The directions to this place is wrong. They are not located on old king street. They are located on…read more221/421 just past Toyota/suburb dealer across from Verizon. Very nice people good service and quick. Will use again. Not the most glamorous place but who wants to pay for glitz and glitter? I would rather have clean and friendly

Great price and a very short wait in a tidy waiting room…read more Everyone was friendly and efficient. No complaints. Will definitely be a repeat customer.

I am updating my review…read more We had an issue with the oil pan, but Zack sent the information to corporate for resolve. He quickly refunded the oil change while I awaited for email correspondence from the regional manager, Tyler. He apologized for not getting back to me sooner and fixing the situation. I want to give a shout out to Tyler and Zack for quickly resolving the situation. These guys provide excellent service and will make it right.

Very disappointing experience at Take 5 in Boone…read more I have been a longtime Take 5 customer, so I sent my son to this location during normal business hours to have my Jeep inspected. Daylen initially told him they did not have the proper equipment to perform the inspection. When my son followed up by phone, Daylen acknowledged that the issue was apparently not the equipment, but that he simply did not want to do the inspection. I then called the location myself and spoke with Carson. Importantly, Carson did not know that I was connected to the Jeep that had previously been turned away. I asked him if I could bring in a Jeep of the same make, model, and year for inspection, and he said there would be no problem doing it. I told my son to return to the location. I then spoke with Carson again and asked why the inspection couldn't have been done earlier. His response was an extremely convoluted explanation that simply did not make sense when compared with what had already been told to me and my son. It came across as an attempt to explain away what had happened rather than a credible explanation of why the vehicle was initially refused. Carson ultimately said he would do the inspection "since I called." The inspection was completed without issue, which makes the original claim about not having the proper equipment particularly difficult to understand. North Carolina Administrative Code 19A NCAC 03D .0523(d) states that an inspection station "shall inspect any vehicle presented for inspection" subject to the applicable exceptions. I understand that a station may legitimately be unable to inspect a vehicle if it lacks the required equipment or otherwise cannot legally perform the inspection. That does not appear to be what happened here. The fact that Carson independently confirmed that a Jeep of the exact same make, model, and year could be inspected--without knowing about the earlier interaction--makes the situation even more concerning. I have been a longtime Take 5 customer, but this experience was unprofessional and has seriously undermined my trust in the Boone location. I should not have had to make multiple phone calls and effectively challenge the explanation I was given simply to receive a service the location was capable of providing.

Team delivers great customer service, conveys trust and felt like they were fair and honest.read more

Amazing service! Jade was very kind and helpful. Kept me in the know about every little detail!…read moreThey took great care of my car and very reasonable prices. The best of it all I got back to my car with A GOODIE BAG OF COOKIES! How could you not love cookies!!

The staff is super friendly. I stopped in with a tire leak…read moreand they were diligent in finding the culprit. Price was reasonable.

Had a low tire pressure while in Boone. They took care of us with no notice. In less than an hour…read moreof drive up I was back in the road and it only cost $20! Amazingly, witness them helping 2 other groups were they advised them they were good to go without charging them anything. Great people. Will return if I ever need it.

Now known as Performance Tire & Auto, i came in on a Saturday. Brought my own tires and was told…read moreit would be $25 to install each tire. They got starter quick, so figuered it write a review while i wait. I rather shop locally and help out small bussiness.

If you are looking for honesty, quality and all around awesome customer service then you need to go…read morehere! I have been talking my vehicle here for over 2 years for tires and repairs and I have never been disappointed. If you need to stay to wait on your vehicle they have a cozy waiting area with a TV. I actually don't mind waiting there for my vehicle.

What more can I say ..... I've had daughters in Boone Nc for…read morecollege. Living in the Free State of Florida! I live far away. Nathan's customer service and attention to details is amazing.. Thanks for all your help of 8 years straight..

Caring, friendly knowledgeable service with reasonable pricing!! I felt that the manager cared…read moreabout me and my car.

