Customer service is ok. Store is nice, clean and quiet. You can find everything office related here including furniture/chairs. Came here a few times and has been decent. Workers are attentive when asking for a product or help. Returns was an easy process. Although I couldn't find the cashier for a minute, lol. read more

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My daughter had a school project due and needed something printed up. We walked up to the counter that does that stuff and were greeted immediately. After being told the email address to send the file to, Shelby assisted my daughter with the size of the paper needed, type of paper, etc. She printed it up, asked if she needed a bag and we were on our way. Shelby, I had a long day of work at the hospital and I was at my limit. I don't know if you could see the exhaustion on my face, but I just want to say thank you. Your kindness turned my day around. read more

I hardly ever write reviews, but the Office Depot deserves it. My flash drive corrupted hours before a deadline, and the tech center helped restore most of the files and quickly reprint the project. They didn't treat me like a nuisance; they treated the situation seriously and respectfully. Their help turned what was about to be a disaster into a completely manageable day. read more

Do NOT order any furniture that needs delivered. They told me a date for delivery, so I stayed home from work, nothing came. They told me another date for delivery, so I stayed home from work, nothing came. I found out then that I had to personally schedule with Ryder Last Mile to get it delivered and they are only out in the area certain days (every other Wednesday, which I am gone the next 3 opportunities). In the end if I wanted to stay with this order, I wouldn't receive it for over 2 months on something I was supposed to get in days and I would have had to take 3 days off work. Crazy and worst delivery service I have ever dealt with. DON'T DO IT!! Go to Staples. read more

I've been to all of the local print/copy shops from Martinez to Walnut Creek to Pittsburg and Brentwood over the past 38 years. Had many business and personal projects. Today I needed precise help taking apart legal documents and getting extra copies for a new lawsuit with a deadline of today. Riley came to my rescue with the best customer service I've ever had in almost four decades. She was efficient and well organized to help me get through the process. Without her help my mentally impaired adults would still be dealing with abuse from RCEB & group homes. Because I made my legal deadline with Riley's help. Don't change a thing. Allow "Riley" to do what she does best. Understanding the customer's needs. And swiftly executing the as job needed. Bravo. Take a bow. Not only was she smart and fast she was a joy to work with. Such the pleasant attitude. WOW. read more

Office Depot - Riley gave me the best customer service help at such a crucial time it changed my life. - Office Equipment Near Me - Antioch, California

I went to Office Depot to have my wedding invitations printed and had a mixed experience. I brought in a color sample because I wanted a very specific paper. The two employees in the print area showed me options that weren't very close and suggested I look in the cardstock section for a certain type of paper. When I couldn't find what they described and went back for help, they didn't seem very interested and told us they didn't have anyone available in the store to assist. We eventually found another employee, I believe her name was Malu, who was extremely helpful and made me feel much better about the situation. Thanks to her, I was able to move forward with my order. I picked up my invitations the next day and they looked great at first, but when I got home I realized they were not cut to the correct 5x7 size and wouldn't fit in the envelopes. I called and was told to bring them back in, but that I might be charged even though the sizing issue wasn't my fault. My original total was $150, which covered printing and cutting 100 invitations that included four separate pieces. When I returned, I was told they would need to hand-cut just the main invite to correct the size and that it would cost an additional $175 more than my original total, and only to fix one piece of the set. I'm now having to go out of my way to hand cut the invitations myself, which could have been avoided if they had been cut correctly the first time. While I appreciate Malu's help and the print quality itself, the lack of assistance at the beginning and the extra charge to correct a sizing issue was very disappointing, especially for something as important as wedding invitations. read more

Great selection as always - great service - very helpful if you need office supplies this is the place read more

I got semi help when I went in trying to find ink we needed for our printer. Was told they didn't have it, but online showed several in stock. So I chanced it and within an hour is was ready for pickup. I tried curbside pickup since I've been to every store imaginable trying to find the ink. I know they offer it but no one walks out and when you call you don't connect to anyone. I walked back in and orders just sit on a shelf with no employee to over see it. Maybe I'm just use to all the other stores and how they operate their curbside/pickup orders. read more

