I don't think I've ever met a straight forward racist, ever, until I went to this location. And if you haven't either and would like to, go here and look for MATTHEW. Shouldn't be hard to miss, he's probably not too old, maybe in his 30s but has a badly receding hairline, he's practically bald, and he's Caucasian.
Went here to exchange some shoes and purchased a rain suit. The associate that helped me, by the way, her name was Natalie, she was the sweetest ever. She gave excellent customer service. So I got the items, went to the cashier to exchange/purchase. The cashier had to call the manager to do the exchange. The manager was someone I also happened to ask last minute, about some thermals and she pointed where they were. So after the manager left, and I paid for the items, I had the cashier verify the location of the thermals because again because i wasn't sure where they were. I got the thermals and went to the register again to purchase.
That's when I was faced with this sad excuse of a being, who frankly, should not even be in the customer service business. Never mind the fact that the last time I was there to buy the item I came to exchange, (he was also my cashier) he was a total perv, flirting with one of the associates, right in front of customers. Not that there was a better time for that inappropriate behavior, but seriously, how is this guy still working there??
So I gave the thermal and added a couple of knick knacks for my little ones. He even said they were on sale for a dollar cheaper, but rang it up regular price, and he said, "I guess it's not on sale". I had to point out that there was a sign that said so. And he adjusted the price. And then after I paid, he asked if I needed a bag. I said I didn't, and he could just put my items in my reusable bag that already had the other stuff I purchased 5 minutes earlier. And that's when king racist revealed what he really felt.
This rogaine-needing isolent had the audacity to ask me for my receipt! I actually didn't even get what he meant because I assumed he would be the one giving me MY receipt from the thermal and knick knacks. But no, he withheld the receipt and the items I just purchased. I asked him, why he needed my receipt and what reason did I give him to do so? Like do I look like a thief?? Seriously, why would I even present him my bag to put the items in if I didn't already own whatever else was in the tote bag. And I already spent twenty dollars, why would I buy something and steal something else? That makes no sense. And then he had the nerve to answer back and say, "well you haven't given me reason to think the items are paid for", like wtf?!!
And that's when I realized, he's a plain ole scum, and is definitely not on my level, not even worth another moment of my time. I looked at him calmly and said, I'd like to speak to your manager. She came over, of course she recognized me, and of course she knows I paid for all those items, heck, she put them in my bag. I asked her if they make it a policy to check their customer's bags and receipts. She said no. And I said well, he just asked to do just that. She profusely apologized and said she would talk to him. He didn't even apologize for the obvious discrimination. I have never been so offended in my life. That was just appalling. He should be more than reprimanded, he should not be working in customer service until he overcomes his supremacist issues. read more
