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Ocean West Performance

3.6 (8 reviews)
Closed • 9:00 am - 5:00 pm

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Airstream Inland Empire

Airstream Inland Empire

4.4
(102 reviews)

Another 5-star treatment visit, and i just want to call out the consistency. So this isn't a one…read moretime thing. I'm finding consistent 5-star service and delivery every time i come back to Airstream Inland Empire, making it the real deal. Thank you Julie for going the extra mile today for me, and thank you William as always!

I recently took my Airstream into Airstream Inland Empire for what was supposed to be a simple door…read moreadjustment. Big mistake. They immediately upsold me on new tires and a whole laundry list of other "necessary" services. Against my better judgment, I agreed. On speaker phone I asked Will what the total would be "all in with the tires, door and all the other things". He gave a $3800 price (my wife and I had him on speaker phone so we both heard the quote). So that's when we agreed. When we called to check on progress we were told the amount would be over $6000. What????? That's not what we agreed to. Julie said she would talk to Will. When he called he said the price he quoted was without the tires and door. We told him that was not what he said on the phone. He then made some adjustments and brought it down to $4800. Still a $1000 over what we agreed upon. I guess $1000 doesn't mean anything to him. He also said they take credit cards. We found out through Julie that they charge 3%. That also should have been said during the phone call about approving things when we asked if they take credit cards by the manager Will. What should have been a quick job turned into a three-week ordeal. When I finally picked up the camper, I was horrified by the lack of basic attention to detail (they had lost my key, sloppy installation of door trim, lost the blocks for my front hitch, hadn't completely removed the wax from wolbenizing, and other things). There were loose rivets and pieces of trim scattered all over the floor inside. Even worse, they had badly scratched the front windows while "replacing the splines." The sales manager (Will) had the nerve to claim the scratches were already there (from trees) when it came in and indicated in the future they will take pictures when the unit comes in (to make sure I'm not lying). Fortunately, I had clear before photos proving otherwise. Instead of owning up to the damage, they tried to gaslight me. We took our Airstream to our storage spot and then saw that they did not replace the shower door seal and we were charged for that as well. I bought an Airstream because of its legendary quality and expected white-glove service from a "five rivet" authorized dealer. What I got was the complete opposite: sloppy work, unnecessary delays, upselling, and denial when they damaged my coach. Very disappointed. Save yourself the headache and go south to San Diego or north to Orange County instead. Inland Empire is not worth it. The fact that this location is a "five rivet" dealer makes me challenge the entire Airstream ranking system.

Giant RV

Giant RV

3.3
(480 reviews)

We bought 26 ft trailer in August 25. Has some problems, still under warranty. We met Matt Eck and…read moreexplained the problems. Very courteous, professional and friendly. Picked up today Saturday January 10. Most of the work was done but still needed a few things to be looked at. He recommended some upgrades that would be beneficial to the trailer. I would like to commend Matt for his professionalism and friendliness. If you need any work done to your trailer or RV, ask for Matt Eck. This Service Rep deserves a raise.

I rarely leave negative reviews, but I feel compelled to share our experience so other consumers…read morecan make an informed decision. My husband and I visited Giant RV in Murrieta to purchase a 2026 Winnebago Ekko. We were excited and genuinely believed we had found the perfect motorhome. Before leaving a $5,000 deposit, we explained that we were waiting for proceeds from the sale of our Hawaii property. We specifically asked what would happen if the Hawaii sale did not go through or the funds were delayed. We were told that the purchase was contingent upon financing, and based on that conversation, we believed that if financing was not completed, our deposit would be returned. At the same time, we were also asked to sign paperwork stating that the deposit was non-refundable. Looking back, we believe those two things were inconsistent, and we did not fully appreciate the significance of that language because we relied on what we understood from our discussions with the dealership. In the end, the financing was never completed, and we never took delivery of the 2026 Winnebago Ekko. We never drove it off the lot, never became owners, and the sale was never completed. When we requested the return of our $5,000 deposit, we were deeply disappointed by how the matter was handled. Instead of working toward what we believed would be a fair resolution, we found ourselves in a dispute over a vehicle we never purchased. We have now had to seek legal advice regarding our rights. This experience has been stressful, frustrating, and emotionally draining. A $5,000 deposit is a significant amount of money, and we believe consumers deserve complete clarity before being asked to commit to such a large deposit. And their corporate office, was just as disappointing. Unfortunately, I have left multiple calls on the financing manager - Jay Benzek, and have yet to receive even one return call! If you are considering buying from Giant RV, my advice is simple: read every document carefully, ask every question you can think of, and if you are told something verbally, ask that it be put in writing before signing anything. This review reflects our personal experience and the events as we understood them. We sincerely hope Giant RV will ultimately resolve this matter fairly. Until then, based on our experience, I cannot recommend this dealership, and will not be doing business with them in the near future or far!

Temecula Valley RV

Temecula Valley RV

4.1
(138 reviews)

I can't say enough good things about my repair service from Temecula Valley RV and especially…read moreJunior. They are especially attentive and responsive, and always courteous and professional. I have been bringing my RVs here for years, and the work has always been performed correctly. For the recent work concluded last week, Junior stayed in touch with me throughout the entire time, and explained every detail in the original estimate. This is a convenient location, the techs are knowledgeable, as is the rest of the staff, and they are the only place to go for this type of work.

Temecula Valley RV left nothing wanted for me. My RV journey has had an expensive and dishonest…read morestart and Temecula Valley RV really swung things the other way. Junior has been above and beyond from the first time I went there and the top reason I came back. From his knowledge to the way he navigates what brings you in. My ideal experience. They've repaired leaks along my roof and overhead cabin window to broken seals and replacing my generator carburetor. I live in my RV so the priority service and full hookup accommodations were a surprise and made such a difference. Above all, the patience, compassion and understanding that Junior, the manager Zack, and rest of the team have extended me every visit is the inimitable bright spot of places like these. They cover nearly every kind of service, my highest recommendation for rv needs.

Ocean West Performance - rv_dealers - Updated July 2026

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