To the girl working curbside pickup on Sunday, September 10, at 7 pm. You could not be bothered to stay for five extra minutes so I could pick up my order after driving for over an hour in traffic to get there. Then, when my order still was not credited, I checked online and saw my order was marked as "Picked Up" and we both know that did not happen. You must have thought you got some free merch. Nope, not on my dime you didn't. You should not underestimate people, and especially me because I do not play. I went straight to the corporate headquarters and filled them in on what's going on there. Oh yes, I did! read more

Steve was helpful in advising which printer to get. The one he recommended that had the best # of pages per ink cartridge was also on sale. Also, I asked if they break down/recycle the boxes that 8 1/2"x 11" reams of paper come in; And if they do, before they are thrown away, could I please have a few (for storing my son's art projects, etc). And Steve's saved me a few! This above and beyond normal customer service keeps me coming back to Office Depot. You make a Dad happy, connecting with his son... You've got a customer for life. Thx Steve. read more

Please please please don't waste your time in coming to this place to get any work done. Everyone in the printing department has no idea what they are doing I have been coming for years now getting my custom orders made. But my most recent experience has thrown me over board I came here for a quote for a wedding project they agreed to doing it gave me a quote here I am 2 weeks before the wedding to get done what they agreed to just for them to tell me they can't do it and Shelby says because she doesn't know how to neither does her manager they both are both blaming someone named Angela and don't even want to try to make what I am asking for happen ! Mind you the rules are always blended for who they wish to do that for So disappointed ! read more

Staff needs to be appropriately trained in County and state requirements and exemptions for COVID-19 regarding appropriate face covering. I went to the store with a face guard and was not allowed to shop. I was told that a face "mask" was required even with the full face shield. As a store patron I should not be required to educate a place of business on what's what with such regulations nor be forced to provide personal information so that they understand what an exemption entails. I was abiding by rules in wearing a FULL FACE shield. No speak to the store before COVID-19, this location was/is too often missing basic office supplies. Staff is not skilled regarding the stores merchandise and looks as lost and unclear as shopper would be. read more

If I could give this place 0 stars, I would. The general manager Jason lied to my face about a price for an item. He said it was an error in the system even when the price was showing the discounted price on their Zebras (price checker). He had the employee helping me hide the zebra price from me. And said that if I wanted the item in the glass case, he would have the cashier ring it up at the price on the shelf. Being someone who also worked in retail, I couldn't understand and asked him why he couldn't give me the item for the price it scanned as. He said that's the "price in the store" ... and am I not in their store? As I continued to ask why it was so dishonest and why he had his coworker also lie to me, he walked away saying he has other customers. I literally saw him come from the next aisle loading stock. I am honestly disappointed at the customer service I received by the manager Jason. If a customer finds a good deal and the price scans it as that, why can't the store honor it? Rather, they will not allow you to get that deal and change the price at the registers to the incorrect price on the shelf. This is my last time visiting this location. Utterly speechless about how a manager could treat customers like this. read more

self print service sucks. Google drive shows only 2 files from several years ago. Files don't work. The officedepot@printme is unavailable. Horrible system that makes something as simple as printing a nightmare. read more

This place is close to the freeway and it's in a big shopping center. Pretty big parking lot do easy to find a spot. I went there for an office chair and a cork board. I usually try what I think is cheaper department stores. I figured I would go somewhere that specialized in what I was looking for. I made the right choice. To my surprise they have way better quality here and a lot more options. I found a huge cork board for a very good price. They had a great selection of office chairs. I found one with back support. Something you really wouldn't find at a department store. The man you helped us offered me all my options and was very prompt is getting us the chair. The total price was $90! That was a steal because other places that I thought were cheaper were more expensive for what I was looking for. I definitely recommend coming here first. Definitely a 5 Star read more

Came in to spend some money. Wanted to buy an office chair, all the accessories for my new office including a computer, monitor, key board, mouse, etc. stood there for an unacceptable amount of time before going to the register to ask for help. I said "can someone help me with a monitor". The girl said "you want what"? I said I want a monitor can someone help me? (Dumb as a sack of rocks). There were at least 6-7 people working. Standing around. Nobody came to help. Nobody even acknowledged that we were there. I finally walked out. Told the girl nobody bothered to help so we are leaving. She says "sorry about that". I said "no you're not". The world is doomed is this is where service has gone. Wow. I'll never go back. Sadly I'll have to order online which I try to avoid because it puts stores like this out of business. Very disappointed.... read more

