It was Thu 1/7/10 9am and one of our Senior Managers calls me with last minute request to get two crystal pieces engraved with company logo, personalized names, date, etc and have it in Miami, FL for a dinner banquet where it will be presented at 6pm on Monday 1/11/10 in Miami, FL. The occasion is "Project Completion Dinner Celebration" at Miami Chophouse, Miami FL. There was much risk for me as I realize the exposure of these pieces will be viewed by the CEO of SYSTIME, CIO of Royal Caribbean Cruise Line, RCCL Corporate Management, VP of SYSTIME, etc. The tremendous pressure of getting these exactly correct and delivered on time was the challenge I faced. BTW, my office is in San Francisco, CA not Florida. I was surprised and hesitant to take on the request, and I couldn't afford any errors, nor did I know Ego Enterprises other than I read it about it on Yelp. I had not even a clue what to have sandblasted onto the pieces. So, I was in a pickle and forced to find a local vendor to help with a rush order. I start searching on Google, then Yelp! And Smartpages.com-- I called a few places in the Bay Area, and finally found this location via Yelp! I based my decision to try Ego Enterprises based on the Yelpers recommendations below (thank you Yelpers!), and Jason's confidence. -At this point, anything helped. I didn't have time to leave my office and walk around downtown trying to find something either. So instead, I start with a call and email where Jason (owner) helps me. I admit I was a hesitant and a little skeptical with whether or not this really could be accomplished to the exact specifications I required. I had several logistic requests making my order a little complex requiring expert detail. I refused to have it shipped via UPS (they're never on time); I requested FedEx only as I know I can count on FedEx "the world on time". I asked for quick turnaround (within one hour) for first draft; Jason sent within 30 minutes. I asked for a second proof (final draft) as I made 3 corrections; Jason completed within 25 minutes. I emailed logo artwork in "full color, .jpeg high resolution format"; he accepted (usually, you have to send vector file in black/white). I worked quickly with full cooperation at my end and project managers. Entire turnaround time 24 hours. On Friday 1/8/10 2:25pm, I called Jason to ask for the tracking #, he told me it has already shipped. At 2:33pm, I receive an email from Jason with my tracking # and e-invoice attached in .pdf format. I made so many small requests that made this transaction ever so complex with intricate details. He did everything EXACTLY correct without errors, following every detail without fail. Every request; every accommodation.
Even half way through, I admit I felt skeptical never having dealt with them before. His assistant, Cici---Well, I never heard of her until she answered the phone. I had called probably 10 times; every time I called I either asked a question, hassled him one more time with another request, one after another. It seemed never ending for me, LOL. No matter how many times I called, he never gave me lip or attitude. Rather, he complied and accommodated me in every respect from every angle, every task. Cici was also very helpful and instrumental in making this my first and successful transaction with Ego Enterprises. And, Jason has other locations too.
The result: Everything went smooth and PERFECT. -There's no such thing as PERFECT, right? THERE IS HERE!!!!
My Invoice details from EGO Enterprises, Inc.
1) one optic crystal "Beveled Globe column with hard shell box"=$225.00
2) one optic crystal "Globe on crystal base w/hard shell box"=$210.00
3) two sandblasting etching at $45 each piece=$90.00
4) Logo artwork, one time fee=$75.00
5) Rush order, one day=$60.00
6) FedEx PRIORITY overnight=$135.00
7) Subtotal=$795.00
8) Tax=$75.50
9) Grand total=$870.53 -This is the exact amount PAID. read more