I mean the reviews here are not wrong - the store is staffed by people who just want a job - not…read morepeople who are knowledgeable in sports stuff, camping stuff, etc. But it's like that at every Big 5. Trust me, you know more about the equipment the people who work here. Personally I can't stand being greeted by every employee when I walk in (the old Blockbuster factor) but that's just me. That said, because the employees here don't actually care about customer service, I like that I can look around the shoes section and not be bothered by someone (a lot of times they'll have what I want right there on the shelf). Also I can come in quickly and get camping stuff I need real quick (like propane for the stove). I don't come here often at all but when I do, I'm in and out.

We were looking to buy a fishing rod, but the safe was unable to answer my husband's questions, and…read morewhen my autistic eight year old needed to use the restroom they said no.

Great rental experience! I recently rented 3 bouldering pads for a week, and the rates were a…read morefantastic value; much less expensive than other rental options I looked at. When we realized all 3 pads wouldn't fit in our car alongside our luggage, we went back in and the employee working was super helpful, easily swapping one out for a smaller size with zero hassle. Both picking up and dropping off the gear was completely seamless. Highly recommend their rental department; I'll definitely be renting and buying from them again!

A one star rating is harsh ... but as my neck hurts, I feel it's justified…read more I rented a wetsuit for today's Sunday Alcatraz Open. The neck chafing: however, the wetsuit I got scratched the right side of my neck, and it hurts. The irony is after the swim, I realized that a wetsuit isn't really needed: warm water at 64 degrees with great weather - but I won't know in advance. I hope they either fix it or retire it. Otherwise,I'd give it a five star. Housed in an old rink. Very pleasant with excellent service.

Guard at the entrance was absent. Plenty of parking. Nearly no traffic…read more By invitation, 40% off everything. Came across great selection on shoes and outdoor wear. Plenty of savings! Laid back and friendly staff. Great shopping experience.

The Columbia Sportswear Employee Store is a major win, especially when you're flexing 40% off…read more Mountain Hardware may not be the flashiest or trendiest brand out there, but the quality speaks for itself. I walked out with snow gear that feels like it could realistically last me the next 20 years. Great value, solid selection, and the kind of pricing that makes you feel like you beat the system a little. *Invite Only* although they do have public events.

Located in Richmond Hilltop Plaza, I just happen to stop by this store while searching for an arts…read moreand crafts place for our Halloween pumpkin carving contest. I was looking for a new Niners cap since most of the ones I have are either worn out or old. As soon as I stepped inside, I didn't see any Niners gears. Nor did I see any Warriors, Giants, A's or Sharks gears. They did have Lakers, Bulls, Dodgers, Heat, Cowboys, Yankees and other out-of-state sports franchises. I asked the salespersons if they carried any Niners caps and got a negative reply and very nonchalantly. I asked if they carried any Warriors or Giants at least, and got the same cold response. So, you don't carry any local sports teams? A sportswear store in the hotbed of Bay Area sports but who carry other franchises that have no Bay Area ties? That's like giving a big middle finger to Bay Area sports. Well here's a number 1 back at cha! A big, fat one star.

Mary's & Joe's are a beloved East Bay institution. From my first chuck taylors & Nikes and my…read morelittle league Red Sox uniform in the mid 70s to my basketball and football gear in high school and college football gear in the 80s, I grew up loving grabbing my sports gear from them. Since I lived a few blocks away, it was always the best walking in there and smelling all the new gear, clothes, shoes, cleats, caps, gloves, etc. And super happy to see Mary's and Joe's kids have kept the business going after all these many years. Gonna head back and finally have my lettermen jacket made. M&J's! GO COBRAS & GO COUGARS!

Kelly is great!! Always very helpful and prompt. Whenever we need a re-up on uniforms she is always…read morea call away.

This isn't your typical REI storefront - it specifically offers high quality rental equipment for…read moreall kinds of outdoor activities! These include kayaking, stand up paddle boarding, and road/mountain/e-biking.  Our inflatable kayak was incredibly durable and slid along the water smoothly. Staff also provided us with individually sized paddles, life vests, pump, and kayak attachments - all of which conveniently fit within a portable gear bag (with WHEELS!) The interior felt spacious with bright and welcoming relaxed workers. Great service. Highly recommend this REI to anyone looking for reliable gear for their next outdoor activity!

