So happy with out fireplace. This company has great communication and they completed in 2 visits…read more My fireplace was in bad need of repair with cracks and unusable dampner and they did a great job. They even fit me in before Christmas ahead of schedule. Wasn't cheap but considering amount of work done I think it's been totally worth it. We've enjoyed several fires during this abnormally cold winter. Would recommend this company they know what they're doing.

We wanted to get our Chimney inspected. It took about two months for me to get my inspection…read moreappointment. They don't follow up on paperwork easily. I had to call back to receive my invoice. I called again so that I could make an appointment for the work they said need to be done on the outside of our Chimney. Still waiting for a response. This is something that has to be done in warmer weather because of the bricks and outside Chimney work. I will update my review when the job is completed. Which includes setting up an appointment for the additional work need outside of my Chimney with the brick work. I do appreciate their honesty about for safety reasons to not use the fireplace.

They were good originally but are know longer responding to request. Very disappointing.read more

I requested to have a chimney inspection done for a home purchase that I currently have under…read morecontract. Kris and his dad were very punctual. I was impressed with the post inspection with the explanation of issues found and the resolution to fix the issue. The quote that was given was very very reasonable should this be an out of pocket expense.

12/19/23 - Fire-Safe Chimney Sweeps G.T. Clift Inc. MHIC #65416 - DO NOT TRUST OR USE THIS COMPANY…read more Do Not Trust Fire-Safe Chimney Sweeps G.T. Clift Inc. MHIC# 65416 nor its owner Gary Clift. Fire-Safe Chimney Sweeps, G.T. Clift Inc. is wholly dishonest, does not complete the work, will not return to correct their incomplete work, and blocks your phone number(s) when you attempt to work with the owner (Gary Clift) to receive a full refund or complete the service. First Warning Sign - Will not accept Credit Cards for services. With a Credit Card, you can dispute the Charges. Fire-Safe is then required to either complete the services or have the Credit Card Company refund your payment. In my case, I am out $475 (Check). I contracted with Fire-Safe to clean my chimney on 12/7/23, only to have the smoke back up into the house an hour after they left the home. I called Fire-Safe (Gary) immediately (12/7/23), Gary stated he would call back that afternoon, but there was no call Back as of 12/18/23. I attempted to call Fire-Safe on 12/18/23, to find my phone number Blocked by Fire-Safe. Second Warning Sign - When you call the Owner 'Gary' they Block your phone number on all their lines. Blocking the call is evidenced by the call going directly to voice Mail on the first ring. Clearly, there is no expectation of a 'Return Client'. When you call from a phone number Fire-Safe has not blocked, they answer immediately or quickly return the call. Yes, this is real and occurred on 12/18/23. Gary returned a call from my work phone within one minute of calling. Gary said he would call me back the following day (12/19/23) however, Fire-Safe has now blocked my work phone and will not return the call. Third Warning Sign - I spoke to Gary on 12/18/2023, he lied to me claiming Maryland Law prohibits Chimney Sweeps from going on a roof to clean the Chimney Cap. To verify Gary's assertion of a Law or Regulation against servicing the Chimney Cap at the roof end of a Chimney, I contacted the Maryland Department of Labor (MD-DOL) that regulates Maryland Chimney Sweep Contractors to ask if this was a Maryland law or regulation? The MD-DOL Employee stated that the Chimney Sweep was not being honest, that there is no such law or regulation, and to stay away. Sadly, this advice is too late for me. If you are reading this, it is not too late for you and your wallet. As of 12/19/23, there has been no response or contact from Gary Clift or Fire-Safe, and my 2-phone numbers remain Blocked. I will call from a new phone number to inform Gary and Fire-Safe of the Maryland Home Improvement Commission Complaint, the BBB Complaint, and Social Media Reviews we are posting in hopes others will not experience our loss of $475, an incomplete job, and how Fire-Safe has rendered our wood stove unusable until I pay a reputable Chimney Sweep to properly complete the work.

I am in the process of buying a house with a short inspection deadline. Of the local companies I…read morecalled, they were the only ones who were able to fit me in the day after calling them. I later found out that they had to move their schedule around to fit in my request. The day after the inspection, I had some follow-up questions. The dispatcher was able to answer my questions quickly and understandably.

