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Crystal Lake, IL

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Officemax

2.4 (11 reviews)
Closed • 10:00 am - 6:00 pm

Services - Officemax

Copymaking services

Printing

Scanning

Officemax Photos

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7 years ago

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3 years ago

Zero stars would be more adequate rating. Worst customer service ever and confused, not very knowledgeable manager.

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Zeaport Office Equipment - Family that runs Zeaport Equipment

Zeaport Office Equipment

(8 reviews)

Not too thrilled with my Zeaport experience so far…read more I wanted to buy a copier/printer for a small business that works with schools. It was going to replace a hp 11x17 that had been a workhorse (over 400,00 prints) but had finally died. Xerox machine was delivered. The invoice stated that it was a better model than it actually was. Turned the thing on and it copied fine. In the upcoming days I couldn't get it to scan to my computer no matter how hard I tried. The suggestion was to read the manual and set it up. I wonder why I didn't try that in the first place. A week or two after getting the printer, there was a big yellow bar that started printing on the side of the page. Looks like errant toner. I emailed and was told to swap around the drums. That didn't fix things. Next, the printer would randomly chunk a bunch of black toner all over the back side of pages...in addition to the yellow on the front. The solution from Zeaport was to get new toner and pull some cleaner levers. By this point I'm fairly frustrated that Zeaport doesn't care enough to follow up on their sale. After two weeks away without using the printer and two new toner cartridges this thing is printing horribly. Now I'm asked to pay $150 for someone to come look at this 'technician refurbished' machine that has only made a couple hundred prints and has problems immediately after delivery. Maybe this is the way that they get people to buy maintenance contracts. I didn't a 'technician certified refurbished' machine would be a P.O.S. right away. I'll update this after the technician takes a look at this and gives me an update. For now I'd tell anyone to avoid buying from Zeaport or to get a solid warranty or expectation of quality for the machine you get. At a minimum this equipment should work for 60-90 days without falling apart.

I am the Office Manager of a new high-tech start up in Bolingbrook. After researching and speaking…read moreto 7 companies, we chose Zeaport Equipment for a 2-year-old refurbished floor model printer (Xerox). This is a solid family-run business, and they are the essence of going above and beyond. After the heavy storms last weekend, our printer conked out (that's a technical term!). We had purchased an annual maintenance/service agreement in addition to the printer itself, and it really came in handy. I rang Nicole, the owner, and she herself came to see what was up with our unit. It took a day but it is now up and running, no charge of course, and she even worked with our IT department (located in NY) to get everything set up and reconfigured. Going above and beyond. And, advice: choose the service agreement... it is a reasonable price to pay for less headaches. Excellent customer service and solid technical knowledge. Highly recommended.

Officemax - officeequipment - Updated October 2026

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