Located in my new neighborhood. I was looking for plants that attract butterflies. They had a huge selection but I wasn't feeling them. Nonetheless I will return when I need more things. Staff was ready to assist and very friendly. read more

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Super good customer service, the people here are very knowledgeable. Always are able to help me find what I need

I came in for help with a project. The young man who helped me was so easy to work with and was able to figure out the parts I needed, even with my weird description of things I had no name for ! He was kind, patient and very helpful!! Thank you so much! read more

The customer service, prices and products are top tier! Friendly managers and overworked employees that still somehow make the experience great are all factors rarely seen these days! Thanks for all you do! read more

This is my second time at this ace hardware location. The customer service here is great. Alexis was very helpful and helping me find what I need. They have a very wide selection. of any parts that you will need to repair or replace whatever you working on read more

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I went here to make keys and was disappointed when I came home and it looked obviously different from my original one. The apartments I needed these keys for were in SF, so a long way to just try it out and find they wouldn't have worked! The young guy who made it, did not seem very confident and must have been new at making keys. Another guy kept going in and out to help him, which didn't make me feel any more confident he knew how to make them! Right before coming here, I even told my husband I rather drive all the way to the Brentwood ACE bc I know they do a good job especially with keys! But my husband said oh they are all the same, don't worry about it! Yeah right! This store had younger employees compared to the Brentwood ACE which has older seemingly more experienced long time employees it seems, who know what they are doing. So yes, I rather drive all the way there. Also this Antioch ACE seems very packed and crowded with things and has like a dusty, dirty feeling when you touch things and kind of dark and old type of place. The Brentwood ACE feels spacious (much bigger), cleaner and brighter. Both of these ACEs have the yummy pies I hear so much about on the neighborhood app NextDoor. I think they must come only around the holidays, as I have not noticed them before. read more

This location is in disarray. I walked into this location after seeing the gardening items I want to purchase listed as being in stock here on the Ace Hardware app. I asked where I could find the particular products I want to purchase and three different employees told me they have "no idea" where they are. It seems that items are being moved because shelves are being rearranged, but how does an entire line of products disappear? Can we find another staff member or a store manager who does know where the products are? I hope no customer gets hurt in the half assembled aisles. Perhaps safety barricades should be up. Hopefully, Brentwood's location will net a better shopping experience. read more

We went in to have keys made. There are a special type of key and were told to come back when an employee that could use this one machine was working. So we came back and were treated horribly by Selena. She refused to make the keys and told that no one at that store would make the keys. She lied. The other clerk was also clueless and claim he didn't recall speaking to me. I will never set foot in this place again. read more

Always on the ball. Great service. Unless the kid that does the propane refills is going to lunch or is off is 15 minutes.

Friendly and helpful staff, and was able to use a coupon I found online. I also got an additional coupon with my purchase and a bunch on the app too. Definitely coming back for future projects :) read more

False advertising. They did not honor their on line price on some Stihl oil. When I went to pick up my order they gave me 4 individual oil instead of 4 6 packs. The lady who helped me was truly ignorant or was playing ignorant by saying it was for only 4 individual packs, not four 6 pack. Look at the attached picture and you decide. read more

Antioch Ace Hardware - Picture of ad with picture of 6 pack and price. - Hardware Stores Near Me - Antioch, California

I have been meaning to write this review for a while!! A few months back I purchased a new table and chairs from the Antioch Ace! I called before coming and was told the table and chairs I was looking at online was just set up the day before and was on display. I go to check it out and loved it! However, I knew it wouldn't fit in our truck (the bed is too small) so I asked if it could be disassembled (which I felt horrible about because it took them about 4 hours to set up) Well the next day I called to check on it and a gentlemen named Trey (or Tray.. I'm not sure how to spell his name) answered and said he was going to be delivering it to us! So, later that day he shows up with everything and was extremely nice! He helped us get it to the back yard and was very cautious about not scratching anything. I tried to tip him for his time and effort to deliver it, but he wouldn't take it from us and said he was happy to deliver it. We are very appreciative of Trey and look forward to doing business at this Ace again in the future. THANK YOU! read more

Antioch Ace Hardware - Hardware Stores Near Me - Antioch, California

great staff and service , went in to get a key made and propane filled and no wait at all..

