I was really excited to bring my 5-month-old golden retriever, Murphy, in for his trial day after…read morespeaking with a very kind staff member on the phone. They explained that the dogs play all day, have activities, are separated by temperament, and that puppies are carefully monitored. This gave me peace of mind since I had concerns about his joints, breaks, and being around larger dogs since he's just a baby. When I dropped him off, the man at the desk was also professional and explained that Murphy would receive a temperament assessment around lunchtime, and I'd get a call afterward with an update. He said I could either pick Murphy up then or leave him longer depending on how things went. Unfortunately, I never received a call or text. When I finished work and called them, the woman who answered was short and unenthusiastic -- she simply said, "Oh yeah, we have Murphy. He's in with the dogs, he's fine." Her tone left me uneasy. When I arrived, I found Murphy sitting off to the side in the large dog area, panting and looking unhappy. The dogs in the group were very large, and one was jumping excessively on top of other dogs (I'm talking like a kangaroo. 6ft in the air. The dog should be named jelly bean). Murphy, normally playful and confident, seemed timid and off. To make things worse, he was completely soaked -- his belly, legs, tail, everything. The floor of the play area was covered in large puddles of liquid, and while the staff member tried to tell me it was just "water from the hose," it was clearly urine. Once home, it was undeniable from the smell that he had been sitting and lying in urine (possibly mixed with feces). I was told dogs are only walked once a day and use a grass area outside. From what I saw, the indoor space has no toys or stimulation, and the floors are left wet with urine throughout the day. This means the dogs are essentially playing and laying in filth for hours. I left with Murphy timid, drenched in urine, and completely unlike his normal happy self. When I raised concerns, I was met with a dismissive response rather than care or reassurance. While I was in the lobby, I actually asked other people dropping off their dogs if they would recommend this place, since I was so concerned. To my surprise, they said they would. So perhaps some dogs are less sensitive to the environment, need less enrichment, or hygiene isn't as much of a concern to their owners. It's possible I caught the facility on a bad day. I am grateful this was a free trial because I would not have paid for such substandard care. Unfortunately, based on this experience, I will not be bringing Murphy back. I sincerely hope the facility improves its sanitation, communication, and oversight, because the way the dogs are kept now is unacceptable. - I felt providing an update on this review is important for anyone considering bringing their pup to DogTown. After I picked Murphy up from daycare and wrote my initial review, he slept for hours and hours. When he finally woke up, he had developed a severe limp in his front leg. The limp worsened, and he ended up at the vet today. Thankfully, there are no broken bones, but the vet believes it's either a soft tissue injury or a hairline fracture. This almost certainly came from the rough play that's allowed at Dog Town, as Murphy had no issues prior and had just been cleared at the vet the week before during routine vaccines. My poor 5-month-old puppy is now on pain medication and sedation so we can keep him practically on bed rest while we hope his injury heals on its own. The vet also noticed a growth on his lip, which is canine papilloma virus. While I can't say with 100% certainty that it came from here, research shows it's commonly spread in dog daycare and boarding facilities, and the timing makes it very possible. With both of these things, I truly wish I could rate this place negative five stars.

I don't usually leave negative reviews, but this place has let me down more than once. I've brought…read moremy two small dogs here over the years only when I had no other option, even though the price is already pretty high at $135 a day. 1. On one stay, my dog was actually bitten by another dog. The only thing they offered was a 10% discount, which barely touched my $800 bill. It didn't feel like they took the situation seriously at all. 2. They also signed me up for their membership to give me some small perk, and when I tried canceling it a month later, it turned into a whole ordeal. I had to reach out multiple times just to get it taken care of, which was ridiculous. 3. And then recently, I booked a short stay on a Monday and wasn't told it was non-refundable. When I asked for a refund two days later, the owner wouldn't give it and only offered credit. I explained that I've already had several issues with them, but it didn't seem to matter. The lack of transparency was on their end, yet I was the one stuck with the loss. At this point, I honestly regret ever bringing my dogs here. The owners seem more interested in sticking to their policies than actually listening to customers or owning up to their mistakes.

