I have lived to wear…read moreand gift. Owner very personable and helpful!

This boutique is absolutely adorable and carries such a wonderful variety of items: from dresses to…read moreaccessories and upcycled furniture to succulents. You can leave with something cute to wear and a fun new item for your home. The owner, Angie, also operates her hair salon inside this boutique. You can stop in to browse the shop or make an appointment to be pampered...it's a wonderful addition to Main Street.

Quite possibly the worst and most unprofessional staff. Not quite sure what my expectation was…read morethough considering that you have immature, unprofessional teenagers in charge. I'm willing to put up with shopping at a filthy, unorganized store such as this, in hopes of finding some bargains... BUT, when the bare minimum customer service doesn't exist, that's where I draw the line.... I walk in tonight and I'm 3rd in line. One cashier (a young man) is the only one checking people out, while the two girls standing behind him loudly bicker back and forth for about 10 min about who was charge based on their title. I stared at them unsure if they were fighting or what. Apparently they were just kidding with each other and perhaps thought it was funny to completely ignore the people in line while the poor new kid did all the work. It's almost my turn, and one girl finally says to the other "can you check her out" and I step up, I told them both that whatever that was, was very unprofessional. It's all that I said. Her response??? "Sorry but he's training".... I'M SORRY WHAT?!?! 1) What does training have to do with the fact that you are both yelling behind the cash wrap? 2) If you're waiting on my turn, given that I have a return to show the new hire how to process it, then communicate that to me! I don't mind waiting if someone is truly apologetic and takes a second to acknowledge that I'm standing there. If I were that new hire, I'd never come back. My issue wasn't having to wait in line, my issue was their inconsiderate behavior and lack of respect and acknowledgement, and it needs addressed. A simple "hi", "I'll be right with you", or "thank you for your patience" goes a longgggg way!!!

ive only gotten good service here one time i would take all my high end clothes here and they will…read moreonly ever take the cheap dirty clothes but then tell me they can't take the rest due to wear and tear selling shoes here is a scam and they will do anything they can to make sure when they leave your clothes back that they don't want to take in a complete mess don't even bother making it easier for them i tried selling a pair of 120$ shoes and they gave me 6 dollars for them i told them no immediately and took my shoes back note the shoes were in fine and gud condition the people in there are just a bunch of rude teenagers that are to lazy to do anything or make anything easier or nicer for you

Albeit pricey, the White House Black Market is an interesting shopping adventure that we visit when…read morewe find them. The two ladies we met today were very pleasant and are typical of the quality service we always seem to get from WHBM. Perhaps the only exception: PRO TIP: This is not the location I would recommend to pick up something ordered on-line. They don't receive a commission on these items and are aggravated with the practice. The only blemish on their customer service image would be to not purchase an item directly from the boutique. You may not want to mention you found their store by using Yelp. One of the ladies believes it to be a tool to sabotage small businesses. Unfortunately, I think my attempt to repair her thought process was a failure. It was also a bit of a drag when I learned that there is no public restroom. In other WHBM stores, an associate will escort you to the "employee only" bathroom. Especially if it's urgent and they know you don't make it a habit. No biggie. I went next door and ended up finding something really cool that was on sale. So, win-win. We found a couple of nice accessories that didn't break the bank, so success to us! 05/22

I walked in intending to just peruse, but ended up mentioning that I was on a mission for something…read moreto wear for a wedding outdoors in 40 degree weather. And immediately, Corey was ON IT! I pretty much just tried on everything he gave me. Basically, he made an AWESOME personal shopper. I felt like everything he gave me not only fit well, but looked good. It was a matter of me filtering down to the "one" outfit that would work for the wedding. Amy also jumped in with some suggestions and accessory ideas as well which provided some additional flair! I love their clothing, their accessories...and ESPECIALLY their customer service. They are truly the best when it comes to helping you find something specific. Truly, if I had done my own "perusing," I would NOT have found the amount of options that he found for me, nonetheless given a thought to some of the items he picked out that actually looked really good! I have had other experiences at other WHBM stores where the customer service is outstanding at helping you find something to wear for events. But seriously, you'll want to hit up the Deerfield Town Center location some time if you are on a mission. They will TOTALLY help you out. They are my go-to for "on mission" outfits!

What a cute little boutique shop to get gifts and trinkets! I came in on a Saturday and Debbie was…read morejust a delight. Very helpful and patient as I roamed around to look at clothes, home goods, what was on sale. They hand pick cute and unique items for the shop from clothes to decor and even snacks! This is the kind of shop you come to to buy the perfect little gift for a friend or family while also buying something cute for yourself. I ended up taking advantage of the Christmas decor sale and bought a few stuffed gnomes, a small baker pot with lid that I plan to use for not only desserts but soup!, and the cutest tin of cookies. I also got an adorable unique stitched kitchen towel for a gift for a friends birthday coming up. The owners go out shopping for unique finds at different trade shows and markets. I look forward to seeing what they bring out next for spring and shopping around for the next treasure I can find. This shops is also in the beautiful charming town of Loveland's lots of dining options around to grab a bite before or after you shop!

I had to come in today to get some gifts for my coworkers and I had my friends dog with me the food…read morepart was closed so the owner let me hold him the whole time and since my hands were full he even went around with me and picked up the gifts for me and put them on the counter. What a friendly very nice place..Thanks for helping me so much, Brittany Powell