This place is OK. I say that because it is the smallest Nordstrom rack I've ever seen, and…read moretherefore it doesn't have a very large selection of things to buy. Usually in other places when I come across a rack, I can spend hours perusing the store . This is not my first time coming here to buy something. However, I noticed that every time I buy something I leave empty-handed. The most successful thing I have managed thus far is to return some thing without any problems. But I could've done that anyway. The selection isn't fantastic. It isn't comprehensive. And right now I'd rather go to Emeryville and risk actually finding some thing I can buy, rather than come here and look around. Actually, I'd actually go to an actual Nordstrom store because I know they're gonna have what I want. It may not be at the price that I want, but it will be there!

Last night, 12/16/25, I was very disappointed with my experience at this store…read more I was looking for hosiery and asked a staff member who was restocking if they carried thigh-high tights. The associate responded with visible irritation, looked at me as though I was inconveniencing her, and handed me knee-high tights in a dismissive manner while saying, "Is this it?" I clarified that I was looking for thigh-highs, not knee-highs. Rather than engaging further, I chose to walk away. When I reached the checkout area, there were only two employees present. One was assisting a customer with an issue that ended up taking approximately thirty minutes to resolve. The other cashier was juggling a long line, around seven customers, while also helping someone who had returned to the store to have a security tag removed from their purchase. Eventually, the associate handling the unresolved issue asked for help from a manager, Joey. I assumed this was to assist with ringing up customers and reducing the growing line. Instead, the associate explained she was unable to provide a gift receipt despite trying multiple solutions. Joey, the same manager who had been dismissive during my hosiery inquiry, responded rudely to her employee, gave her an unpleasant look, and instructed her to repeat steps she had already attempted. Rather than stepping in to resolve the issue herself, Joey walked away entirely. As a customer, this was shocking to witness. The associate had been trying to resolve the issue for thirty minutes, and as management made no effort to take over, support their employee, or acknowledge the long line of customers who had been waiting patiently. Instead, the associate was left to try the same unsuccessful steps at multiple registers. Management showed no awareness of the situation on the floor, no urgency to assist customers who had been waiting for an extended period, and no respect toward their own staff. Especially during a busy weekday evening and the holiday season, this lack of leadership and efficiency was unacceptable. Nordstrom Rack, effective management should be able to read the room, support employees, and keep the store running smoothly. Experiences like this negatively affect not only customers but also staff morale, and ultimately reflect poorly on the company as a whole.

They always only have 1 cashier. No matter how long the line is. Today is Friday. No help at all…read more I feel bad for that 1 cashier.

Shout out to sales associate Mya! I was at the Burlington in Emeryville and needed a jacket at this…read morelocation in another size. I called before arriving and Mya picked up the phone to assist me. She was quick, efficient, and polite in locating the item. The jacket was expensive, but a great deal for the quality. I felt great about my purchase due to the amazing customer service I received.

One of the worst ROSS stores based on customer service!! They are rude as hell in the this store…read moreto customers. Items are marked different prices from other locations as well.

This review is solely based on the short experience I spent here a moment ago. The 1 star is for…read morethe specific loss prevention individual that seems to be the manager, albeit a terrible one. He is an older white male, gray hair/bald spot. Real life Scrooge. The way he spoke to one of the other loss prevention employees was terrible! "Did you forget something?? Did you forget to take your break?? Are you an employee here at Ross?? Come here *proceeds to scold him like a child* extremely condescending and just not right. And to add onto the experience, every time a new customer would enter Ross, his greeting was extremely dim and robotic. "Good day and welcome to Ross". How many times he repeated the same phrase depended on how many people that were coming through the door. It wasn't said in a very welcoming way. His tone was flat and more like a "I hate you all" type of tone. I heard it about 5x and I had to leave cuz I couldn't stand the dark cloud this specific employee was.

I decided to shop here while I was in Pinole I ultimately…read moregot a black, white, and gold journal with pen papyrus set for $10, and was tempted but decided to pass on the green journal with a beautiful golden steel cut bookmark which was $10. I also found a heavily discounted $0.70 sympathy card. The line had the longest wait I've ever had at a TJ Maxx or similar type of store; I was waiting over 30 minutes. A lot of people were shopping here, maybe because it was President's Day, and they didn't seem to have enough staffing of cashiers for it. They had more deals indicated with red or yellow price stickers than I'm used to seeing at TJ Maxx, including many heavily discounted candles, discounted notebooks, and there were also a lot of CeraVe and Cetaphil moisturizing creams and lotions. The selection of items was decent, the main pain point was just the amount of time it took for checkout.

This is a good location. They keep their stuff stock. Sometimes the isles are packed with Bande…read morebecause they're stocking items. Other than that we come here a lot.

I have never had a better experience at a store doing an exchange!…read more I shop mainly at dd's with many receipts to prove!! But I won't go into detail but a return I needed to do...not money back, just exchange but since it was a fry pan I used Once ....i was told at another store, I couldn't bring back! As an 83 yr old woman....i wouldn't give up! I called another DD's and an asked for a mgr! Well, an absolute amazing man named Caesar took my call & heard my problem & didn't hesitate to rectify & do an exception...understanding the defect in the pan! He is what a mgr is all about!! He really cares about his customers & they come first! I hope he is appreciated & he definitely saved a good patron of DD's!! Kiddos to Caesar!! And the security guy was excellent too, but didn't get his name! I miss Laray, other secutity on vacation! I know I spelled his name wrong...sorry! You guys made my day!!

