Worst customer service I've experienced at an Office Depot. I regularly drop off FedEx packages at Office Depot locations all over Southern California, and my boxes are usually ready to go. Occasionally, a box may need a small strip of tape, and most employees either tape it for me at no charge or hand me the tape so I can do it myself. At this location, I didn't think twice and used the tape that was sitting out on the counter. It was not hidden, and I did not reach behind the counter. I simply used a small strip of packing tape on a standard box. As soon as Jerry saw me tape the top of the box, he said, "We charge for tape." I told him they should have a sign posted, and he just repeated, "We charge for tape." I was charged $5 for one small piece of tape. For that price, I could have bought an entire roll. The money is not the main issue; it was Jerry's attitude and lack of customer service. If the store charges for tape, that should be clearly posted, and customers should be treated with respect. Very disappointing experience. Customers are the reason businesses stay open, and this location needs to do better. read more

See all

I bought this Epson printer at the Office Depot because of the great marketing Shaquille O'Neal did!! I used it right away back at my office and it printed the attached photos. I took it back to Office Depot and the manager said you have to run 20 prints through to clean out the heads. He said he has to do the same w his, weekly! The last time the brochure I was trying to print turned out like this. I had to get out a report to a National builder, that did not happen. I had to delay and print it from a Office Depot printer!!! DONT BUYY a EPSON ink jet. Office Depot would not replace it or give me my money back. I gave them the computer and I told them to put it where it belongs, in the trash!! Back to HP laser printer!!! read more

See all

Melissa is always wonderful! She always prints out my sheets to perfection! Her customer service is top notch. THANK YOU MELISSA!

Delayed but well-deserved review! I wanted to give a huge shoutout to Amelia in the printing department at Office Depot. She went above and beyond to take care of my last-minute business card order right before closing. Normally, I go to the Signal Hill location, but they were swamped and couldn't accommodate my request. Amelia, you truly saved the day! Excellent customer service has been hard to come by, and Office Depot is lucky to have you. Thank you again for expediting my order I really appreciate it! read more

A big shout out to the young man, Riz, who helped me chase down a missing FedEx package. He went over and beyond customer service expectations. If I had a business, he would be my first hire. read more

Excellent service, clear directions and they had a vast variety and great prices on the items that I was searching for.

The printing department is always so helpful, they are my go to when ever I need fast/ good quality printing. They were so helpful when I needed some printing materials for my bridal shower, wedding and daughter 15th birthday. Highly recommend this location. Staff is always very friendly read more

Usually I can run in and get what I need. Today there ware zero boxes available. After I checked on line to be sure. The employees didn't know they had zero in stock. Come on. read more

Urgent print jobs?! Look no further to this trusted Office Depot location!! I was so impressed by Melissa and Amelia in the Print Department. I had a big job I needed done, and they gave me such reassurance that I would get it when I needed it. If you even have an extra ounce of time, come in to see them, and bring your laptop in case you need to make any edits! They printed a live proof for me to see and feel that what I ordered online was exactly what I needed. Luckily they had a 40% off deal, but they're so friendly you can ask them if you didn't have a coupon or anything already - they'll make sure your job is done right and for the best price! read more

I needed to do some copying it was a struggle... when I was trying to use the copier with the email was just too much... I was kind of rough on the staff I wanted great service and they were like Not! So I gave each of them a grade of A-F out loud to their faces after I asked for the manager and walked out... The Goth guy was the best then Sally got a D and this other guy got an F. Well, low and behold I have to make another trip. Yesterday. I get there right before closing and the guy who got the F was really trying to help me find non-tear paper. At one point, he said come behind the counter and lets me look for it. I find what I need in 2 seconds and he said it was their private stock and they could not sell it to me without an online order. My jaw hit the floor I needed 2 sheets and they have tons of sheets. I guess I shouldn't have given this guy an "F". I asked for the manager and it was closing time he listen to my complaint and finally told this guy to give me 2 sheets... Said he would not do it again and I had to order online in the future. They had 3 open reams of the stuff... sitting there. It was like pulling teeth. read more

