THE WORST SERVICE EVER. I CANNOT STRESS THAT ENOUGH.
The lady who owns this company or takes calls for this company has the worst customer service ever.
I called Wednesday, early afternoon around 2-3 for an appt. Lady was busy at the moment doing carpets. She asked for my name and number to give me a call back later in the day. Never received a call, so I called and she said the same exact thing, that she would call me back. NEVER GOT A CALL BACK. Which led me to call on Thursday. for an appt for the following Friday.
She was able to take me but because I do have a dog, she charges and extra $97 for that service. I asked why it cost so much and she did explain to me why it cost extra. I was making this appt for my sister, which at the moment was on vacation, so I had to get intouch with her to confirm if she wanted to pay the extra $97.
I told the lady to keep the appt, because I was sure my sister wouldn't mind paying the extra but I just wanted to confirm. After comfirming that my sister she did not mind paying the extra, I called back and no one picked up. Left and message and never got a call back. Called a few more times and she still did not answer, so I left other messages.
Day of my appt, I waited for them to arrive but no one arrived. So I decided to call and she said that she gave my appt to another person because I NEVER CALLED BACK. She bitched at me because of no call back. Which is ridiculous because I called and left serval voicemails.
She told me the next available appt was Mon 11/24. But over the weekend I was able to find another place that can do it before my sisters arrival.
Today 11/24, I had my sister call her to cancel the appt and she was so rude.
She basically yelled at my sister because we canceled on short notice and because she doesn't think "third parties" make stuff like this easy. For her to think that was rude, is beyond ridicuous. If I am busy, I will find another person to simply cancel. It should be as easy as it sounds. BUT the person she is, she had to put her two sense into it. Which is not neccessary because 1st I don't need to hear you complaining. 2nd a cancelation is a canvelation. You may ask the reason why they are canceling and see if they would like to reschedule. But further than that is not your business.
My sister called to let them know their services are not longer needed. So that they don't show up to my home for no reason. I don't need to waste peoples time, like how she did with mines, when I know there is other things they need to do.
I simply had my sister call because as of right now I am at work, not able to make a phone call to her myself.
This lady rude, has the worst customer service, and lacks responisbilites to her company.
DO NOT GIVE THIS BITCH (yes, bitch, not women) SERVICE. read more