I had a great experience with Lotus Cleaning Services and will absolutely be using them again. They were quick to provide a quote, super responsive throughout the entire process, and very easy to communicate with. Before the cleaning, they took the time to talk through my problem areas and made sure everything was clearly understood. The cleaners themselves were fast, incredibly thorough, and did an excellent job overall. The space looked noticeably better when they were done, and nothing felt rushed or overlooked. If you're looking for a reliable, professional cleaning service that actually listens and delivers, I highly recommend Lotus Cleaning Services. read more

Thanks for everything today, and throughout the planning process. Everyone arrived on time, was professional, and got the place looking fresh and smelling clean. The ladies, Laura and Ebony, who cleaned did an amazing job, and the carpet guy has the place looking great. What a phenomenal service. Thank you again. read more

Teresa and Maite did an excellent job! They were so thorough and the entire house looks great. Rates are reasonable and good communication/coordination. Highly recommend Lotus Cleaning Services! read more

Maria from Lotus was extremely communicative and answered all my questions prior to the service. The team came and did an amazing job cleaning my house. They listened to a couple of special instructions I had and then went above and beyond. Thank you to all at Lotus! read more

The ladies did an amazing job deep cleaning our home before we moved in!! They were super responsive when I reached out for a quote and did an incredible job with the house - I swear the house was glistening after they were done! Their attention to detail was incredible and they were also very reasonably priced. read more

The cleaners were very nice and did a good job. Booking was easy and the customer support is very responsive and helpful. Reasonably priced as well. read more

Wouldn't work with them again. Double charged me for a service 2 months after the service was completed. I called to check on the charge and they acknowledged their mistake and said they could mail me a check..2 week later still no check in hand and no one could tell me if a check was even processed. The women on the phone was kind and polite but if you can charge my card, you should be able to refund me just as fast.. read more

Wendy and Fatima did great! Arrived on time, communicated well and the place looked spotless after they were done :)

Great service, great pricing, fantastic cleaners. Arrived on time, did a phenomenal job and were incredibly friendly. I will definitely use Lotus again in the future. read more

Leaving this review a few months delayed. Lotus cleaners estimated my move-in clean to be $208.25 - $297.50. Lotus ended up charging $300. They failed to scrub the toilet and did not clean dust from the inside of cabinets, ceiling fan or wall adornments. This is despite the fact that I requested an estimate for a 750 sq foot space but ended up having only about 500 sq feet cleaned. I cannot recommend their move-in cleaning service. read more

Very happy. We ordered a deep cleaning for 2.5 bathrooms, foyer, kitchen, dining and living room. The lotus team did a great job and the price for time spent was reasonable. We plan to start with regular biweekly cleaning, adding upstairs primary bedroom and carpet vacuuming on stairs and hallway. Again quoted a very reasonable price. read more

Office gal Rebecca is amazing! The cleaners she sent were amazing!! I had a great experience. I reached out for a quote and I was so overwhelmed with the grunge and grime left from an eviction move out that I was in dire need of help, fast!! Rebecca is an absolute angel to send me cleaners within LESS than 24-hours! Cleaners were, Alberto and a very nice gal whom I can't spell her name but she was so sweet, and Alberto too! They're AMAZING! What an excellent job they did! I'm so happy! read more

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I contacted Lotus for Move-In cleaning, and they contacted me same day with a quote, and offered me a same day appointment. Laura and Mayelis arrived right on time, and did a very thorough job. They removed crumbs from the kitchen that I would never have found. Thanks! read more

Lotus Cleaning Services - Home Cleaning Near Me - Oakland, California

Fantastic move out services and great, prompt communication! I'd use the again for any deep move out clean

