I had a very disappointing experience at O'Reilly Auto Parts. I went in to replace my brake pads…read moreunder their lifetime warranty, but they claimed I had only purchased the rear pads, even though my mechanic confirmed the front pads were also from O'Reilly. Instead of trying to resolve the issue, the manager was rude, dismissive, and unwilling to admit there may have been a mistake. As a caregiver, I depend on my car every day, so this added unnecessary stress after a long day. This experience reminded me why I usually shop at AutoZone, where I've always been treated with respect and received excellent customer service. I won't be returning to O'Reilly.

Came in today to get a new battery, I heard that they can install it for you here and asked them…read moreto. Marco helped me out and although he admitted he had never done it on a car like mine, he was able to get it done flawlessly in no time. Big thanks to Marco, appreciate the excellent customer service and being able to help me out! Get that man a raise ASAP!

After discovering CV Axle threw grease all over, I went on an emergency mode to fix the problem…read more Did not find any tear in the boot, but noticed I could slide it slight when pushed on the inner clamp where the tripod joint connects. Seemed easy enough to find a new clamp to tighten things up after sliding boot open to put new grease in and sliding back on. But the darn clamp search pretty much took all day! Going to 2 nearest Toyota dealers and they didn't have the clamps in stock! It's an old Lexus ES350, but basically Camry V6 parts fit so I usually shop Toyota dealers for maintenance parts:) No choice but to go aftermarket, but can't be trying to find order online when the car is up and I am dirty and need to get the thing fixed this day! Checked O'reily's but didn't find any usable clamp big enough. OE part was 102.5 mm so just over 4 inch diameter. Dropped by Auto Zone and nothing. Was about to give up, but decided to check out Napa online and found a clamp that one reviewer said worked for his Corolla large inner clamp. Voila, found it in stock here at the Brea location and headed right over. This looked like a no frills stores maybe supplying repair shops. No flashy fancy interior, just most of the parts stocked in the back side shelves. A nice older gentleman at the side counter checked the part I was trying to find and said he has to find it in the back shelves. He searched through the library like place and came back with a box of them! They looked big enough but would be best to check the closed size. Luckily he had a ruler on hand and measured max could be up to 4.25" perfect!!! Such a simple part, but so difficult to find in the typical auto parts stores, or even the dealerships! Now I know there's a serious auto parts store nearby in Brea with experienced folks to help me find some serious parts! Just in case you are looking for such a large CV boot clamp, attached is the part to get from Napa:) It's been a week and I just checked the clamp and my eyes are not the best but from the side of car with wheel turned, it looks dry. However, I think the axle shaft/small side may not be oozing a bit of grease. Will have to lift and get closer for my eyes to verify, but if it is oozing slightly there, I know Napa has the smaller clamp as well! (I know the small clamp side could slide and spin when I was under there last week, but assumed maybe it's good enough for the shaft side that doesn't have bunch of grease flinging around like the larger clamp side. Guess I can take my time to check out and reclamp the smaller side, the main problem was fixed last week)

Jackson's Auto - NAPA reminds me of what auto parts houses used to be. The only difference was…read moreinstead of huge books with all the parts they carry, it's now on computer.

After 11 years and I've returned to ModBargains with my current vehicle the BMW F30 340i and they…read morecame through for me again. I was wanting to get an M Performance Exhaust installed on the vehicle and Ron made the process very easy. I initially emailed him and he gave me a quote on all parts and labor involved. On the day of the installation he had everything done within the promised time and the sound and feel of the car are now what I hoped and expected from my 340i. Glad that it all worked out. If you have BMW aftermarket type needs and are in the Orange County/LA area ask for Ron and he will take care of you. Very much appreciated!

They're a great bunch of knowledgeable guys. From custom fit to finish. Though, it's more in high…read moredollar area. Inquiries are researched prior to them recommending a product for replacement. I'm residing in Texas now & I still inquire from time to time regarding my '07 BMW E85 M Roadster. Thank You ModBargains staff.