Highly dissatisfied with the service. Do NOT bring your pet here…read more Not only the quality of service is beyond unacceptable, the attitude of the staff was extremely impolite. We asked for specific questions and requested a specific service based on a upcoming event. We brought photos , we trusted these people. We received the exact opposite of the service requested and the staff attitude was beyond rude. A 5 year old could have done a better job.

If you're looking for a sign or the review to confirm your visit, look no further ! Claudia and Ode…read moreare the best ! My perrito came out amazing and they were so sweet to him. They even gave me a free collar with his name On it ! So freaking adorable. They were so great with him and i will never go anywhere else! Plus while you wait you can get your nails done ! He smells so good, they make your fur baby like he's going to a dog show ! So wonderful, they got him all ready for Halloween

My dog loves this place so much she pulls to go in on walks. She always comes out coming super…read moreclean and they have everything you need for your dog or cat. One stop shopping.

ZERO STARS. Animal Crackers should be ashamed of how my dog was treated…read more I trusted this business with my dog's safety and somehow that ended with my dog IN THE HOSPITAL. That is not a small mistake. That is not an "oops." That is a complete failure of the most basic responsibility an animal care business has. In my experience, the level of incompetence, carelessness, and lack of accountability from the owner was absolutely disgusting. You are literally being paid to keep animals SAFE. If you cannot handle that responsibility, you have no business taking people's money and taking custody of their pets. My dog walked into your care trusting the humans around him and I ended up dealing with a medical emergency. I cannot even describe the anger of handing someone a healthy animal and then having to rush that animal to the hospital because of what happened under their watch. And what makes it even worse is the complete lack of accountability afterward. No pet owner should ever have to wonder whether their dog is safe after dropping them off somewhere that claims to care about animals. This experience was horrifying. Animal Crackers completely destroyed my trust. I would not leave a stuffed animal in their care after what happened to my dog. If you love your pet, ASK QUESTIONS before leaving them here. Ask exactly who is supervising the animals. Ask what happens during an emergency. Ask how they prevent injuries. Ask who is actually responsible when something goes wrong. Because when something went horribly wrong with MY dog, I was the one left dealing with the hospital, the fear, the stress, the bills, and the consequences. My dog cannot write this review, so I am writing it for him. He deserved better. I will NEVER bring my dog back to Animal Crackers, and based on my experience, I would never recommend this place to anyone who actually cares about the safety of their animal. Absolutely unacceptable.

We bring our corgi here for his regular grooming and they do a decent job compared to the other…read moreservice providers in the area. We only do a sanitary trim and nail trim, so we're not familiar with the shaving other reviews have mentioned. I'm usually pretty particular about the instructions. We only remove one star because his nails are regularly cut too short and he often bleeds while playing the days after a grooming.

Very disappointing experience with Rosemary today…read more I have been going to this grooming business for years and have always had a good experience at the Brickell location, so I was especially disappointed by my family's recent interaction with Rosemary. Unfortunately, Rosemary had a very bad attitude and made a completely unnecessary personal comment, telling my boyfriend that my dog was "as difficult as myself." She then added that I am "difficult" because I ask for the price every time I bring my dogs in for grooming. First of all, asking for the price before a service is completely reasonable, especially when the price can vary. There is absolutely no reason for a grooming professional to make a personal remark about a customer simply for asking a basic question. What makes this even more disappointing is that I have been a customer for years and have never had an issue at the Brickell location, aside from one previous incident where another customer actually had to tell me that they were giving her my dog. That was already concerning, but I continued going because, overall, I had been happy with the service. This experience with Rosemary, however, was unacceptable. Customers should be treated with respect, and comments like these are completely inappropriate and unnecessary. I hope management takes this feedback seriously because long-time customers deserve better treatment.

I typically take my dog to a trusted family friend for grooming, but due to a busy schedule and…read moremultiple events, I decided to try this place for a quick bath, nail trim, and sanitary cleaning. Big mistake. Right after her visit, I discovered she had developed two fungal ringworm spots. In her four years of life, she has NEVER had any skin issues, not once. This was the very first and it came immediately after being groomed here. Ringworm is highly contagious and extremely difficult to treat. Not only has this become stressful and time consuming, but it has impacted her well being and my ability to interact with her normally. I am devastated. For a grooming facility to allow something like this to happen shows a serious lack of sanitation and hygiene protocols. I am disgusted and extremely disappointed. I have completely lost trust in this place and will make sure other pet owners are aware. Your pets' health and safety should always come first...do NOT take your dog here.