So happy I came here! I had a bunch of document files that I needed printed. This place was the cheapest and so friendly. Staples to print was $0.49 per page (black & white) plus $0.30 a minute to use the computer. FedEx was $0.59 per black & white page. Office depot was super quick and easy. I just emailed them the documents and it took less than 5 minutes. For black and white it's $0.15 per page. Since i printed over 200 pages, the bulk price was $0.14 per page. Plus they gave me a 15% discount so total was less than $32. Very happy customer! read more

Boggling: Why do you not take FedEx smart post? I saw the FedEx logo and I decided to enter and try to drop-off my package. The reason why you are getting a 1* by the way. Is the way I was treated, please be courteous to a potential patron. Don't communicate in a sense that is condescending and cascade information as if I'm illiterate. I just didn't know and I was unaware of your procedures... I could have easily been swayed to purchase items if I was being "genuinely engaged with kindness"... read more

If you need any printing services, go see Keshia and her team at the Office Depot in Antioch! She is super friendly, very knowledgeable and gives great feedback on your projects when asked. She helped my friend out one night at the last minute and she was so professional. I was impressed with her customer service skills and willingness to help us, especially since they were actually closing. We truly appreciated her great service! I then went back again to see her for my personal work print project and once again, she came through! Keshia, kudos to you for all you do and for showing compassion in what you do at Office Depot! read more

Great store. Very friendly and professional staff. The manager at this store helped me process my exchange. She was very polite and attentive. She had to make a call to approve my return but she did not give me a hard time about it. It was even near closing time when I had to make the exchange. I was so happy I was able to exchange my Acer Aspire because I had to drive really far from my house to get there and the last Office Depot that I visited was a slightly below par experience. So my hopes were down in the beginning. This Office Depot also had a lot of neat stuff on display as well. New printers and computer notebook cases to name a couple. I bought a case for my Aspire here, since I was so happy I was able to get an exchange on it. Props to Antioch Office Depot and staff for giving me a great customer experience. read more

Office Depot - Office Equipment Near Me - Antioch, California

I walked into the store and 3 different employees walk by me not asking if I need help. I ended up getting 2 sheet of what I needed at the copy counter loose. When I got home saw they had charged me for full service.. I had nothing done. Does walking across the copy center to grab 2 sheet of stock count as full service? I even told the girl what I wanted, she did not have to go over any options with me. read more

Stopped in to fax off a lot of copies and have them transfer some emails from my phone. I was pleasantly greeted by CARLY. She helped me with my fax copies and made some great suggestions on how to save money the next time I had a ton of pages to fax. While I was waiting for my paper work to be processed, I struck up a conversation with a counter person, in the copy and fax center, with a young kid named JACKSON. He also gave some tips on email transfer and stuff. Both CARLY AND JACKSON WERE EXCELLENT!! Great customer service and fun conversation. I highly recommend this store, for your business or personal needs. read more

Made an online order - for 6 plastic boxes - got only one delivered. Very difficult to contact them regarding the order. So don't feel I can trust them with any other orders. read more

Talk about a zoo,I witnessed 3 employees in a row try to pass the buck down the chain of command.and it was all over who was going to tell a certain employee this was her last warning for being late.As I always do on Saturdays I arrive a few minutes before opening and 2 times in 3 weeks the so called operations manager(some girl named Laura who couldn't even get out of her car....broken handle was her reason) shows up to open only 15 min late the first time but mind you two weeks later she arrived looking not ready for work a definite reason for firing since it was now 10:10 am that's 1 hour an d 10 minutes late with 7 customers fuming outside read more

Sung to the tune of 'Part Of Your World' from Disney's The Little Mermaid... Look at this stuff Isn't it neat Wouldn't you think their stock can't be beat Wouldn't you think I'm the boy The boy who has everything Look at this trove Gadget treasures untold How many gadgets can this store hold? Looking around here you think Sure, you want EVERYTHING! They've got gadgets and gizmos aplenty They've got whos its and whats its galore You want thingamabobs, they've got 20! But who cares, no big deal, I want more!! I wanna shop like the people shop I wanna see wanna see myself buying Pulling out that, what's that word again? Credit Card! _________________ This place takes the cake and has great customer service to boot! You can always find what you need for a price that could make you be a disbeliever. All I can say is... I BELIEVE! I BELIEVE!! I BELIEVE!!! Now where the heck is Tinkerbell? read more

