They charged me more than double what my previous housecleaning provider charged and they didn't do nearly as good a job. I had to resweep my living room after they left because there were all kinds of visible dirt left behind. And I had to spot clean the bathroom where they left visible dirt (see photos). Extremely expensive and extremely disappointing quality. But I am giving them 2 stars because the two cleaners who came were very nice, even if ineffective. read more

Dolly's House Cleaning - Dirt they left behind, which I easily cleaned up after they left. - Home Cleaning Near Me

From the first moment I reached out via Yelp, Hortencia from Dolly's house cleaning was fantastic! They gave me a free estimate, walked the entire house with me and let me know what services they provide and I let them know what extras I was looking for and the communication was great! Hortencia then confirmed my price on the spot and let me know she would be keeping me updated via text as we get closer to the date for the cleaning. On the day of the cleaners showed up on time and did an AMAZING job doing this move out clean! Everything and I mean everything I asked for was done and the house was spotless! When my landlord walked the house during the final walk thru she wanted the contact information of who we hired it was so good! I highly recommend Dollys House Cleaning! read more

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Very nice friendly staff. Showed up earlier than scheduled and did a very thorough job of getting my empty unit Move In ready. I would absolutely use them again! read more

Prompt responding! Politely and timely communication with potential clients! I feel trust in this vendor! read more

The final cost was a tad higher than the original quote and I'm sure this is probably something they do all the time since they think you are limited with time. I had all day to get the job done and I was onsite clearing the garage as the 3 person crew cleaned our 4 BR, 3 1/2 bath house. I observed through the patio doors them cleaning every cabinet, every room, the oven, under the sink, every drawer in the kitchen including dusting above the cabinets and the refrigerator, which was also thoroughly cleaned. All of the window were cleaned and the sliding glass doors leading to the patio were cleaned inside and out. They also cleaned a years-old rust stain off of the shower pan which was in the shower when we moved in. I was very impressed and had it not been for them adding to the cost at the last minute I would have rated them 5 stars. Overall, I was very happy with the service. read more

Great service! We had a move out cleaning service needed for a 2bedroom 2 bathroom apartment. The apartment had very poor quality painting on the walls, so they left the walls alone but everything else from the floor, windows, window sills, counter top, bathrooms, cabinets, oven and fridge+ more were cleaned wonderfully! It took about 3 hours to perform the service and they had two people working on the job, we paid $350 for the 3 hour job. We just wanted to move out and have one less project to do as we had a lot on our plate and dollys cleaning provided stellar service and took some stress off our shoulders. Would definitely recommend, we respect the labor and efforts it took to clean the apartment and we honored the price they gave us, so please be respectful and honor their prices too! They are performing a service you aren't so understand that when you're reaching out for a cleaning service quote! Thanks again read more

This is an update, worse than I thought. This company and workers literally did a horrible job. Im not sure what they even cleaned, maybe the toilet. I was specific with what I wanted cleaned and it wasn't cleaned $240 plus $100 tip needs to be returned to me. They were in a rush to leave so I just looked and said ok, and they left. I was assuming that they would have done a great job based on the reviews but they didn't. Refund and Zelle my money back to me please. I should file a complaint with the BBB but I just want my money back. Next time I'll hire a professional cleaning crew for moving out. read more

We are very happy with the great work and attention to detail. They are also very responsive and friendly.

Dolly's House Cleaning has saved me twice this year! I wish I was able to use them more often. I booked the house cleaning service once in February to have my home cleaned for Chinese New Year, and once more in April to have our empty home cleaned and readied for a new tenant to move in. Both times, I scheduled only about a week in advance because I would forget to reach out after all the things on my to-do list, but no worries, Dolly has my back and were able to accommodate! Because I booked one-time services each time, the cleaners would come to my house, do a walk through with me to see identify the scope of the cleaning job, and call their manager for a time estimate on how long they think the job might take. The manager would communicate to me the price based on the estimated time. After the job was done and they checked that I was satisfied, the cleaning team would call the manager again to confirm the job was complete so the manager could calculate the price again. I really appreciate their hard work and honesty. I had already written a check today based on the estimated price. Upon completion of the cleaning job, the team called their manager to tell them that they finished 30 minutes ahead of schedule, so the amount due was less than the check I had given them. They could have just taken the check and left, but they waited for me to write a new check for the lesser amount. I love using them for house cleaning - great results for a great price! read more

