I had a very positive experience with Jim He put in a new…read moreHVAC system for me in 2016 The price was affordable and everything still works great For Any questions or additional assistance I've needed since then, Jim has been helpful as can be. Years after installing the HVAC system, the thermostat gave me some problems. I told Jim & He came over to replace our thermostat same day I asked, no charge, and it was not still under warranty. To me, that's incredibly kind. He went above and beyond to help his customer. I am surprised to see any bad reviews because I have only had good experiences with this company and would suggest Jim to anyone who needs any assistance with HVAC related issues

Greenaire owned by Jim Green here in Belleville sure botched the installation on my new furnace!…read moreI wondered why he wouldn't come back to service it even tho he made several appointments to. You have to disconnect the vent just to change the filter. The problem I'm having with condensation running all over the floor is because furnace should have been put on a pedestal and not flat on the floor ! I could add more but what's the use! I paid Jim almost 8000.00 for new system that's been nothing but problems! HIRE SOMEONE ELSE!

I had been looking for a HVAC contractor for a while. From the first moment I called these guys, it…read morewas a different experience. A human answered the phone on the 2nd ring at lunch time during the work week. Within 10 minutes we had scheduled an appointment time. At the appointment time, it wasn't just a rookie or a salesman, the owner of the company came to my house. He was a nice old guy and was very honest. Unlike the other companies I talked to, they were ready to go and get a new system installed on my schedule instead of theirs. The day of the install it was pouring down rain. The installer called me to tell me they were running a bit late, but they actually showed up 10 minutes early to the appointment. It took 2 days, but I now have a new working system in my house. They also diagnosed a malfunctioning sump pump and installed a new one for me at no extra cost. These guys are great and I would highly recommend them.

Last year we were stood up after waiting all afternoon. Service person ran late. Ok, but how…read moreabout a call. Thought we would give them another try this year. SAME PROBLEM. No phone call, waited all afternoon. He was tied up on another call. I was very frustrated and disappointed. Hate hearing their commercials. Just wanted our AC checked.

Do not recommend. Terrible customer service. At least two months ago I called and left voicemail…read moremessages several times and even submitted a service request on their website. No one has reached out to me. They were recommended to me by Ameren Illinois who gave them rave reviews. If only they knew the real story of how regular people are treated.

While replacing my 80+ year old mothers furnace, they installed the wrong part and the air…read moreconditioner stopped working. When we called them, they came out and said it was not repairable and wanted an additional $5500 to replace. When we got a second opinion, learned Delta had put in the wrong size diaphragm. The other company quoted $600 to repair. So very sad.

Archway Heating and Cooling is awesome!!! (Jun 2024)…read more It's funny how we freak out when we lose precious comforts that we sometimes or usually take for granted, i.e. electric, gas, heat, water, internet, or our air conditioners, etc. Sigh. I called Archway for an annual service check June 13th. After adding some R22, Brandon mentioned that my Trane A/C unit is 16 years old and since it wasn't operating at its peak and needs a part, that it may be time to replace said A/C. (By the way, I hired Archway 16 years ago to install my awesome Trane unit.) Unfortunately it was a 95 degree day (with seven more 90 degree days to follow.) Guess what, I foolishly ignored Brandon's advice and the A/C coils froze that night and the inside house temp rose to almost 80 degrees. Karen came out that same afternoon to evaluate the existing equipment, offered a few options (within my budget), explained in detail each option feature, how Archway's replacement process will be done and worked up the paperwork, all in less than an hour. I was so relieved that the new A/C contract was priced within my budget. She never used high-pressure tactics, which is refreshing in today's competitive market. I really appreciate the way Archway treats its customers with respect and the utmost understanding with the loss of cooling in the hottest days. It's apparent that they have high standards of outstanding customer service for their family owned company. Rick and Tom removed, replaced and tested the new units swiftly. They cleaned up their work areas and left at about the three hour mark. The house is cooling down and I'm very happy. Archway is a company that takes pride in the products they sell and their installation and maintenance teams. I will continue to recommend and rely on Archway for my heating and cooling needs, always. Don't hesitate to use their services. They are a great, professional business.

This was a good family business that was passed down through the family and they are living off the…read morereputation Bob built. I thought after renting a house from the business we would use them to fix the AC unit at our first home. We were very disappointed with the service. We spent thousands of dollars and we were never going to use them again. After nearly 15 years we gave away 1 more try. This is what we got

Free estimates! Need I say more?…read more Okay, I will. We had a different company that we used for many years and were even members of their club. They started to go down hill and tried to sell us on everything we didn't need. So we called Tiger! They came out and diagnosed our cooling issue and were not trying to oversell. I felt they were honest and got the job done. I saved about 5k by using Tiger. I had them come out for a clog a few months later. They couldn't find an issue and felt the Draino I used did the trick. No charge .

Everyone has their own expectations, but I have to give Tiger 5 stars. They continue to help my mom…read morewhile I live in another state and they have been fantastic. Fixed all issues and pricing is competitive to others. They also come out and periodically check the furnace and AC and Kelvin is absolutely amazing. Personally I recommend them!