Mostly Ink. I go here mostly for printer ink. They have a good selection of all things office too. If I need something besides ink, I'll probably check in here for it. It's clean and bright inside. The staff is nice but can be slow or distracted some times. read more

I order a product online and was offered free delivery. I had an expected delivery date of last week. I Waited the whole day on expected delivery and was keeping close for the whole weekend because it was an expensive item. Still no delivery or contact from Office Depot Now 4 days late. I Was in touch with Office Depot over the weekend which I was just told three times I would be updated in the next few hours. Still no update. Monday morning I finally heard back. I had to call the delivery people which had the wrong contact information for me provided by Office Depot. Save your self a headache and time. Just do pick up in store or go to the store. DO NOT order online with free delivery. It's a pain in the butt. read more

Kudos to Valentino for helping me resolve an issue with copies I was making recently. Great work!!

I went in today to exchange some broken drawers that I bought but did not have a receipt. After almost being denied anything I called corporate (their request) and they could not find the transaction either. Defeated and out $100 I went back in and spoke with a different manager who worked it out for me. It was really amazing how kind and helpful he and the employee working there was. They explained why its hard to retirn without a receipt and it made sense. I am so happy with my store credit and the way they kept a customer today. Thanks guys. read more

100% satisfaction guaranteed. Many businesses proclaim to have 100% satisfaction guaranteed but that's not always the case. I am pleased to say that this Office Depot truly embodies 100% satisfaction. I came to the store today to return a chair that I had purchased on Monday and noticed that the item was not still on sale and the price has increased about $50. The manager Jason came over to assist me and without any hesitation he returned the item and allowed me to purchase the same chair at the much lower price. I truly appreciate the employees at this location I have been let down at others hence the five star review. read more

The homie hooked it up. I was about to pay $134 for a TI-89 Calculator after a price match to Walmart. The associate noticed the same calculator was on clearance for $80 and ordered it for that price. Thank you for that. I forgot to ask for your name but you know who you are if you're reading this. read more

Office Depot - Office Equipment Near Me - Antioch, California

Last week I purchased a car load of stuff... actually TWO carloads and had to make TWO trips because I'm way too overzealous and optimistic of packing things into our tiny car!!! I really thought it would all fit... My guy always tells me things won't, but do I listen?? NOT TIL I SEE IT FOR MYSELF, lol. (Glad he wasn't with me to say "I told you!") Anyway, Kathleen was SUPERB at finding what I wanted and helping me to get the best deal possible by knowing the sales floor products. All the guys who helped me load up were very patient in trying to maneuver things to fit, and were willing to try different configurations just to appease me, hah... I'm sure they knew it wouldn't work, but they let me try my "bright idea" and then carted the items back into the store for me to pick up later. Thanks y'all! read more

Standing in line at the print area for 20 minutes while employees stand around is aggravating. My order is prepaid and printed. Just give my stuff and don't tell me to hold on!!!!! read more

Great customer service! I was in a rush to get some name cards printed out for my Brother's wedding and the gentleman in printing made sure that nothing got cut off and was what I needed. It took not even 3 minutes to print (they don't print until you get there) and I was on my way! I also purchased some 4x6 envelopes from here and online the price was 50% less than what was in store for the same exact item. They honored the price for me no questions asked. I will be definitely return here! read more

Bella, a sales associate was super nice and helpful! She helped me find what I was looking for as well as printed some stuff for me during their busy hour... it seemed like it was time for her to clock out but she noticed I have been waiting for a while that she didn't mind staying for a little bit over her shift just to help me out. I really appreciated that. Thanks, Bella!!! read more