One of the worst cleaning service ever used. If u live in a big house they will stay for hours on end. They came in to clean the front room and entrance took them 3 hours mind u my house is very organized kitchen took them another 3 hours. At the end they told us they never cleaned big house big as of 3000 sq ft house with two women. After 7 hours of being at my house I got bored and told them to leave. read more

Just amazing. I had never had a professional house cleaning and decided it was finally time, as my own personal weekly cleaning never felt like it was enough. I called Dolly's and left a voicemail, the owner Hortencia was responsive and we were able to set up a consultation for my home shortly after. I scheduled for an initial deep clean at a higher rate, and then monthly follow up visits for a lower monthly rate. I was blown away by how nice my house was after the initial deep clean. Absolutely loved my house and my husband loved it too. The cleaning crew Ana and Ilda (I hope I got their names right...) were very nice ladies, and worked really hard to clean up our horrible greasy oven and stove. Everything looked great. The house remained feeling very fresh and nice for weeks, with my own maintenance here and there. They just came for the first monthly cleaning I had scheduled, and I am blown away once again. The floors are so smooth and dirt free, everything has no dust on it....And not only that, but the ladies went above and beyond and even cleaned some of my appliances for me. I am now addicted and want professional housecleaning!! I even called back right away to rebook for next month, happily to be told they already have me arranged on the monthly schedule. Thank you so much to Dolly's Housecleaning, I would highly recommend to all. read more

Super easy to book called the company for a same day deep clean. I was added on the schedule a team arrived and did a fantastic job. I was comfortable enough to leave my key and let them clean. Came home to a shiny tub and bathroom sinks and shiny floors. I now have a new go to cleaner in San Leandro. Great service thank you ladies! read more

Since moving to the bay area ive been searching for a house keeper / clearner i can trust and dollys house cleaning was the perfect ones they make me feel like what i say matters and they listen and understand me wen i give direction very respectable and trust worrhy i will definetly be a return customer thank u for treating me and my home with treatment fit for royalty read more

I was desperate to find a last minute cleaning service after I found out my dad and (very judgmental) stepmom were coming for last minute visit! I called on Friday afternoon and spoke to someone immediately and scheduled for the next day. They said they'd call 20-30 mins before arriving, which they did and arrived on time. They got to work and my house looks amazing! Their attention to detail and cleaning things I never even considered (ceiling fans!) Needless to say, I am very pleased with Dolly's house cleaning service read more

my experience with Dolly's House Cleaning was wonderful. I just had a deep cleaning done for the holidays and I will be signing up for regular service. I was able to schedule on fairly short notice, at a time convenient for me, and the two person crew did a terrific job! One of the owners came with the team for the first visit to assess everything, and the final quote matched what we discussed over the phone. I highly recommend Dolly's House Cleaning! read more

On time, quick, efficient and friendly crew! They did a great job on the initial deep clean.

Second time I have had Dollys at my residence, there's only one thing to say about their service, "they're amazing". Very professional and my house is beyond clean. read more

I had Dolly's House Cleaning come today for the first time. I am very pleased with their professionalism and quality of work. I am very pleased read more

Those guys are 10 Stars easy. I called today at 9:30 a.m around 10:30 he came to give me free estimate. The price is worth every penny they HONEST, Professional and now there job in different level.! I left them the key for my hose b4 i left for work. When i back i had surprise Never saw my hose clean and orginaiz. Highly recommend for anyone of my friends ! Thank you read more

Dolly's House Cleaning - Single man need woman's tuch ;) Love it !!! - Home Cleaning Near Me

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Hands down THE BEST cleaners you will find. The owners are so professional and caring. The cleaners are great and very thorough. They are very good about arriving during the time frame. I cannot say enough good things about Dolly's. You might pay a little more but it is 100% worth it. I have paid less for other cleaners and they didn't come close to how incredible it is working with Dolly's. read more

