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    Oh Sew Special

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

    Services - Oh Sew Special

    Clothing alterations

    Clothing mending and repair

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    Mulberrys Garment Care

    Mulberrys Garment Care

    3.3
    (47 reviews)
    $$

    My mom always brought her items to Mulberrys, and when she passed away and I was able to snuggle…read moreinto her heirloom Irish sweaters, I knew exactly where to go. Jason is always there with a smile on his face, even early in the morning. He handles my items with care, never rushes me out the door, and always helps to make sure I'm using whichever is the best coupon available on my account. I moved out of the neighborhood, but the quality of service and the fantastic customer attention from Jason and the entire staff at this store are why I drive back :)

    I write this review reluctantly, because I have had some positive experiences at Edina Mulberry's,…read moreand the people are friendly. But be warned: if you have fine, expensive garments and Mulberry's ruins them, they WILL NOT TAKE ACCOUNTABILITY OR STAND BEHIND THEIR WORK PRODUCT. Long story short: I dropped off a Summer 2025 men's rayon shirt back in August that I bought at Nordstrom in late spring for $219.00. I have worn the shirt exactly two times, to two dinner events, for a total wear time of probably 6 hours. Both times, as I always do, I requested when I dropped off my cleaning that my rayon shirts be dry cleaned, not laundered, because laundering can abrade the yarn texture of rayon. The first time, I dropped it off at Mulberry's and everything was perfect. The second time, however, the shirt came back badly mangled. There were discolorations and abrasions across the front and back of the shirt; it had been badly pressed and the collar was misshapen; and the colors had transferred badly, so that what used to be white had turned a dirty, ugly grey. When I brought this up to the manager, I was given a weeks-long run-around of avoided calls and long delays that finally terminated, in November, with a long winded report claiming that the manufacturer of the garment, not Mulberry's, is responsible for damaging the garment because their care label was incorrect! I worked in the garment industry in NY and LA for more than a decade, at Ralph Lauren, Calvin Klein, and several other well known brands, and I know what I am taking about when I am evaluating a garment: This shirt was badly mangled by a garment care team that not only does not understand fine textiles, but that also DOES NOT LISTEN to customers' own directions and preferences about their garments. Then, to make matters worse, Mulberry's obfuscates their accountability with a long-winded technical report that has obviously been engineered to manipulate me into believing that a leading menswear designer is responsible for Mulberry's incompetence. The Edina store manager offered to let me come by and pick my shirt up, but it's completely unwearable, I therefore have no need for it, and I will never enter another Mulberry's facility again. If you don't want to find yourselves in a similar situation, I recommend that you take your garments elsewhere.

    Oh Sew Special - sewingalterations - Updated July 2026

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