I'm leaving this review to acknowledge the hard work of our monthly cleaning crew, Laura and Mayelis in our Oakland home. They are always prompt and work very hard. Regardless of how much I "pre-clean", I can always tell the difference after they've been through as the house is left spotless. They work solidly and efficiently while they are here and are very courteous to us and our pets. Thank you, ladies!! You're fabulous!! read more

I've used Lotus Cleaning Services about 3-4 times over the past few years, and I've consistently had a great experience. Their admin team is very efficient and communicative. They called me directly to confirm the services I requested and made sure everything was properly scheduled ahead of time, which I really appreciated. The cleaning teams have also been professional and efficient. As soon as they arrived, they assessed the home, figured out their plan, and quickly got to work. They were organized and did a thorough job while still completing everything in a timely manner. One thing I especially appreciate is that they don't simply finish and leave. They waited for me at the end so we could do a walkthrough together and make sure I was satisfied with the cleaning. After using them several times, I've found them to be reliable, professional, and easy to work with. I would definitely recommend Lotus Cleaning Services. read more

I requested a deep cleaning, including inside the fridge and oven, and things worked out very well. My house hasn't looked this clean in a very long time. Communication was good and was through email at first, then texts, and a few calls on the day of for updates. Price was a bit higher than expected but that's because of it being an initial deep clean, and the home has many items in it. Will probably use again for a standard clean, which was quoted as being less. Thank you Lotus read more

Had a deep cleaning done by lotus in my bedroom, bathroom and kitchen prior to having surgery. They were amazing! Got behind furniture, cleaned walls and windows and moved everything they could to make sure things were done properly. Laura and Kelly and another woman I don't know the name of, couldn't have been more helpful and wonderful. I can't recommend them highly enough. Will plan to get this extra service more frequently. We use Lotus two times a month anyway and have for a number of years. I have been very happy with their services and will continue to sing their praises. read more

I just had adriana and team clean my home and very happy. my personal items were nicely folded and the little touches in the bathroom made me smile. thank you Adriana! read more

Laura and Adrianna did a wonderful job cleaning the townhouse we are preparing for market. They were on time, and came with all their supplies, big smiles and great attitudes. It took them 4 hours (exactly what they estimated) to clean every nook and cranny, including the inside of appliances and drawers and cabinets. They pointed out to me when something was broken or defective, so that I was sure to note it was in that condition before they started. They were pleasant, professional, and left the place looking sparkling clean. Thanks to Lotus and The Laura & Adrianna Team!! read more

It was such a relief to see my house cleaner than I could ever make it after a service from Lotus. They have excellent and clear communication, reasonable prices, and thoroughness! Highly recommend. read more

Wendy and Estela provided great service. They were on time and worked very hard for a thorough cleaning of my home. It was easy to book the appointment with Maria who explained all details of the job and a quote. Book your cleaning soon. read more

AMAZING!!! We just got a deep clean from Laura, Kelly, and Dublin from Lotus and it is one of the best jobs I have ever seen. They are incredible. They did such an amazing job, I cannot even comprehend how good it is. I will absolutely book them again this was such an incredible job. So professional and wonderful. They are true lifesavers. Do not hesitate to book. They are 10 out of 10. Thank you!!!!!!!!!!! read more

Updated for their response: I was not an "occasional" client. I was a monthly client. I'm not sure if your system is incorrect again or if you're trying to minimize our interactions. Either way, the feedback below all still applies for either type of client. It sounds like you are ok with treating "occasional" clients poorly. Original post: They ask for instructions/information about your house on their intake form. But I was later told that the information I provided wasn't saved, and the teams are not reading this information anyway. I was told I would have the same team coming for each visit. Each visit I had a different team show up. Their green cleaning products don't work unfortunately. I've had multiple instances where the team left without finishing everything. I promptly notified the company when this happened. Lastly, trying to schedule with them is a headache. I've had to reach out multiple times. They seem disorganized and aren't always responsive to emails or calls. read more

Lotus Cleaners have been great to work with. We especially love Estefani and the detailing in her work. They are easy to work with and their communication is great. read more

I had a great experience with Lotus Cleaning Services and will absolutely be using them again. They were quick to provide a quote, super responsive throughout the entire process, and very easy to communicate with. Before the cleaning, they took the time to talk through my problem areas and made sure everything was clearly understood. The cleaners themselves were fast, incredibly thorough, and did an excellent job overall. The space looked noticeably better when they were done, and nothing felt rushed or overlooked. If you're looking for a reliable, professional cleaning service that actually listens and delivers, I highly recommend Lotus Cleaning Services. read more

