Wonderful experience!…read more They were super helpful over the phone when I was asking questions about the adoption process. When we came into the shop the employees were cleaning the beautiful glass-front enclosures. The puppies were very happy , I know they are well taken care of because the Beagle puppy that I came to see kept playfully running into the back area to play with the employees who were cleaning. My puppy is very friendly and happy. They provided everything I needed in a folder so I can keep records of her shots and her pedigree. So happy we found our fur baby here!

Stay away from this store. Bought my dog with kennel cough & nearly died. I repeatly asked the…read moreowner for any current heath risk. Replied no & did not write this on contract, which is mandator. Reported to Animal control & since this is a fatal condition, hope the other pets will be taken care of. It is highly contagious & deadly

I absolutely love this pet store! The staff is always so knowledgeable, kind, and genuinely…read morehelpful. They even assist me with carrying items to my car every time. Jerry, the manager, is fantastic. He has a great sense of humor and truly goes above and beyond to help you find whatever you need. Lourdes is just as amazing! Super attentive and friendly! Always in a good mood. I always enjoy shopping here. It's honestly rare to find this level of customer service in Miami. If you know, you know!

First time at this location (I usually go to the one in the grove and I've NEVER had this happen)…read more I bought wellness wet cat food at this location yesterday. I opened up one of the packs today and there is black mold on it. Good thing I saw it before feeding it to my cats. Unacceptable.

What a Terrible petsmart. The groomers wouldn't cut the nails or brush my service dog because she's…read morebig and black (cane corso). I've been to PetSmart many times and now the groomers all of a sudden don't know how to cut nails or brush teeth. Dei hires groomers. You shouldn't hire groomers who pick and choose who they want to work on. Super disrespectful

They were closing and Diana kept helping me with so much patient kindness…read more Thanks so very much, love.

ALICIA nos atendio de maravilla, fue totalmente generosa y explicita en nuiestro caso. Su…read moreamabilidad con nosotras, que somos dos señoras de mas de 70 años fue excelente, dandonos las explicaciones que aplicaban a nuestro problema. Quedamos extremadamente satisfechas, conseguimos lo que buscabamos y seguiremos siendo clientes de esta misma tienda en la 68 Av y la 40 St del SW. Hacen falta muchas ALICIAS en las tiendas, para tumbar el monopolio de Amazon y Chewy. GRACIAS ALICIA !!! Y PETSUPERMARKET por pensar en los clientes !!!

Very well run store...Alicia the manager is very helpful to all her clients, gets to know our…read more"four-footed family members" and makes shopping pleasant. She understands dietary needs and knows her products. Inventory stocked and staff trained. Probably a model for other stores.

We are absolutely devastated by what happened and feel obligated to share our experience so other…read morefamilies can make an informed decision before purchasing a bird here. We previously purchased a Green Wing Macaw from this shop, so when they had a Blue and Gold Macaw available, we trusted them enough to buy another. We had been visiting this baby since hatch day. They kept her for approximately six months, beginning in February, and during that time we visited her well over 15 times. As the months went by, we became increasingly concerned about how long they were keeping her. It seemed unusually long, and during several visits she appeared frail. We trusted their experience and believed they would never send a sick bird home. About two weeks ago they finally called and said she was ready. We picked her up and brought her into a home that was fully prepared for her. She had her own room-sized cage, constant supervision, and all the love in the world. We are experienced macaw owners and watched her very closely every single day. Exactly one week later, on Tuesday morning, we found her lying on the floor of her cage, unresponsive. My husband sped to the nearest emergency veterinarian while I performed CPR on her the entire drive, praying there was still a chance to save her. There wasn't. The emergency avian veterinarian told us she had a pre-existing illness that had been progressing for quite some time. They explained that even if we had gotten her there immediately, her chance of survival was only about 0 to 2 percent because the disease had advanced too far. Hearing those words completely shattered us. The hardest part is knowing we only had this beautiful bird for seven days after the shop had cared for her for roughly six months. We cannot say what they knew, but based on what the emergency veterinarian told us, we are left with serious questions about how a bird suffering from such a significant illness was released as healthy. Since her passing, we have reached out to the shop looking for answers. Our texts have gone unanswered, and we have been completely avoided. That lack of communication has made an already heartbreaking situation even worse. We waited six months for this bird. We visited her constantly. We prepared everything for her arrival. Instead of decades together, we got seven days before having to perform CPR on a macaw we already considered part of our family. If you decide to purchase a bird from this shop, please protect yourself and the bird. Request complete veterinary records, ask about disease testing, and have the bird examined by an independent avian veterinarian immediately before or after bringing it home. Do not rely solely on verbal reassurance. We would never wish this experience on anyone. Losing a companion animal is heartbreaking enough. Losing one after only a week because of what an emergency veterinarian described as a long-standing illness is something we will never forget.

