This is NOT just a bad customer experience, this is a serious pet safety concern!!…read more I purchased a bag of Natural Balance dog food from this Pet Supermarket location and that same day BOTH of my dogs got very sick with vomiting and diarrhea. This was the only new thing they consumed. I contacted Natural Balance and they said the batch was "approved" but that does NOT rule out improper storage or handling at the store level. I went to the store with photos of the bag, the batch number, barcode, and my receipt. The manager, Ángel, was completely unacceptable. He refused to even look at the evidence, showed zero concern that two dogs got sick the same day, and spoke to me in a rude and hostile way as if I was trying to scam a refund. He processed the refund with a visible attitude and anger. I have this entire interaction documented! The most concerning part is that no one showed any interest in investigating a potentially unsafe product that could affect other pets. This is not about the money, this is about the health and safety of animals. Pet Supermarket and Natural Balance should take this seriously. Two dogs got sick the same day from the same product with the same symptoms. I expect both companies to look into this and contact me because if this is how safety concerns are handled, there is a serious problem!

The lady working today in the morning was extremely rude and unpleasant…read more Asked for help and she sighed and just had a very negative demeanor as if she didn't want to be working there and my honest recommendation if that's the way she treats customers then she shouldn't be working there any longer

I absolutely love this pet store! The staff is always so knowledgeable, kind, and genuinely…read morehelpful. They even assist me with carrying items to my car every time. Jerry, the manager, is fantastic. He has a great sense of humor and truly goes above and beyond to help you find whatever you need. Lourdes is just as amazing! Super attentive and friendly! Always in a good mood. I always enjoy shopping here. It's honestly rare to find this level of customer service in Miami. If you know, you know!

First time at this location (I usually go to the one in the grove and I've NEVER had this happen)…read more I bought wellness wet cat food at this location yesterday. I opened up one of the packs today and there is black mold on it. Good thing I saw it before feeding it to my cats. Unacceptable.

I've been coming to this PetSmart since it first opened back in 2002, so it's safe to say I've been…read morea loyal customer for over two decades! This location has always been my go to for all things pet related from food and supplies to grooming and adoption. They've also partnered for years with The Cat Network, which I think is amazing. In fact, I actually adopted one of my cat, Coco that's been with us for almost fifteen years right here so many years ago. Even though I've never written a review for this place before, I had to come back on Yelp and Google and write about the great experience I had this past Friday. I called ahead with a question, and James (aka "Jamestown," as his coworkers call him) picked up the phone. He was super friendly, informative, and clearly knew his stuff. When I got to the store, he helped us find exactly what we needed and recommended the best products for our pets and great service from start to finish. At checkout, Valentina helped us complete our purchase and even signed us up for the PetSmart Treats Rewards Program. Both she and James went above and beyond to make the visit easy and pleasant. Honestly, this store has always delivered great customer service, but it's clear their entire team is well-trained, knowledgeable, and truly cares about customers and their pets. That's why, after all these years, I keep coming back. Thanks again to James, Valentina, and the whole PetSmart Kendall crew for always making my visits a pleasure!

Michael was by far the most helpful associate and definitely deserves a shoutout for his helpful…read moresuggestions and incredible knowledge of the petsmart app and discounts available for my shopping experience. He was so well articulated it almost sounded like he created the app. Michael is why I'll go out of my way to come to this location and he deserves praise for being so enthusiastic and helpful.

Very welcoming and friendly, took very good care of my dachshund, Macy . The shop is so cute as…read morewell !! I highly recommend to take your furry friends here

Long overdue review. I absolutely love Our Pets groomer. I can't believe they have been able to…read moredeal with my very very nervous and sometimes aggressive girl. She always looks amazing when I pick her up. . Their attention to detail and patience is amazing. The owner even has send pics of my dog being groomed to show me how good she was behaving.

They bathed and cut two of my four Yorkie, Morkie's within 2 1/2 hours last year on my first…read morevisit. My second visit, I brought four for baths also pretty and quick. The third time I brought two for baths. This last time I brought two, one bath and one for a hair cut at noon unannounced. They were ready before three. ABBA charge's reasonably for baths and cuts. Hair cuts came out great by the way exactly how I wanted it. They cut their hair very well and they come out smelling so pretty They are also not apprehensive when I bring them back. That's a good sign! Would strongly recommend this location. Thank you and your staff for your friendly demeanors towards clients and our fur babies.

Ivan and his staff are amazing. They are very caring with Schnauzer. They trim his nails, clean his…read moreears. They leave him nicely groomed and smelling fresh.

Came by on July 31st 2026 at 8pm, and the dogs were either sick, malnourished, or eating their…read morefeces. I'll tell you straight up: don't buy these dogs.

I find it very disappointing that you would tell customers one thing at the time of purchase in…read moreorder to sell the puppy, but then the information turns out not to be true. I was told that the vaccines and tests would be covered so that I could have peace of mind and properly check my puppy's health after bringing him home. However, now I am being told that this is not covered, which is very frustrating and feels misleading.

Es un excelente sitio para comprar aves. Limpio, bellas aves. La atencion es excelente y amable. En…read morela tienda tienen todo lo necesario para nuestras aves. Lo recomiendo al 100 %

Amazing service and location. Super clean and the birds were kept in good conditions. The lady was…read morevery knowledgeable and friendly. She allowed us to interact with the birds and answered any questions we had. I bought two love birds three weeks ago and they've grown so fast and beautifully. Definitely recommend this store. I had a great experience. Good and fair prices.

I bought fish here about 3-4 years ago. At that time, they had many kinds of goldfish, both small…read moreand large, and many other fish as well. Yesterday I visited again because I really like goldfish, but there were not as many as before. I'm not sure if they were sold out or if they just did not have many in stock. I was a little disappointed because I drove a long distance to come here. The service was very good. One young female staff member took great care of us and spoke very kindly. Even though the weather was very hot, she still helped us for quite a long time with a good attitude. The prices have increased compared to before. A few years ago, I bought fish for around $15-20, but now similar fish cost around $40-45. However, compared to general pet stores, the prices are still much cheaper. One more nice thing is that they also have many kinds of aquatic plants available.

Never been anywhere quite like this, it was such a cool experience getting to feed the massive cat…read morefish and getting some lovely guppies and plants that I can't find locally. Definitely recommend!

Friendly owners. They are very helpful in finding what i'm looking for and always have items in…read morestock!

From the owner: Spiritual/religious shop read more

had a very disappointing experience with the Petco Veterinary Clinic in Kendall. I purchased three…read morewellness packages for my dogs. After two of my dogs were adopted, I called on August 8 to request a refund for the two unused packages because a staff member had previously told me that I would be able to receive a refund. I never received a call back, email, or any follow-up regarding my request. When I called again to follow up, I was told that I was not eligible for a refund and that everything was stated on the website. There was no apology, no courtesy, and no attempt to help or explain why I had originally been given different information. The customer service was completely unacceptable. I feel like I was misled and that they only care about taking your money. Based on my experience, I would not recommend this location to other pet owners.

Petco grooming is top notch!!! My mom has been taking coco here for over a year. Yes it's expensive…read morebut when you have a mini doodle then you need to pay for grooming every month. He's definitely worth it. We have Stephanie L as our groomer. She is so sweet with Coco. He absolutely loves her!! She is amazing. She gives him the best haircuts and is always on time with him. Thank you Stephanie L for being such a great groomer!!!