I highly recommend Lotus Cleaning Services! The cleaning team is thorough, conscientious and reliable. The customer service team responds promptly to queries and keeps me informed with regular service reminders. I am so grateful for their service and reasonable rates! read more

Thanks for everything today, and throughout the planning process. Everyone arrived on time, was professional, and got the place looking fresh and smelling clean. The ladies, Laura and Ebony, who cleaned did an amazing job, and the carpet guy has the place looking great. What a phenomenal service. Thank you again. read more

Office gal Rebecca is amazing! The cleaners she sent were amazing!! I had a great experience. I reached out for a quote and I was so overwhelmed with the grunge and grime left from an eviction move out that I was in dire need of help, fast!! Rebecca is an absolute angel to send me cleaners within LESS than 24-hours! Cleaners were, Alberto and a very nice gal whom I can't spell her name but she was so sweet, and Alberto too! They're AMAZING! What an excellent job they did! I'm so happy! read more

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Maria from Lotus was extremely communicative and answered all my questions prior to the service. The team came and did an amazing job cleaning my house. They listened to a couple of special instructions I had and then went above and beyond. Thank you to all at Lotus! read more

I can't say enough for Lotus. They go deep, and though some of the cheerful cleaners speak little English, the front office is helpful in passing along specific things you want hem to do. This was amazing: I've had a food chopper and the unit was riddled with ugly black spots that I could not get out, so I asked one of the cleaners if she could maybe do something with it. She said yes, and totally restored it so that all the spots were gone and it looks like new. A++ I have tried others, but Lotus stands above them all. read more

Wouldn't work with them again. Double charged me for a service 2 months after the service was completed. I called to check on the charge and they acknowledged their mistake and said they could mail me a check..2 week later still no check in hand and no one could tell me if a check was even processed. The women on the phone was kind and polite but if you can charge my card, you should be able to refund me just as fast.. read more

The ladies did an amazing job deep cleaning our home before we moved in!! They were super responsive when I reached out for a quote and did an incredible job with the house - I swear the house was glistening after they were done! Their attention to detail was incredible and they were also very reasonably priced. read more

I hired Lotus to deep clean my apartment for move-in after it had sat vacant for a while, and they did an incredible job! They were so thorough and very communicative, and when the team required extra time to finish a particularly touch section they made sure to get approval before continuing and did a great job on that difficult part. I recommend them for any deep cleaning job you might need, and I'll keep hiring them for monthly cleanings and any other services that might come up. read more

Great service, great pricing, fantastic cleaners. Arrived on time, did a phenomenal job and were incredibly friendly. I will definitely use Lotus again in the future. read more

One word: yikes. Here's what happened: I fill out the online intake form. We start emailing back and forth. I have a pretty specific list of needs that I send them in an organized document. Make it easy for them. They respond with what they do and don't do. All good - I'm aligned. We pick a date. Confirmation email comes. The date is wrong. Ok, no big deal. I tell them and they update it. But that was only a foreshadowing of what was to come... Day-of service, I log into my customer portal. None of my information is in there. Nobody copy and pasted a thing. It's empty. No details on my service. I'm starting to think "uh oh"... Cleaning ladies show up. They have no information. Nobody sent them anything or briefed them on what I needed. They don't even know the basics (how many rooms and bathrooms in the house, etc). You can tell because they showed up with a tiny tote of basic cleaning supplies. So now, as the customer, it's my job to brief them? Uh, ok. They're here, so I'll give that a shot. Unfortunately, I don't speak Spanish very well, and it's way to detailed of a list for me to try and make it work. So I call Lotus and ask what my options are. They don't know anything because their email system is down (shocking...). But they say that I can text them what I need done and they'll send it to the ladies. Uhhh...yeah, I'm not paying $500+ for this kinda shotty service. I talk to my wife and call back. Biddi answers. She was great, understanding, and said they'd cancel with no cancelation fee. If this was a review of Biddi, I'd give her 5 stars. Unfortunately, it's not, it's a review of Lotus. I email back the two other employees who originally reviewed my scope and scheduled me, just to explain what happened and make sure I'm not charged. And here's the icing on the cake: they reply with an email that explains how they did nothing wrong. I'm misunderstanding, they did everything right - it was the cleaning ladies fault! Oh boy... Lotus: your employees *are* part of you. Your company and your brand. Arguably the most important piece. To the customer, you are one unit. The fact that you created this divide between ownership and employee speaks volumes to how you operate your business and why this happened in the very first place... People: avoid and go elsewhere. read more