We were visiting Banner Elk from out of town and got a piece of metal in our tire. Very few options…read moreon a Saturday of where to go, but Mr. Tire was open and got us in within 30 minutes. They patched it up and checked all the other tires. Very grateful! Staff was all very kind as well. Thank you!!

I brought my car in this morning to deal with a potential transmission issue. After reading…read morenumerous reviews from people raising concerns about up-charging, I contacted the shop around an hour later and clearly stated I only wanted the diagnostic and that no work should be done until I received a quote first. After several back and forth calls between multiple parties, It was made clear that I would not be using Mr. Tire's services and would instead work to arrange a tow through my insurance to take my car elsewhere to be service. Several hours later, I left campus to retrieve my car so i could move it to another lot to make towing easier. After arriving, I found that my car was no longer in the lot. When i spoke with the front desk, I was told that my car had already been towed. This was extremely concerning as I had not authorized any tow through Mr. Tire. Several calls later, I learned that my vehicle was wrongfully towed by Hampton's Body Shop, which introduced an entirely separate set of unprofessional conduct. If I had not stopped by Mr. Tire to retrieve my car I would have never known that my car was towed. According to the front desk employee, a tow truck driver entered the shop and asked if he could tow a "black Jeep Cherokee." My Cherokee is gray. Despite the discrepancy, the employee handed over my keys with no verification process, no confirmation of the tow request, no license plate check, no identification, and no permission from me. This shows an extreme and unacceptable liability issue. My vehicle was released without any consent from me, removed from the lot, and not given any information of where it was for two hours. The only apology I received came from an employee who had little to no involvement in the incident and described it as "carelessness." I will be escalating this incident further with Mr. Tire and Hampton's body shop and expect a formal response addressing how this happened, what actions are being taken regarding it, and what steps Mr. Tire will take to ensure this never happens again.

I made an appointment online, and had to reschedule due to my school presentations being changed…read morewith the pandemic. Not only was BTC very accommodating with changing the appointment; but they were fantastic for getting my breaks inspected and replaced. The owner (I presume) asked me why I thought the brakes might be bad, and didn't patronize me with my answers, which I find happens a lot in mechanics shops. I was extremely pleased with how kind and professionally they treated me. They also showed me how bad my breaks were and managed get me in and out within an hour! And to top it off, the owner gave me a little discount. I've already scheduled another service to be done next week. Great experience. Thanks BTC!

Hard to believe that service garages like this still exist. Honest as the day is long…read more Got 4 tires. Originally they said I still had 20k miles left on them, but the snow was coming so now got tires. Best price that I could find. Today getting transmission fluid changed.

Custom Muffler did a great job on my ancient Subaru today! In and out quickly without them selling…read moreme something I did not need. They were friendly and helpful as well. thanks! Bet Levine

Sad to say, everything changed quickly after the owner passed away. I left my truck there and when…read moreI went back to pick it up and they told me, sorry we have to charge you $300 more than we quoted because it took us longer. Then the next day I got a call from the Ford dealership to tell me that the guys from custom muffler called them because they didn't know how to fix the car and they asked for how much Ford would charge to fix it. So it seems that the custom muffler people just charged me what Ford would've charged me. That's OK. My shadow has not crossed their doorstep since then. Shameful change from the honest guy who used to run the place.

They replaced my tire within the hour. They had the exact tire in stock that I needed replaced. The…read moreprice was very comparable to other tire shops. I highly recommend them for your tire needs.

Crooks. Stealers. Liars. They must make commission on whatever they can addd to your bill. I went…read morein for an inspection last year and it cost me $1800! This year I went back and before they even started the inspection the mechanic came out to tell me that it would automatically fail because of a cracked taillight (the exact same crack that had been there last year when they said nothing about it). When I mentioned that last year at the ae place they said nothing about how this would fail the inspection they mechanic proceeded, with his eyes closed the entire time, to tell me how the regulations had gotten more strict this last year. I declined them starting the inspection and took my car to Take 5 Oil, where they did the inspection for $13. I even showed them what Mr. Tire had claimed would "fail" the inspection and they said it couldn't fail because there was no way for it to take on water. Never ever, ever do business at Mr. Tire in Boone.