One word: yikes. Here's what happened: I fill out the online intake form. We start emailing back and forth. I have a pretty specific list of needs that I send them in an organized document. Make it easy for them. They respond with what they do and don't do. All good - I'm aligned. We pick a date. Confirmation email comes. The date is wrong. Ok, no big deal. I tell them and they update it. But that was only a foreshadowing of what was to come... Day-of service, I log into my customer portal. None of my information is in there. Nobody copy and pasted a thing. It's empty. No details on my service. I'm starting to think "uh oh"... Cleaning ladies show up. They have no information. Nobody sent them anything or briefed them on what I needed. They don't even know the basics (how many rooms and bathrooms in the house, etc). You can tell because they showed up with a tiny tote of basic cleaning supplies. So now, as the customer, it's my job to brief them? Uh, ok. They're here, so I'll give that a shot. Unfortunately, I don't speak Spanish very well, and it's way to detailed of a list for me to try and make it work. So I call Lotus and ask what my options are. They don't know anything because their email system is down (shocking...). But they say that I can text them what I need done and they'll send it to the ladies. Uhhh...yeah, I'm not paying $500+ for this kinda shotty service. I talk to my wife and call back. Biddi answers. She was great, understanding, and said they'd cancel with no cancelation fee. If this was a review of Biddi, I'd give her 5 stars. Unfortunately, it's not, it's a review of Lotus. I email back the two other employees who originally reviewed my scope and scheduled me, just to explain what happened and make sure I'm not charged. And here's the icing on the cake: they reply with an email that explains how they did nothing wrong. I'm misunderstanding, they did everything right - it was the cleaning ladies fault! Oh boy... Lotus: your employees *are* part of you. Your company and your brand. Arguably the most important piece. To the customer, you are one unit. The fact that you created this divide between ownership and employee speaks volumes to how you operate your business and why this happened in the very first place... People: avoid and go elsewhere. read more

They cleaned my house once and did an ok job, not great but ok. Unfortunately they shifted my area rug so it's crooked. I'll have to get someone to come over and help me move the furniture to fix it. They cancelled the night before but then were able to send a replacement team. My real compliant is pricing. I have a small one-bedroom apt. They quoted me $119-149 which I agreed to. I tidy up before cleaners come, there are no kids or pets in my house, and I have a robotic vacuum, etc. When I got the final bill it was $243. I checked the fridge and inside the oven and they hadn't been cleaned so it wasn't a "deep clean". I asked them about the charges but they wouldn't budge. I wouldn't use them again. read more

We requested a deep house cleaning and had a great experience from start to finish. Communication was excellent between booking and the day of service--both the admin team and the cleaners were clear and responsive. Hazel and Maite arrived right on time and were incredibly thorough and efficient. They deep cleaned my 2br/1ba home in just 2 hours, and I was really impressed with the results. Would absolutely hire them again! read more

We were recommended Lotus by a friend who regularly uses them. As we were looking for some more support during a busy time, I decided to start by scheduling a one off appointment and only if we were satisfied would we proceed with a recurring cadence. With requesting the service, my friend connected me to Lotus via email and this is how we handle all our communication with them. She had told me they were a nontoxic business but it was super important to me that only vegan and cruelty free cleaning products be used in my home. I asked them what products they used, was told primarily Betco, and i was able to confirm this met my needs. We also asked if they could use our vaccum instead of theirs and they complied. We were provided an estimate for our home based on the hourly East Bay rate on their website. Scheduling wise, we had a bit of back and forth on finding a day/time that worked for both of us to the point that I thought we might not be able to get them as quickly as we wanted, but I was pleasantly surprised and we were able to schedule an appointment for soon very quickly. Two cleaners (Wendy & Mayeli) came to our home and did a great job. We could see a visible difference in the bathroom and kitchen. I could see little details accounted for in the bedrooms as well. One small thing is that unfortunately, possibly because it was their first clean or maybe the apartment layout was different than they envisioned, the time did go over the estimate and we ended up paying more than we originally estimated. Once they reached the end of the originally estimated time, Lotus reached out to us to confirm it was okay to proceed and we agreed. Given the good work they did, we proceeded with setting up our recurring clean and will be trying them again a second time in a few weeks. I hope that more can be done in less time given the recurring the appointment and familiarity with our home, but this point aside, they did great work. I didn't have to explain much to them or ask them to go over more than a couple areas once more. One small note is that our bathtub didn't look sparkling white after but they said it's because the nontoxic products won't give that look which makes sense and is okay with us. The first payment is done via credit card with a $5 processing fee and after that, other payment methods are accepted for future visits. If you're considering a cleaning service, I highly recommend Lotus as I will continue to use them. read more

Lotus Cleaners did a great job job doing a deep clean on our house. We asked for them to pay special attention to our grout in the bathroom and they did exactly that. Our bathroom has never looked cleaner. read more

