I have been taking my vehicles to Samson at OK Tire for over 15 years. He is hands down the most trustworthy and quality mechanic I have ever dealt with. He never talks down to me, work is reasonably priced and he always delivers on time. I have sent many people to them over the years and they have all been happy with their service experience. I wish more mechanics were like them, read more

I've brought my car into this shop several times over the last few years. Admittedly, not for anything complex or difficult. But every time, the customer service is polite, responsive and they do exactly what they promise they're going to do. read more

My family and I have been going to Ok Tire for years now. Samson (the Owner) provides top notch service -- He is honest and thorough when dealing with, as well as checking for car issues. I have an older car so I've had a fair share of car issues -- i.e. engine misfiring, etc. Every time I come in, I know I am in good, honest hands because Samson makes sure he diagnoses the problem(s) as efficiently & as well as possible. Highly recommend! read more

Samson is very honest and the prices are reasonable. I am very happy with all the work. Him and his staff are super busy. This speaks for him as well. read more

I recently found this store mentioned in raving terms on the Community of Richmond's facebook page...I thought to myself "my husband use to go there" so I looked them up online and booked an appt. Samson emails and asks a few questions and we converse back and forth. He solved my problem by email...re: snow tires and all season. I got in the next day...his wife drove me home so I didn't have to sit around. He gave me a discount for keeping me waiting...what!!!! unheard of!!! He explained everything and was obviously very honest. I go back in a week to tighten the torque, then tire rotations every ? km, free repair of a fixable flat tire...all for free!!!! By the way, I was mistaken, my husband never went there but I'm sure glad I did. Thanks Samson!!! read more

The owner is honest and very helpful. I would highly recommend this place!! Great service with a smile.

I came here cause of a friend who recomended this location. He's been coming here for quite awhile when it came to snow tires and sports tires and such. I came here in need of a set of tires for ice racing and indeed, I found a set of great snow tires that you could get studs put in. It was quite easy to get done. I dropped off the car, they put on the tires. simple as that. The staff seemed nice. It's a small place, typical looking garage and not like one of those Corporate type stores. So the service you get here is, well, old school. You get what you get and that's a good thing. The last time I went to get some tires at one of those shiny corporate tire shops, I had the guy trying to tell me what tires I should use for my car and he wasn't listening to me, the customer! I had enough of that nonsense and found a good bunch of guys here at OK tire. read more

I had a flat tire and needed a repair asap. Called the shop and Samson was very friendly and accommodating to fit me in to a busy Saturday schedule. Car was done while I waited. Came back a week later for my re-torque. Again, quick, friendly service. read more

I drive from Vancouver to this Ok Tire because of Samson and his team. I was recommended this specific location after my car battery died 2x in 1 week. Samson took me in as an emergency and had my car ready the next day. He is honest with the pricing and never tries to pressure you into a sale. All of his recommendations are based on what you need and he provides all the information and pricing upfront. The price remains the same as his quote and there are no additional hidden fees. I highly recommend this location for all your car needs! read more

Samson has always been honest and professional. He stands behind his work. His oil changes are reasonably priced and he has never tried to up-sell us. He warns us inadvance of upcoming issues and keeps an eye on them each time one of our cars is in there. If I had one complaint it would be that we didn't know his shop did more than just tires. Now that we know, Samson's--yes I know it's technically called OK TIres but everyone who goes there calls it Samson's--is our new go-to car repair shop. read more

Wanted to buy 1 tire from them but they said they don't sell just one. Kinda just sounded like he wanted to get me off the phone as quick as possible. read more

Went online just before midnight and requested an appointment for the next day as it was a last minute thing. Received confirmation from Samson three and a half hours later. Took our work truck to have the driver's side tire looked at as it had been leaking air (brought it to Canadian Tire a few weeks back and was told they couldn't find any problem), within 30 minutes Samson found the leak (cause of an embedded nail) and fixed it. Charge for the fix was just right and he even asked me to bring the truck back after a week so he could re-torque it at no extra cost. Thank you again, Samson! read more

Excellent, honest, fair and completely accommodating when in an emergency. The owner was obviously so busy and took the time to fit me in in an emergency, even though I was from out of town. This meant he understood that I would not likely be a repeat customer, and he still went out of his way to really help me when I was in need. Thank you so much. read more

Excellent service! I brought my 2001 Toyota RAV4 in and left it overnight for servicing. Samson, the manager, was very informative and explained all the options for my car including getting new front brakes, oil change, replaced a taillight, tune up. Now I'm a happy customer, my car drives much better and the price was right. It's good to know that there are honest auto shops out there. I highly recommend OK Tire Richmond and will bring my car back next year. read more