I had a large last minute print job of flyers and a banner for work so raced in at 8am this morning. Melissa in the copy center was phenomenally helpful! She made sure I ordered exactly what I needed and helped me through the entire process. And, she knew of the 30% Discount offer on their website so even gave me that. Very pleased with this location!! read more

Very satisfied with product purchased, friendly service, helpful attendants. I couldn't assemble the product I purchased. So I came in and asked for help with assembly and one of the employees helped me to put it together. read more

Good supply of everything. I like to try out the desk chairs. I am buying one soon! The location in San Pedro is convenient and Office Depot is situated near other useful businesses - a one-stop shop. read more

This is the place to get all your supplies for your computer and printer. Employees are always helpful to get you what you're looking for. Save your old ink cartridges for a discount... read more

Close, convenient, location within walking distance of my house. Decent selection of office supplies and related products. Prices are comparable to the big box retailers AND they will match any advertised price. ANY. PERIOD!!! How do I know this one might ask? Well I saw them do just that for the lady in line ahead of me that's how I know. Pretty epic. Just bring in the ad or you can even show it to the clock from your phone!!! Plenty of parking in the shopping center but it gets pretty hectic, especially with the McDonalds in the complex. Worth the effort nonetheless... read more

SENIORS WITH MINIMAL TECHNOLOGY SKILLS - BEWARE OF THIS BUSINESS! RE: IF OFFICE DEPOT EMPLOYEES WITHHOLD INFORMATION ABOUT USING THEIR SCANNERS, CAN THEY BE TRUSTED TO SELL SENIORS MORE COMPLEX OFFICE EQUIPMENT? May 15, 2021 Once again, this Office Depot has shown it has no respect for its customers over the age of 55. Unfortunately, Office Depot, Corporate has failed to train their store managers and staff that 65% of the wealth in American belongs to people over the age of 65. And, although seniors may not have superlative technology skills, we do write letters to CEO's and governmental agencies. Because I have had problems at this location (Office Depot- San Pedro), I usually will chose Office Depot's competitors or a different location. Because I needed to complete my project on this date, I choose to use the Office Depot Store on Western Avenue in San Pedro, CA. Prior to arriving at the store, I spoke with Cody and Riz. I asked several questions about their scanner and how to operate the scanner. After I scanned my document, Cody advised me the recipient of the scan would need to use "special equipment" to edit the scanned document. Cody said, "this is common knowledge." Because the recipient lacks the special equipment, the scanned document had no value. Cody and Riz refused to refund my money. When I asked to speak with the Manager, Mr. Hugo Rodriguez, I was advised that Mr. Rodriguez was "at lunch" although it was 3:30 PM. No wonder this store has NO BUSINESS. I would strongly suggest that customers use this store for office supplies only. Or bring the "technology whiz" in your family to protect your wallets. Kali Jones read more

Office Depot at San Pedro(nearest to Peck Park) is a horrible place for computer repair. ~Computer Issue: I lost my internet link~ 1. Their tech does not call back when they say they will. 2. Hugo the assistance manager had to do the work of the tech. 3. I had put in my computer on friday and today is Monday and still I have not heard from the tech. My suggestion do not put your computer to this office depot. They do not have a full-time all the time computer tech. read more

We had a pretty bad experience with corporate. Almost didn't get what we needed to by promised time. Zack in printing though came through like a champion and got us what we needed just in time. This place has Rockstar working here. Thank you again Zack! read more

When in to get a poster board printed and Iman was so helpful and kind! Awesome customer service!! Thank you guys!!

Very nice staff. Hugo was extremely helpful and friendly. The do-it-yourself printers were being a pain in the a** and he came over helped us get the job done. read more