I was a little nervous to trust strangers in my home as I had never hired a housecleaner before but I had a great experience with Lotus. They have been very responsive in their communication and they arrived close to the scheduled time and began cleaning immediately. And they did an amazing job! I was able to set up in advance exactly what I wanted them to do and they did it beautifully and thoroughly. They cleaned under things I don't even clean under! They didn't miss a spot and I came home to a sparkling clean home. I also love that they use non toxic products as I try to use only organic food and products. I would highly recommend Lotus if you are looking for a trustworthy, dependable, and thorough cleaning service. read more

Laura and Maya cleaned my house today. They did such a great job, everything sparkled and they were quick as well. I recommend this company!

I used this service and it left me with a flea infestation in my home a week later. The vacuum they brought into my home was old and looked improperly maintained and cleaned, and it left my carpet smelling like other people's feet after they vacuumed. I believe their vacuum was also infested with fleas, as I don't have pets and there's nothing else that happened in my home that week that could have led to fleas other than that cleaning. I contacted the business and they denied any reimbursement for extermination services. Also, the cleaners submerged my electronic kitchen scale in the sink, totally ruining it. Other than that, the cleaning was decent. read more

I had the thought "I should get someone to come clean my house" at 11am, the cleaners were there at 2pm. Amazing. They did an awesome job too. read more

The crew worked hard and did a great job. My bathrooms and kitchen shine. Definitely worth the money.

The Lotus team is incredibly professional, and their communication is wonderful, which is very appreciated. They are super clear, transparent & fair in their pricing, expectations and also taking care of their staff, which is really important to me. Angelica & Norma were an awesome team who were very patient with us as we were still in the process of decluttering and organizing our home - they worked around us, and left our home feeling so much better, more peaceful and organized. They listened to what we needed, and were so sweet and kind. I feel they went above & beyond what was expected, and certainly exceeded our expectations based on past cleaners. It's a true blessing to get help when it's needed, and I'm looking forward to setting up bi-weekly cleanings so we can keep our spaces tidy! I also really like that this company supports single mothers, promotes eco-friendly cleaning for staff and us, and I feel good about supporting them as a good business that adds value to our community. read more

I requested a deep cleaning with tile and grout scrub ($297 quote). Many areas were missed (corners, baseboards, mirrors, fridge, countertop, and the floors weren't cleaned well) and instead of putting the trash bag in the designated space, they left it on the sidewalk in front of my apartment building. So many items were left out of place (such as crooked art on walls) and a spray bottle was left at my home. I am very dismayed by the service and the lack of care and attention to detail. read more

Lotus cleaning did an excellent job. My kitchen and bathroom grout and shower (glass door with hard water stains) was particularly hard to clean and they focused on those areas and did a very thorough job. Ariana cleaned my house and would love to have her back! General good customer service: My initial scheduled cleaning was cancelled last minute as the original cleaner got sick (unavoidable), but Lotus responded quickly to my email and sent someone else the next day (on Saturday despite their normal hours being Monday-Friday). They were also very accommodating on price. read more

I use Lotus for bi-annual deep cleans of my 3BR, 2BA home in the East Bay, and they always do an excellent job! They manage to get the house so much cleaner than I ever can when cleaning on my own. Additionally, the cleaners are always prompt and polite and work efficiently without cutting corners. I especially appreciate how they dust around all the items on our shelves, including delicate figurines and many kid items/toys. Scheduling is always a breeze, and the communication with the Lotus team is excellent. Highly recommend! read more

Great service. Very professional and friendly. Team is always very efficient and thorough.

We hired Lotus for a move out cleaning. We'd lived in our apartment for 15 years and once we removed all of our possessions, we could see it was in dire need of a deep cleaning. I'm so impressed with the work the team from Lotus did. The apartment was sparkling when they finished. A few things in particular stood out-- 1. Everything was included. Other quotes we received had oven, baseboards, etc as add-ons. With lotus it was everything all included in one very reasonable price. 2. The quality and ease of communication getting the quote and setting up the appointment was excellent. Everyone I emailed/spoke with was just super friendly and helpful, and they responded to questions right away. Overall a super positive experience. We are definitely going to use Lotus for periodic deep cleans in the future. Highly recommend! read more