I recently had a cockatiel land on me while out walking. I've owned birds in the past and knew…read moreenough to tell that this bird belonged to someone. I wanted the owners to have a chance at getting their bird back so I posted on many sites that it was found. While I could not keep the bird or feed it, the Exotic Bird House offered to keep the bird until the owner picked it up. They were lifesavers!!!

We got our fabulous dog from Puppies Direct and could not be happier. The staff was amazing, the…read moreplace is clean , and you are able to play with any of the dogs in a closed area as that is when we fell in love with our dog. She is amazing and now waiting for another Pomsky when they get one in

Finally found the puppy I have been dreaming of !! Amazing customer service. The pups are all very…read morehappy and very clean! I recommend this Puppies direct to anyone who wants a healthy dog along with great and easy way to purchase a pup.

Absolutely amazing puppy play place! When we went they did…read morenot have a lot of puppies. However, the owner was very helpful on letting us know when new puppies come in and was very fun to talk to, she told us puppies come in on Tuesday, and are put out on Thursday so they are checked at the vet before coming to the playroom. The puppies are very sweet and their individual homes were very nice, they have their own beds, water, and food. The puppies are very great at socializing as well, so soft and cute! I can't wait to go back!

If you look for their times in Apple Maps it shows that they are open everyday until 7pm. We went…read moreon Sunday and arrived there at 5:15 and when you get to the front they tell you that they'll close in 15 minutes which is crazy considering we came almost 2 hours before closing time. Later on I found out that they posted in their Instagram story at around 4:20 that they'll close at 5:30 earlier. This means that you have to be checking their stories to see if there will be any changes. Best thing to do is to call them or message them on Instagram to find out if they'll close early that day. Not good for business.

Amazing service and location. Super clean and the birds were kept in good conditions. The lady was…read morevery knowledgeable and friendly. She allowed us to interact with the birds and answered any questions we had. I bought two love birds three weeks ago and they've grown so fast and beautifully. Definitely recommend this store. I had a great experience. Good and fair prices.

Un lugar excelente para quienes amamos a las aves. La tienda tiene una gran variedad de…read moresuplementos, alimentos especializados y accesorios de calidad, todo pensado para el bienestar de las mascotas aladas. Lo que más destaco es la asesoría: el personal realmente sabe del tema y se toma el tiempo de explicar qué necesita cada ave según su especie y condición. Se nota que aquí no se trata solo de vender, sino de cuidar la salud y felicidad de los animales. Muy recomendable para cualquier dueño responsable que busque lo mejor para sus aves

La botánica es simplemente espectacular. Desde que entras, se siente una energía hermosa y muy…read moreespecial. Tienen una variedad increíble de productos, todo bien organizado y de excelente calidad. El personal es súper amable, atento y siempre dispuesto a orientarte con respeto y conocimiento. Sin duda, un lugar al que siempre quiero regresar. ¡Totalmente recomendada!

Always have what you need and staff if always pleasant... but they have gotten pricey.. other than…read morethat, highly recommend..

this place and Billy have been a godsend to me. I've been dealing with a few of my furkids having…read morehealth issues plus being picky eaters. Billy's extensive knowledge on nutrition has been so helpful, as well as him being so sympathetic and understanding whenever they didnt like the food I bought. There's never an issue with me bringing it back and using it as credit for something else. His prices are also very reasonable.. lower than I can find online! I wish this store and Billy continued success!

Friendly staff and, surprisingly, a nice selection of pet items made in the USA! Will definitely…read morebecome a go-to.