Name of groomer should be Pet Avenue Butchers!!! Beware!! The 5-star reviews are old-and Miriam…read moresold this business years ago-they kept the name and her reviews! Would give zero stars if possible. They hurt my poor puppy-shaved and burned and cut him with their clippers. I called them because he was going into shock and the receptionist told me to take him to a vet and they'd pay - they have insurance for that. They gave me the run around and now refuse to keep their promise-I don't care anymore because my puppy is OK-thank goodness! But I wanted to be sure to warn anyone else who may consider this business. DON'T! As of 10/27: And in response to Nicholas below-he is no it being truthful, and he knows it. All of my neighbors will attest to the bleeding and cuts when I picked up my dog - they knew it and the front desk clerk, Astrid, told me to get medical care and she would pay. All they did was give me the run around about the reimbursement. And I was promised a phone call from Nicholas from whom I have not heard from to date. Out and out animal abuse and they know it! Won't take responsibility so don't take the chance with your pet....

Definitely The best groomer in Miami!!! My dog Lucky looks and smells amazing everytime. The…read moreservice is amazing they take a really good care of him and really do what is the best for him but also listen to what i want. I highly recommend this place. And I love that we receive all the time pictures of our dogs.

I'm only in Florida about once a year.. I absolutely love love the baby clothes in this shop. I…read morekept missing them while they were open this trip. So a nice security guard suggested I call the number to check on their hours. The nicest man on the planet answered the phone, I explained my situation and he actually came down to the store to let me purchase some of his gorgeous baby clothes (they are babies not dogs for us) . I can't thank you enough for being so accommodating and kind! Pictures of the babies with their new wardrobe to come when I get home!

I was calling around for pet grooming and I came across Ernesto with professional dog mobile…read moregrooming. He was very nice and personable, but told me I was a little far for him and he recommended me to someone else. After that person said I was too far. Ernesto agreed to come down on the weekend, which is totally understandable because Miami traffic is horrendous. He showed up exactly on time as promised. He was super nice and my dogs loved him. He groomed them wonderfully and they smell like a million bucks. I couldn't be happier that Ernesto agreed to groom my babies. He provided such exquisite care and genuine love for them. Highly recommend and definitely will be using him to groom my fur babies

Great service, my dog's big and he knew how to handle her without problems. Highly recommend.read more

Amazing! She is so good and wonderful with dogs. I absolutely recommend..she really has the magic…read moretouch because she was even able to get one of our reactive dogs to get comfortable bathing. If you're looking for a groomer, look no further!

Had such a great experience with Jojo on our baby's first haircut! She did an amazing job and sent…read moreme updates throughout the whole process. :)

I'm very disappointed with the grooming service I received. I showed the groomer a photo of my own…read moredog from his previous grooming and specifically asked for him to be groomed the same way. Unfortunately, what I received looks nothing like the reference I provided. The shape of his face, muzzle, head, and ears is completely different, and his hair was cut significantly shorter in several areas. I understand that grooming can never be 100% identical, but in this case the reference photo was literally of the same dog, and the difference is very noticeable. If a groomer is unable to reproduce a requested style or believes it won't be possible, I would much rather be told beforehand so we can discuss alternatives instead of discovering such a drastic difference when I pick up my dog. I'm attaching the before/reference photo and the result so others can see the difference for themselves.

When I went into Woofgang site to try to make an appointment, I could find a store in the 33137 zip…read morecode location, although I know there is a store very close to me. I ended up waiting for business hours then called and made an appointment. Maybe it was a mistake in my end. The staff is super friendly and were able to accommodate all 3 fur babies on a Saturday morning. My Pomeranian Chewbacca is having some alopecia issue and is taking some medication for the fur coat, so I was a little concerned about grooming him. Well, the groomer did an amazing job, giving him a short teddy bear cut. He looks gorgeous!! I am super happy with the result. Spike, my tea cup Yorkie looks absolutely beautiful!!! Totally Miami boys now ! Highly recommend!!