The store is fine until any human interaction comes into play. It is a pretty typical Office Depot with the usual office supplies, a copy center, and a few aisles of electronics. Have shopped here over the course of about 10 years and it used to be a generally acceptable and useful experience. But in the past year, service has gone downhill to the point that I'm not going back. And the problems all come down to the employees making it a bad experience. Had problems with the copy center raising prices on jobs from the quotations without reason. Went in to buy an electronic item (computer, as I recall) with ad in hand and the salesman looked at it, said, "we don't have it," turned, and walked away out the front door of the store. Cashiers have had problems over the years with keying in coupons, discounts, or rewards card information, leading to some lines, especially at back-to-school time. These things happen and I try to take them in stride, knowing that everyone has a bad day here or there. But most recently I went into the store on Thursday to buy a new computer, keyboard, and mouse. I knew what I wanted. I have researched this endlessly. I told the salesman what I wanted and he kept trying to upsell me. And he had an annoying habit of prefacing each of his predatory upselling questions with, "Do you mind if I ask...?" I did feel like it was an inquisition. And I did, indeed, mind. But I kept my cool, just in case he was inexperienced (didn't seem likely) or had some other issue that made his totally unsuitable for work in customer service (which seemed to be the case). But the questions about my purchase--the one I had already decided upon--just kept getting more and more intrusive. But, finally, after five times as long as the purchase should have taken, I got my computer and went to the cashier. But then I made the mistake of asking her to check whether the discount card I have from an association would help on the price. It wouldn't. But then I found out--after she'd entered the association number--that I couldn't get my rewards credits (the ones Office Depot had hounded me to sign up for) without her turning off and rebooting the system, which she said would take about 10 minutes. So all this may seem trifling. But when you have bad experiences spread out over the course of years and you come to never know if your experience will be good or bad, you simply choose to avoid the potential problem and go elsewhere. And that is what I shall do. read more

Buyer beware!!! Office Deport sold me a "new" computer that turned out to be a "demo" without telling me. The warranty on the "new" computer was also expired. You call lied! Don't buy from them. The assistant store manager wanted to give me a computer that was not the same value. He wouldn't give me the managers phone or the district managers phone number. I went to the store in Pasadena and they were way more helpful. Unfortunately, they were not able to solve my problem to my satisfaction either. Just stay away from OfficeDepot. read more

Very surprise they required 72 hours for a service that clearly states 24 hours. Called on a TUESDAY and was basically turn away and told check with 'Staples' or 'FedEx/ Kinko'.... shocked! Job was done in less than 24 hours!!! Thanks for recommendation SMH. read more

This is a pretty good store. At least it has been to me. I have needed to scan documents or get office supplies and the employees have been super friendly and eager to help. I really hope they keep it open for years to come as they have always been helpful, I am taking 1 star off because lately it has taken way too long to get help on the floor. However, the copy center it's still great. Oh tons of parking too! read more

Was standing their for five minutes , while three workers talk to one customer about food. Unacceptable. Walked out and as I was, one of those workers all of assuden wants to yell across the store "SIRRRRR!" Wow. read more

Attention Jerks: If your store hours as posted on your door and website say "7pm" then you need to stay open until SEVEN PEE EM. Not 6:57 or 6:53. I was driving to the store at 6:56 (by every timepiece I own - including my phone, laptop, watch, and car stereo). Was a block away. Called to make sure they were still open. Ditzy bitch that answers says they've "been closed" inferring they closed even earlier than 6:56. Also doesn't even know what time they open on monday (8am), telling me 9. You know what? You guys may be closer than Staples but your prices suck, your new website ULTRA-SUCKS, and your dumbass coupons are worthless. Screw you, office LAME-O. You just lost another customer. read more

Excellent customer service. I've used their office station for faxing (I know lol, but some places STILL ask for faxes) and the staff is always super friendly and knowledgeable. Very impressed by their staff every time I go there. Well done :) read more

For one, this store simply sucks in customer service. I am a woman who knows her tech and the pimply faced little mall rat, who I was quizzing regarding wireless mouses, unequivocally claimed I was wrong. Leaving the store without making a purchase, I went home, did a bit of research and found out he was talking utter nonsense! Additionally, they do not offer recycling for all printer cartridges, only the ones they may potentially profit from. Speaking of which, every time I haul myself over to shop they are out of most of my printer needs. Seriously, is this any way to run a rodeo? I loathe the fact there are so few choices to me in regards to comprehensive business supplies, and I shop at this Office Depot only out of absolute necessity. read more

It serves it's purpose of getting the supplies I need, but by no means does this location deserve a good rating. These employees (at least the ones I have came in contact with) need a good lesson in customer service and professionalism. Sure, it's office depot, but it's still their job! The store itself is one of the smallest and unorganized Office Depots I have seen. I am sure I will return only for the convenience, but I get in and get out and do not expect much at all. read more

