There is something up with this Old Navy's stock. If you're an XS or an XXL and you like digging through piles and racks of clothes that are haphazardly strewn about the store, then this place is for you. Between the weird sizes and the way the merch was thrown around, it looked like a Mervyn's going-out-of-business sale. Was I there on a bad week in-between seasons or something? It's a week before everyone goes back to school and you'd think they'd have some great styles front and center, but everything was picked over and the store was a war zone. I'm not a shopping snob; I'll dig through racks at Ross and TJ Maxx, no problem, but I expect a different experience from Old Navy. I'd give this place another year, then either this store is going under or the brand itself will go kaput. I have no complaints about the staff. Everyone was very nice and I have not doubt they were just working with what they were given, but it seriously looked like a bomb went off in this place. So disappointing. read more

The store is cluttered, dirty and there are not enough employees on the floor or at the check outs. The line exceeded the cordoned off section for waiting and still only 3 check stands were opened out of at least 6 available, not including mobile sales floor checkout. A manager even came up to assist someone then walked away not bothering to open another register. I won't come again and I don't recommend you do either. Get it together. read more

The folks here are so helpful! Right away a woman greeted us. She then found pajama bottoms and shirts in the sizes I wanted. Then she asked if we wanted a stroller and got us one! By far the friendliest Old Navy I've visited. Place was organized and neat. Impressive since we're smack dab in the middle of holiday mayhem. This place is tops. read more

I'm a big fan of old navy due to their huge selection of clearance items. You can find crazy steals on clothing of all ages. Although it's quite messy in the clearance isle and gets kind of hectic trying to search for you size, due to the wrong size placement of clothes. They do need to hire more cashiers because the line gets long fast. There's a male cashier that keeps his jeans low and boxers showing. He pulls his pants up every 10 seconds, not sure why he doesn't just wear a belt. Besides that, I like the location and there's plenty of parking. read more

Well....they've managed to clean up drastically since my last visit, but this is still unacceptable. The only other time I set foot in here I got extreme anxiety because it looked like a hurricane had come through. (That also speaks loads about the type of shoppers who come in here.) But here I am, on a Monday, at 2:24pm, with about 5 other people in the whole store, and yet every single section has clothes strewn about, looking like a about-to-go-out-of-business Kmart. Spotting nobody on the floor actually dressing any section. There's a re-shelf items cart in the middle of the isle, but no one there. Oh look, a section that's not wrecked....part of the infants area. Is it poor management or are corporations just running ALL their stores with barely enough people to make it work, because they're stingy gits? Maybe both? read more

I purchased a pair of pants at another Old Navy location but they didn't fit and since I was travelling I did not have a vehicle to return them right away. At the time I purchased the pants they never mentioned I had a certain amount of time to return the item and the website also makes no mention of any expiration date. I went to Old Navy in Alameda and the clerk told me I could not return the pants that I paid cash for and had the original receipt, I explained that the pants did not fit and were purchased while traveling for work, she said she would call a manager over or whoever the person is who was also not helpful. I explained again the pants did not fit I would take store credit and come back at a later time to make a purchase. The person offered me a refund for less than what I paid for the item and said that was the best she could do. In the meanwhile someone else comes over to further waste my time and offer no solution and said they RECENTLY implemented this policy. I have shopped at Old Navy for years spending thousands of dollars for back to school and Christmas for my family but I will never buy another item from there again I will also not recommend Old Navy to anyone. I will tell my story to anyone who will listen because it is terrible customer service not allow a customer to return something they can't use, essentially I cannot return or exchange an item that doesn't fit so I'm stuck with it. read more

I was holding my jacket, while I was waiting to pay for a pair of shoes . The cashier suddenly asked me do you want to pay for jacket too? I told her it's mine. She asked again and I told her this is mine. Eventually, I showed her the jacket brand which was Ralph Lauren and she just said it's OK. I was shocked by her attitude; at least she could ask me in a nicer way or apologize for accusing me. She just said, "It's OK". The way she talked to me was like I made a mistake and she is telling me it's OK. I can't believe Old Navy hasn't been successful in ranting its employees. This is the last time I'm shopping there! read more