Let me clarify the 5 stars please. I've not used them yet and this was purchased as a gift for a dear sweet friend who has a newborn and a 3 yr old-who eats the pretzel pieces off the hallway floor. I called three other places in the east bay. Need a quote, do you come as a team?, can I purchase regular cleanings for her, can she set this up? Those "other" services? Nasty. With a capital N. Offensive. Like really. Hortensia however, with Dolly's Cleaning, couldn't have been more accommodating Yes and yes. Of course and absolutely. That's all she kept saying. Not I need to see her place, not could be $100 or $600, not sometimes a team maybe not, not sometimes in the morning sometimes not. Lordy you'd have thought I was planning a major event. If Dolly's Cleaning is anything like her disposition, so amiable and accommodating, I'm certain her Cleaning will be stellar. And if there was something you needed and didn't receive, she will not argue with you, but do whatever you request. Trust me. Why? I've a very good sense about things. About people. Not good at a lot but this, reading the room stuff, this I'm quite good at. Wish she'd come to my neighborhood!! read more

Highly recommended! They do a great job and very accommodating to our needs! We have been using their services for months now and they never disappoint! read more

When Molly Maid's East Bay location closed, I have to say I wasn't very sad because Dolly's House Cleaning was created as a result! The ladies are friendly and they are willing to make adjustments if you ask! Love the customer service. :) read more

I had their service after I retired and was happy to have someone else, not me, to clean my place. I only used them twice - and never will I use them again. Pretty good job the first time. The second and last time that they were here was unprofessional. They asked me for a push broom for my balcony that had rough floor (water treatment); they should have had such broom. They asked me for a ladder to clean above; they should... they damage my curtain. They wouldn't clean areas that we agreed upon. And more... I do not recommend this company. read more

Great service and communication! I just hired them for a studio move out clean and the ladies that came were very thorough. I will absolutely be recommending and using this company in the future! Thank you! read more

Armando and Dolly's Cleaning are wonderful. They did a great job of cleaning our parents' home on a regular basis and are very easy to work with. So warm and professional. Excellent communication, super reliable, and thorough. read more

Great job. Very thorough and communicated well during the process. Would definitely hire again!

Where do I even begin. I cannot thank Dolly's House cleaning enough for their outstanding, trustworthy, and reliable service. Hortencia reassured me her team would take great care of all of my needs. And she was right! Everything was absolutely spotless. I always thought I maintained my home pretty well but when I walked in, it looked like a completely different house. My girls are meticulous. Every inch of the house was pristine. From the baseboards, window sills, fans, kitchen, bathrooms, bedrooms, places I'd never expect, all in perfect condition. It's like this time after time. I'm impressed with how quickly they respond and their flexibility. Communication is key. I'm so happy with their service I'd recommend Dolly's House Cleaning to anyone. read more

We've just had our first cleaning by Dolly's House Cleaning and we couldn't be happier with the results! Our house was in dire need of deep cleaning as my back injury prevented me from doing any work for weeks. In just two hours they managed to get our place back on track. Actually let's face it, it's cleaner than it's ever been. Great customer service too, they really want to make sure you are happy with the results. I'm looking forward to our next appointment! read more

Concerned about the time left I had and clearing out of a four-bedroom home I called Dolly's House Cleaning two days before vacating to do a final cleaning of the house before the new owners arrived. I spoke to two people that were very helpful in explaining their process. They sent two girls to clean the house and they were done within a couple of hours. It was easy and less exspensive then expected. I would recommend Dollys cleaning service for future cleanings. Thank you all so much at Dolly's house cleaning. It was greatly appreciated. read more

When the Oakland Merry Maids went out of business I was devastated. However, I found that the manager (Hortencia) and some of the ladies formed their own business. Dolly's House Cleaning. I was able to get the same women to clean my house and I couldn't be HAPPIER. They are friendly, trustworthy, thorough and pet friendly women. Hortencia, made an appointment with me and we walked the house and she recorded all that I wanted done, showed me her licensing and insurance. They are well organized and thorough - I highly recommend this service. Extremely Satisfied Customer in Alameda read more