The team that cleaned my house were thorough and did an overall good job in cleaning all areas of my home, there were a few issues I'd like to address. 1. With the language barrier, it made it difficult to communicate basic tasks to the team such as asking them if they could do laundry of the bed sheets/bed spread. 2. While the team was very thorough in cleaning, they left my house very disorganized, and I ended up having to reorganize much of my things which was time consuming and unnecessary as a professional cleaning service should be able to clean and put things back to how they were found. I spent much of my time after the cleaning reorganizing my belongings as they were pushed around and not placed in their original spot. 3. The cleaning of the kitchen was very haphazard, and the team did not know how to properly load a dishwasher, leading to a misuse of the dishwasher load and I had to redo the dishwasher as many things had dirty dishwater in them due to being loaded incorrectly. This is not what I would expect from a professional service - basic understanding of loading/unloading a dishwasher, or hand washing dishes is imperative. They also placed many of my dishes in the wrong cabinets and instead of communicating with me and asking me where things should go, they made assumptions that left me looking for my kitchen tools or dishware in all the wrong places. 4. They did not understand how to operate my laundry machine and at one point, accidentally broke a piece of my laundry machine knob which I was able to fix with no issue. This is also a fairly standard practice with many professional cleaning services - clients should not have to dictate how many laundry pods to use, how to turn on the machine, etc. Overall, the cleanliness of my house was satisfactory, but the expensive price of cleaning compounded with the issues I experienced, leave me unsatisfied with the service. read more

Lotus Cleaning Services - This is how my dishwasher was loaded by the cleaning team. - Home Cleaning Near Me - Oakland, California

I used request a quote a few months ago and found Lotus Cleaning for my rental unit for the next tenant and they did a fantastic job. They are on time, polite and did a thorough cleaning. Will recommend to others! read more

I love lotus cleaning! They really do such a great job and they are reasonably priced. Extremely responsive as well. I reached out on a Wednesday and I was booked for the next day. The cleaners really pay attention to detail and are extremely professional. I'd recommend them to anyone looking for a house cleaning. read more

I was disappointed by the service I got from Lotus. I requested biweekly cleaning and a consistent team, so that I wouldn't have to keep reminding them to clean my patio and other specific details like that. Yet it felt like there were different people coming every time. This might have worked, but the people were so focused on getting done quickly that they didn't pay as much care as needed. They broke several blinds in my bedroom, threw out my night guard and broke the lid of my trash can. The final straw was pricing. Why do I have to pay a higher hourly rate for the same amount of time when I switched from biweekly to every 3 weeks? read more

This was my first time receiving a cleaning service and I was very pleased with the results. Adriana and Rosa were very friendly, efficient, and thorough. As soon as they entered the door they got right to work. They made everything sparkle! The whole company was also great with communicating with me about needing to reschedule and adding on additional time with my consent. The price point was also great and they checked in with me to see if it would fit my budget(when booking) which I thought was very considerate of them. I would definitely recommend this service to anyone looking for a good deep clean! read more

I recently hired lotus to do a deep clean on a house that hadn't been cleaned regularly for several years and they completely shocked me with how well they cleaned. I used to run my own cleaning service and Quenia and her crew are excellent in my experience. Highly recommend. read more

Thank you for the hard work, everything looks great and is very clean! Good communication as well. Thanks again.

We recently had our first cleaning with Lotus, and the team was amazing! They were thorough, efficient, and friendly, and the house looked great afterwards. The Lotus office is extremely responsive on email and it has been very easy to coordinate with them; they were able to accommodate our requests for scheduling, even during the busy holiday season. This family-owned business pays a living wage, which is important to us, and we found the pricing very reasonable. We have decided to have them come regularly, and highly recommend Lotus! read more

Very easy to book and schedule services. The company is very responsive and I was able to schedule a team to come out right away. The team worked really hard doing a deep clean of my apartment. I would definitely recommend this company and will be setting up reoccurring cleaning services. read more

Best service you will ever get. My bathroom was so dirty and nasty I was embarrassed to have company. These women worked like godhands. My first time using them and I will be calling back every other month for a deep cleaning. They value there work and it shows. 10/10. I can't believe how good they worked. Best in the business. Don't call nobody else. My mom tipped them we was so happy. read more

Lotus Cleaning Services - Before and after Best service - Home Cleaning Near Me - Oakland, California

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