I'd prefer to give it 3.5 stars: Pros: Nice to have affordable clothes for the family that are not "trendy" per se Cons: no maternity section for the Mrs. selection just not as varied as other ON. Overall, though, nice to have an ON near my home read more

The store is still in an awful condition though I emailed coperate and they promised that they would get the situation fixed. The 5 stars is not for the store but for Juan who helped and rang me up at the registers. Thank you Juan! read more

I grab some shirt under the sign stating 3.99. Got to the register and it rang up 5.49. I was nice about it and told him that's fine, I don't want it, but you guys might want to change the sign. Instead of apologizing, he scream across the room stating " this shirt is not 3.99" another worker, not sure was she a manager. Instead of checking, she scream back "it clearly states $3.99 and up" obviously it didn't say $3.99 and up. Took a picture and show it to another worker and she told me to go tell the manager. Great sell today, but really bad services read more

Old Navy - Men's Clothing Near Me - Alameda, California

I was so excited to hear that Old Navy was coming to the island. I mainly buy basic tank tops, cargos, and sometimes jeans here... but I was really looking forward to shopping for maternity clothes. And shocked to discover there is no maternity section. Boooooooo! Old Navy has been my savior for finding affordable maternity clothes, especially pants. What's the deal with the Alameda store? However, last time I was there I was able to buy a very cute outfit for a baby for $5!! So... I guess I'll be going to Alameda's Old Navy for people other than myself, at least until after I give birth and drop the pregnancy weight. I would've rated this 5 stars if they had a maternity section, but that cost them a 2 star deduction. read more

Went there last Saturday to check out some deals since Iam an old navy customer for years and I love to shop online mostly but decided to go in store to check what all they have for spring. The customer service SUCKED. I would repeat the CUSTOMER SERVICE SUCKED. All the female employees seems so stuck up and none of them even acknowledge you. One of the cashier don't recall her name gave me a different look while I was standing in line and she didn't even smile at me when I caught her looking at me differently. She wore a headscarf and seemed like she was so judgmental. I've had pleasant experience before in this shop that's why I drive 25 mins to come to this location since I live in Hayward Ca but after this experience I would rather go to some other location if female employees at this location lack basic customer service. None of the employees seemed to smile and they looked like they hated being there. The corporate or the hiring manager needs to be trained on how to hire employees for retail. read more

This is hands down my favorite Old Navy location outside of San Francisco. They have a huge parking lot with plenty of stalls (Security Monitored), an excellent staff, cheap prices, and a huge inventory. I love that the staff is always helpful here, I've never walked around for more than 5 min before having someone approach me to offer assistance. I once came here for my son's school uniforms and couldn't find his sizes, so a worker went into the storage room and dug through boxes for about 15 min to help me with what I needed (most places would tell you they are sold out). If you give this place a go, you will quickly see why it's so great, I've yet to find any other place around that I can get 9 school uniforms for around $100. read more

Old Navy - Nice Well Lit Sign - Men's Clothing Near Me - Alameda, California

See all

Most horrible customer service here. I asked the cashiers if they had one of the jackets in medium because I couldn't find one and all they say is "No" mean mugging. When you walk into the store don't even expect a hello, good bye, and don't even think about a thank you! A good customer service skills can encourage people to make a purchase and they definitely are driving all the customers away. The two girls working on a Monday evening alameda location are horrible. Definitely not returning to this location!! read more

Sometimes I like it, sometimes I don't. I guess I have to be in shopping shape before I arrive so I have the right outlook before going in. Nice to be able to find my correct width and length in jeans, though! Was very helpful for gifts last Christmas, however :) read more

Be a little more ethical about how you run your business, displaying misleading discount signs. Sure, you can say it was a mistake and I would have been fine with it but your customer service though? This is going to you - the lady at the fitting room, your attitude needs improvement. read more

Alameda Old Navy..What a disappointment! Im in the store now waiting for my daughter while she tries on clothes in a messy dressing room. It's so messy and unorganized. GHETTO! Not shopping here again...until they clean this place up. Too bad read more

