Daniel arrived on time and was considerate of our home, putting booties on as soon as he entered…read more He went right to work and did a thorough and professional job for a good price. He made some recommendations and will follow up on costs as soon as he can. He made a good case for what he recommended. It's hard to find repair people who are as professional and efficient as Daniel was. Thanks very much!

We had a great experience with Daniel and Pro Tech Gym Service. He came to our home to diagnose the…read moreissue, quickly saw the problem, took care of all the logistics (ordering parts, communicating with the manufacturer, etc.) and returned with the new part to quickly make the repair. The whole process took a reasonable time frame, especially since it fell during the holidays. He was a bit hard to hear back from at first, which keeps the review from being a perfect 5/5. But we are very happy with the service and would definitely work with him again should the need arise. Strong recommendation!

We were not sure what type of home gym we wanted. We went into the store twice and both Jelani and…read morethe Eric were knowledgable, helpful, chill, and fair. We bought an Inspire Fitness machine and the service and follow up was excellent. No high pressure sales. Very calm and matter of fact. Highly recommend this store and this crew. We decided to pick it up and put together ourselves since delivery time was out 7-10 days due to January "new year resolution shoppers". Photo of the main box below. Tonight's project. They offered an option for delivery and setup also.

I've had a couple great experiences with Jelani: first, over a year ago when I bought my Precor…read moreelliptical (got it on a good sale and love it) then again today when I needed to find a company to move it since I'm moving. He was super thorough and pleasant both times and really made stressful situations -- exercising, moving -- as painless as possible. Highly recommend.

ZERO stars. "Not good" does not begin to describe how terrible this company is to deal with. Worst…read morecustomer service experience I have ever had. Total incompetence not to mention a complete disregard for safety concerns for terrible product installation. Wouldn't recommend buying from this store to my worst enemy. And to top it all off RIDICULOUSLY overpriced. DO NOT BUY FROM THIS BUSINESS.

I have chronic back pain and long legs. Running puts my back into spasms, and most elliptical…read moremachines stride length is too short for me. The Precor AMT is one of the only machines that didn't cause me problems. I was able to order it online. Unfortunately, I ordered it with the wrong screen. I called the company, and they immediately responded and set up a way to change the order. They kept in touch to verify every step of the process. Customer support was to notch. They contacted me to verify the delivery time and date. They gave me a 1 hour window and actually showed up during that time. What a shock compared to other deliveries I have received. They say the system up exactly as desired. I couldn't ask for a better experience. If you are looking for high-quality fitness equipment, this is the place to shop!

This is my third time visiting this location and i must say that KENNY is the best!! he took time…read morewith my Son my Wife and Myself to show us a great product that fits all of out needs and fits in the space we have to workout at home. Kenny was knowledgeable, kind and made spending 4 grand a pleasure. Last time i was in Boba, Kenny's dog was there and i really enjoyed the little guy, hopefully Boba will be there the next time we stop in. Thanks again Kenny!!

I went in saw what I wanted. The sales person answered my questions. I asked to look at other…read morecomparable models. The model I chose was perfect for me. I can work multiple muscles with varied positions available on the Hoist V4 this machine also came with a leg press machine. A week later they arrived at my house and installed by Hoist V4. I couldn't be happier. This machine works just as well as the heavy duty machines at the gym; it's like 7 machines in one.

Rating: 5/5 Stars If you're heading to Sports Basement…read moreBerkeley to gear up for the season, do yourself a favor and ask for BRANDON C. I came in needing a full "head-to-toe" setup for winter sports, and Brandon provided the kind of elite, professional service that is rare to find. His technical knowledge of snowboards, skis, and bindings is extensive; he doesn't just know the specs, he understands how the gear actually performs on the mountain. What really stood out, however, was his approach. He took the time to listen to my specific needs and concerns, making me feel both seen and heard throughout the process. I walked out (after 2.5 hours that flew by) not only with the right equipment but with the confidence I needed to get back out there. Whether you're a seasoned pro or a beginner, I'd recommend Brandon C. to anyone. He's a true professional who knows his craft inside and out. Thank you again Brandon C and SB and NIN.

