Lisa and the whole optometry team and Visionworks were incredibly helpful and kind! It's been years…read moresince I last needed a checkup, but they made the experience so smooth and painless, and they answered all my questions with care. They clearly have great team here and I would highly recommend this location to others!

They won't refill prescription lenses for safety glasses "because OSHA won't allow it". When I…read morementioned there's no OSHA regulation for that, the employee hung up on me. The glasses I've bought have all been good otherwise.

Went here to get lenses for a pair of frames I already had…read more I asked the optician if it was possible to add nose pads on the frames, she just stared at me and shook her head. She almost looked annoyed to do her job?? I was kind of taken aback by her attitude. The optician proceeded to say "you have no bridge at all" in a rude manner almost insulting my looks. The doctor owners, the father and daughter duo, must train their staff better to be more culturally sensitive when working with Southeast Asian patients and not insult our racial features. Is the Optician racist? This was the only takeaway I had walking away from this experience. Not to mention the awkward front desk situation. They have two front desk people, when you are talking to one, the other front desk person just stare at you the whole time. I felt so insulted and racially profiled that I asked my husband to call and cancel my lenses with them. Also, how are lenses $240 after insurance?!!! On glasses USA you can get at least three pairs including lenses for that price.

I have server dry eyes. Dr Jenson has really helped me through all the pain and anguish that goes…read morewith having dry eyes. He is knowledgeable, very ethical and very kind. Your eyes couldn't be in better hands with Dr Jenson.

I have to commend their customer service as an ongoing service. Even six months after my procedure…read moreand several trips back to the facility to make sure everything was healing fine, they continue to provide courtesy calls asking if the eyes were still feeling well. I did start feeling some discomfort in the repaired eye about seven months later and took them up on their offer for another complimentary check up. The doctors were again friendly and patient as they examined and determined that night dryness was causing the discomfort. They told me what ointment to purchase and how to apply it. One month later, that discomfort is gone. Again, they could have done the lasik, taken my money and said, "sayonara." But they instead continued to follow up with ongoing concern for my eye health and recovery. You don't experience customer service like that from many businesses these days. Triple thumbs up for my renewed 20/20 vision and the ongoing support this facility continues to show. Thanks again!

Dr. Walker has outstanding bedside manner. It's less than 24 hours since my procedure. The…read moreaftercare seems like a huge pain in the neck. If my luck in the dating world improves, then I would say money is no object. If I can start reading print books again, then I'll consider myself beyond satisfied. If I can drive without sun glare during the day; and if my night vision while driving improves, then I'd say it's worth it. It'll be nice to wear sunglasses again.

Excellent staff Excellent Dr !!…read moreI was surprised by how thorough the clinic was with all the testing and reviews of the findings.

I went in to have an annual exam as part of my driver's license requirement. After going through…read moreall the tests, they refused to offer a prescription and said i was surgical and would not sign off on state driver's license form... While I respect keeping dangerous people off the road, they refused to offer a prescription to meet the requirements. After meeting with the surgical team, i was told a prescription would be fine as I did meet and pass the states requirement, but a prescription would be helpful for my vision until such time surgery is scheduled and repairs my vision. I then went back to Coal Creek Family Vision, scheduled an appointment for prescription the next day... They refused to see me at my scheduled time as they were reviewing my information. I was then told a different Doctor would be taking over... it has now been about a month and no communication from them, but they did bill me and my insurance... I would not recommend them and found the manner in which they handled a sensitive matter at a stressful time to be less than desirable.

They are so understanding, kind, flexible, responsive, and generous! Very happy to have found them…read more Highly recommend!

The people at Oculus are truly warm, kind and knowledgeable and it's a great place to shop. Their…read moreinput and the buying experience make it a true pleasure.

I always look forward to picking out new frames with Donna and Kaylie. They are honest about what…read morelooks good on me and what doesn't, and they are very knowledgeable with all of their products. I don't wear contacts, so investing in high quality frames and lenses is a priority for me. When I compare glasses from other retailers with my glasses from Riverside Optical (formerly Eyes on the Landing), the difference is clear. If you're looking for high quality - unique glasses, great customer service, and a local family business to support, I highly suggest you go to Riverside Optical in Renton. To Donna and Kaylie: You both are awesome! I'll see you next year!

WOW. Since moving…read moreto Seattle 2 months ago, I've been extremely fortunate to find some great local businesses (many through Yelp). Although this place wasn't a Yelp discovery, it's far and away THE BEST find of all since my move here. First impressions: incredibly up-to-date, plentiful selection of frames; beautiful, light, roomy store layout; and the most knowledgeable, personable, genuinely helpful staff I've ever encountered in an optometrist's office. This place is heavy on attention to detail - from the display of frames to signage to the beverage offerings for patients to the spotless, modern restroom to the exam itself. The moment you approach from the outside, it's obvious that nothing has been overlooked in the layouts or displays. Abundant natural light makes the place absolutely ideal to try on frames, and the staff honestly knows all of their products inside and out. This is the Apple Store of optometry. Dr. Lawson is simultaneously warm, engaging, professional, fun, erudite, practical, empathetic, thorough, and sentient of patient needs. Donna and Christian were completely focused on taking care of every aspect of my first visit. Christian was not just versed on the vast frame collection, he had a natural eye for suggesting which frames would look just right on me. Had I been left unattended, I would have spent 30 minutes narrowing down to the 2 perfect frames he produced for me in less than 5. Donna spent a great deal of time ensuring my paperwork for my vision insurance was exactly as I needed it, and did so while making me feel like a long-time neighbor who'd stopped in to borrow a cup of flour. From the greeting-sans-pressure on entrance through the huge smile on my face as I left, seamless interactions with all of the staff demonstrated impeccable team service all around. Getting an eye exam and contact lens fitting felt more like a spa appointment. Hit the mall for get-what-you-pay-for, quickly processed, mediocre optical errands. Eyes on the Landing is for those of us who seriously care about our vision, want to spend the time to examine every option available today, and be well cared for by a staff who cater to our kind. I've been to more optometry boutiques, stores, mall locations, kiosks, and offices than I care to admit, but for the first time ever, I feel as if I've ARRIVED. If I ever leave Seattle, I will fly here just to get my exams, contacts, and glasses. Period.