I am rewriting my rating. At one time I had to stop coming as they were busy trying out a new sales technique....basically poisoning the air with smelly chemicals. Really toxic stuff that gave me an all night headache after being in the store for 5 minutes. I called and wrote to as many people as I could to have them stop this stupid practice. Well, I was pleased to learn that they are no longer poisoning the population and I now go there often. I hesitate to give too many stars as I am still annoyed when a company does unhealthy things to try to get more money. I do like their clothes and they seem to fit me better than the Gap. I find some good bargains there. read more

I have had it with this Old Navy. Yes--the Old Navy brand will offer cheap and cheaply made basic clothing. Today I was in line with about 8 other customers. There was only one young woman at the register. I found a woman in the dressing room and asked her to try to find more people to ring people out. I watched her walk to the other side of the store (pretending to find someone?) and stand in the corner for about 5 minutes. Fortunately another young man showed up to ring people out. The music was blaring, people were unhappy and the store is a terrible mess! Avoid this store. read more

I love old navy...unfortunately this location doesn't understand the meaning of store hours....the store sign said they open t 9:00am. But that didn't happen, I stood in front of the store while their clerks were still setting up the display. Finally, at 9:25 - they finally opened their doors. What's the point of having store hours if you don't follow it? read more

Stopped by to purchase some work pants at this old navy location and what a messy, unkept, lack luster store. I love old navy too, the Emeryville and San Francisco locations are great! Alameda location is sad. read more

Nice little addition to Alameda...I mean come on our main highlighted stores in the past have been JC Penny & Mervyn's along side other sad faint memories of Clothestime, Ross & Millers Outpost etc etc etc. They weren't the worst of stores but eventually went downhill and before we knew it were gone. I like the option of Old Navy making their way to South Shore because they carry items for "families". Just wished they offered a bit more. I come here for the kids, they offer great sales for their ages. The last we went was on Saturday and I have to say what a big IMPROVEMENT on staff!! Definitely an extra star for that. In the past I've run into a few that just didn't carry that customer service quality. Especially in a store that's geared towards families. read more

Compare to most Old Navys I been to. This one had the best customer service. I was the only person in line and this employee went and open up his register and rung me up. At other Old Navys I experienced employees open up only if they have to and are being told to. Superb customer service! read more

Physically this is a really nice Old Navy but my boyfriend and I were not impressed with their limited selection of mens wear section.

People are always complaining that the store is dirty but you guys have to understand that it's us customers that make it dirty. There's only so much the employees can do. Anyways I always receive great customer service and that's more important to me than how clean the store is. read more

Vy & Jamia are sweethearts. Kudos to you both for giving excellent customer service with a smile. Best school shopping experience ever. 5 stars for the both you! Old Navy Alameda knew what they were doing when they hired these two. read more

Line 13 customers deep and 1 cashier. I asked her to call for back up and she said she needed to get back to her customer to move faster. Retarded. read more

Customer service here has changed! Everyone was so helpful. Serena was patient with this one extra customer and she was kind with me. She needs to be recognized. I will definitely come back with my mother again. read more

The reviews are real- this is my 2nd time here and it continues to be the worst I have ever seen. Today, several people stood in line to pay and there was no cashier until a few people took turns looking for one!! Very disorganized, bad customer service, not a good experience. I am not sure how this store survives. read more

I recently went to Old Navy in an attempt to exchange some clothing that was purchased for my son from my father. It was a gift and although I did not have the sales receipt all of the tags were still attached to the clothing. I have been to Old Navy plenty of times without a sales receipt and was given the option to do an even exchange, but I was told that I could not receive cash back. I totally understand this policy. However during my trip yesterday, I was told not only could I not do an even exchange, but I that I needed to return the items for a merchandise credit. I was also told that the merchandise credit would be mailed to me within 10 business days. This makes no sense at all!! Basically without a receipt I returned the clothing that I know immediately went on the store shelf for sale, only to get store merchandise credit via snail mail, so that I can come back to the store on another day and spend the merchandise credit. This has to be the most backwards thing I have ever heard of. I spend a lot of money at old navy and because of this I know for a fact that this store policy is not always followed. When I brought this to the Store Manager's attention she was not very happy. I just want everyone to know that prior to going to this Old Navy that they are very inconsistent with their return/exchange policy and can't give an explanation of this ridiculous policy without saying, "it's always been that way." Which is so not true!!! read more