I would Not and this is why this evening I needed a couple bags of wood pellets. Called the store and asked if someone who could help me load 2 bags in my car. Well the store closes at 6 :00 I was there at 5:20 she locked the door in my face. That was super sweet of her. So I bought 50 bags from Lowes having it delivered tomorrow. So your employee did me a favor. read more

After leaving a previous store who didn't give good service, I found myself driving past "Ace Hardware" here in Antioch. I have never been in this store so I turned around and decided to pay them a visit and to see what they have that I may need. As soon as I got out my car I was greeted by Alecia the manager and was directed into the store very nicely. I then met Juan who asked what I needed I told him and he was eager to help and he did. I then walked around the store and was greeted with hello's and friendly jesters from most of the staff, very impressive. I found my way to the cashier who was Blake, and he also was very nice and encouraged me to sign-up for a rewards card, so I did, as he greeted me we talked about the store and about other items I might be interested in. I was very appreciative of his concern for what I might need. As the transaction ended I was encouraged to come back to shop and if I needed any help with the merchandise to not be afraid to ask them for help. As we gave each other fair well greetings, I could only say what an experience from this store's staff. I will be coming back to do more shopping. Thanks Guys for a wonderful shopping experience! read more

I was super impressed that I called to ask a simple question but the lady who answered took the time to go and check if a certain part was in stock. It was a little $10 piece but she treated it as it was super Important and it actually was for me. The store is super clean and the prices are fair. Love that this store is located in a residential area right close to my home! Great place to shop. read more

I have been to numerous hardware stores and this was the first experience I have had where I received exceptional customer service. All thanks to Andrew at Antioch Ace Hardware. He went above and beyond to help me. Thanks read more

Terrible experience I went in with an item lost my reciept asked cashier pat if she could help me she said if it's under your rewards I can if not.no so she said looked and I didnt have such a purchase I said ok I went on to find a sprinkler head and she proceeds to tell the other cashier to watch me like I was gonna steal or something so then she walked away and I asked the other cashier could they look it up for me Andrew was the young man's name he found my purchase and took care of the issue I am thankful but I feel like I racially profiled sad to say I really like ace and shop there all the time hope this dosent happen again thanks again Andrew good customer service I will not be in Pat's line again.....and will let all my neighbors know of my visit read more

I have lived in Antioch for 7 years. I regularly shop at the Ace on Sunset but I e never had great service. I just go because it's close. Thursday October 10th that all changed because I met Kristen the Assistant Manager. I was completely exhausted and told her that and requested extra help. Kristen gathered everything for me and Friday where I needed more help I called and just asked for her!! Kristen is an amazing asset to your store. She continues to help while answering many questions from employees on her headset. She was friendly and knowledgeable. I hope Kristen becomes a store manager soon because she has what it takes! Thank you so much! Renée Sparks I'm back ! Saturday Ocean 12th, I'm getting my house ready to go on the market Monday morning! Today I'm dealing with Elsa, what a sweetheart! Elsa helped my son in-law yesterday. I'm having to match more paint. Elsa is really helpful. I am disabled but Never use my disability for extra help but I am just physically unable to do this without the extra help so I really appreciate it. Also I don't know the young mans name at the register but I told him I was taking a drink to my car while I wait and gave him the one I'm taking and will pay for with paint. He said no problem! I remember when the Ace changed hands the first time but all I have to say is thanks to your team for the extra help! read more

