I visited Robbie's Feed & Supply intending to purchase chicks, and what should have been a simple…read morevisit turned into one of the most unnecessarily hostile and poorly managed customer experiences I've had. When we arrived, we went to the register to ask where the chicks were. We were the only customers in the store at the time, while all three employees were on phone calls. A gentleman walked in after us and stood to the side. When one employee got off the phone and asked "who's next," we stepped forward--only to be told we were not next and that there was a "line." There was no visible line, no clear signage, and we had been standing directly in front of the register the entire time. This is not a large store--it's a small space where basic awareness should make the order obvious. The man who arrived after us then attempted to move ahead, and I had to clarify that we had been waiting. Instead of handling it professionally, the employee responded dismissively. When I finally asked where the chicks were, I was told "outside," with no effort to assist further. Outside, no one initially helped us. Eventually, a young employee approached and was polite, helpful, and allowed us to select a chick ourselves. As first-time customers in this type of setting, we relied on the guidance we were given. Then an older employee, identified as "Tete," approached in an aggressive and confrontational manner, raising her voice at both the employee and myself. She escalated the situation unnecessarily and even placed her hands on my shoulder, which is completely inappropriate. She also began speaking to me in broken Spanish despite me speaking English the entire time, which felt like an unfounded assumption. If there are rules about not touching the chicks, that needs to be clearly communicated and consistently enforced--not handled through public confrontation. What made this worse is that the employee assisting me--and even a supervisor--appeared confused by her reaction, stating that this was how they normally handle things. That inconsistency reflects a clear lack of training and management oversight. I also couldn't ignore the condition of many of the chicks, with a noticeable number appearing to have pasty vent issues, which raises concerns about their care. I ultimately chose not to make a purchase. I will not spend money in a place where customers are treated this way. This was not a product issue--it was a failure in professionalism, training, and management. If you're considering a feed store, I would strongly recommend looking in Broward instead. The difference in atmosphere and customer service is worth the drive.

We found everything they we were looking for. We found all of the essential items for feeding as…read morewell as three basic essentials. The service was excellent. We will certainly return.

So here I am shopping in support of our small local business and farmers market, and couldn't help…read morebut over hearing a group of young women last week while visiting Roberts Petshop making negative and derogatory remarks after asking an employee for a free Bird. Talking about how bad the birds look and because they are caged. These young women must have never had a pet growing up. I can't imagine them being raised with respect. Talking about how Pet Super Market has given them free animals. Being a big business with high paying rents I doubt it very much they give anything away for free. They don't get it that the animals are not made and shipped from China. The pets come from local Breeders to all local stores in the area. So that being said says how dumb and stupid they sound when writing negative remarks about local business. Any business is monitored and licensed by federal and county agencies. If there is any wrong doing im sure they wouldn't be operating for more than 30 years. Get your priorities straight before bashing any business. I personally know and shop always at Roberts Pet Shop and can honestly say they are family owned and have the best care and prices. If you look around there are cameras recording with audio and extra cameras not in eye's view listening to your nonsense. Let's keep supporting our local small business.

Worst place you could ever go to in your life every animal they sell dies in a day. This business…read moredeserves to close down for good. All the workers are rude and don't even know what they are talking about.

this place and Billy have been a godsend to me. I've been dealing with a few of my furkids having…read morehealth issues plus being picky eaters. Billy's extensive knowledge on nutrition has been so helpful, as well as him being so sympathetic and understanding whenever they didnt like the food I bought. There's never an issue with me bringing it back and using it as credit for something else. His prices are also very reasonable.. lower than I can find online! I wish this store and Billy continued success!

Friendly staff and, surprisingly, a nice selection of pet items made in the USA! Will definitely…read morebecome a go-to.

Still great small town service! I have missed coming here since my dog passed. A friend just got a…read morepuppy & I wanted to get a few gifts. This was the perfect place! The owner was happy to assist me in picking out a few 'age appropriate' chew toys for the puppy. One was even on sale! As these are gifts, he even removed the price tags for me. If you live in the Upper Keys, Keys Kritters makes it super easy to get everything for your pet!

I got my Guinea pig Stardust here and they were so supportive and helpful with the things she…read moreneeded (way better than petco) adopt your PETS HERE!

I drive from Kendall to get my dog groomed here with Lina. Great groomer, takes great care of her…read moreanimals, and speedy service. Small location on the north side of US1. Been coming to her for 20 years.

The best grooming of my 12 yo Yorkie. We recently moved back to Key Largo. I brought my Yorkie for…read morea grooming and it was the best cut she has ever had. Now this is a 12 yo Yorkie so she has had many groomings. Will definitely be back

I stopped by yesterday to look at pet carriers. Mt cat outgrew the one I had, so I needed a larger…read moreone. The store was quiet and the associates who were there (Emily and a young man whose name I didn't get) were very polite and helpful. I found exactly what I needed and I was out in under 5 minutes. Oh, and the prices were MUCH lower than the prices at Petco.

great customer service, the workers helped greatly, they had everything we needed, they even helped…read moregive a discount to us

The place is beautiful it's cichlid heaven!! They have all different types to pick from,never had a…read morefish from their farm with a disease. They are kept very well the owners are so kind and explain which ones to mix in your tank to make sure you get that wow effect you're looking for. Literally thousands of cichlids to choose from! Went about a month ago.

We've had a pond for over 17 years and have and have never been to a place that can even compare…read moreto Paul and Judys. There true love , knowledge and care fir their koi,cichlids and any other animal they take in shows. It's a treat to even go and select their fish. Pleasant , clean and happy environment. Thank you so much for your years of care and help even when I've had problems in my pond. Fish a get sick and can be treated. Once you've had a pond you can truly understand the commitment that Angels Hatchery gives.

I had written a review back in 2019 that was not favorable for the Aviary when they were in Cauley…read moreSquare. After visiting their new location (which is really the pre-Cauley Square location), I am happy to say I have a completely different impression of the store. I went there to buy some supplies for my bird and took the opportunity to look around. They have numerous cages outdoors in their gardens with various types of birds which were not for sale. In the nursery they had a great variety of birds ranging from budgies to parrots. Their cage room had a large variety of cages and stands. They also have a big variety of toys, foods, and supplies for birds of all sizes. The location was clean and employees were extremely helpful. I will definitely be back.

amazing bird store. Very knowledgeable staff brought my parakeet in to get the beak trimmed and the…read morenails clipped. Very reasonable prices was about $10. People there are super friendly and love birds you can tell. it may be a bit of a ride because it's in South Miami but it's absolutely worth it

The bag Café is a small boutique for dogs. They have all kinds of neat accessories. They also have…read more that you can share with your doggies. They also have training sessions and fun that you can do with your pups.

Had a great time with my pup. brunch was amazing and the inside park was so much fun. Will…read moredefinitely come back and recommend to my friends. extremely friends staff that go out of their way to ensure you and your fur baby are having a good time.

Staff is wonderful. Really great organized store. And very pet friendly. Prices are very as far as…read morebargains. Holiday sales are pretty nice though. And they do have a rewards system as well.

I always get a bad experience here from the managers It's…read moresad bc they have what i need and I don't feel comfortable coming here anymore and the fishes and hamsters are always dead ): And the cats never looked cared for sadly