Simply the BEST....we have worked with Jeff for the last 5 or 6 years and now Jon and the service…read moreand expertise and customer care they provide is best in class. Jon just replaced our HVAC unit (furnace amd AC) over two days....between rain storms after had been without AC since father's day. Our family family finally slept last night for the first time all week. The house is already down to 72 and all is well. Its rare to find family owned businesses like this anymore and we continue to be loyal customers. They really are the best, highly recommend, 10 out of 10, gold star, blue ribbon.....well you get it THANK YOU

If you're looking for an honest, reliable heating and cooling company, I can't recommend them…read moreenough! Being family-owned and operated truly sets them apart. From the moment you call, you're treated like family--not just another customer. It's refreshing to support a local family business that operates with integrity, values its customers, and stands behind its work. If you want exceptional service from people who truly care, this is the company to call.

Our AC stopped blowing cold air on Thursday, and by the time evening rolled around, our house was…read morenearly 80 degrees. The next morning (Friday) I started calling around, but every other HVAC company told me they couldn't come until Monday. I called Gili, and they were at my door within an hour! They quickly diagnosed and fixed the issue, and the price was very fair--no upselling or unnecessary add-ons, just honest service. The technicians were professional, kind, and efficient, which I really appreciated. It's rare these days to find a company that responds so quickly and treats customers with such care. I highly recommend Gili for anyone needing HVAC service--you won't be disappointed!

I contacted Gili after an inspection said I should get my AC cleaned and a few things on my furnace…read morechecked out. They were able to come the next day after talking to them. They were friendly, fast, and was priced right. I would use them again and highly recommend them. Thank you Gili for taking care of my AC and furnace.

Free estimates! Need I say more?…read more Okay, I will. We had a different company that we used for many years and were even members of their club. They started to go down hill and tried to sell us on everything we didn't need. So we called Tiger! They came out and diagnosed our cooling issue and were not trying to oversell. I felt they were honest and got the job done. I saved about 5k by using Tiger. I had them come out for a clog a few months later. They couldn't find an issue and felt the Draino I used did the trick. No charge .

Everyone has their own expectations, but I have to give Tiger 5 stars. They continue to help my mom…read morewhile I live in another state and they have been fantastic. Fixed all issues and pricing is competitive to others. They also come out and periodically check the furnace and AC and Kelvin is absolutely amazing. Personally I recommend them!

Great Company, Serviced my Broken AC Unit in Troy, Il 10/10 great service and value !read more

We had a bad leak in our central air, water all over, and began the long and torturous process of…read morecalling our home warranty company. That's how we found out about Craig-Air, as they were the recommended local provider by them. We haven't always had the best customer service from our warranty management, but most of their contracted providers, once engaged, have been good. Craig was way better than good. We got a call from them first thing in the morning after the home warranty verification, saying they could be right out. We asked "how soon was that"...the technician, Mark, said "ten minutes". He was there in EIGHT. He quickly diagnosed the problem, replaced a part, and then explained to us what had happened and how it caused the water leakage, in layman's terms we understood just fine, and was in and out. I really appreciate the speedy service, the quality and efficiency of the work, the courtesy, but most especially, I appreciate the value added of Mark explaining to me the process and remedy without talking down to me as a non-mechanic homeowner. He didn't have to do that, even though it was only a few more minutes of his time. A company with professionals like Mark is a company I want to recommend. I'm including a picture of their business card he left!

Clint and his team were honest, respectful, and very knowledgeable. No high pressure sales tactics…read moreor trying to upsell products. Our 21 year old AC quit working and Clint had us up and running with a whole new affordable unit by the next day. He has definitely gained us as a new client. Highly recommend!

Clint is the man! He came out and helped repair my AC unit for a super fair price. All around a…read moregreat experience. Clint has a client for life through me

DO NOT USE HERITAGE HEATING AND COOLING!! IF you could put zero stars, i would. they wont answer…read morethe phone or call you back, won't respond to texts. He came out and speed diagnosed what was wrong, put on the new part and surprise, that didnt fix it. more looking around, decided it was as control board and he would have to find one. A week passed and as of Thursday At 5:30pm, no part but he would send me the tracking number. Didn't receive it. Friday at 7:19am, I receive a text that he will be out between 3-5pm. He arrives, spent about 15minutes and comes to the front door and asks if I've got cool air. I couldn't feel any coming out but he is taller than me and reaches up and says, yeah it's cooling off. Then he high tails it out of here. I'm in the kitchen which we put a window ac in during all this so I assume it's cooling down. My husband comes in and walks into the living room and says it's hot in here. The thermostat showed it hadn't cooled off any. I immediately texted him, no response. I went on line to my home warranty company and reported it, which showed it as a recall. Saturday morning I contacted the home warranty company and they called the contractor. He told them it would be the next Friday before he could get back here. I told them it was unacceptable. By Monday, I did not receive any confirmation from the tech's system that even have an appt so I called home warranty again. While I am talking with them and not getting any where, my husband comes in and hears what's going on and says I will go outside and see if he even replaced the part. He comes back in with pictures. The part has not been replaced, there are still cobwebs that are undisturbed on the screws and the exterior panel has not even been completely put back on. Home Warranty company is reviewing the pictures and looking for someone else that can get out here asap.

4 Stars**** Heritage Heating and Cooling came out to check a…read moreproblem, but my service slipped through the cracks. Once the owner realized what happened, he immediately stepped in, got it resolved, and made things right. Mistakes happen, but they handled it well -- I'd use them again.

I had been looking for a HVAC contractor for a while. From the first moment I called these guys, it…read morewas a different experience. A human answered the phone on the 2nd ring at lunch time during the work week. Within 10 minutes we had scheduled an appointment time. At the appointment time, it wasn't just a rookie or a salesman, the owner of the company came to my house. He was a nice old guy and was very honest. Unlike the other companies I talked to, they were ready to go and get a new system installed on my schedule instead of theirs. The day of the install it was pouring down rain. The installer called me to tell me they were running a bit late, but they actually showed up 10 minutes early to the appointment. It took 2 days, but I now have a new working system in my house. They also diagnosed a malfunctioning sump pump and installed a new one for me at no extra cost. These guys are great and I would highly recommend them.

Last year we were stood up after waiting all afternoon. Service person ran late. Ok, but how…read moreabout a call. Thought we would give them another try this year. SAME PROBLEM. No phone call, waited all afternoon. He was tied up on another call. I was very frustrated and disappointed. Hate hearing their commercials. Just wanted our AC checked.