They cleaned my house once and did an ok job, not great but ok. Unfortunately they shifted my area rug so it's crooked. I'll have to get someone to come over and help me move the furniture to fix it. They cancelled the night before but then were able to send a replacement team. My real compliant is pricing. I have a small one-bedroom apt. They quoted me $119-149 which I agreed to. I tidy up before cleaners come, there are no kids or pets in my house, and I have a robotic vacuum, etc. When I got the final bill it was $243. I checked the fridge and inside the oven and they hadn't been cleaned so it wasn't a "deep clean". I asked them about the charges but they wouldn't budge. I wouldn't use them again. read more

We were recommended Lotus by a friend who regularly uses them. As we were looking for some more support during a busy time, I decided to start by scheduling a one off appointment and only if we were satisfied would we proceed with a recurring cadence. With requesting the service, my friend connected me to Lotus via email and this is how we handle all our communication with them. She had told me they were a nontoxic business but it was super important to me that only vegan and cruelty free cleaning products be used in my home. I asked them what products they used, was told primarily Betco, and i was able to confirm this met my needs. We also asked if they could use our vaccum instead of theirs and they complied. We were provided an estimate for our home based on the hourly East Bay rate on their website. Scheduling wise, we had a bit of back and forth on finding a day/time that worked for both of us to the point that I thought we might not be able to get them as quickly as we wanted, but I was pleasantly surprised and we were able to schedule an appointment for soon very quickly. Two cleaners (Wendy & Mayeli) came to our home and did a great job. We could see a visible difference in the bathroom and kitchen. I could see little details accounted for in the bedrooms as well. One small thing is that unfortunately, possibly because it was their first clean or maybe the apartment layout was different than they envisioned, the time did go over the estimate and we ended up paying more than we originally estimated. Once they reached the end of the originally estimated time, Lotus reached out to us to confirm it was okay to proceed and we agreed. Given the good work they did, we proceeded with setting up our recurring clean and will be trying them again a second time in a few weeks. I hope that more can be done in less time given the recurring the appointment and familiarity with our home, but this point aside, they did great work. I didn't have to explain much to them or ask them to go over more than a couple areas once more. One small note is that our bathtub didn't look sparkling white after but they said it's because the nontoxic products won't give that look which makes sense and is okay with us. The first payment is done via credit card with a $5 processing fee and after that, other payment methods are accepted for future visits. If you're considering a cleaning service, I highly recommend Lotus as I will continue to use them. read more

I contacted Lotus for Move-In cleaning, and they contacted me same day with a quote, and offered me a same day appointment. Laura and Mayelis arrived right on time, and did a very thorough job. They removed crumbs from the kitchen that I would never have found. Thanks! read more

Lotus Cleaning Services - Home Cleaning Near Me - Oakland, California

I was a little nervous to trust strangers in my home as I had never hired a housecleaner before but I had a great experience with Lotus. They have been very responsive in their communication and they arrived close to the scheduled time and began cleaning immediately. And they did an amazing job! I was able to set up in advance exactly what I wanted them to do and they did it beautifully and thoroughly. They cleaned under things I don't even clean under! They didn't miss a spot and I came home to a sparkling clean home. I also love that they use non toxic products as I try to use only organic food and products. I would highly recommend Lotus if you are looking for a trustworthy, dependable, and thorough cleaning service. read more

I used this service and it left me with a flea infestation in my home a week later. The vacuum they brought into my home was old and looked improperly maintained and cleaned, and it left my carpet smelling like other people's feet after they vacuumed. I believe their vacuum was also infested with fleas, as I don't have pets and there's nothing else that happened in my home that week that could have led to fleas other than that cleaning. I contacted the business and they denied any reimbursement for extermination services. Also, the cleaners submerged my electronic kitchen scale in the sink, totally ruining it. Other than that, the cleaning was decent. read more

We requested a deep house cleaning and had a great experience from start to finish. Communication was excellent between booking and the day of service--both the admin team and the cleaners were clear and responsive. Hazel and Maite arrived right on time and were incredibly thorough and efficient. They deep cleaned my 2br/1ba home in just 2 hours, and I was really impressed with the results. Would absolutely hire them again! read more

Laura and Mayelis did a fabulous job cleaning my house and working around me having to move my dogs around. They were professional and both worked so hard. They paid attention to each detail I requested and beyond! I look forward to seeing them again. Thank you! read more