Came to home and 'fixed' a leaking hose spigot. Used my tools and my parts, then told me after he…read morefinished and got a check he wouldn't warranty the work. Now I'm stuck with a still leaky house spigot that even when turned on doesn't produce flow. I called about the bill and was told the manager had left for the day but would call me back. No call but they made sure to cash my check. Avoid these guys like the plague.

Called them on suspected water leak in dishwasher. The Beloman plumber looked at dishwasher and…read morewent into crawl space and said it wasn't the dishwasher. We continued to use it and three days later it flooded the kitchen. Next plumber we called took out the dishwasher and located the leak. This also revealed extensive water damage to floor and surrounding cabinets. If the Beloman person had done the job right, the flood would have been avoided, the leak stopped, and the damage lessened!

If we could give Ehret a higher rating, we would because this company is reliable, honest,…read morethorough, and very helpful. We actually have been using them for quite a few years now, and they have never failed to come through for us. If ever we encountered a difficulty, they "bent over backwards" to accommodate our request and fix whatever was needed. We don't look elsewhere anymore, whether the job is large or small.

Devin was great. Showed up in the time window, diagnosed the problem, fixed the problem, and didn't…read moretry to up sell us anything. Issue with our A/C

Moved into home about 45 days ago with new furnace that was installed over the summer. I had…read moreinitial questions about the unit. Called Bel- Air multiple times in September without answer to either phone number from the original invoice. Verified against Yelp and listed numbers online. Voicemails left without return. About 2 weeks ago, turned heating on. No warm air flowing so tried contacting again without answers. Contacted a different HVAC company who saw burned wiring requiring replacement parts. Fortunately parts were included under warranty but Forced to pay labor costs. Now they noticed there is a wiring issue where the initial set up that was done presents a fire hazard. An electrician has come out and says that separate wiring needs to be ran in order for the voltage to be safely transmitted. This was probably avoided before because of the extra steps and cost. But if this isn't fixed, the same issue could arise with burnt wiring and possibly start a fire in my house. At this point I'm so disappointed that a company would do this. It's the last thing I should be worrying about as I am moving to a new area and starting a new job.

I asked 5 contractors to give me estimates on a new air conditioner system. I'm glad I decided to…read moreask one more contractor. Number six was Bel-Air heating and cooling and I hired him on the spot within the first 3 minutes of meeting him. The work started the next day and by the end of the day around 4:00 p.m. my system was up and running. The guys did a great job, price was very reasonable considering the amount of work that had to be done. Now all I hear is my Honeybun complaining she's cold. I HIGHLY recommend Bel-Air heating and cooling and when my furnace needs replaced I will definitely call them. My system is only 3 to 4 weeks old but is getting a good workout going through this heatwave and so far my system Rocks!!! Recommendations from people are not given they're EARNED so do your research. I did and it paid off. GREAT JOB Bel-Air Heating and Cooling!!!!

DO NOT USE HERITAGE HEATING AND COOLING!! IF you could put zero stars, i would. they wont answer…read morethe phone or call you back, won't respond to texts. He came out and speed diagnosed what was wrong, put on the new part and surprise, that didnt fix it. more looking around, decided it was as control board and he would have to find one. A week passed and as of Thursday At 5:30pm, no part but he would send me the tracking number. Didn't receive it. Friday at 7:19am, I receive a text that he will be out between 3-5pm. He arrives, spent about 15minutes and comes to the front door and asks if I've got cool air. I couldn't feel any coming out but he is taller than me and reaches up and says, yeah it's cooling off. Then he high tails it out of here. I'm in the kitchen which we put a window ac in during all this so I assume it's cooling down. My husband comes in and walks into the living room and says it's hot in here. The thermostat showed it hadn't cooled off any. I immediately texted him, no response. I went on line to my home warranty company and reported it, which showed it as a recall. Saturday morning I contacted the home warranty company and they called the contractor. He told them it would be the next Friday before he could get back here. I told them it was unacceptable. By Monday, I did not receive any confirmation from the tech's system that even have an appt so I called home warranty again. While I am talking with them and not getting any where, my husband comes in and hears what's going on and says I will go outside and see if he even replaced the part. He comes back in with pictures. The part has not been replaced, there are still cobwebs that are undisturbed on the screws and the exterior panel has not even been completely put back on. Home Warranty company is reviewing the pictures and looking for someone else that can get out here asap.

4 Stars**** Heritage Heating and Cooling came out to check a…read moreproblem, but my service slipped through the cracks. Once the owner realized what happened, he immediately stepped in, got it resolved, and made things right. Mistakes happen, but they handled it well -- I'd use them again.

Bad time of year to have AC out. I truly appreciate Jeff and his honest. He order part for my HVAC…read more& came on a Saturday to replace it. He had everything up and running in a 1/2 hour.

Terrible experience! My family contacted Jeff for a diagnosis and he did half the work. When we…read morecalled back to receive additional support from him we received a hostile response even to the point of him cursing at us! This business lacks professionalism and reliability in all aspects. Very disappointing.