Everyone has their own expectations, but I have to give Tiger 5 stars. They continue to help my mom…read morewhile I live in another state and they have been fantastic. Fixed all issues and pricing is competitive to others. They also come out and periodically check the furnace and AC and Kelvin is absolutely amazing. Personally I recommend them!

7/15/26 we had a double inspection done today, the air conditioning and our electrical. The air was…read moredone by Landon who was a pure pleasure to work with! The Electrical inspection was completed by Mike Owen's! Both were very polite and professional and would have them back at any time!

Ok, so it started off great, he installed a new furnace and did payments, but he has had to come…read moreout to my house way to many times. And has been where he says he will do something, that time comes and he is unresponsive. Then tells you how to half ass the job to get it to work. But this is a brand new furnace, mark my words before the end of winter, or the start of running the air conditioning again, I will have to have him back out. I don't see why it takes so many times to do a job right? This should have been done right the first time.

Called Steve numerous times, always on the spot help. Fixed us up many times. Definitely…read morerecommend!

We had a bad leak in our central air, water all over, and began the long and torturous process of…read morecalling our home warranty company. That's how we found out about Craig-Air, as they were the recommended local provider by them. We haven't always had the best customer service from our warranty management, but most of their contracted providers, once engaged, have been good. Craig was way better than good. We got a call from them first thing in the morning after the home warranty verification, saying they could be right out. We asked "how soon was that"...the technician, Mark, said "ten minutes". He was there in EIGHT. He quickly diagnosed the problem, replaced a part, and then explained to us what had happened and how it caused the water leakage, in layman's terms we understood just fine, and was in and out. I really appreciate the speedy service, the quality and efficiency of the work, the courtesy, but most especially, I appreciate the value added of Mark explaining to me the process and remedy without talking down to me as a non-mechanic homeowner. He didn't have to do that, even though it was only a few more minutes of his time. A company with professionals like Mark is a company I want to recommend. I'm including a picture of their business card he left!

I have to give this company 15 stars, since from my standpoint this company put forth the extra…read moreeffort for a customer. I have a Sears Warranty Program Contract, and after having two no-contacts from D AND S HEATING AND COOLING (No word from in almost 72 hours) and Malherek's Heating and Cooling who just failed to answer their phone, even after telling the Sear Service Rep they would get to me and resolve my heating issue. How do they stay in business when treating customers like this in beyond me. In any event Craig as was contacted by a Sear Warranty Rep and immediately stepped up in response. Jenny from Craig made it clear that I should contact her ASAP so as to find out what was going on. I did so at the suggestion of the Sear Warranty Rep, and the rest was a major surprise. Jenny told me that might be able to get a serviceman out in a few hours, but that it could be the next morning. Fine by me since I have been waiting 3 days to hear from anyone at D AND S Heating and Cooling to no avail (two phone calls and two voice mails later). They were actually able to get a serviceman out that day. He was very very professional, and did a quick job at assessing the problem with my furnace. Within and hour I was back to having heat once more. I want to say thanks to Craig-Air for being about the business of Heating and Cooling. They made me have some confidence in the fact that there are a reputable HVAC service in the area that cares enough to quickly contact a possible client. Side joke of sorts: After the rep from Craig-Air had restored my heating and been gone about 15 mins. I get a call from D AND S asking if I need someone to come out. I basically told him already taken care of (No thanks to his company). Their excuse for no call backs: My number showed up as SPAM. Not sure how but I ask them did they ever bother to listen to the voicemails I left...Basically a BIG NO as he didn't even bother to check!....AGAIN, WHY IS THIS PLACE in Business?...DAys LATE and dollars short at that point. I'll never use D&S HVAC to work on anything. Anyway if you guys need HVAC work and lots of other stuff done..See Craig-Air in Troy, Illinois @ 618-624-8722 and let them give you a quote as well.

Clint and his team were honest, respectful, and very knowledgeable. No high pressure sales tactics…read moreor trying to upsell products. Our 21 year old AC quit working and Clint had us up and running with a whole new affordable unit by the next day. He has definitely gained us as a new client. Highly recommend!

Clint is the man! He came out and helped repair my AC unit for a super fair price. All around a…read moregreat experience. Clint has a client for life through me

4 Stars**** Heritage Heating and Cooling came out to check a…read moreproblem, but my service slipped through the cracks. Once the owner realized what happened, he immediately stepped in, got it resolved, and made things right. Mistakes happen, but they handled it well -- I'd use them again.

We love Heritage Heating and Cooling and have been their loyal customer for over 5 years. They…read moreprovide quality services to keep our heating and cooling systems in good repair and functioning properly. Their service technicians are well trained and professional in their service delivery. Last night our air conditioner stopped working, I called and left a message requesting assistance and the very next morning (a Saturday) they returned our call and scheduled Tyler H. To come to fix our air conditioner the very same day. Tyler H. Arrived early and quickly repaired the issue. He was so knowledgeable, kind and professional and answered all our questions. So fortunate to have Heritage Heating and Cooling and their quick response to help us in this scorching heat, and on a weekend!! Thank you so much for always being there for us!!