We were able to make an appointment easily with their 24 hour bot service and received a call first…read morething the next day. Although our appliance is beyond repair, which we honestly anticipated, our service- man, Ethan, was very knowledgeable and helpful in helping us make a decision after he assessed the problem. I would definitely use their services again and recommend them highly.

Hired Hoffmann to repair a fridge. I first paid for a service call to assess the problem, waited…read morefor a return visit to replace a part and then paid for the part and labor. Technician said it was already starting to cool prior to paying for the job. Unfortunately, twenty four hours later and it is NOT working at all. Called to report the issue, said they would return next week; However, they cashed the check this morning anyway. Hopefully they do return and properly fix without additional charges. The initial assessment and the repair cost, approximately $450.00, anything more and I would have been better off disposing of the appliance.

If we could give Ehret a higher rating, we would because this company is reliable, honest,…read morethorough, and very helpful. We actually have been using them for quite a few years now, and they have never failed to come through for us. If ever we encountered a difficulty, they "bent over backwards" to accommodate our request and fix whatever was needed. We don't look elsewhere anymore, whether the job is large or small.

Devin was great. Showed up in the time window, diagnosed the problem, fixed the problem, and didn't…read moretry to up sell us anything. Issue with our A/C

Ace services came out to review the issue with my AC. The technician was thoroughly and answered…read moreall my questions. I will be setting a new appointment to fix my issue.

Amazing technician!! David was GREAT! He was very kind, trustworthy and FAST! The price was very…read morereasonable!! I'd highly recommend!!!

John helped me last summer with my a/c unit. I called around 4pm and got him directly and told him…read morewhat was going on and he said he was finishing up a job but could come take a look that day. Incredibly nice and polite and efficient! I told him he didn't have to wear the booties in the house because I have dogs and he insisted. It turn out to be a wiring problem that he was able to fix in about an hour and charged me a very reasonable fee that I was able to Venmo him on the spot. John was a life saver in the height of summer!!

John at Jersey Heating and Cooling was an absolute pleasure to work with. He was very responsive…read moreand delivered on time and on budget. We had initially hired John through a home warranty company and helped explain the process and worked directly with the company to get our claim approved. I would highly recommend.

Great Company, Serviced my Broken AC Unit in Troy, Il 10/10 great service and value !read more

We had a bad leak in our central air, water all over, and began the long and torturous process of…read morecalling our home warranty company. That's how we found out about Craig-Air, as they were the recommended local provider by them. We haven't always had the best customer service from our warranty management, but most of their contracted providers, once engaged, have been good. Craig was way better than good. We got a call from them first thing in the morning after the home warranty verification, saying they could be right out. We asked "how soon was that"...the technician, Mark, said "ten minutes". He was there in EIGHT. He quickly diagnosed the problem, replaced a part, and then explained to us what had happened and how it caused the water leakage, in layman's terms we understood just fine, and was in and out. I really appreciate the speedy service, the quality and efficiency of the work, the courtesy, but most especially, I appreciate the value added of Mark explaining to me the process and remedy without talking down to me as a non-mechanic homeowner. He didn't have to do that, even though it was only a few more minutes of his time. A company with professionals like Mark is a company I want to recommend. I'm including a picture of their business card he left!

AAAAAAAAAAAA++++++++++++++++++++++++++!!…read more 03-24-2025 HONEST, TRUSTWORTHY, INTEGRITY AND PROFESSIONAL! A very pleasant surprise in a service industry that has the potential not to be honest. Two men came the same day I called and determined the problem quickly and resolved the situation thoroughly. They could have performed all sorts of activities to run up a bill and taken advantage like others have done. I would have not been the wiser. The issue was simple. The bill reflected it's simple solution with a service call fee. They even cleaned up some of the iron shaving that came from the under the concrete pipe that caused the backup to occur. I could NOT be happier to give this company the highest rating and give them the highest accolades possible. I would NOT hesitate to call Red's Sewer Service and would encourage you to do the same. NO ONE likes to overpay and be taken advantage of by a service company!!!

Although you do not fix waterlines you gave me a recommendation that was more than the 10 plus…read moreother places I called to have a water line fixed and the guy was responsive and here in about an hour to look at the job Thank you!!!

Kiyu responded quickly to our call, and he helped us right away! He was friendly and efficient!read more

Kiyu is so friendly and professional! I can't say enough good things about this young man and this…read morecompany. I wouldn't recommend anyone else!

(I'd give them 100 stars if I could!)…read more We met Jason earlier this year while purchasing a home that needed a total rehab. We were ready for him to replace the entire HVAC system right away, but because of his experience with rehab homes, he advise us to wait until all the dust settled first -- a very smart suggestion. Here's where you really see how much he cares about his customers: Jason told us about upcoming changes in the HVAC industry that would make new units more expensive. He suggested we buy the unit early to lock in the lower price, and he even offered to store it for us until we were ready for installation. Six months later, when we were finally ready, we coordinated everything with Laura, and the timing couldn't have been better. Jason and Cory also handled our whole-house vent cleaning -- and thank goodness we took his advice to do that before installing the new system. His team showed up right on schedule, worked efficiently, and did everything as professionally as possible. The entire experience was smooth from start to finish. Highly recommend -- truly a 100-star service!

Bill Campbell- My Honest Accounting of My Experience My…read moreexperience with this company has become a credibility issue more than anything else. I was told I would receive a text when the technician was on the way -- that never happened. For them, that seems to be "no problem," but for me it meant I had no chance to be present, observe the work, or verify anything firsthand. From there, the story kept changing. I was first told the technician ran the furnace for 10 minutes, then later that he ran it for almost an hour, and now I'm being told it was 48 minutes but they round up. These explanations cannot all be true, and the constant shifting makes it hard to trust what actually happened. When I arrived shortly after the technician left, the furnace was running with no heat, the same intermittent failure pattern I've been dealing with all week. Nothing was diagnosed, nothing was resolved, and the system was left in worse condition than before. When I spoke with the supervisor, I was offered a return visit -- but only if I paid another service fee and hourly rate. The suggestion was that "we can watch the furnace all day," but at my expense. Meanwhile, I was already charged for a full hour even though the technician was reportedly there for 48 minutes. If they're rounding up, it raises the question of whether I'm entitled to the remaining time I paid for. At this point, the pattern feels less like a repair‑focused service and more like a replace‑the-unit operation. When a company can't keep its story straight, doesn't follow through on basic communication, leaves the equipment still failing, and immediately pivots to more charges or the implication that replacement might be the next step, it's hard not to feel like the goal is selling a new furnace rather than fixing the one I have. This is simply my honest experience and how it comes across from my side.