Never had an issue. Have bought all CDCR equipment and uniforms from here since the academy. Inventory is great. I know exactly what I need and move on. Duty belt, belt accessories, jackets, clothing, hats, etc. I have bought everything from Butler's outside of boots. read more

Great selection and service. Even last minute! They were helpful in selection and changes.

My son needed a tuxedo for prom. 11 days before prom I found Butlers. I read the reviews and was a little worried about coming here as some reviews complained about the customer service. I was pleasantly surprised. Diane assisted us and was very nice. She provided excellent service and the tux arrived a day earlier than expected. I will definitely be shopping here again read more

Butler's Uniforms - Uniforms Near Me - Richmond, California

Service is fabulous. Selection of items is still head and shoulders above a lot of shops and the value is always great. They have quality and good value read more

When I first bought all my uniforms for CDCR it was suggested to me to get nylon duty gear instead of leather. I went to exchange my duty belt and holders the day after I bought them, everything was still in packaging or with tags. A 20% restocking fee is what I was told. I told the guy I was gonna get the nylon gear from him, I wasn't trying to get cash back, just store credit, but he stuck to his guns, 20% restocking fee. He sets up a table most Fridays in front of San Quentin, he's the only vendor who sets up under the covered walkway that has limited space, all other vendors bring their own canopy so they don't create a bottleneck with the foot traffic. However, if you live around this area it's your only choice. Their prices are never great and they are on the higher side, but not crazy high to cause me to go elsewhere. Just wish there was at least one competitor within 20 miles to give us some choice. read more

Staff is not as friendly initially, but as time progresses they become increasingly warm. Their prices are higher than other places but they're the closest and get the job done within the day or next. They have sales here and there too. I shop here a lot and out of the store within 10-15 min depending on if I need sizing or not. read more

Assumed we bought a new pair of uniform pants but found a mend later in it. Not sure what business practice this place follows but slapping on a tag and passing a pair of pants for new doesn't cut it for me. I've contacted the manufacture and my next step is the BBB read more

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It would've been nice to actually check their inventory, but they would have to open at their posted time.I work for a local agency and needed an important piece of equipment and no one was there to open at the posted time. I get it sometimes people run late, but this is not the first time this is happened at this location. The prior uniform business that was here would do the same thing and I was hoping Butler's would be better, but apparently it won't be. This is why brick and mortar stores Are starting to die, because employees just don't care and ownership is not holding them accountable. read more

Employees were rude and condescending to academy recruits from a very large agency. I tried to call the store to talk to management but there was no answer. Sent an email explaining the issue and that email was ignored. There are plenty of other uniform shops that carry the same products. Since Butlers doesn't care about their customers, I will go somewhere else from now on. You can't treat customers poorly and expect to stay in business. Stay away. read more

My bf shops here for CDCR clothing and equipment. George is by far the most knowledgeable and customer friendly employee. So far so good.

Had an issue ..they were willing to take care of it ..then did a 360 and would not take care of it until Judie H. takes her yelp review off...wtf...really... ...I'm taking my chances on ordering uniforms online... read more

This is an update from my last review and this uniform shop is still the best! George Mak is the still the best too! I needed a new uniform and other items ASAP and George delivered again! The uniform and items were top notch and fit great! No complaints. Thanks George you are the best!:) This uniform shop is the best! If I had knew about this uniform shop 31 years ago! George Mak is very courteous and helpful. I received my order in a timely manner. There was a delay with an item and George promptly communicated the item would be delayed. Uniforms are top notched too. Best uniform shop hands down! Thanks again and will be read more

We came here for uniforms and gear for a job. George was helpful and attentive and did his best to track down all the equipment we needed. After researching uniform places like Blumenthal's (and a few others, can't recall them off the top of my head) we found that Butler's had the best prices. Would recommend them. read more

Tuxedo rental saved the day. Son decides to go to the prom after all. On the day of the prom. Can he get a tux? I say, no way, so do several other stores. There is laughter involved, and not the good kind. But Butler's does not laugh. Very helpful. Checks stock. We are there at 2 PM, hemmed tux ready at 3. Friendly, prompt, great service. Yay! read more

Came in at 3:40 for uniform pants I needed for the next day. Was out by 4:15. Excellent service!

Looking for a specific uniform item online for work when I found this place. They carried hard to find items also, with a majority of item in stock. Completed sewn on patches within an hour. Most places take days of not weeks. read more

They were incredibly rude and aloof. I wouldn't recommend going here. When I walked in, they looked as if they were confused as to why I was there. read more

i went to Butler's to get my law enforcement uniforms and needed them quick for my next shift on saturday. i was worried if it was actually possible to get a navy uniformed shirt altered to fit my protective vest since my old shirt had a hole from the scraping of the duty belt. i went in to but a new one and asked if it was possible to fix the hole today, and they said yes. i came back about an hour (after getting lunch nearby) and my uniform was ready. thank you guys for opening on a weekend!! read more

I rented a tuxedo from Butler and all seemed well. Then I tried on the vest. It was an extra large, and I am a large. It was wedding day and too late for a replacement. It was upsetting, but there was nothing to be done. Then when we returned the outfit, we were told that all we had to do was tighten the strap in the back. That was already done when I took it out. So, it seemed as though Butler knew that the vest was wrong but still rented to me. It was huge and there was no way to wear it without ruining to look of the tux. Butler did not want to refund the small cost of the vest. Obviously, Butler doesn't care much about customer satisfaction, so I won't be doing business there again. In fairness, I took for granted that Butler was professional enough to put the right vest in the bag. I didn't check. read more