I have 2 complaints and this Yelp review is 6 years late b/c I JUST found out about the 2nd issue. First issue: I bought new tires in 2012. Within the same year, one of them had a side wall puncture. Samson would not warrantee it even though I thought there was a 5 year guarantee due to the type of puncture. Since the tires he sold me were unfortunately discontinued, I was forced to buy 2 tires vs 1 (the other one was still nearly brand new, and is still sitting in my parents' garage). He said he could sell me 2 used ones to save money, but then when I got there, he realized they weren't really the right type, but he said they would be ok for a while. I bought them b/c I needed a vehicle to get to work ASAP, but was not feeling great at this point since I had just bought new tires from him. A year and a half later, I ended up replacing all the tires for a very reasonable price at Discount Tires in the US and paid an extra $50 to have them guaranteed for life, no matter what the cause. Fast forward to today. I no longer go to Ok Tire but a mechanic asked me today when I last had the timing belt and water pump done. I remember paying Samson $$ for this job and found out it was in 2013. But "wait a second" said my current mechanic, why would he have done that if I just had the engine replaced in 2009, since they always do the timing belt and water pump too? I called the place that did the work in 2009 to verify, and yes, they did replace it then. Samson claims he doesn't remember me saying this. But then the current mechanic said that he should have been able to tell by looking at it. I am not a mechanic, I don't know anything about timing belts, but both these situations sucked for me. It does matter to me that it was done 3 years too early due to the timing of when I plan to dispose of the vehicle, and basically, it's costing me an extra timing belt replacement, never mind the painful tire story! read more

I have used this auto service store over many years and so has my Son. I have found them to be Honest and thorough. All of the personnel that I have interacted with have been patient, Knowledgeable and helpful. I give this particular store a five thumbs up. Highly recommended. They are tops. prices reasonable. I recommend them to anyone who asks me for a good Auto Mechanic service. read more

My tire went flat and i had to call the tow company. While they were changing the wheel, they mentioned that it was beyond fixable and i would have to get a new tire. That was very bad news as I drove a 4-wheel drive which meant that potentially all the tires had to be bought. I called Kal Tire and immediately they said it would cost $900. I called OK twice and at first I wasn't sure they had time for me. When I visited them, Samson (owner and manager) not only inspected my tire immediately but he inflated it and let it sit overnight at his store. The next day, the tire was in perfect condition and didn't need to be replaced. I drove back on my spare and Samson swapped tired for me ASAP within 10 minutes. I recommended to family and they too got excellent service. Quality: Knowledgeable and HONEST. *great service* Highly Recommended: Thanks Samson read more

Do not get alignment done with these guys if you want it done right. I wish I can give negative stars!!! Absolute waste of my money. I went in with my car to do an alignment because my steering wheel was off centered and the car was pulling to the right. They spent an hour on it and gave me back my vehicle with my steering wheel still off centered and still slightly pulling to the right. I went back and told them about this and went out with the Owner Samson for a test drive. He kept blaming it on the road crown and the fact that my camber is not adjustable (which I later found out it is). He let go of the steering wheel for 1 second and tells me that it goes straight... IT WAS NOT GOING STRAIGHT!!! I told him I took it to a road that I know is flat and drove it both ways in the middle of the road. He acted really annoyed with me and reluctantly said they will shift my toe adjustment to get my steering wheel straight. So they did that without putting it back on the alignment machine... The car came back with the steering wheel off the other way... I told them this is not right and Samson, the owner, proceed to act really annoyed with me again. He started blaming me for what is happening. "I told you to leave it". Really? I paid for an alignment, got half an alignment. My steering wheel is off, my camber is not adjusted which is causing my pull and the owner had the guts to say those things to me? I wasted $100 with them. So after much frustrated talking with the owner, he agreed to try to adjust it again and told me this is the last try. "After this we are not doing anything". Guess what? They did not put it back on to the machine again, adjusted the front toe settings and gave me back my car with my steering wheel off the other way, again! The owner is still telling me it is the road crown... It is not the road crown... I drove the car in a straight flat residential street right in the middle of the road on top of the crown both ways. The steering wheel is off to the left both ways and the car pulled to the right both ways... So the next week I took my Subaru to HBL Autosports. Within 30 min they got my alignment perfect. My steering wheel is straight, my camber and toe setting are perfectly matched left and right. My car drive straight as an arrow. It feel like when it was new. Oktire told me I did not have camber adjustment... well, I do. They told me my steering wheel is off because of the road crown... well, it is not. On top of that when HBL put my car on to the alignment machine, my toe adjustment was out of whack... All in all, I wasted $100 and multiple days at oktire. The owner gave me horrible attitude and refuse to own up to their own mistakes/short comings. I wish I can get my money back. Do not get alignment done with them. They will only waste your time and money. read more

My car broke down at the grocery store and I had it towed to OK Tire, a recommendation through my tow truck driver. Samson, the owner of the shop was more than accommodating. He told me the problem within a few hours and had the part delivered and installed by the next day. My bf went to pick me up with my car after the repairs were complete and again went to the grocery store. Car wouldn't turn over. Again, had to get it towed but OK Tire was not open. When I got home I called Samson on his cell and told him what had happen. He told me he would look at it first thing in the morning. Next morning he called me before they even opened and told me it was my starter that was the problem. I told him my situation wasn't that great and out of the kindness of his heart, he ordered he part, installed it and did not charge me labor. Yes it was a pain having to get my car towed twice but he made the situation a bit better. He even threw in a free tow for me if it should happen again within the next 6 months. Highly recommend this place. Thanks Samson! read more