I had the most incredible customer service today from Emily- an employee at the Carhartt in Rookwood. I had placed a curbside order several days ago and never received email confirmation. I'm trying not to go into crowded public stores because I have a newborn at home and there's a pandemic... so I called to see if I could get an update on my order. It's worth mentioning that it's December 21 and every retail employee has plenty to do and could easily skimp on customer service without anyone blaming them. But Emily found out about my order and that I had mistyped my email address, checked to see if my items were still available, and held them for me to pick up. I was getting Christmas presents for my brothers-in-law and am not really a regular Carhartt customer but this positive experience will make me find reasons to shop there again. People are quick to blast bad customer service on public forums but I wanted to be sure and recognize this store, Emily as an exceptional employee, and their customer service in general. read more

When we started the #PermanentPlusOne podcast, we bought a ton of new equipment so that we could record the best shows possible. We were ON. IT. But we forgot something Really important - sometimes we need to easily transport the equipment from place to place when we're doing on location podcasts. I stopped in the Carhartt store looking for a bag because of the brand's reputation for quality and durability, and I was not disappointed. The staff was extremely helpful in showing me different bag options. I'm thankful for their expertise, because I ended up purchasing a hard-bottom "tool bag" with perfectly sectioned off pockets and places to put mics, table top mic stands, the mixer, cords and headphones. Boom! read more

We were VERY impressed with a the Carhartt store in Rookwood Commons and the customer service we received both on the phone and in person. They really stand by their products and have a strong desire to make sure their customers are happy. The quality of their outdoor wear cannot be beat! We will definitely be doing more shopping there and in fact we returned within 2 days of our first visit to buy more items as Christmas gifts for friends and family members. We look forward to using their rewards program and discount program for business owners as well. read more

Quality workwear that stands up to dirt, scrapes, and tears. Clothing that keeps you warm in the winter without causing perspiration from just being worn. Highly recommend their duck jackets as a winter work coat! Their pants hold up well, and the fit is designed superior. Extremely satisfied with the beating on my pair of pants, had em for a year and only signs of wear are discoloration from washing. Other than that they show no signs of wear after many uses. Definitely will be returning for more specialized workwear. read more

I travel to Cinci once or twice a year and I always stop by this store and load up. As a contractor, Carhartt is basically all I wear to work. I love trying on new items before I buy them. The sales persons there are always warm and pleasant, never pushy. They even gave me a card and told me that next time I come up this way, give them a call and a list of items that I would like to try on so that they can make sure they have some available for me to try on when I get there. Gotta love that!! read more

Went to the store just to look around after eating at the nearby restaurant. Looked at some shorts and blue jeans for myself. The store employees were very help full and very professional. I buy nothing but Carhartt FR Clothing for work and love how their clothes fit. They have every size for any shape for men and women. If bot they will work hard to get you what you want or need. Love this store and love the people. read more

Every time I visit the Carhartt store in Rookwood Commons on the way home from work when i walk through the door the employees treat me like family and remember my face! (one even gave me a ride home from work one day!) I am glad we have Carhartt store in that location and I love the products they have in store! The employees always ask me if I need help and go the extra mile to help me find what I am looking for!! read more

I was greeted as I walked in the door. As i walked through the store i was asked by multiple people for assistance. I fouond a pair of pants not in my size and the gentlemen went in back to check for more, which he came back with my size. I would recommend this store to others. read more

Great store very nice people inside, willing to help with your purchase, even if the item is out of stock, they can help direct the item to your house or for in store pick up possibly. Just ask! read more

This store closed at 6 pm we arrived at 6:05 and they let us in a was willing to let us purchase our things we wanted and answered our questions awesome store and employees read more

I can't recommend their products enough! My husband & son have had some workwear for 10 years & still use them daily. Their clothing is durable, versatile & long lasting! read more

This is my go to store for all my hubs work clothes. Great quality, friendly staff and great selection.

Great store and great staff. Always very helpful. They always have a great selection as well.

Love this store, excellent customer service, and obviously excellent brand!!

Great store with terrific sales. Easy to navigate.

great store. The staff at this store were great!

I love the place. Staff is great. Nuff Said!

Staff at the store was great! Very helpful!