I wish I liked shopping here but every time I come in I am reminded why I don't. Cincinnati has more options these days and Castle House--a local original for kids clothes, and where my family bought my clothes as a child--won't last if they keep treating customers poorly. I even have a gift card and can't bring myself to stay long enough to spend it. The staff is cold and unkind and when my daughter respectfully picked up a stuffed animal to show me they acted odd and uncomfortable. She showed me another stuffed animal and the lady ushered my child over to a basket of toys saying "these are the toys you can play with". She wasn't playing with the stuffed animal, she was holding it out to me to see. You are in a family friendly neighborhood with many families walking around together for meals, shopping, etc. Do not sell children's toys if you don't want children to touch them. It is bizarre behavior, and reading the other reviews, seemingly not uncommon. I always feel confident taking my young daughter to nice stores, restaurants, and the like, but when I'm at Castle House I feel judged and like my business turns them off. Also, in terms of shopping their clothing, everything is organized by size, not item, which is very scattered and hard to shop--not to mention hard to find matching sibling outfits. read more

Castle House is a cute kid's clothing boutique located in Hyde Park. They carry different types of kid's clothing brands along with kid accessories (I.e. shoes, bows, ties, etc.). Like most kid's clothing boutiques, most of what they carry is expensive. I usually only come when I need something for a specific occasion. Also, a lot of their clothes are more of a dressy feel. They have a few outfits for casual wear but most are fancy. I come here when I need bows, dressy sweaters, dressy shoes, sandals, or other certain specifics. If I need a dress for a specific occasion I'll come here. I usually don't shop here just for everyday wear. However, their clothes are cute. The service is always very welcoming and accommodating. Super sweet people. read more

I would leave 0 stars if I could. My wife went into the store with our children to browse. When my young son picked up one of the display item, the salesperson aggressively took the item out of his hands. Subsequently, other children picked up the same item, and my wife confronted this individual about the differential treatment, and of course the salesperson had no semblance of an intelligent or consistent response. Beware of the employees of this store. read more

We bought a velvet skirt for my daughter and the zipper broke. They paid for the repair and got it done before Christmas. I was so impressed and thankful for their service I will shop there more often now Thank you! read more

Still love Castle House but I am so disappointed that they no longer carry sneakers! This is where we always bought my daughter shoes and now I'm not sure where we will go... read more

The selection is nice and I like the merchandise but the customer service is truly embarrassing. I came in with my kids and their grandmother and we were browsing, there were lots of things I wanted to purchase and my kids were looking around as well, purses, clothes, accessories. My daughter picked up a stuffed animal and within seconds the employee ran over, snatched it out of her hand and said "Are you buying this? Then don't touch it." And put it up out of my daughters' reach. Which seems kind of insane considering it's a literally children's store... my kids weren't without supervision, they weren't eating or dirty, just kids who came with adults after school and it was sooo off putting. I ended up paying for what I had found which was over $600+. I still am ashamed I didn't set everything down and walk out of there because it's really awful to treat a kid like that especially when I was right there, they could've asked me to make sure my kids don't touch anything if that's their policy. They could also put things they don't want touched out of reach or behind glass, but considering this was a stuffed toy I don't think that's reasonable either. Regardless, won't be returning although I like the items they carry. read more

Castle House is a great, quality shop for children's shoes and clothing so I was disappointed that they had stopped carrying kid's athletic shoes. Even if they are only a break-even item (the reason your excellent sales person gave for discontinuing them) they are an item every child needs and therefore get people to visit the shop where chances are they may see other adorable things for sale. I have purchased hair ribbons and fabulous kids' jewelry while shopping for other more practical items. In fact I rarely leave with just the item I came in for. I hope Castle House will reconsider this decision. read more

A cute store in Hyde Park Square with adorable clothing for babies, little girls, and boys. I got excellent service when I came here. I don't have previous store credit, so I cannot comment on earlier reviews. I found the staff helpful, and would go back. Of course, the clothes is a little pricey, but that is to be expected. read more

Castle House is an absolutely darling store! All my favorite designers for both girls and boys. Classy clothing especially for my 6 year old. The staff was beyond helpful. They really care about their customers! read more

Castle House is the best clothing store for children in Cincinnati! The newly remodeled store has it all. The store is great and they have perfect play clothes, pajamas and shoes. They manage to have it all in a nice store front in Hyde Park square. I can run in and get a Patagonia coat for my son or a special Lili Gaufrette dress and little shoes for the baby. The owner and staff are so helpful if I call ahead they set aside outfits for the kids to try on at home. This specialty service is and attention is not found anywhere! Besides everyday items, we have purchased First Communion and flower girl dresses to Confirmation suits. Although we live close, I would drive a considerable distance to get to Castle House. The carry specialty items unable to be found in other stores. Cincinnati is truly lucky to have a clothing store like Castle House!! read more

Castle House is not what it was....new management, with new business practices caring not about fostering longtime repeat customers. Would not honor previous store credits. So, shop the new Castle House and feel unappreciated. read more

Poor business ethics. We all live in Cincinnati, where we pride ourselves on word of mouth recommendations to keep small boutique shops in business...why? Because big box stores are so impersonal, unfeeling, and have no community identity or loyalty...Castle House must be striving for that national chain type feeling, because their modus operandum is not to create repeat business but rather to walk that all too familiar "bottom line". Had a valid store credit of over a hundred dollars from a return about a year ago, with no expiration date, but they would not honor it. Since store has changed hands, apparently new owner wants to capitalize on the quaint brand, but doesn't value long time customers. Certainly gave the new owner an opportunity to do the "right thing", and honor the responsibility, but rather, she chose to take the low road, go "big box", and eliminate any chance that we will shop there again. What a shame, neighbors......think again before patronizing these types of shops! read more