The company has excellent customer service response and very nice phone interactions. I hired the company specifically for a move out cleaning of a small home. I specifically told them I needed inside windows cleaned, light fixtures and the laundry room. 1st of all we finalized a time of 9am, they call at 9 am to say they will be late 9:30 am. Then they proceed to increase the price 25% upon arrival. The house was vacant new paint and floor. They didn't have to clean the fridge. They did not move the existing fridge to clean nor the stove both were visibly filthy. They didn't clean the laundry room. Basically they did a lousy job. I have to hire another company to clean up after. I don't like to negatively impact what seems like a small family business but as a consumer who uses Yelp to locate a vendor I think it's important to leave my review. read more

Dolly's cleaning did a great job on our house. Armando came with the team and went over the process. They did a deep clean to begin with, and after that, we'll do once a month. What a difference! My bathrooms and kitchen are sparkling. And the floors are amazing. Prices are very reasonable as well. What a relief to have a nice clean house right before the weekend. I get to spend my days off enjoying my house instead of cleaning! Thanks Dolly's cleaning! read more

Dolly's House Cleaning service is quality service! I have been working with Hortencia at Dolly House Cleaning for at least 5 years or more now and her attention to customer service and quality is impeccable! Her team of house cleaners are thorough and attentive. Every time the maid service is finished cleaning my house, my house is spotless and I am completely satisfied. I am always very impressed with the high level of customer service and professionalism I receive from Dolly House Cleaning! I feel like they care about me and the cleanliness of my home, as well as my satisfaction and happiness. I would recommend Dolly House Cleaning over all others, in a heartbeat! read more

Armando and his team are incredibly great. My husband and I have worked with Armando for a number of years. I highly recommend them for their professionalism and conscientious attention to details read more

Amazing work and customer service! Armando, Hortencia and their staff were professional and friendly from start to finish. Will definitely be using their services again! read more

Dolly's Housecleaning is absolutely the best! The people who clean are honest and diligent- I do not worry if I am not home and the house is left spotless. This is no easy task in a four story home! They earn five stars every time they clean. read more

Stay away from this business, I recently ordered a move out cleaning for a completely empty 3 bedroom home. The person I spoked to on the phone quoted me $322, in my mind I was thinking that was kind of expensive for a cleaning with a house thats already empty and fairly clean already. But ok since they have 5 star reviews Ill try them out. So the day comes and the maids arrived she walked through the whole house and told me it would take 3 hrs to clean the house for $400 and I was like wtf the person told me $322 but whatever Im selling the house soon and I need it done now so I said ok just clean it. 3 hours later I get a call from their manager saying the maids need more time to clean and itll cost another $65!! So at this pt Im like what the hell!? $465 to clean a small 3 bedroom home thats completely empty!? So I was livid and told the guy thats not acceptable that I couldve cleaned the damn house in 3 hours myself! He ended up knocking the price down to $435 and I just said ok fine, its done and over with. As soon as the maids left I went to go use the restroom downstairs and notice that they did not even clean it at all! Then I went to my other bathroom upstairs and it was not cleaned either! They only cleaned my master bed bathroom! Please do yourself a favor and do not hire this company! They're a rip off! read more

OK folks... For the FIRST time in my LIFE ( and I am a seasoned woman) I hired an outside company to come help me as I had just had a full hip replacement. As many people, I was so embarrassed that my home was not clean clean..... I wish I could have cleaned it before they came. They did NOT disappoint me one bit! These ladies worked their tails off to make my home that I had cared for over 34 years absolutely clean! I cannot tell you how appreciative I am of these people. I feel so good to have people come back into my home again. In fact they will be back here the 23rd to do just a touch up so I am ready for my family and friends on Christmas Eve. If you ever had any doubts on hiring them, please toss that idea out. GOD BLESS them. read more

I just recently moved into El Cerrito and my land lord unfortunately did not give me a very clean bathroom. I had to hire cleaners out of my own pocket as a student. To my surprise, Dolly's cleaning service is very affordable and they did an extremely great job. I am very content and happy choosing them and would recommend their services to anyone seeking house cleaning in the bay area. read more