I've been to this location at least a dozen times and have always had good experiences. I bought two keys for my Ford pickup that have the remote incorporated into the key from Amazon for $22. Yesterday I stroll in to see about getting them cut. I was floored when the person at the key cutting desk said he could do it for $180 per key. That is not a typo. He quoted me $180 and mentioned something about cutting out the middle man. So I laughed and left the store. I just walked out of the Brentwood Ace and got them both cut for $20 total. Both employees at the key desk were super nice and efficient. Needless to say, I won't be returning to the Antioch Ace. read more

Antioch Ace Hardware - Hardware Stores Near Me - Antioch, California

Great neighborhood hardware store. Amazing how much they can fit into a small store without making it feel crowded. I occasionally run here when i don't want to go all the way to one of the big box hardware stores Good selection, knowledgeable, friendly staff read more

Antioch Ace Hardware - Hardware Stores Near Me - Antioch, California

I was shopping with my grandmother and when we got to the check out, she couldn't find her credit card. The cashier (Pat) was SO patient with her, telling her to take her time looking and even got her a chair to sit on while she looked. She froze the transaction so we could go home and check there. When we got to the car my grandma found the card. Pat made a big difference in her day by being so kind and patient with her. read more

Antioch Ace Hardware - Hardware Stores Near Me - Antioch, California

Fantastic Customer Service at all times but especially during this pandemic. Great online ordering for curbside pickup with prompt emails advising when the order is ready for pickup. Always helpful and knowledgeable staff. These essential workers deserve high marks for the courtesy and professionalism. read more

I came here for some new yard tools and the staff does nothing but cry bout there job and there fellow co workers.. a manager and a cashier complaining about it all as they rang me up not even acknowledging that I'm there. Then the cry baby didn't even look at me as she stuck her hand out for my currency while still complaining about her job.. yeah I felt like a happy customer leaving this joint Just lucky I don't wanna stand in Home Depot lines sometimes u unhappy people Don't like it then leave stupid That's to the unhappy employee read more

This store use to be my go to store for specialty items, but no more. Right before, and ever since it changed ownership, the condition of their stock has been pathetic. Especially on unique and hard to find items. There will be a spot for them but no product in that spot. Some of the new employees they have working there have no knowledge about hardware or customer service. I recently went in to have a propane tank filled. Their policy is for the customer to take the tank over to the side gate where an employee will meet you, take your tank and then fill it. The n you, the customer have to go back into the store and wait for the tank to be filled and pay for the fill. Then go back to the side gate to pick up your tank. That's not customer service. When you bring a tank in to be filled, an employee should come to the front door, get your tank, and bring it back when it's finished. I walk with a cane and can't always get around well. When I brought my tank in to be filled I put it in a car and took it to the side gate. I was met by an older employee who, when seeing that I had my tank in a cart said, "do you expect me to pick that up out of that cart"? My response was, " it's your job"! I have dealt with this employee before and he has little or no knowledge about hardware or customer service. It sucks that I can no longer count on this store and have to go to Oakley or Pittsburg. Unfortunately, those stores are owned by the same people. read more

I came to ace today and received direction from pat to which isle i need to find my product and shawn helped me and andrew was the cashier very friendly and respectful.and very nice and clean store. Overall great customer service and great cashier. Definetly coming back -jacpueline wuttae read more

Good afternoon, really puzzled on where to go or how to go about what to do. I got my plants? Stuff to unclog my bath tub And some tools. And I'm a girlie girl. So thnk Andrew or dre frm me read more

I'm not sure if it's the pandemic but this Ace has horrible customer service. I ordered a screen for my window and dropped of the old one so they could make the right size, first off it took 3 weeks to get it bc the person was "on vacation" when I picked up my screen the person that gave me the screen wasn't too friendly, it was like I was asking for something she doesn't get paid to do. 2nd I get home and screen was way too snug I had to get someone to install it from the outside and they didn't even add the little tabs to pull the screen into place in the right spot. My dad put my screen in and states it all started falling apart when he tried to get it in from the outside, thankfully he could put it back together. These screens were made so cheap and were very expensive. First and last time I go to ace for this type of issue. read more

went in looking for a cane, which they had but they had it marked up 30$ over the online price. then they told my girlfriend to leave her purse(a small backpack) at the front. we left. no one even asked us if we needed any help just judged us by fault. will not be spending money here any time soon read more