I am very pleased with their customer service. I shipped out a large box and the gentleman in the front offered to help carry the box. The lady at the shipping center was also very helpful and sweet. I had a bad experience with the fed ex across the street so i chose to come here and im glad i did. read more

I needed 300 double-sided color copies made over the weekend and called the Office Depot on Saturday night to see what their turnaround time was. I was told that if I dropped it off they could have it finished on Tuesday night. I told the employee that I needed them for Monday morning and would continue calling around. He told me to bring in the file on Sunday and tell the copy center that I'd wait for it. He said that in-store customers take priority over jobs that have been dropped off. He said it would only take 15-20 minutes. The story at the store on Sunday was quite different. "I'm going to have to override that sir," the employee told me. He said that a job of this size would need to be dropped off and that it wouldn't be finished until Tuesday night. I asked for the manager who said pretty much the same thing. Their price was also ridiculous: $0.71 per side. The whole job would cost more that $400!! The manager said he'd try to help me out on my next visit and to be sure to ask for him. No, thanks. I still needed the copies, so I walked over to the UPS Store (1379 W Park Western Dr) in the same shopping center. The employee there offered to print my copies right then and the whole job--all 300 double-sided color copies--cost less than $20! Done! If you need copies made, skip Office Depot and give the UPS Store a try. Much better service. read more

Listen, it's Office Depot. I'm not going in expecting a Nordstrom shopping experience. However, the staff here deserve an epic fail for customer service. Also, it's called Office Depot. Why don't they have a better selection of office supplies? If I needed only notebooks and paper, I can buy that anywhere. Geesh! This is a tiny store located in a busy plaza off Western with crappy parking. BOO! read more

Guy at print services took time to show me how to order prints on the website. Iv worked retail and know how it can be when a customer wants to take up all your time. I'm very grateful though that he was patient with me and helped walk me thru it. After ordering it was a quick and easy process and I will use them again. read more

I give Zach 5 stars! I came into the store & Zach helped me out with a computer problem. If it wasn't for Zach's help I'd still be trying to figure out what to do! Very nice & helpful guy. read more

The employees are very rude and it seems like they don't like to do there job. Simple questions asked by a customers should be answered . How do you not know and you work there . Each time I go it's always one of the employees with a attitude. It's not hard do your job read more

This office depot has gone down , the personnel are rude and the service is unsatisfactory. I had a horrible experience in the print shop. After having this store put spiral bindings on my books for many years, Iman met me at the door and stated that we don't do that here. I had just had this binding job done a few days before ......so I asked to speak to the manager. The manager said that yes it could be done. This was the beginning of my problems.....Now the price was a lot more than what I paid for the same job that I had done a few days before. I told them that I would come back. I came back two days later and I heard the personnel say , "here she is". I placed my order and picked it up at the end of the day , and look at the mess they made..., The picture below shows that an extra punch hole is off the book and spiral binding could not go through the incomplete hole. Also, the plastic cover and backing is too short. I looks like a home done job that was done with a paper punch and scissors. Having this job done many times and they have done a good job, I wonder if they are telling don't come back! Don't worry, I will not. Bye the way, the attitude was that sometimes that happens with cutting, we are not perfect! read more

Office Depot - This shows an extra hole that is off book. Also plastic put on the cover and back was too short. - Office Equipment Near Me - San Pedro, California

If they had an option for "negative" star rating, I would surely put 2 "-stars". Much like "Deborah W.", I only shop here out of absolute necessity, but I WILL NOT be returning to this store anytime soon! Let's start w/ the selection, (or lack there of), in basic office supplies.... It's sad, to say the least. And trying to maneuver through the place, (w/ a shopping cart), is next to impossible due to the clutter & chaos that seems to be "the norm" for them. But here's where I really have the problem w/ this store... I brought a total of 3 laptops, over the course of about 2 or 3 months, to be fixed by their "tech team", and not only did I have to bring 2 of them back, 3 and 4 times, to fix what they didn't do correctly the first, second and third time, but I ended up having to re-install the operating system on 2 of them, and the other one has never been the same since. On one of my visits, I actually witnessed a lady come in yelling at the tech people & manager, saying that they had her computer for well over 3 weeks, and she needed it for her trip that day, but one of the tech guys had taken it home w/ him to "fix it". What the ....??!!! I'm pretty sure that's not part of standard procedure.... So whatever you do, DON'T GET YOUR COMPUTER FIXED THERE! read more

