was a loyal customer for 4 years, and sadly this is how it ended. The groomer herself is excellent -- my dog always came out looking great -- but the business side left much to be desired. I was quoted $95 for my dog's grooming appointment. When I arrived to pick him up, I was charged $120 with no prior warning. The explanation? His size, knots in his fur, and a keratin treatment I never requested or approved -- none of which were communicated to me beforehand so I could decide. The person in charge also justified the price by saying other places charge $170, so $120 was a deal. That may be true, but it doesn't make it okay to add charges without telling the customer first. When I calmly said this might be my last visit, the person in charge responded rudely, saying they were moving soon so it didn't matter. After 4 years of loyalty, that response said everything. No pricing transparency, unauthorized add-ons, and zero respect for long-term customers. I would not recommend this place. read more

We had good experience, i have large golden doodles (70lbs) with poodle like hair and it's extremely difficult to find good grooming salon. It took longer then usual, but I like the haircut. They did great job pulling out hair from his ears ( his ears didn't bother him as it happened a lot in different places). They also gave him new toy. I would definitely go back. Also want to mention the price was reasonable for the job they did and his size. read more

Kool & Kute - Cute hair style - Pet Groomers Near Me - Miami, Florida

We've tried 3 or 4 different grooming services for our dog and have settled on Kook & Kute, as they consistently do a good job. Most recently my husband dropped off our dog and also gave them a bottle of medicated shampoo we'd purchased from our vet, as our pup has some mild skin allergies. When I picked him up I didn't need to remind them about the shampoo; they had it set aside for me to take and even placed it in a large plastic bag since it had some shampoo residue on it. She then checked her screen and gave me the groomer's notes about the dog's behavior during this visit and the fact that they did see signs of his skin allergy while bathing and grooming him. The grooming and services we requested came to about $80 with gratuity. The only slight downsides to this place are that I had some difficulty finding it, as it's not well marked and is kind of tucked in next to the entrance to one of the large condo buildings. Also, the parking situation is not always the best. I was lucky to find an open streetside Pay by Phone space a few blocks away, but that's not always an easy feat. read more

We bring our corgi here for his regular grooming and they do a decent job compared to the other service providers in the area. We only do a sanitary trim and nail trim, so we're not familiar with the shaving other reviews have mentioned. I'm usually pretty particular about the instructions. We only remove one star because his nails are regularly cut too short and he often bleeds while playing the days after a grooming. read more

Kool and Kate grooming are amazing! They have the knowledge on how to properly handle dogs at the time of the grooming. In general they do a fabulous job! read more

They always do an amazing job. My little guy loves going to Kool & Kute. Is always excited when we get there and is so happy too when i pick him up. read more

Kool & Kute - Pet Groomers Near Me - Miami, Florida

Best in Class Service!!! I've been going to Kool and Cute for over 6 years. During COVID Nati would come all the way to Pinecrest to give lots of TLC to Benny and his cousin Bronco. She's alway smiling and very gentle with my baby and Bronco. Iliana is an amazing and caring human and exceptional groomer. Benny loves her. They also provide home pickup and delivery, Raul is a sweetheart and you can tell that he loves our fury babies. Lina is an Angel and very knowledgeable. She's always giving me great tips for Benny's diet because his a picky eater. Rosemary, you Team ROCKS! The service and cleanliness you and your team provide is like the "Ritz" for our babies. Thank you read more

they are never consistent with the haircuts. They can't do a good job twice in a row. I have been coming here for a few years now and I never know what I'm going to get with my dog from a beautiful Pomeranian to a rat and the excuse is that there is a new groomer and the woman at the front doesn't speak english . They gave me a refund but that doesn't change the fact that my dog has to walk around for a month waiting for the fur to grow back! read more

I have been to Kool & Kute twice now, being a new dog mom I was so scared since I have a micro aussiedoodle and have seen some doodles coming out of the groomers looking crazy. The service and staff is 10/10 there I showed pictures and was very specific on what I wanted and got exactly that. My second time I went same thing and even ended up leaving and overthinking her head having a little too much hair looking bobble head like LOL (being a perfectionist) once I got home and called them and they were more than happy to have me bring her right back and fix her head hair to exactly as I wished with no charge or fuss. I saw on Google / Yelp this wasn't the most high rated place and it makes new dog moms scared but it absolutely should be because as long as your clear about what you want they do a phenomenal job. Happy to be booking my third appointment for her there in the near future ! read more

I don't do many reviews (as you can see) but after taking Bachelor to Kool & Kute for 10 years now, I decided to celebrate the anniversary with some respect for Iliana who's been making him look like a dapper little fella for many of those years. K&K is great. Everyone is always super friendly and accommodating. Iliana is amazing. She always takes great care of Bachelor, makes him look great, is very consistent, and always goes above and beyond. Thank you! From Bachelor's Dad read more