This store is horrible. I purchased an expensive chair and was told it would be delivered the following day. I received confirmation that the chair would be delivered the following day. I called the next day to get an approximate time frame and was given the telephone number to OnTrac who does their delivery. I called in the morning and the person checked with the driver and said it would be delivered between 3 - 5 pm. 5:30pm no call and therefore called to check the status. The tracking on line states it was out for delivery. An individual from OnTrac checked and i was told the merchandise was not there, therefore it would not be delivered to the following day. I asked what time and was told between 9:00 am to 9:00 pm. and could not get anything closer. I guess i was expected to wait home for 12 hours. I called the store Manager,Calvin, and was told they could not do anything and that they had no say so with their coatrack delivery and that needed to call them. Any other company would have contacted their delivery unit and provide me with better information. Its False when they tell you next day delivery and that they have no control or say so with the delivery unit that works for OfficeDepot. SAVE YOUR SANITY and shop somewhere else. the Manager said if I had to wait 12 hours time span they would have had it delivered to the store and call me when it arrived. NO ONE INFORMED ME OF THIS. Their overall review says it all. This is an update: I spoke with the store manager, Calvin, regarding status of the delivery. He stated there was NOTHING the store could do or find out the problem with the promise of delivery. I contacted the Corporate office and was informed that everything he stated was not true and that he could have checked it out. The delivery company that office depot contract with is OnTrac and they ARE technically an employee of office depot. Why the Manager told so many lies is beyond me but i verified that should have investigated the matter. If you run into any problems don't believe what the store tells you and call the corporate office and report it. read more

I would like to say how this particular store was very helpful to me. My son just started high school and needed a particular type of calculator, which must be required for any incoming freshman and above. These calculators were scarce at best. We live in Concord and a good friend who works for the company was nice enough to purchase one for our son on her employee discount. The WC store only had the black color and I had suggested to our son, that he get a different color, to distinguish his from the many others, in case it got lost. But the color he wanted was scarce at best. So, our friend got the black one and suggested we exchange it at another store, which has his chosen color. I called the Antioch store and a nice lady put it on hold, but could only do so for one hour. I told her I couldn't come in until the next day and she couldn't promise that ot would still be there... In the meanwhile, I called stores from San Ramon to Vallejo. SR was sold out completely, WC had the inventory wrong, online and the Vallejo store insisted they had the color we wanted, but they were too lazy to actually check. Knowing the online info could be wrong, I didn't feeling like driving up there for nothing... I called the Antioch store back to see if they had the calculator still on hold and they just couldn't seem to locate it, but told me to call back in a few more mins. When I did, I got the manager, Laura on the phone and she said they found it and would hold it up front. We drove out there and were pit of there in five minutes! No hassles or laziness or apathy. I recommend this store if your looking for a low stock item, so they can possibly hold it for you, especially if you have an exchange and don't need to buy it again online! Way to go Laura! read more

Staff was very lost and and could not help me. No one in this store very helpful. Had to cancel two of my orders. Waited around for them for over an hour for an order. Left very unhappy. read more

Stopped in to inquire about having copies made from my phone . Brierre came to my aid and explained how the process worked . She was very patient as I am not familiar with emailing and getting the right emails to open . She didn't rush me and even when I made mistakes she was patient . She talked me through and I was able to get the copies I needed . She was so pleasant and was never rushed . As a senior I really appreciated that . Thank you Brierre ! read more

I must have caught this clerk on a we' bad day. I've been using Office Depot and OfficeMax since 2000 to get my "back to school" supplies for the classes I has a teacher. When I went in there on last Thursday I was served by a young female sale clerk who must have been having a terrible day. I tried to sympathize with her, but negatively overpowered any positive vibes I tried to bring into her day. I was returning an item that I brought two weeks ago that did not have the UPC numbers on it nor did I have the receipt. As I approached her she had a negative look on her face and immediately said I could not return the items without the receipt or the UPC numbers because she cannot look it up. I told her that she could verify it was one of their product by examining the charges on my charge/card or review my purchases, as I was a member of their discounts club. I really do not enjoy telling people how to locate the information that is not my position as a consumer,but understanding she was filled with negative vibes she begrudgingly she research the item and at the same time she seem to question my purchase by saying "Still do not believe we carry these items here" and such a negative tone of voice I asked her to carefully researched this as she was doing there I went to the back of the store retrieve the items brought it to her attention where she can use the UPC code to exchange the item in question. She seem shocked and annoyed and doing her job. It was a very unpleasant experience for me because I have never had this experience at this particular store before. If you're having a bad day please do not take out on the customer.began to research the items, because I did not have the receipt and got the vibe from her that she didn't know what to do anymore work for that day, I went to the back of the store to retrieve the item I wanted to replace. When I came back to the salesperson she again stated that they do not carry this item at the same time I was showing her the same product that I got off the shelf. She did not apologize for her mistake and rudeness and handed me off to another sales person who was very polite and courteous as she walked out from behind the cash register grabbing her lunch and a candy bar of the shelf. read more