They did a great job. I had to reschedule my appointment which was no issue. They showed up early…read morein the quoted window, finished the job quickly, and charged me a very reasonable price at the low end of the estimate they gave me. Very professional and polite. Great job.

It's been like 2 weeks since I asked for service, so far everything has been very good!…read morePatrick, although pretty young, was very professional and helpful. Communication was always good and everything was on time! I will hire them again! But hopefully, no need in the short time

My air conditioner stopped working. I received a call within 10 minutes and received service within…read more2 hours. Extremely knowledgeable, excellent quality. Would recommend without hesitation.

JLM replaced my entire HVAC system last week and I'm very happy, so I wanted to write a review…read more They arrived right on time, completed the work ahead of schedule, and walked me through the system and answered all of my questions. It was very easy to complete the financing process as well. Before it was installed, JLM sat down with me to review all of our available options based on the current status of our system. I feel they are very trustworthy, unlike some other "bigger" companies we've used in the past for service. Highly recommend. Thank you JLM!

I've been using Otto for over 5 years. He response fast to issues. He's easy to get a hold of,…read moreunlike other hvac companies I've used in the past. He may not be the cheapest, but the quality of his work is worth the price. You get what you pay.

I just had Otto from Lolich come over and install my new ecobee3 thermostat. I do not usually write…read morethese,so this says a lot. Otto was so professional and went above the and beyond. I would and will highly recommend him to everyone I come across!!!

we had major sewer issues and your crew spent an entire week with us. current cast-iron with PVC…read morepiping, doing a burst to get in a new pipe. Every single person on this job was incredible. I would like to thank the individuals: beginning with Zach, who was the estimator who was very thorough and explaining our situation, Zac and Carter as a team were outstanding, Dash and Joe who did excavation work were incredible, and a mother Zan who helped with the bursting of new pipe. Each one of these individuals were professional, respectful, transparent, and so incredibly helpful for this entire project. I cannot thank your company enough for sending out such men of integrity and honor! Not enough stars to put down and I truly appreciate every single person involved .

They certainly are not the cheapest in town, but I cannot say enough great things about Andy in…read moreplumbing, helping us diagnose where our gas leak was. It is a complicated process to begin with, but I was impressed with his expertise, genuine care for my situation and the task, and how hard he worked. This man deserves a raise!

I was really pleased by the process for getting our AC replaced. Matt worked with me on a bid for…read morethe new unit in October, and spoke intelligently about the options, where other companies did not seem as educated on the components. This bid was actually less than the competitors, and they had not been around as long as Harster! It was an easy choice. We scheduled to do the replacement in January. Jim and his team came out to do the install and addressed some additional needs to increase the air flow, make the existing unit up to proper code, and make the filter track so it fit filters appropriately. The last unit installation I'm sure was a DIY job or done by a less qualified company. Jim addressed all those issues. I was on a meeting when he was all finished and didn't get to go see the finished product until after he left. It was beautifully done and very neat.

Harster Heating and Cooling just left my house and I could not wait a second to write a review…read more This company has superior service and timeliness. My furnace stopped working and I called Harster after reading the other reviews on Yelp. The receptionist was very nice and she had a technician out in less than 2 hours. I ended up needing a new system, but two of the nicest and most informative technicians came out the very next day and completed the work. They talked to me about the system and what I can do to maintain it. The price was fair and what they quoted originally did not change after the work had been done. I would recommend this company to anyone.

Called after hours on Thursday and spoke to the answering service. The next day I got a call first…read morething in the morning to schedule the visit on that same day. Great communication! Tech came at the time they scheduled, he was courteous and efficient. He explained what he was doing and why. I fully recommend this company.