Kool & Kute - Pet Groomers Near Me - Miami, Florida

I can say I am a regular customer at this place. I come every two weeks. I think they're amazing with my little George. I totally recommend it. Left some pics of him so you guys can see it too. read more

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Needing a dog groomer in the area, I followed one of the recommendations on the Brickell Living FaceBook page and took my old boy, Toby, to Kool & Kute. He had only gotten his hair cut once during COVID so it was long overdue. I called previously to make an appointment for early in the morning on a day I was working from home so I could simply walk over, drop him off and pick him up. When I got there, we went over my dog's age (17) and his health conditions (congestive heart failure, renal failure and in a diuretic, cataracts in eyes) since he would be around other dogs and maybe in a cage. They told me they would take the grooming process slower with him to make sure he was comfortable and doesn't have any adverse side effects from his health condition. Throughout the work day, the called me twice to update me on the progress of cutting his mats, things they discovered and had to be more delicate with (moles on his back), which slowed down the process. A four hour appointment turned into a roughly 6 hour appointment as a result of their careful measures. It was so worth it in the end and I can't say enough about the appreciation I have for the staff at Kool & Kute for being so diligent. He looks great and came home safe-- thank you so much! If you're looking for a groomer in the Brickell Bay area, give them a try. I thought the prices ($65 plus tip) were excellent for the quality of work and care they took throughout the process. read more

Kool & Kute - Before - Pet Groomers Near Me - Miami, Florida

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Amazing EXPERIENCE these people are VERY professional and LOVING. Instead of taking your dog to the horrible and super unprofessional people at DOGTOWN bring your pet here to KOOL & KUTE my dog already LOVES THEM read more

Kool & Kute - Pet Groomers Near Me - Miami, Florida

K y K is overpriced and they do not take directions on how you want your dog groomed. They cut dogs the way they want to cut. I will not be returning. I do not recommend. read more

If you live in Brickell, this is the go-to pet groomer!! They do an amazing job on my Havanese dog with sensitive skin. Her hair always comes out looking nice and not a dramatic or unexpected chop. And the salon is always available for appointments when I request. We love this place!! read more

Kool & Kute - Pet Groomers Near Me - Miami, Florida

My dog had perfect fluffy hair before I took him to this place. He's supposed to get medium hair cut and when I was picking him up and I saw my dog ...it was terrifying. They literally cut everything off. They said he had some knots but they didn't call me to ask my permission to cut his hair. He was completely bald! Don't take your dog to this place if you don't want to get result like this!! read more

Kool & Kute - My dog had perfect fluffy hair before I took him to this place. He's supposed to get medium hair cut and when I was picking him up and - Pet Groomers Near Me - Miami, Florida

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I'm so angry with this groomer!! Do not take your dogs here!! My second visit there they shaved my HUSKY WITH OUT MY PERMISSION!! I've had my husky for 5 years and I've never ONCE shaved him. Then they tried to blame it on me "miscommunicating". They tried to say I asked for both of my dogs to get a sanitary shave (which I DID NOT) and even if I did - a sanitary shave is ONLY IN THE SANITARY AREA. They shaved all over my husky's body!!! I was furious!!! my Pomeranian gets a lion shave. I've never touched my husky's coat nor have I EVER implied I wanted him trimmed to anyone. He's never even had a sanitary trim or needed one. My dog looks ridiculous but I'm more concerned for his undercoat being damaged. You never shave a husky. Their fur doesn't grow back the same and it messes up the regulation of their body temperature. read more

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Hello, I booked a full wash, nail trim,ear clean and nail clip. I was very happy with all the results except the grooming done under Wolf's tail and stomach area. It is cut unequally and looks confusing. As much as I know huskies are not supposed to be groomed so I even wrote it down for them on the paper I signed. read more

Kool & Kute - Pet Groomers Near Me - Miami, Florida

THEY BROKE MY DOG'S LEG!!! AND THE OWNER SHOWS 0 REMORSE - DO NOT GO!!!! I took my 3 lb 7 month old teacup Pomeranian puppy, Kilo, is for a basic grooming appointment on August 19 2019. About 20 minutes later I got a call from Kool and Kute, telling me the groomer has dropped my puppy and that they didn't know if her leg was broken. I raced to the place to pick her up and when the owner, Rossmely Delgado, came out she was immediately defensive. I would think the first thing she says would be "I'm sorry" or some sort of apology or sign of remorse.... this was not the case. Rossmely Delgado immediately started saying how it wasn't their fault and told us that "we could just see the video" (which shows one of her staff dropping my puppy while she was looking away. The video also showed that the staff was not following proper safety procedures that resulted in the fall. And my was also crying loudly and uncontrollably while she was being handled before the fall and I have no idea why.) My friend was a little upset and when expressing his disappointment, the owner, Rossmely Delgado, maintained a smirk on her face the whole time. We later met another person whose dog was dropped by Kool and Kute as well. The dog's owner didn't know her dog was dropped until she took him into the vet after noticing that her French bulldog was exhibiting cognitive problems. The vet informed her that he must have been dropped from a high place. The owner said that she informed Rossmely Delgado but she adamantly denied taking any sort of responsibility. We're upset and heartbroken about what has happened to our little girl, but we understand that accidents happen. However, this incident could have been avoided if Rossmely Delgado implemented effective safety protocols onto her staff. It wasn't her staff's fault - it was her's. And she not only TRIED to deny full responsibility, but she didn't apologize until while we were leaving the store, she was smirking the whole time of the conversation and most importantly she showed NO remorse. OWNERS BEWARE read more