If the dollar store and Ross had a child, it would be dd's. Useful bargains here on purses, kitchen…read moregadgets and baby clothes, and two long racks of scrubs (health care uniforms). Prices are much lower than Ross, with lots of handbags in the $5.99-$10.99 range. The other clothes are of the cheapest possible quality, as opposed to Ross's odd lots and close outs, and crammed onto the racks. Then again, prices are very low: $5.99 for a turquoise velour hoodie. Fitting room is clean and staff are very friendly.

The service at this location is lacking…read more I arrived 1 hour before closing. There was only one other customer and 3 sales associate. One associate was helping a customer at the register. I browsed and grabbed shoes I was interested in as I waited about 10 minutes for the transaction to finish. Neither of the other two associates asked if I needed help, while I waited for the primary associate. She asked to assist once she finished and I showed her several shoes I was interested in. She began looking up shoes in my size. The previous customer returned because he was given two different shoes. The associate who was helping me stopped helping me and began helping the previous customer. I waited another 10 minutes and kept browsing selecting other shoes, while they sorted things out. The primary associate eventually came back to me. Once she came back to me she told me the price of one set of shoes. I informed her that I was interested in several of the pair I placed on the counter. She looked for the shoes but didn't have the sizes. I went to try and find more shoes. Instead of continuing helping me she casually started working on a store matter (not helping another customer). This is when I decided to leave a review.... One of the other two associates greeted me and asked if I needed more help. I asked her if she could have helped me the entire time and she didn't respond. Instead, she begin helping me but she didn't know how to work the store's system, the two other employees didn't know the store address to set up a delivery for ordering shoes, something the primary associate offered. The primary associate did not offer any help to associate who tried to assist me. Eventually I gave up. This location has a nice layout and probably a decent selection when not impacted by holiday shopping, but the service is severely lacking. I DO NOT recommend.

No customer service, worker was standing at door on her phone when we walked in looked us up and…read moredown - no hello no welcome in after 5/8 min of being on her phone asked if we need help, after we left she was in same spot standing at the door on her phone , no thanks for coming in have a good day nothing. Workers seem clueless to what's going on seems like somebody hired all their friends not one person has any customer service skills.

Amazing place for local SF (particularly the Richmond) gifts and goods, like clothing, crewnecks,…read morebeanies, art prints, cards/stationery, stickers, and more. They hold custom printing classes and workshops and really give back to the city and neighborhood--a local gem! They support and carry local artists and cool designs that are like inside jokes for locals, like a love letter to SF (and the Richmond.) I picked up my Friends of Sunset Dunes beanies here and it was very easy, convenient, and friendly. I'll be back to buy some gifts here.

I stumbled on Fleet Wood gift shop while strolling around on Clement St in SF after enjoying lunch…read moreat Lime Tree. There were candles, stickers, shirts, and additional lovely gifts that supports local vendors. I fell in love with Ember + Fog candles during a pop up at one of the Embarcadero plazas during this past holiday season. While small batches typically cost more expensive than large corporation offerings, I prefer supporting local small batches for gifts and a little pick-me-up. Plus, the scents are always so unique and it feels gratifying to enjoy something so special made with so much love. Thanks Eleanor for sharing your cheer and grace. Happy shopping!

I brought in a few items to return, but had to use the restroom first. Gast! It was terrible! The…read morefloor was a mess. Most stalls had no seat covers or the toilets were full of stuff. Yuck! Just because it is a busy season, the bathrooms should not have to suffer. Thankfully, when I went over to return items, the line was short and moved fast. The parking lot was a whole mess

Inside: everything was clean except for the bathrooms. An unclean bathroom is an immediate knock of…read morea star. Service: the cashier who helped me out was quick and efficient What is offered: food to clothing to toys as per any Target What I got: a book and chips. Total around $15 Rating: 4/5

I went to David's Bridal kinda nervous at the fact I thought I wasn't going to be able to find a…read morewedding dress giving I'm plus size. Matthew helped me by picking out beautiful dresses until we found the one in a matter of only trying on three dresses! I got to ring the bell as tears shed from our eyes. Matthew was very helpful,kind and understanding! The staff is also kind and friendly. My wedding was on 03.06.2026 and I couldn't be any more happy with my purchase of my BEAUTIFUL wedding dress. I truly felt like a princess on my big day! My dress was 3k. Not because of my size,because of the type of dress I wanted. So please keep in mind there's plenty of dresses to choose from that will fit your budget! They have an amazing selection of beautiful dresses. Thank you so,so much once again to Matthew for making my special day special!

As a plus size Bride I highly recommend David's Bridal, they have a huge selection of plus size…read moresample sizes and incredibly kind and caring staff who genuinely want you to have a beautiful and dignified experience. I went to them last month, my plan was just to do an initial look around and see what caught my eye. They happened to have an appointment available and so I was actually able to look at, and then try on dresses. As a plus size bride I was so nervous about wedding dress shopping. I was afraid I would have to settle for something I did not like and then be unhappy on my wedding day. I was also worried they would not have sample sizes that fit me, or that the staff would be unkind. I was so relied when they assigned Josie to help me. She put all those worries to bed and was so incredibly kind and caring and helpful. Josie showed me the different styles, I took note of the ones I liked and then she pulled them for me to look at. I found out quickly what my sale was and she was instrumental in that process. I found a dress I really liked and I plan to go back soon to see her and get it. I highly recommend this store for all brides, but especially plus size brides. They are kind, have amazing inventory and will help you find exactly what you need. I definitely would ask for Josie when you're booking as she really made the experience so special and wonderful. Tell her Yarrow sent you :)