Our AC went out the other day, and I gave Dole a call. It was after hours so no one picked up, I…read moredidn't leave a message, but I did still received a call back. The lady on the phone was very nice and scheduled a tech to come out the very next day in the morning. My time window was 8am-12am. I received a text and an email confirming my appointment. On the email link, you can also see the name and picture of the tech that will be coming out. The next day I received an alert at about 10am notifying me that the tech was on the way. The status email showed me his GPS location! I thought this was a really nice feature, it gave me an idea of about how far he was away. Justin was my HVAC tech. He wore a mask and shoe covers when he entered the house. I explained the issue I was having, and he first took a look indoors. He quickly found the problem was a leak in the evaporator coil. Justin presented me with all my options and facts and let me make my own decision. At no point was he pushy or trying to sell me extra services. I had some other HVAC questions, and he welcomed those and answered them and provided good suggestions. Since one of the options was a full replacement of my unit, on the same day I received a call from the Dole sales rep. He said he was able to come out that same day to give me some options of replacing the AC unit. He was courteous, came out, took a look, and we spoke through options. I was provided quotes on the same day within about 15 mins. I was very impressed with Dole and will definitely be using them again for any HVAC related jobs!

Very great service overall but following up after an AC repair to ensure the fix was done right was…read moreabove and beyond!

I started a yelp project and requested several quotes. One was from this business…read more Communication was great however they wanted to come to my home without me there texted to leave door unlocked or a key for them and they would send me an invoice. I was not given a price and I have never met this person. When I declined services due to these things I received "You want me to drive 45 mins spend 1-2 hrs testing the systems for free?" Brandon kept going on and on being demeaning, disrespectful and unprofessional. I was very hostile. I explained further I am not interested due to the cost as I would like to get several quotes and several I have spoken to do not charge a fee. To improve I think this company should meet with homeowners first not try to gain access to their home without them present and be transparent with pricing.

Last year we were stood up after waiting all afternoon. Service person ran late. Ok, but how…read moreabout a call. Thought we would give them another try this year. SAME PROBLEM. No phone call, waited all afternoon. He was tied up on another call. I was very frustrated and disappointed. Hate hearing their commercials. Just wanted our AC checked.

We woke up to only cold air blowing from our furnace this morning. The gentleman from Inman in…read moreIllinois came to my house within 1 hour, and because he only had to reattach a loose wire, he did not charge me at all! I was very impressed and would recommend this company to anyone. They are honest and professional. He serviced our furnace at our previous house also and we were very pleased.

What a perfect service company. I've had the pleasure of having them come to our house a few times…read moreafter having moved in over the fall. Climate Masters have been servicing our boiler for the better part of thirty years. They knew what they were doing and were EXTREMELY informative. They showed me how our system worked, they took the time to explain everything from lighting the pilot light to bleeding the radiators. The tech even gave me a key to bleed the air from the radiators. They state they specialize in older homes and they did right by our 96 year old system! Highly highly highly recommended.

After Climate Masters finished the job, I was surprised to realize ... wow, even mechanical systems…read morecould be visually attractive. This was because the installers, Scott and Ethan, did an absolutely meticulous and exacting job. Our house is a 6400 sqft three story built in 1906. During the winter, the hvac system we had in place was never able to properly heat up the home. While driving one day, I spotted one of the Climate Masters' trucks with the motto, "we specialize in older homes" and wondered if they could fix our hvac setup. Tom came to assess and bid the job, and I must give thanks to how patient he was during the process. I took an excessive amount of time to decide, and yet Tom followed up throughout this period. Climate Masters ended up installing a large 140K BTU gas furnace, ran new black iron gas piping, and redid sections of our duct work. Part of the work involved cutting through a kitchen floor with brick veneer. Scott was able to shape the vent opening beautifully. The result was that for the first time ever, the house felt ... toasty during cold weather. When Spire came to activate the gas, servicemen on two separate occasions saw the installation and, without prompting, asked me which company did the job. When I asked why, they both said, "oh, it's because they did a great job!" Everyone I interacted with throughout the process has been wonderful: Scott and Ethan came promptly at 8 am each day and finished a huge job in 1.5 weeks; Doug was great with follow up logistics, and Jennifer always friendly and helpful with office paperwork.

They treat me and everyone I know that uses them like family ... when my grandma was alive and our…read moreunit went out, they fixed the issue immediately and it was after hours but they wanted to make sure my grandmother was comfortable

Had issues with heating unit. Fast friendly service. Quality value work. Showed up within hoursread more