08/27/24 Update:…read more We've been back about 3-4x now since my 1st review and I've noticed a huge difference in customer service! My son has been coming every week for his contact lens training and they even know him by his 1st name now. The front desk personnel are friendly and accommodating and Dr. Wong is amazing as usual. She's very warm and great with kids! As long as customer service continues to be good like what we've been experiencing the past month, I highly recommend this place for your eye care needs! Location is great as well, lots of restaurants close by.

I've been working with Dr. Wong for many years and so far it's been great. She is soft spoken and…read moreseems to always take care of me. In the past they had different staff and my experience once wasn't the most pleasant but overall this is a great place. The office is clean and the staff are nice, I've been working with Shanna lately and it's been smooth. There is parking and the building is on the main floor to the left. You do have to ring a doorbell to be let in. Feels more secure. Thank you.

The Dr and staff were fine for my exam. I was promised that they could have my glasses to me in no…read moremore than 7 to 10 days, despite my strong prescription. It has now been three weeks, and they still cannot tell me when I will get my glasses or why the delay. "It's a problem at the lab." What problem,specifically? Everyone I have talked to says they are very sorry, but none are willing or able to make it right. I don't want apologies, I want the glasses I need. Customer service here is absolute trash. First and last time at a Lenscrafters

LensCrafters Westfield Southcenter Mall Tukwila WA. While this storefront appears beautiful, I…read morewouldn't recommend anyone to visit this location. In addition I will continue to share my experience here when anyone brings up local optometrist/glasses stores. I visited this location April 15 2025 for an eye exam, specifically to order contacts. The eye exam visit was decent (wait times, interactions standard) While not particularly warm and welcoming. First thing they asked me to do was to take out my current contacts. I went through the entire appt and conversations without being able to see anyone's faces. The exam was complete and I went to pay an additional money owed for co pay as well as additional box of contacts. They have to be ordered due to my prescription level and it's always taken 1-2 wks. 4 weeks later - May 2025, I kept checking my mailbox for my new contacts and they hadn't arrived. I called LensCrafters and was placed on hold for over 10 minutes. 6 weeks later - End of May 2025, I call back and reach an employee who casually states "your contact order for the brand you chose doesn't come in your prescription". I asked why nobody has called me to inform me my order never went through. "I don't know but you can come in and ask". Wow. So... 6 weeks and no order was ever placed? I've been wearing the same prescription in my preferred brand for years. 6 weeks and they didn't even call me to let me know? I paid in advance. 8 weeks later, June 20 2025 I went back in to LensCrafters. Apparently everyone goes to lunch at the same time so i had to wait until 2pm when they re-opened. I asked again why nobody has called me to inform me my order never went through. Or to come in to try samples. 8+ weeks later and I still don't have 2 boxes of contacts that I paid for in April. I told my MIL about this incident in general without stating the business name. Her reply? "It wasn't LensCrafters in the mall, was it? I've been waiting 4 weeks for my glasses and can't get an update from them." Ha

Dr. Gelt is great. She found an issue with my eyes that no one else could find. For me, the…read morechange was life changing in a very good way. Now though I found it almost impossible to actually talk to a human to make an appointment. Disappointing that you have to jump through so many hoops, just to make a simple followup appointment.

The incompetence in this office is astounding. These people fumbled my trial lens order multiple…read moretimes. They called telling me to schedule a fitting since my trials had arrived a few weeks after my exam. Left work early to get there, just for them to tell me that they did not actually have them, and that they were never ordered. Then they said they had one side there. Then they said that both sets were actually on back order now. Lied 3 separate times about it. When I finally got my trials, I called to inform them that I'd like to finalize. Called about a month later to check on the status. They didn't return my call. Called back 3 weeks later just for them to tell me they indeed received the finalization request from me, but never actually ordered them. AND, that it could take 8 weeks to get to me. It'll be 6 months total trying to get some new contacts from these complete morons. These people and this office SUCK. Absolutely FUBAR. Wish ZERO STARS were an option. Worst part is that I was on my last set of contacts when my company changed insurance, so I was basically forced to go to this pathetic excuse of a facility. This definitely wouldn't even have happened at a Wal Mart clinic. I doubt these clowns even care. Will NEVER consider returning here. Nor should you. EVER.

I had a chance to meet these folks during what can only be termed as a contact crisis - I left my…read moreleft contacts at home 4 hours before an international trip. I stopped in here after they opened on a Saturday and they were Ready and willing to help out a stranger in need! They had samples of the lenses I wear and gave me enough for our trip. An incredibly kind and generous gift to what will only be a more weary traveler as the day goes on. They were friendly, kind, understanding and very helpful. I also took a look around the shop while they were checking for the contacts, and not only did they have a great selection of glasses, but they also had an area where the kids could sit and draw. That's a major plus for anybody who needs contacts and happens to have children... Those Venn diagrams cross big-time! You should check this place out if you're in the area. Helping me during a totally self-made crisis was going above and beyond, and as such I suspect when they're helping you out, they'll do a great job too!

They are rude and inconsiderate of families different than them. Its super uncomfortable asking for…read moredifferent appointments