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THEY ABUSE ANIMALS! OWNERS BEWARE I used Kool and Kute to groom my two Persian cats- winter and bear. Every time there seems to be an issue whether it's the wrong haircut, the wrong scheduling, or pickup. However, this time was worse- Winter was picked up by kool and kute for a normal bath and haircut, first of all the lady was 30 minutes late to pick her up, I explained her multiple times to do a COMPLETE shave without any feet or tail details. Winter arrived home 4 hours later and of course she was not completely shaved and had feet detail with a tail detail left. Then I noticed that her eyes were completely different sizes, her pupil on the left wasn't dilating or constricting to light. I immediately freaked out and called KOOL AND KUTE, nobody spoke English and kept saying "I have a video, I have a video!" They also placed some random expired eye protectant they told me. I rushed winter to the ER and there they did a fluorescein test which resulted positive for a severe acute corneal abrasion meaning she got it within the last few hours. She had pus and extreme erythema. It seems that they accidently stabbed her eye or scratched her during grooming. I preceded to text the groomer and asked them to have the owner call me- they never called. I eventually called the groomer this morning and spoke with the owner, Rossmely Delgado who was immediately defensive- you would think the first thing she says would be "I'm sorry" or some sort of apology or sign of remorse to have caused my cat this pain.... this was not the case. Rossmely Delgado immediately started saying how it wasn't their fault and told me I could come and see a video of her eyes being inflamed, I asked if this was before or after grooming and she said after. I was like EXACTLY after the grooming you noticed it, she was extremely unprofessional, stated that my husband and I are difficult clients. No apology, no remorse, no professionalism. She refused to send me the video and hung up on me. This isn't the first time we noticed issues- One time my other Persian cat Bear arrived home after his grooming with a 5cm laceration on his left hind leg, They cut him during his appointment severely- My husband and I are both physicians and were able to suture him at home. Kool and Kute stated that they didn't cut bear and that must've happened after he got home. We are extremely sad and hurt that our cat is in so much pain due to Kool and Kute unsafe environment. They are NOT careful and do not treat animals with respect. They are extremely unprofessional and Rossmely Delgado has no respect- she is unwilling to take any accountability for her employees actions. I have contacted the Miami police and notified my lawyer, I will be pressing charges against this place. IT NEEDS TO BE SHUT DOWN. DO not take your pets here. read more

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They destroyed my dog after boarding him for an entire day he came home with fleas and I had to then take him to another place to get this horrendous haircut just to get the fleas off of him that he had contracted from this very poorly ran establishment read more

Kool & Kute - Dog - Pet Groomers Near Me - Miami, Florida

Great little spot in Brickell to get your dog groomed. Friendly service, reasonable prices, and they always seem to be able to get a dog in on short notice. We definitely appreciate that. read more

I love this place! They are professional and treat my dog with a lot of kindness. My dog is a Bichon Frise so his grooming is very demanding, here they will do it on point (please look at the pics). read more

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I love this place, they treat my dog as I do, he is not just one customer more, but a family member, they are always available, they have respected the security measures on covid19 crisis. My dog surfers from skin allergies and needs a special treatment, in Kool & Kute they have taken care of him since the first time. read more

Kool & Kute - Pet Groomers Near Me - Miami, Florida

The best grooming spot in brickell! The staff is very nice and always makes my dog look amazing! I definitely recommend to bring you dog here and the prices are fine not too expensive. read more

Kool & Kute - Pet Groomers Near Me - Miami, Florida

Great Service, they had my puppy looking better than ever! I love the fact that everything was super clean and staff was very efficient as well! read more

Kool & Kute is mine and Lola's favorite grooming in Miami. Mine because I adore the professionalism, loving service and caring hands that attend my fur baby; and Lola's because this is the only place I can drop her without her feeling scary. It's amazing how animals communicate through body language! Every time she would go to another grooming she would feel nervous and anxious but here she stays as if it was home. Ileana is who usually attends Lola and she not only leaves her beautiful and fluffy but treats her with love which to me is very important. I strongly recommend Kool & Kute if you're looking for a reliable, professional and loving grooming/ pet spa for your fur babies! read more