Complete Chimneys, John Golden, gas tech, performed an examination and repair of my gas fireplace,…read morewhich had not worked for four years. He was amazing. He was thorough, professional, w great attention to detail, communicative, and went the extra mile to make sure it worked perfectly. He also explained to me how to work it. Last time I had a repair company come it was OK but not great. John Golden, did an excellent job. You can trust him to get it right. I had to wait a month to get in but it was worth it. I have used my gas fireplace, almost every day since it's been cold. There is no burning smell. It's very clean. It's very quiet. The flame level is perfect, and it's keeping the room warm. I strongly recommend John Golden at Complete Chimneys, 8174 Ritchie Highway, Pasadena, MD, 21122. 410 544-7600.

Inspect/Clean Masonry Fireplace/Chimney. Booked online on…read moreOct 14, as speaking with a human was not an option. During business hours, recording referred me to online scheduling. Received email confirmation as well as an email response to a question asked in the booking process. Day of scheduled appointment, here I am waiting for them to show up. Called office looking for info. Hey! Guess what?! I'm not showing as having a appointment! Human I spoke with was unconcerned. No responses to emails inquiring as to how my confirmed appointment no longer exists. But who cares what hoops I had to jump thru to be here for this appointment? Certainly not Complete Chimney's.

We recently experienced a chimney fire in our 1971 home shortly after moving in, which was…read moreincredibly stressful. We didn't realize the chimney had a large internal crack and would require a full replacement and relining. Chelsea's Chimney was fantastic from start to finish. The owner personally came out, inspected everything, and took the time to explain what was going on and reassure me that it could be fixed safely. That personal attention meant a lot during a pretty scary situation. After paying the deposit, they moved quickly, within a week we had an entirely new chimney system installed along with a new cap. The work included removing the old flue tiles and throat damper, installing a UL-listed stainless steel liner with a lifetime warranty, insulating the flue, parging the smoke chamber, and installing a new top tile and top-closing damper system. Everything was clearly explained as they worked, which I really appreciated. The total cost was $5,400, which felt very fair for the amount of work, quality, and peace of mind we received. The craftsmanship looks great, and we now feel confident using our fireplace safely. Highly recommend Chelsea's Chimney if you want knowledgeable professionals who stand by their work and keep you informed every step of the way.

Brad was very thorough in his work. Our fireplace pilot light went out, so Brad promptly fixed the…read moreissue and gave our fireplace a proper clean and maintenance. He explained all the issues and steps clearly.

I recently purchased fireplace doors from the Chimney Doctor. The company was very nice to work…read morewith and their installation crew did a wonderful job. Elaine also kept me informed of when my doors came in and exactly when the would be installed. I will definitely use this company for my next inspection and fireplace cleaning. Eileen in Towson

Chimney Doctor replaced my crown and two months later it's cracking up. The installer failed to use…read moreinsulation between concrete and ceramic, resulting in failure. No room for expansion and retraction. I will keep you posted on their response when I call them today. I spoke to them and the owner himself came out and inspected the work on a non work day and he said it would be done correctly and it was done within a few days. Very happy with them and how fast they corrected everything. Thank you very much for your quick response on handling this situation.

We asked for an estimate on our gas fireplace. Before we were even explained the price, the guy…read morestarted doing the work. No discussions. Though they did reduce their astronomically high price, it was still way over the top and without time to decide. Shop around!

We had Master Soot come out for our gas fireplace . We needed the Thermocouple replaced . My…read morehusband explained that on phone what he thought fireplace needed . The technician came out agreed that what was needed . Proceeded to talk to his supervisor and told us it would be 1600 to complete the work . We found entire kit from Regency site for $124 We said no way we were paying 1600 for 45 to 1 hr of work and a 6 month warranty. Paid then with a check made out to Israel Elbez. Not to the Company Master Soot LLC. Things sound sketchy. . They considered coming down in price but wanted half up front . We paid the $139 inspection fee . My husband does not research companies like I do . This company is not with BBB and I don't know if they have any certifications. Be careful if you go with this company ! Operating for a yr Technician was very nice but my gut told me not to trust . Luckily only out $139