My biggest issue here is no longer the exchange itself -- it is the people representing your…read morecompany at the counter. The reality is that rude, dismissive customer service drives people away. Customers can tolerate mistakes. Customers can tolerate policy issues. What people do not tolerate is being treated as though they are an inconvenience when they walk into a store prepared to spend money. I spent nearly 50 minutes looking for replacement shoes after following the instructions given by your staff. I returned to the counter and was met with an attitude that made the entire experience feel unnecessarily unpleasant. That kind of interaction leaves a much bigger impression than any return policy ever could. You should seriously consider the long-term impact of allowing employees to interact with customers in this way. One negative interaction may seem small in the moment, but over time those experiences absolutely cost business. People remember how they were treated. I can say with certainty that experiences like this make customers question where they want to spend their money in the future. If I have to choose between dealing with rude and dismissive interactions versus shopping somewhere that values customer service and basic professionalism, the decision becomes very easy. I think your management team should understand that poor customer interactions do not simply create one unhappy customer -- they create people who share those experiences with family, friends, coworkers, and others making decisions about where to shop.

I am sooooooo happy with my gym flooring from them. Super primo top notch flooring. Its everything…read moreI wanted and some. I drove all the way from Sonoma County for this flooring. This place is packed with tons of fun equipment. One day I'll go back for a Marpo rope trainer system. Collin was super helpful and really took his time with me. Cream of the crop here

Installation team was great. They placed the rack where we wanted it, noticed our floor was slanted…read moreand placed foam under to even it out to ensure we have a safe workout. Do to popular demand, we have to wait a little for the smith machine part because it is on back order but we are excited to start using it!

They cover all the bases: Service, Selection, and Value. Even when COVID hit and it seemed like…read moreeveryone with a spare room or garage was going to make their own. Marvin and Patrick as co-owners have the integrity one only hopes to find in local business. They give great advice and assure proper installation. And totally fair pricing. Here are two shots of what you can fit into a 10' by 20' single-car garage.

My husband and I have been building our dream home gym. We keep coming back here because you can't…read morebeat the ultimate combination of quality of products, price, and wonderful customer service. Marvin and Patrick are both so knowledgeable, and they always help us find exactly what we need within our price range. There's no upselling or pushy sales tactics that I've experienced at other stores. It doesn't matter if you are spending $50 or $5000, they want you to get exactly what you need and be super happy with your purchase. Anytime we are looking to expand our gym, we stop by and always walk away with what we needed. :) You seriously cannot get a better price anywhere else for the quality of these products.

Went here for a month while on travel. The gym was very clean! The staff was super helpful and I…read morehighly recommend to anyone in the area!

First off I wish I would have taken some pictures of the place as it looks nothing like most of the…read morepictures posted. It's a large warehouse, full of equipment. Quite overwhelming actually. Could use some tiding up but with the quantity of equipment they have, it's acceptable. We purchased an Octane lateral XL8000. The price was acceptable to what I found for used-unknown-age like item. Great service overall. Delivered to our home and moved it inside.

The pandemic admittedly hit me a little harder weight-wise than I was hoping, so I've been very…read moreinterested in picking up a few supplies to do body weight workouts at home. I stopped in and the two guys working there were courteous, helpful and understanding of my needs -- they went above and beyond with offering kind advice on where to start on my fitness journey and pointed me in the direction of their instagram if I had any questions in the future. Such a great job and a great experience!

Had the pleasure of dealing with Randy and his business partner recently to pick up some dumbbells…read morefor my home gym I'm building out. Stand-up guys who are super responsive and easy to work with. Arrived at the store and everything was ready to go, new in boxes as promised. Will definitely be back soon to grab my bench once I have the cash saved. Thanks a bunch guys.

Located in Richmond Hilltop Plaza, I just happen to stop by this store while searching for an arts…read moreand crafts place for our Halloween pumpkin carving contest. I was looking for a new Niners cap since most of the ones I have are either worn out or old. As soon as I stepped inside, I didn't see any Niners gears. Nor did I see any Warriors, Giants, A's or Sharks gears. They did have Lakers, Bulls, Dodgers, Heat, Cowboys, Yankees and other out-of-state sports franchises. I asked the salespersons if they carried any Niners caps and got a negative reply and very nonchalantly. I asked if they carried any Warriors or Giants at least, and got the same cold response. So, you don't carry any local sports teams? A sportswear store in the hotbed of Bay Area sports but who carry other franchises that have no Bay Area ties? That's like giving a big middle finger to Bay Area sports. Well here's a number 1 back at cha! A big, fat one star.