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    Oh Sew Special

    5.0 (1 review)
    Closed 10:00 am - 2:00 pm

    Services - Oh Sew Special

    Clothing alterations

    Clothing mending and repair

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    Mulberrys Garment Care

    Mulberrys Garment Care

    (47 reviews)

    $$

    I write this review reluctantly, because I have had some positive experiences at Edina Mulberry's,…read moreand the people are friendly. But be warned: if you have fine, expensive garments and Mulberry's ruins them, they WILL NOT TAKE ACCOUNTABILITY OR STAND BEHIND THEIR WORK PRODUCT. Long story short: I dropped off a Summer 2025 men's rayon shirt back in August that I bought at Nordstrom in late spring for $219.00. I have worn the shirt exactly two times, to two dinner events, for a total wear time of probably 6 hours. Both times, as I always do, I requested when I dropped off my cleaning that my rayon shirts be dry cleaned, not laundered, because laundering can abrade the yarn texture of rayon. The first time, I dropped it off at Mulberry's and everything was perfect. The second time, however, the shirt came back badly mangled. There were discolorations and abrasions across the front and back of the shirt; it had been badly pressed and the collar was misshapen; and the colors had transferred badly, so that what used to be white had turned a dirty, ugly grey. When I brought this up to the manager, I was given a weeks-long run-around of avoided calls and long delays that finally terminated, in November, with a long winded report claiming that the manufacturer of the garment, not Mulberry's, is responsible for damaging the garment because their care label was incorrect! I worked in the garment industry in NY and LA for more than a decade, at Ralph Lauren, Calvin Klein, and several other well known brands, and I know what I am taking about when I am evaluating a garment: This shirt was badly mangled by a garment care team that not only does not understand fine textiles, but that also DOES NOT LISTEN to customers' own directions and preferences about their garments. Then, to make matters worse, Mulberry's obfuscates their accountability with a long-winded technical report that has obviously been engineered to manipulate me into believing that a leading menswear designer is responsible for Mulberry's incompetence. The Edina store manager offered to let me come by and pick my shirt up, but it's completely unwearable, I therefore have no need for it, and I will never enter another Mulberry's facility again. If you don't want to find yourselves in a similar situation, I recommend that you take your garments elsewhere.

    Great experience with wedding dress cleaning and preservation. Friendly staff with good turn around…read moretime. Wedding dress cleaning will take 30 days. They are more on the pricey side but do a great job!

    Oh Sew Special - sewingalterations - Updated May 2026

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