Teresa and Maite did an excellent job! They were so thorough and the entire house looks great. Rates are reasonable and good communication/coordination. Highly recommend Lotus Cleaning Services! read more

The cleaners were very nice and did a good job. Booking was easy and the customer support is very responsive and helpful. Reasonably priced as well. read more

The Lotus team is incredibly professional, and their communication is wonderful, which is very appreciated. They are super clear, transparent & fair in their pricing, expectations and also taking care of their staff, which is really important to me. Angelica & Norma were an awesome team who were very patient with us as we were still in the process of decluttering and organizing our home - they worked around us, and left our home feeling so much better, more peaceful and organized. They listened to what we needed, and were so sweet and kind. I feel they went above & beyond what was expected, and certainly exceeded our expectations based on past cleaners. It's a true blessing to get help when it's needed, and I'm looking forward to setting up bi-weekly cleanings so we can keep our spaces tidy! I also really like that this company supports single mothers, promotes eco-friendly cleaning for staff and us, and I feel good about supporting them as a good business that adds value to our community. read more

Wendy and Fatima did great! Arrived on time, communicated well and the place looked spotless after they were done :)

Leaving this review a few months delayed. Lotus cleaners estimated my move-in clean to be $208.25 - $297.50. Lotus ended up charging $300. They failed to scrub the toilet and did not clean dust from the inside of cabinets, ceiling fan or wall adornments. This is despite the fact that I requested an estimate for a 750 sq foot space but ended up having only about 500 sq feet cleaned. I cannot recommend their move-in cleaning service. read more

The crew worked hard and did a great job. My bathrooms and kitchen shine. Definitely worth the money.

Very happy. We ordered a deep cleaning for 2.5 bathrooms, foyer, kitchen, dining and living room. The lotus team did a great job and the price for time spent was reasonable. We plan to start with regular biweekly cleaning, adding upstairs primary bedroom and carpet vacuuming on stairs and hallway. Again quoted a very reasonable price. read more

I requested a deep cleaning with tile and grout scrub ($297 quote). Many areas were missed (corners, baseboards, mirrors, fridge, countertop, and the floors weren't cleaned well) and instead of putting the trash bag in the designated space, they left it on the sidewalk in front of my apartment building. So many items were left out of place (such as crooked art on walls) and a spray bottle was left at my home. I am very dismayed by the service and the lack of care and attention to detail. read more

The team that cleaned my house were thorough and did an overall good job in cleaning all areas of my home, there were a few issues I'd like to address. 1. With the language barrier, it made it difficult to communicate basic tasks to the team such as asking them if they could do laundry of the bed sheets/bed spread. 2. While the team was very thorough in cleaning, they left my house very disorganized, and I ended up having to reorganize much of my things which was time consuming and unnecessary as a professional cleaning service should be able to clean and put things back to how they were found. I spent much of my time after the cleaning reorganizing my belongings as they were pushed around and not placed in their original spot. 3. The cleaning of the kitchen was very haphazard, and the team did not know how to properly load a dishwasher, leading to a misuse of the dishwasher load and I had to redo the dishwasher as many things had dirty dishwater in them due to being loaded incorrectly. This is not what I would expect from a professional service - basic understanding of loading/unloading a dishwasher, or hand washing dishes is imperative. They also placed many of my dishes in the wrong cabinets and instead of communicating with me and asking me where things should go, they made assumptions that left me looking for my kitchen tools or dishware in all the wrong places. 4. They did not understand how to operate my laundry machine and at one point, accidentally broke a piece of my laundry machine knob which I was able to fix with no issue. This is also a fairly standard practice with many professional cleaning services - clients should not have to dictate how many laundry pods to use, how to turn on the machine, etc. Overall, the cleanliness of my house was satisfactory, but the expensive price of cleaning compounded with the issues I experienced, leave me unsatisfied with the service. read more

Lotus Cleaning Services - This is how my dishwasher was loaded by the cleaning team. - Home Cleaning Near Me - Oakland, California

Lotus cleaning did an excellent job. My kitchen and bathroom grout and shower (glass door with hard water stains) was particularly hard to clean and they focused on those areas and did a very thorough job. Ariana cleaned my house and would love to have her back! General good customer service: My initial scheduled cleaning was cancelled last minute as the original cleaner got sick (unavoidable), but Lotus responded quickly to my email and sent someone else the next day (on Saturday despite their normal hours being Monday-Friday). They were also very accommodating on price. read more

Fantastic move out services and great, prompt communication! I'd use the again for any deep move out clean