We are Payson locals. We frequent this restaurant for the good customer service and awesome tap beers, the ambience and great food 2-3times per month and our tabs are over $100 a pop. We have decided that after tonight's disaster, we will not return. We anticipated a busy Saturday night crowd when we arrived at 5PM and were willing to wait. When we got to the front desk, the hostess, a young blonde with crazy red lipstick said there are no tables. I asked about the bar inside, she didn't even look, just said no. Then I asked how long was the wait? She said ummmm, I'd say 40 minutes. I said OK add us to the list. She then said well, I don't hold tables more than ten minutes - I said fine. I asked, how will you reach me if there is nowhere for us to sit? Then I said will you text me? She rolled her eyes at me, copped an attitude, and said well OK. Took down my cell number. There was a young couple with two small children behind us. As we were leaving the front area, I heard her ask them how many, they said four (same as our party) and she seated them immediately. It was cold outside and we decided to wait it out in our vehicle. After ten minutes, and watching several groups of people get seated ahead of us, we called the restaurant and placed a take out order. Brandon, a very nice person, took our order and said twenty five minutes. Yep, about the same time that the rude hostess said our table would be ready. 40 minutes later, we were pinged and immediately went to the hostess desk. She said Oh you are back. I said yes you pinged us, she said just take that table there. We waited for ten more minutes, no waitress, not even an acknowledgment that we were seated. Finally that same hostess came to our table and said what do you want to drink? NO hi how are you doing? No greeting whatsoever, just more bad attitude. We ordered cocktails then she said do you know what you want to eat? We said actually you might want to check with Brandon, we ordered our food ahead of time and it should be done right about now. She looked disgusted and said you did what? I said well we didn't want to wait 25 more minutes on top of the 40 so our food should be ready to just bring out. She stormed away from the table. She came back and said you are going to have to leave. I can bring you the take out food and you can eat on the picnic table outside of the restaurant but you can't eat your food here. I said it is YOUR restaurant food. She said ya but we can't have you eating from take out boxes. I said OK put it on plates or pans. She said nope we won't do that. It was windy and cold and she wanted us to eat our boxed food at an open picnic table! The correct customer service thing to do would be to unpack our food, put it on pans, serve it to us at the table with our cocktails but no, she decided to cop an attitude and said I'll get your food so you can GO (emphasis on the GO). Our bill was $95 - it could have potentially been much more with cocktails had she done the right thing. We routinely bring out of town guests to this restaurant but no more. That woman needs an attitude check and a lesson in customer service. No one deserves to be treated so poorly and with so much disrespect. I hope the restaurant sees this review and fires her. read more