I really want to give this Office Depot in San Pedro, CA a huge "0 Star" rating because of their lousy service, bad attitude and worst of all, their wasting my time, energy and money in doing business with them. I made a big mistake to order two boxes of HP printer cartridges on their website with a credit card payment. When I called their customer service and asked if I could change the pickup location, I was told it couldn't be changed, so I went to Office Depot in San Pedro to pick up my two HP cartridges. They were available for pickup, but their store manager Jim interrupted his staff when his staff handed me the merchandise I already paid for. Jim said he had to check something before I can get them. He questioned me why I placed my order on 7/25 and didn't pick up within two days, he said they normally cancelled the order if it's been sitting there too long, I was surprised to hear that because I'd never seen any store policy like that before. It took him 45 minutes to "check", when he finally got the result, he said to me, "This transaction was not complete, you never paid for them!" I was shocked, I told him I confirmed the transaction and my payment with their customer service department on the day before my visit, he insisted I never paid even though my credit card statement reflected a full payment. I was tired of his bad attitude and non-stop argument, I told him I wanted to call their central customer service to resolve the issue, I rushed out of the store and that "scary" manager. When I got home, I called Office Depot customer service to resolve the issue, I was shocked when they told me my order was cancelled "by the customer" just 30 minutes ago. I figured since I was driving home during that time, it must have been that evil manager Jim who cancelled my order. I also received an email from them about this order "cancelled by the customer". No refund was mentioned at all. I am furious! Since the more I want to work with Office Depot in San Pedro, CA, the more they'd screw up my order, I had to work with My credit card company to dispute this transaction. I've learned my lesson not to deal with this particular Office Depot in San Pedro, CA, and I strongly recommend that everyone avoids going there for anything, instead, if you drive four more miles to the Office Depot located on Crenshaw Blvd., in Torrance, CA, you'll definitely notice the day-and-night differences in the quality of service, professional knowledge and customer's satisfaction. If you must go there, please watch out for the manager named Jim, he will definitely give you nightmare! read more

Review of printing services: Short- prices are the best in the area, and staff is mostly very very friendly and very helpful. Long - i was unsatisfied with the prices to print out an 80-page document at the fedex store (they wanted like $40 for printing with no extras). So i called office depot and was greeted by a very friendly, charming, and helpful Nick who gave me all the info i needed. I made the 2minute drive over from the fedex store. When i arrived i was greeted at the printing desk by the lovely Melissa who finished up with a customer while i waited (short wait). When she got to me, she was helpful, polite, funny and even offered several other binding options which i needed (she wasn't pushy though and talked me into a cheaper binding option because she knew it was better for my purposes). Overall, with 80 pages in black&white, spiral binding, and a front-back cover i paid $17. This was a HUGE difference from Fedex. The only reason i gave it a 4 stars is because melissa, though very helpful, was the only one at the desk and the line behind me got long. The girl who came to help melissa out was not too knowledgeable pretty rude, and just complained loudly in front of all the customers. Didn't affect my experience, but i would be giving a lower rating had i come a couple minutes later into that store :/ read more

I went into Office Depot to have some two sided printing done on 7 different pieces. I also needed to have some basic cutting done. Some of the sheets had 4up on one side of the printing and others I had 3up. We agreed on a week to have these completed. I was called a couple of days later and told they were done. I picked my order up and when i got home to put everything together the cutting was horrible. You can tell that whom ever did the cutting did not pay attention to what they were doing. Someone with no experience would have done better. I went back in and showed them the bad cutting job that was done. The girl said she would reprint and cut everything. Later that night i get another call telling me that they could not do the job to my specs because the cutter was not working well enough. It is really disappointing that a company like Office Depot could not do a simple print and cutting job. I don't think I will ever go back to this Office Depot again. read more