Custom Muffler did a great job on my ancient Subaru today! In and out quickly without them selling…read moreme something I did not need. They were friendly and helpful as well. thanks! Bet Levine

Went there because my Daughter needed a state emmisions inspection and very few inspetion staions…read morein Boone do them. We were told they didn't do emmisions until 1pm. We came back At 1pm and they took the car in and in a few minutes I was told rhe car failed because it hac a bald tire. When they pulled it out and I had paid for the failed in spection I ask which tire. After this myself who has been a inspector in another county for 30 yrs. and three other Boone safty inspectors could not find anything wrong wtih any of the tires. Do not take your car here unless you want to pay for something you don't need. I think they are dishonest or don't know how the proper inspection is done. They just want to sell someone from out of town a tire to pad the bill.

Ive been holding off from writing this review because I needed confirmation that they actually…read moremessed my car up. I also have been seeing others open up about their experience at this shop on AppStateClassified so I decided I need to write my review so they dont mess up your car, and dont take advantage of someone else. I made an appointment fairly easy and when I showed up I was very uncomfortable with the atmosphere in the shop. They didnt even remember my appointment which also made me more nervous than I was originally. I had to remind them that I needed an oil change, a change of tires, and to check the brakes cause I just had them changed at Honda of Boone and they were LOUD. They took a few hours to do the oil change, gave me no updates. No one wore masks, except one guy who wore the flimsiest cloth upfront and coughed the whole time. I dont even know if he worked there cause he spent the whole trying to make conversation with me, but eventually went to the back. After a few hours they said they finished and I had to remind them I needed my tires changed because one of the tires were cracking. They only changed 2 of the tires and left the cracking ones oddly enough. When I went back to my car, my oil gauge still said 0% and they came to fix that, NEVER gave me a sticker on the windshield when I should get my oil changed, and my brakes squeaked louder than ever. After I went to a different shop to fix what they did turns out THEY PUT THE WRONG OIL IN MY CAR MAKING MY CAR PREFORM EXTREMELY LOUD. Ive been to a lot of very sketchy mechanics and this by far takes the cake.

Came in with 2 bent rims and in need of 1 tire. I called several shops and none of them wanted to…read moredo the work. They said it wasn't worth their time... Not here, guy said bring it over and let's see what we can do. They didn't have my tire in stock but where able to locate one and install it within the hour. As for the 2 rims, they only charged me to fix 1 as the other was really bad and did the best they could but suggested I replace it asap. Great work, fast work, even better prices.

What more can I say ..... I've had daughters in Boone Nc for…read morecollege. Living in the Free State of Florida! I live far away. Nathan's customer service and attention to details is amazing.. Thanks for all your help of 8 years straight..

I had to have a car towed here unannounced on a Saturday when it broke down while my son was on his…read moreway to work. I called and left a voicemail for Local's late Saturday night then followed up Monday morning with another call. They already had my vehicle in the line up. They were able to diagnose and repair my Nissan Murano by Wednesday of that week and were pleasant to work with throughout. I can comfortably recommend based on a couple of repairs there over the past few years.

Team delivers great customer service, conveys trust and felt like they were fair and honest.read more

Amazing service! Jade was very kind and helpful. Kept me in the know about every little detail!…read moreThey took great care of my car and very reasonable prices. The best of it all I got back to my car with A GOODIE BAG OF COOKIES! How could you not love cookies!!

I stopped yesterday For an oil change and they actually could do it right then and the prices are…read moregreat. I will be going back and referring them also.

Highly Recommend. Very friendly, affordable, and efficient. I will never go anywhere else in Boone…read moreto get my oil changed.

Derrick is such a nice guy. He's very honest. Another mechanic told me I needed new brakes and I…read morewas afraid I was having issues with my 4wd but he told me my brakes and my 4wd were both in good condition. He's a good man that you can trust.

Derek Cook of 421 Auto service crashed and totaled my car…read more On 3/3/24 I dropped my vehicle off through the after hours key drop. After my car sat in the lot for four days with no work on it, on 3/8/24 Mr. Cook decided to take my car out for a test drive on the foggiest day of the season, and subsequently crashed and totaled my car. You may notice inside of the auto shop (if you choose to visit it) there is a sign posted that says to "never take a car out in unclear conditions" This was not previously posted and was only printed off and hung up after my car was crashed and totaled by 421 auto. I would not recommend 421 auto service and they have obviously lost my business. I am understanding enough to realize that this was simply a massive accident and a huge mistake on their part. However due to the fact that my ONLY asset is now gone, I do not feel it was handled properly and I do not feel I got justice. Morally speaking, Mr. Cook personally could have aided me in the process of getting a new vehicle. Please choose a different auto service to entrust your vehicle with.

Brad has worked on several of my Subarus and a couple of Toyotas as well over the years that he's…read morebeen in business up there at Brushy. He treats you right he communicates well the work is always done at a reasonable price. You can't go wrong by hiring Brad to do your work for you .

Great mechanic. Not only is Brad experienced and knows his trade, he is also honest,…read morestraightforward, trustworthy, conscientious and professional. Prices are fair also. On top of all, that he keeps a clean shop... always a good indication. Highly recommend!

These guys are honest. They have good prices. And they go out of the way to keep you happy. I…read morehighly recommend these guys. And I don't do that often . They have a customer for life now

I can't express enough how grateful I am for Phil's help during a stressful situation. I drove from…read moreVirginia to North Carolina, and when I arrived, I immediately noticed a strange noise coming from my car. I was feeling overwhelmed After receiving an estimate from another shop that didn't properly check my car, my car was was now facing the possibility of a $1,600 repair without even knowing what was really wrong. I turned to Yelp for help. Within 15 minutes of submitting a request, Phil called me. He carefully listened to my concerns, reviewed the videos I sent, and offered honest advice. He explained the worst-case scenarios but also talked about potential minor issues that could be causing the noise. Phil's honesty and transparency immediately put me at ease. He told me to bring the car in first thing the next morning. When I arrived, Phil made me feel right at home. He took a thorough look at my car ("Betty," as I call her), and without hesitation, called his buddy to deliver the timing chain guide. While working on my car, Phil explained what went wrong and showed me the worn-out parts. He even took us on a test drive to make sure the engine was okay and topped off my oil. We were at Phil's shop from 8:30 AM to about 12:30 PM, and during that time, Phil made sure we felt comfortable. He shared the beauty of his property with us, from his cows to the peaceful creek in his backyard, and entertained us with great stories. His kindness and hospitality made all the difference. I'm beyond thankful for Phil's honesty, care, and transparency throughout the entire process. He didn't just treat me like another customer; he took the time to listen, explain, and fix my car in the most honest and cost-effective way possible. If you ever find yourself in need of a mechanic who truly cares about you and your car, Phil is your guy. Phil, if you read this, please know we will never forget how you helped us, and we'll be sure to drop by some goodies as a token of our appreciation. Thank you ($400) Phils Charge