How do you have 4 registers and have only 2 registers open ? 17 customers in line and store doesn't look organized. You have two visible workers just folding the same shirts. No sense of urgency. When checking out, felt rush. read more

This Old Navy isn't too bad. It's not as big as the one in Emeryville, but that's also why i like this location...because it's not in Emeryville. There's nothing wrong with Emeryville, I just hate dealing with the parking there so that's why I come here. read more

Did I really just spend $65 here? Seriously? I'm twenty-freaking-five, wear nothing but premium denim, used to scoff at anything and everything purchased from old navy - unless it was sleepwear and/or stuff for dogs - and I just spent $65 on two neon colored hoodies and 2 v-necks. Me. $65. At Old Navy. On *clothes* from OLD NAVY. What is the world coming to!? The staff was super nice, store was clean, clothes from here seem to fit better than they used to (didn't try on jeans though). I'm impressed though shameless I am not. So I will end this review quickly and quietly as if I never reviewed an Old Navy nor gave it 4 stars. I must have really needed retail therapy. Or maybe I just need regular therapy... read more

i feel that this Old Navy is convenient, clean, and put together nicely. The only issue i would have to say about this particular Old Navy is that the 18 year olds that pretty much run it have no sense of customer service what so ever! they are always chatting among them selves making the line in the dressing room and at the check out long as hell. read more

Pretty clean, open late especially during the holidays, and not too crowded. I like.

Sooo excited to have an Old Navy on The Island! It's cleaner and better organized than most, but don't expect any help, or that anyone will be able to answer any questions. Most workers appear to be in high school, and uninterested in helping customers, but who cares, the clothes are CHEAP and cute for adult casual wear and kids. Can't give em' 5 cuz' the quality isn't the best, nor customer service, but hey it's cheap and the poor sales people are probably getting minimum wage, and I shudder to think where and who makes the rags. (Better not be child labor that's all I know, or I will be forced to boycott! But I digress..) My main reason for withholding the star is because they need more freaking mirrors in this place! I hate trying clothes on in the changing stalls, and usually just hold em' up and buy them that way, but it's hard to find a dang mirror in this store! There should be at least one on every row, but you have to walk about two to three rows to find one. I have to laugh about the petite Asian woman complaining that everything being too big...until I lost a bunch of weight after having a baby everything seemed made just for petite Asian women. Now I can wear a medium, but the high waists still kill me half the time. Still! I love this place! Where else can you find stuff on the sale rack marked down to less than $5.00? read more

Found the cutest t-shirts for little boys (one of my co-workers has two little tykes). One is a Mickey Mouse fan. Scored for him. The other is a Thomas the Train fan. Scored for him as well. Was able to shop for two birthdays at one store. Yay for me! read more

I love old navy for some good basic fashion staples but this store has got to have the worst customer service I've ever seen and my expectations weren't that high. Obviously I'm not at a high end retail store but when it comes to spending money on clothes you should feel good about it and valued as a customer. Also this store is insanely messy. I've worked in retail and I'm not sure I've ever seen that amount of "go-backs". If you can't find an item it's most likely on those massive unorganized racks by the fitting room. read more

What a pig pen. Clothes strewn all over the place. Someone dumped a drink on the floor and no one cleans it up. No employees to be found except for two in a secluded corner of the store folding clothes and having a conversation in a different language. Didn't feel like interrupting their chat. Finally found what i was looking for, tried on and got in line to pay. Long line with only one cashier. Ended up leaving without my selection due to frustation. I guess I'll order on line. read more

This is definitely not my favorite Old Navy. What? It's a chain, you say, they're all the same? No, not quite. This one lacks the good sale racks that most other ones have, and styles seem to come and go super fast. They are super tidy, but I've never really had an employee offer to help me out (which is sometimes nice), so I can't give them stars on that. But they are convenient! read more