Signed up for kids bike class, which out of this location is pretty tough to get into. They…read morecanceled with very short notice. Hey, stuff happens...but why not help get people you canceled on into a future class, e.g. advanced warning before a class is opened up to register? Nothing doing, just got a sassy reply when I inquired. OK... Signed up for waitlist for next sessions. Got a notification that a couple spots opened up, tried 3x to register and their site kept crashing the chrome browser on my phone on the payment step then it was full. Gah... Never had such an issue, I use my phone for such things all the time. So they've got a bug, likely with auto-complete and/or security on payment flow. Took the time to take a screen video showing the bug (easily reproduced), uploaded to YT, shared with them. Asked if anything they can do, still would love to participate in this class. Nope, just told me it's my fault and zero offer to help make this happen. Pretty poor customer service and frustrating experience.

I was on the app. For REI ready to order but I couldn't use my reward points on my purchase. So I…read morecalled REI & the service person was so helpful. The service person helped me on my purchase & gave me a lot of pointers too. The value was great too on my purchases. Would like to tell everyone to get on board with REI's credit card & get rewards on all purchases. Plus REI has all your needs for Biking,Hiking,Camping & Climbing too! Whatever you need for the outdoors they have it. Plus training classes for all outdoors stuff too. You'll enjoy the rewards once you get your card! So Enjoy

REI you used to great. I've been a member for 20+ years and would happily pay a premium price for…read moreyour items in exchange for the privilege to be able to return it if I wasn't satisfied. Now your return policy is 1 year or less (used to be lifetime), which is understandable, however I showed up with some swimming goggles I'd picked up and used once one day after my "window was closed" and you were rude and send me away after I drove 20 minutes and stood 15 minutes in line. ONE DAY! I actually called before I went to ask if policy was firm and the person on the phone said "it depends on who helps you" which is so lame! This has been my experience since their policy change, with some people being super nice and accommodating and others denying the ability to return items... I went with the hopes that if the window closed yesterday and the system will indeed allow you to do it, the employee would be kind enough to give me grace. Nah. I'll be taking my business to Sports basement from now on. You lost a good client and got yourself a few bad reviews because of a $30 item and you ambiguity when it comes to returns.

Lots of parking in this small shopping center. I am here to…read morereturn a pair of shoes that are too small. No problem with returns. I was waited on promptly and got fitted for a bigger size shoe without hassle. I had custom orthotics that I bought with the original shoe. I was told that my orthotic would be too small for the new shoe. They promptly made me a new bigger orthotic at no cost. Thank goodness for no hassle VIP membership I purchased. I appreciate the excellent customer service provided by Gabriel and Samuel. These guys are well trained with making it hassle free for me. Yes, I could buy shoes elsewhere, but with flat , senior feet, I want to be sure I get the proper fit. My only sad comment wss that they did not have my shoe size in stock and they will ship it to me. This happened to me last time too. They had to ship the shoe to me.

I had a strange issue with the footbed of a pair of Brooks that I bought 2 months prior which…read morestarted poking into my toes, so I came in to see what could be done. David at this location was so incredibly helpful and patient with me. He brought me replacement options and discussed them with me, really helping me prevent choice paralysis. I was really grateful that he and his supervisor worked with me on the return and VIP sign-up as well. I really recommend this place for their customer service alone. I've been here twice now and have been blown away by their great attitudes and conscientious assistance. Thank you for your help today, David!!

Daniel arrived on time and was considerate of our home, putting booties on as soon as he entered…read more He went right to work and did a thorough and professional job for a good price. He made some recommendations and will follow up on costs as soon as he can. He made a good case for what he recommended. It's hard to find repair people who are as professional and efficient as Daniel was. Thanks very much!

We had a great experience with Daniel and Pro Tech Gym Service. He came to our home to diagnose the…read moreissue, quickly saw the problem, took care of all the logistics (ordering parts, communicating with the manufacturer, etc.) and returned with the new part to quickly make the repair. The whole process took a reasonable time frame, especially since it fell during the holidays. He was a bit hard to hear back from at first, which keeps the review from being a perfect 5/5. But we are very happy with the service and would definitely work with him again should the need arise. Strong recommendation!

I've been a regular and frequent patron of Plaza Tennis since 2018. John, the owner, has helped me…read moregrow as a tennis player. I've purchased multiple rackets, had my racket restrung more than 50 times and John has always provided actionable, reliable, honest and tailored feedback/guidance. Wish the US had more neighborhood small shop owners like John that anchor and sustain the heart of a community.

I can't recall his name but maybe he was the owner? So knowledgeable! I love when people know a lot…read moreabout tennis gear because they can explain it more thoroughly to me. I think this is my go-to for tennis gear, sorry Sports Basement. I went during their clearance sale. He threw in free cans of balls yay and I also got another racket which I loved! I'm def looking forward to playing with it this winter season. My friends told me about it because they came away with some shoes. When mine wear out, I'll be sure to check this place out for their selection.