Visiting Mr. Wayne at Dr. Detail was an amazing experience. I have lived across the street since…read morethe store opened but never stopped in due to a false belief that they only catered to professional detailers and car wash businesses. My black ten-year-old car was definitely starting to show its age. Despite car washes every other week, waxes every month, and attempts at hand polishing, the clearcoat was starting to oxidize and the paint was looking tired. I had gotten quotes for paint correction from a few mobile detailers and businesses ranging from $400 to $600 depending on how far I wanted to go with the restoration. Wayne greeted me from his corner office and after two minutes of me trying to explain my concern he was outside with a bar of clay, a spray detailer, and some compound. My main concern was that the clear coat on my car was too thin and that any further attempts at "cutting" or abrasive polishing would wear down the paint. Mr. Wayne assured me that I had plenty of clearcoat left and proceeded to test a small portion of the hood, bringing it back to a nice shine in a few minutes. The entire time he was educating me on products and methods on how I could achieve this in an afternoon with the right tools and supplies. After going back in the store, Wayne lined up products for me on the counter but I NEVER once felt any sales pressure. Hesitantly, I even mentioned that I had some Meguires polish at home and Wayne recommended that I use a Meguires compound as it will work best as a system. Normally, this type of comment would yield an irritated response from seasoned shop owners, but not in the case of Dr. Detail. He recommended that I purchase a dual-action polisher from Harbor Freight despite having a wall full of them in his store. He then even coached me on which pads to use with which product and the method by which I should hold and maneuver the polisher over the panels of my car. In the end, I left his store with only a bar of clay, a spray detailer, glass cleaner, but most importantly the knowledge and confidence that I could tackle this job on my own. Cut to this past weekend, after about four hours of pretty tiring work my car looks better than it has in YEARS. It most certainly isn't a show car but those were never my expectations for my daily driver. I was able to remove 90% of the oxidation from my hood and roof and attribute the remaining 10% to my own user error with the products and tools. We need more shop owners like "Dr." Wayne, he is a wealth of knowledge and I look forward to seeing him again soon!

Nobody locallyis more knowledgeable about automotive detailing than Doc Wayne! Professional-grade…read moresupplies, even if you're a DIY'er will make a huge difference in labor saving and final results, and Wayne won't sell or upsell you on something you don't need. I find it much better to get an in-person sense of what I need versus guessing about something online

Aaron and Jorge are lifesavers…read more My car's battery died. Jorge went above the call of duty to help me clean the battery terminals and install a new battery in the dark at 8pm at night. Then when my car's alarm started going crazy upon installation of the new battery, he helped me for a very very long time trying to disable it. Aaron then came to the rescue and pulled off a trick he learned years ago to finally disable it. In the midst of my car's alarm blaring and horn blasting in their ears, both men were not just professional and knowledgeable, but also incredibly patient and kind. They also helped me run diagnostics on the car's new battery, as well as its starter and alternator for free to ensure that I'd have no more problems. I cannot emphasize enough that I had one of the best customer experiences of my life at this AutoZone thanks to both Jorge and Aaron. I will recommend this place to my friends and family. Thank you both, again, from the bottom of my heart!

Worst customer service and care ever!! Don't bother support this company and or location!! Lolllll…read morecame for my replacement part and they refused to replace when the other manager and customer representative said and reassured me I can come in anytime to replace!! And the store hours are 9PM! Not 10PM as stated on Google! I also called prior to coming in and confirmed for assistance. Rude and disrespectful super unprofessional and were sending customers out the door!! The manager should also advise aside from the customer standing in front of them and pull the employee to the side. Extreme sad with the manager and employees customer service attitude and when that's their main job.

Great service at Auto Zone by associate Jesus. I came in for battery testing, he tested the battery…read moreand found I had a very bad battery. Recommended the best one for my vehicle, then purchased for him to install. My existing battery was so corroded that it was difficult to remove the post. Jesus worked at it for, quite frankly, longer than he should have and found the best solution to get it removed. Replaced the post, didnt charge me for it, and installed new battery. Great service!!

This store commits fraud. i bought what i thought was a new battery. i returned it the next day…read moreand they told me it was a used battery from 2023. They tried to make me feel like i was the one trying to scam them for a lousy $70. One of the workers must have switched the new battery for one that was returned for recycling. There is no other explanation. DO NOT trust this location

Came in to get my check engine light checked out & an employee by the name of Sam went above &…read morebeyond with helping me out & giving me directions on what I needed to do to fix it! He also helped me change the battery in my car key! So helpful! Very pleased with the customer service, shout out to Sam!

Two stars for the manager, 5 for the long haired guy. . The long haired guy, very cool, easy…read moregoing, easy to deal with. The manager George, not so much. Gave me a hard time about dumping oil. I guess I'll travel to another location then.

Kiki and Kim are amazing! Kiki changed the battery to my truck and was super helpful! Thank you!!!…read more I appreciate your help!

Normally I prefer o'reily over autozone but most of the staff here are rude and not helpful…read moreincluding store manager. I came in for some headlights and I asked about their warranty & replacements for headlights. They advised me that I was able to get one replacement but most likely I had blown fuse or electrical was bad. Check the fuses and electrical and they all working condition. The light bulbs sold at oreily are cheaply manufactured and only last 3 months. I switched over to LED and haven't had any problems.

Found the parts I need on car-part.com . Worked with Cesar to get them purchased gave me a hook up…read moreprice. Unfortunately Parts did not fit for the wrong year vehicle call Cesar told me to come in and we will take care of. I went in took a look at the Parts. Confirmed they did not fit, issued a full refund no fuzz or complaining like other salvage yards. Good customer service will definitely return. Thanks, Cesar.

Friendly staff! Selection was good, and their website was up-to-date on the vehicles they had in…read morestock. Prices were very reasonable as well. Great experience overall!