Kool & Kute - This is Lola at home after her grooming at Kool & Kute - Pet Groomers Near Me - Miami, Florida

I don't do many reviews (as you can see) but after taking Bachelor to Kool & Kute for 10 years now, I decided to celebrate the anniversary with some respect for Iliana who's been making him look like a dapper little fella for many of those years. K&K is great. Everyone is always super friendly and accommodating. Iliana is amazing. She always takes great care of Bachelor, makes him look great, is very consistent, and always goes above and beyond. Thank you! From Bachelor's Dad read more

Nice place. It is clean inside when you are walking in. I brought there my cat. I asked them to groom him. When I picked him up, I am not sure that they actually cut his hair as I asked them for. My cat was washed for sure, but he was the same as I brought him. I was disappointed with the service, I paid money for the whole service and I got my cat washed and that is it. read more

I love taking my dogs here they provide incredible service. They're so kind and patient with the animals they're just incredible. I definitely recommend coming here for all your animal needs. read more

THE BEST!!!! I have been going to Kool and Cute for the last 6 years. I wouldn't trust anyone else with my dog. Iliana is an incredible groomer. The staff is very friendly. Been to many groomers in the area and finally found a great one. Thank you for always taking care of Lulu! read more

Kool & Kute - Little Lulu loving her Kool and Cute Cut - Pet Groomers Near Me - Miami, Florida

So glad I found this little grooming salon. Excellent customer service. Great cut. My doggie and I are super pleased. Highly recommend

I take my two dogs Hugo and Mia and they end up smelling amazing and well groomed totally recommend the place.

They gave my pup a great cut today! Highly recommend. Very even and smooth job. I just moved to brickell and was not sure about where to bring my dog. Came across this place near work and have used them twice now. read more

Kool & Kute - My dog that they groomed - Pet Groomers Near Me - Miami, Florida

Kool & Kute best grooming hands down. I have two dogs I adopted, Bella and Bruno and they absolutely love coming here! I've been bringing both Bella and Bruno for 3 years. All of the staff is wonderful! Lina from front desk is always greeting us with smiles! We also think Pablo is great! He did the teeth cleaning for my dogs and let me tell you super impressed with the outcome. Very gentle with them! Raul is also wonderful!!! You can't beat the prices here. They really do care about your dogs. Ileana does an awesome job with the grooming. I went on vacation one time and what I love about this place is that it's literally a full package! Grooming services and boarding! Bella and Bruno both stayed for 4 days and they enjoyed every second of it. Don't listen to those other reviews! Believe me this place is GOLD for your 4 legged friends they will enjoy every minute of it!! read more

Our regular groomer was closed during the covid pandemic so we decided to try out kool & kute because our doodle was WELL OVERDUE for a haircut. He had knots everywhere that I couldn't get out. I was so panicked that he would need to be shaved--and if he had been it would have been totally our fault. However, they did such an amazing job on him. They clipped out every knot so he didn't have to be shaved at all. I was so so impressed and grateful. Because it was our first time they undercut a bit because it's easier to go back and cut more than to cut too much and have an unhappy dog parent. When I asked if they could trim him up a bit more they were happy to. He cane out looking great! I'm just so happy he didn't need a quarantine shave! read more

Kool & Kute - Pet Groomers Near Me - Miami, Florida

I enjoy taking my dog here. It is close by and they use an amazing smelling shampoo, my dog literally smells good for days afterwards. Never noticed this at most other groomers. They will listen to your instructions for the haircut. My only complaint is the parking situation outdoors, sometimes I park where it says no parking because there's literally nowhere else but since I'm only there for 5-10 mins to pick up my dog and leave it hasn't caused problems so far read more

Wonderful place! The staff is so friendly and understanding with all of your pets needs, it was totally worth the drive and money.

Went there for the first time they took good care of my little Harley! Got his nails cut and teeth cleaned. He was wiggling his tail when he came out. He's usually very afraid of nail cuts and comes out shaking. Wasn't the case at Kool & Kute thanks guys! read more

Avoid this place as if it were the bubonic plague. My dog is older and has been to numerous groomers without a problem. This is the ONLY place where he came out trembling, skittish, and noticeably stressed. Upon closer inspection they cut his hair to close to his skin on his underbelly which left it raw and he was limping. He was TRAUMATIZED. He wouldn't eat, leave his bed, or even sleep for the next couple of days so I brought him to the vet who said that the groomers probably handled him a bit roughly and he must have pulled a muscle. It was by far the worst grooming experience. If you're looking for a place to groom your dog, PetSmart is a great place. You'll be paying around the same price, but you'll have amazing service. read more