ZERO STARS -- PLEASE DON'T BRING YOUR DOG HERE.
I had the worst experience ever with this grooming salon, especially concerning my 6-year-old Goldendoodle. The day after her bath, she began limping and crying from her back paw. I checked her and found a cut on her skin, and within hours her paw became swollen and infected.
I rushed her to the vet, and to date I've spent over $1,000 on treatment. Her nails were trimmed extremely short and dangerously narrow--so much so that the vet immediately asked, "Who did this??" He said whoever groomed her clearly did not know what they were doing. She ended up with a severe fungal infection, most likely from unsterilized tools used to trim or file her nails.
Her paw became terribly swollen. She had to get an injection, antibiotics, antifungal shampoo, creams--you name it. She has been in pain for days, barely active, and it's taken a full week just to see slight improvement. Watching her suffer has been heartbreaking.
What made the situation even worse is the lack of responsibility. I called the salon to explain everything, and was told the owner "wasn't available" but would call me back. That call never came. Not then, and not even after the severity of what I reported. For a business owner, that is unacceptable.
And it's not just this visit. I brought both of my dogs--my Goldendoodle and my Labradoodle--and neither had their ears cleaned, their teeth brushed, or their anal glands done, even though these services were included. A month ago at a previous grooming appointment, my dogs' ears were also not cleaned and one of them didn't even have her nails buffed, which I mentioned to them at the time.
To top off the chaos, when I arrived to pick up my dog, they almost handed me someone else's dog first. That alone tells you how disorganized they are.
The staff told me they take in "around 50 dogs a day" (which is shocking) and tried to excuse the situation by saying the dog before mine "could have been sick." Completely unprofessional responses from start to finish. And once again--the owner NEVER called me back.
For the price they charge, you expect safety, cleanliness, and trained professionals. Instead, my dog suffered a painful infection that could have been prevented with basic hygiene and proper grooming skills.
If the owner truly cared, they would refund the bath and take responsibility for the vet bills caused by their negligence. Pet owners deserve better--and so do our pets.
I will be sharing this experience on every platform I can because situations like this must stop. Our pets can't speak, but their pain speaks for them. BE CAREFUL read more