Woke up this morning to a sheen of water across my basement floor. Sump pump failure!…read more Ran a list of local plumbers and found highly rated Embrich. Can't say enough about what a great experience I had with them. Professional, courteous, knowledgeable, empathetic and follow thru- they checked all the boxes and I am so appreciative that I found them. Woman I spoke to on the phone initially thought she could have someone out first thing tomorrow morning, but she must have sensed my panic haha and told me "they got me" and promised to find a way to get a truck out today. They followed thru-Cody and Jack arrived a couple hours later, diagnosed issue, presented three different solves at various price points and offered guidance on plus/ minus of each. We selected an option, and they installed by mid-afternoon, and taking the time to walk me thru the fix, how the new equipment works and what to watch for if future issues occur. Well done Embrich!

Great experience with this company! Drew & Chandler were great to work with. Neither try to squeeze…read moremoney out of you, & instead inform you of the best route + next steps while also walking you through what it all means. Will definitely be getting my business again when it's needed! Initial call - incredible. Described my problem & immediately she was checking to see if someone could come out & they did!! Same day! Diagnosed & came to fix the problem the next day. Received texts when they were on the way & a snip it about them to make you feel more comfortable.

Our former HVAC contractor had recommended Sigman when a problem occurred that was too technical…read moreand needed the expertise of someone like Sigman. I thought that was a pretty good recommendation coming from another contractor. At any rate, It's been years now that we've been having Sigman service our heating and cooling needs. In fact, just recently we had our heating and cooling system replaced by them. Overall, my wife and I have been very pleased with the service, knowledge and professionalism one would expect to receive. I would highly recommend them. Bob D

Sigman doesn't care about you or the work they perform in your home! I've called and spoke to two…read moredifferent gentlemen, catching both of them in lies in regards to my furnace's warranty. They just don't care. All my paperwork says I have a 10 year warranty and they won't honor it. I'll attach photos, please beware using Sigman. They are not good people and won't stand behind their own work

(I'd give them 100 stars if I could!)…read more We met Jason earlier this year while purchasing a home that needed a total rehab. We were ready for him to replace the entire HVAC system right away, but because of his experience with rehab homes, he advise us to wait until all the dust settled first -- a very smart suggestion. Here's where you really see how much he cares about his customers: Jason told us about upcoming changes in the HVAC industry that would make new units more expensive. He suggested we buy the unit early to lock in the lower price, and he even offered to store it for us until we were ready for installation. Six months later, when we were finally ready, we coordinated everything with Laura, and the timing couldn't have been better. Jason and Cory also handled our whole-house vent cleaning -- and thank goodness we took his advice to do that before installing the new system. His team showed up right on schedule, worked efficiently, and did everything as professionally as possible. The entire experience was smooth from start to finish. Highly recommend -- truly a 100-star service!

Bill Campbell- My Honest Accounting of My Experience My…read moreexperience with this company has become a credibility issue more than anything else. I was told I would receive a text when the technician was on the way -- that never happened. For them, that seems to be "no problem," but for me it meant I had no chance to be present, observe the work, or verify anything firsthand. From there, the story kept changing. I was first told the technician ran the furnace for 10 minutes, then later that he ran it for almost an hour, and now I'm being told it was 48 minutes but they round up. These explanations cannot all be true, and the constant shifting makes it hard to trust what actually happened. When I arrived shortly after the technician left, the furnace was running with no heat, the same intermittent failure pattern I've been dealing with all week. Nothing was diagnosed, nothing was resolved, and the system was left in worse condition than before. When I spoke with the supervisor, I was offered a return visit -- but only if I paid another service fee and hourly rate. The suggestion was that "we can watch the furnace all day," but at my expense. Meanwhile, I was already charged for a full hour even though the technician was reportedly there for 48 minutes. If they're rounding up, it raises the question of whether I'm entitled to the remaining time I paid for. At this point, the pattern feels less like a repair‑focused service and more like a replace‑the-unit operation. When a company can't keep its story straight, doesn't follow through on basic communication, leaves the equipment still failing, and immediately pivots to more charges or the implication that replacement might be the next step, it's hard not to feel like the goal is selling a new furnace rather than fixing the one I have. This is simply my honest experience and how it comes across from my side.