I just love this place. Professional, intimate environment. Most of the time I find what I'm looking for. Great staff: Friendly, Patient and knowledgeable. I'm grilling more now and this Brentwood Ace has all the goods. I prefer this place over Lowes or Home Depot any day read more

I seen antioch ace hardware is falling apart by losing sales associates it won't last with no sales or customer service only one person cares about helping customer read more

A friendly staffed hardware store where you can truly get some help! My favorite go to hardware place when I am working on a project around my home. Highly recommend. read more

Had to go in on Sunday! Andrew was the sweetest. Everyone left that was down for the day and only had one other coworker who happen to go on break. He had a difficult customer and he handled the long line of 4+ people there waiting and trying to help the difficult customer. He kept his cool and stayed positive with a smile. read more

I went there over the weekend to purchase some gardening tools and other things. I like the fact that although the store doesn't look very big from the outside, they have a lot of things inside! read more

Came in last weekend and all I have to say is that this place needs better cashiers. NOW. Please advise your employees that sitting their butts on the counter doing NOTHING in the front of the store is tacky and unprofessional. Especially when you can be helping PAYING CUSTOMERS. read more

I like this store. I visit other big hardware stores but this one has a local feel to it in a good way. They have some quality finds you can't get at other stores. This trip I started with a return, no issues there. The customer service was all round good from team members. There was a young man at the register who had a noticeably remarkable demeanor when greeting and helping everyone. Not sure why it stood out but it did. Maybe he seemed happy to be there and talk to the people he helped and seemed to have genuine interactions. It's sad but I guess that in Covid times, I realize I haven't seen that in a while so his efforts stood out to me. His name is Andrew and when I left I just thought I should leave a good review for this experience and for Andrew in case someone can tell him he's doing well. It matters these days. read more

This review is only for the Ace Hardware on Sunset in Antioch. I've been here five times. I've only had decent service once. I wish I had got that gentleman's name. The other times, horrible. The employees acted as if I was bothering them. I was at checkout and noticed a Whirly Pop popcorn maker on a shelf by the register. I asked the cashier how much since there wasn't a price on it and he stated he didn't know. Another time I needed a bulb for a florescent fixture. The guy looked at the one I brought in and said they probably didn't have one because they only keep a couple in stock. I asked if he could order one. You would have thought I asked him to do burpies. I guess I'll take the drive to Ace in Oakley if I want excellent customer service. Step your customer service game up Ace on Sunset. If I want horrible customer service I'll go to Home Depot or Lowe's. read more

I would like to thank Andrew for such great customer service. You made my visit much more pleasant with the service you provided. I would like to thank, Uncle Charlie as well. You guys were great! read more

I just wanted to say that Andrew was a big help... showed me exactly where I needed to be plus offered sum good advice...

First!!! Ace Hardware is one of my favorite stores to go and buy from for household items to tools and more. It is convenient and the staff is always nice. Today I went to the store to buy items for a dog run. The older African American Gentleman working Saturday around 12 is...was extremely helpful, and friendly and lead Me straight to my supplies. I totally forgot his name but excellent with his customer service. THEN, I got to the register and was blessed with the delightful ANDREW. Another African American young man working the register. He was so polite, pleasant and very efficient. Not only did he help me with a smile. But he invited me back and wished me luck on my dog run. Being a senior African American woman...it is such a please to see this location hire multiracially. I have always loved the team before but I had never seen someone else go looked like me working there. I will definitely be back! Good Job Antioch Ace. You will always get my money. #Amen! You all know what you are doing and it's a fabulous thing to have you in our coming! (ACE IS THR PLACE) #Antioch #Ace #Sunset! Thank You! read more