Once star is too much for the irresponsible company, We bought a sick dog, the signed contract says they will pay for diagnostic and treatment of the dog.
On April 12 th , My person Johanny Parra and my husband Jose Suarez went to Petland Kendall address 8236 Mills Dr, Miami, FL 33183 and was attended by Stephanie. At 12pm We overpaid for a very sick dog and are left with thousands of dollars in vet bills, specifically a Golden Doodle of 9 weeks at the time of purchase we took a financial payment for $ 5,060 and we signed a CONTRACT, which says that we need to bring the puppy for a wellness check up with the veterinary specifically to Pou Veterinary Group within 4 days to confirm the puppy was healthy, we named her Belle, the same day we realize that the dog was gagging and coughing but we were reassured endlessly that she had received multiple vet visits and a clean bill of health. We went through with the purchase after speaking to multiple store associates about her health and the legitimacy of vet claims, The next day April 13th we called the veterinary to make an appointment which they have for Wednesday April 15th, for the days following of the appointment the dog keep gagging but now she was coughing too she was lethargic no eating, once we get to the veterinary we explain our concerns to him, and he said it could be either giardia or tracheitis, which could be because of the contact to other dogs at the store, our dog was diagnostic with respiratory tract infection (even possible pneumonia) and giardia have been on antibiotic for almost a month we had to make Rx, blood work twice, 4 giardia test so far since she is still sick, have been taking amoxicillin, metronidazole, dewormer we have all paper work all the invoices, we have diagnostic and doctors notes about, we HAVE A SIGNED CONTRACT THAT ESTIPULATE that Petland will pay for all diagnostics and treatment if the dog was sick at the moment of purchase we have all the confirmation from 2 difference veterinaries that she came in sick, a MONTH treating her with doctors, and we have not answer from petland about this matter, NONE. THIS IS THE WORST EXPERIENCE THAT WE HAD HAVE WITH A COMPANY. The puppy seemed sick AT THE TIME OF PURCHASE, Calls and emails to Petland, both at this location and corporate, have gone largely unanswered. We were directed to their 3rd party provider, solutions.pet, to file a complaint. However, this claim was met with sarcasm and disbelief over the amount of money and time spent for JUST A PARASITE. They hang up on us multiple times, all mails unanswered, I have filed additional complaints, with invoices attached, almost daily,I have been trying to contact the for almost a month This store took advantage of us, lied to us and misled us about the care she had received. We have paid an extravagant amount of money in the last two weeks almost 1100$ and counting on continuing vet bills.We are looking at thousands more in the next couple weeks for her care.All invoices were paid on the date that services were rendered using our personal Visa card.Up to this date May 18 she is better but not the same she is stopped taking the second antibiotic, but she is still taking dewormer and metronidazole, we are really concern for our dog multiple doctor has said now that she came in sick already. I have all the documentation that support my history, she have been taking metronidazole for a month now everyday for 12 hrs. she still have a giardia positive. We have to keep treating her and need more giardia tests until they are negative plus medications.and of course she can not have her vaccination since she is sick. that have affected our dog life.Our Jobs have been suffering from this we have to take some time off to take care of our new puppy to give her the proper care that she deserved.Petland have breach a contract with their own stipulation, we request an immediate answer on their part after a month or insanely reach for it, we have bills we can not afford because their sold us a very sick puppy read more