If we could give Ehret a higher rating, we would because this company is reliable, honest,…read morethorough, and very helpful. We actually have been using them for quite a few years now, and they have never failed to come through for us. If ever we encountered a difficulty, they "bent over backwards" to accommodate our request and fix whatever was needed. We don't look elsewhere anymore, whether the job is large or small.

Devin was great. Showed up in the time window, diagnosed the problem, fixed the problem, and didn't…read moretry to up sell us anything. Issue with our A/C

I have to say that this company has amazing people working here. And the owner Kaycee don't mind…read moregetting his hand dirty to get the job done. His workers have no bad words to say about him or his company. And what I really like is they don't have you waiting all day they give you a time and they are on time if not they will call and let you know. I have nothing but good comments about this company I recommend everyone to use XCELL Williams.

Friendly & thorough. They have been our go-to source for both our home and commercial office…read morebuilding we own. Don't look anywhere else for HVAC service or installation. Williams is THE BEST IN STL.

Archway Heating and Cooling is awesome!!! (Jun 2024)…read more It's funny how we freak out when we lose precious comforts that we sometimes or usually take for granted, i.e. electric, gas, heat, water, internet, or our air conditioners, etc. Sigh. I called Archway for an annual service check June 13th. After adding some R22, Brandon mentioned that my Trane A/C unit is 16 years old and since it wasn't operating at its peak and needs a part, that it may be time to replace said A/C. (By the way, I hired Archway 16 years ago to install my awesome Trane unit.) Unfortunately it was a 95 degree day (with seven more 90 degree days to follow.) Guess what, I foolishly ignored Brandon's advice and the A/C coils froze that night and the inside house temp rose to almost 80 degrees. Karen came out that same afternoon to evaluate the existing equipment, offered a few options (within my budget), explained in detail each option feature, how Archway's replacement process will be done and worked up the paperwork, all in less than an hour. I was so relieved that the new A/C contract was priced within my budget. She never used high-pressure tactics, which is refreshing in today's competitive market. I really appreciate the way Archway treats its customers with respect and the utmost understanding with the loss of cooling in the hottest days. It's apparent that they have high standards of outstanding customer service for their family owned company. Rick and Tom removed, replaced and tested the new units swiftly. They cleaned up their work areas and left at about the three hour mark. The house is cooling down and I'm very happy. Archway is a company that takes pride in the products they sell and their installation and maintenance teams. I will continue to recommend and rely on Archway for my heating and cooling needs, always. Don't hesitate to use their services. They are a great, professional business.

This was a good family business that was passed down through the family and they are living off the…read morereputation Bob built. I thought after renting a house from the business we would use them to fix the AC unit at our first home. We were very disappointed with the service. We spent thousands of dollars and we were never going to use them again. After nearly 15 years we gave away 1 more try. This is what we got

I was really pleased by the process for getting our AC replaced. Matt worked with me on a bid for…read morethe new unit in October, and spoke intelligently about the options, where other companies did not seem as educated on the components. This bid was actually less than the competitors, and they had not been around as long as Harster! It was an easy choice. We scheduled to do the replacement in January. Jim and his team came out to do the install and addressed some additional needs to increase the air flow, make the existing unit up to proper code, and make the filter track so it fit filters appropriately. The last unit installation I'm sure was a DIY job or done by a less qualified company. Jim addressed all those issues. I was on a meeting when he was all finished and didn't get to go see the finished product until after he left. It was beautifully done and very neat.

Harster Heating and Cooling just left my house and I could not wait a second to write a review…read more This company has superior service and timeliness. My furnace stopped working and I called Harster after reading the other reviews on Yelp. The receptionist was very nice and she had a technician out in less than 2 hours. I ended up needing a new system, but two of the nicest and most informative technicians came out the very next day and completed the work. They talked to me about the system and what I can do to maintain it. The price was fair and what they quoted originally did not change after the work had been done. I would recommend this company to anyone.

I would like to just say how wonderful this company is. When we talk great customer service which…read moreseems to be rare these days, Josh and his apprentice are of the highest standard. Straight to the point, friendly and makes sure that his quality of work is of the highest standard. Thank you Josh and looking forward to have both HVAC and Furnace serviced in the future.

Josh was prompt, knowledgeable, and friendly. Same day service when our AC and fan stopped working…read more Thankfully it was a quick fix and the price was very reasonable. Definitely will be using again for future heating/cooling issues.