On May 28th I posted a very negative review about the customer service we received from the sales team at Giant RV in Murrieta CA when we purchased our Travel trailer on 04/26. Since things got better and we are now satisfied with the assistance we received from Corporate GM Mike J On Friday June 5th I received a call from Corporate GM Mike. Mike came across my review and decided to call me because no one had made him or any member of management aware or our situation we were dealing with. Immediately Mike apologized for the terrible customer service we were provided at this location and assured he would do whatever it took to make things right. I advised Mike we were going to drive the trailer back to Giant RV's shop in Wildomar and leave it there for them to deal with it. Mike went out and met us there in person and explained he wanted to make sure we redeemed for our experience. Starting with the reimbursement of gas spent from Yuma to Murrieta and the refund of the cover we purchased to protect the trailer from further damage. The trailer was fixed and also delivered to us in Yuma. In addition he added an accessory for our trailer. Mike went above and beyond to make sure we were satisfied. Most importantly what satisfied us the most is that Mike assure me there are new policies in place to make sure no other customer goes ignored and unheard. Especially when purchases are made during a weekend, Mike assures there will always be someone to assist in case of any urgent matter. Thank you Mike, We appreciate we appreciate you assistance and delivery read more

I recently posted a negative review regarding my experience with Giant RV in Murrieta. Since then, the situation has been resolved, and our deposit was returned. I believe it's important to update my review when a business makes things right. While the experience was stressful, I appreciate that the issue was ultimately resolved. Thank you for following through. Says A lot! K. A. read more

Our Sales experience was great, however only two stars as it is not always about the sale, but after the sale is very important. Our new Alliance Valor was purchase 08/15/26 and has had some issues. The way in which the service department has not handled all the issues do to misleading information and promises that are not kept. Communication and honesty is very big and Wildomar service lacks both! Alliance is very big on customer service, so they have assigned a case manager worker to look into Giant RV Wildomar. It is really sad to say, but it seems they are all about the sale, but not the service! Oh and we have tried to reach out to management, however no one seems to be in or returns phone calls! read more

An excusable lack of integrity like nothing I've ever seen before as both an entrepreneur and a patron of businesses. I'm speaking both to our experience with purchasing an RV (a brand new Winnebago micro mini right off the lot) as well as our experience with giant RV service in Murrieta. There is enough space here to detail all the specific things that would reveal the service is subpar and if anything, they straight lie to you write down to saying they'll call you back with an update and they just don't. Specifically to the minor repairs that we had needed after our first shakeout trip (All covered under warranty), only 2 of the four things were fixed. I do not know how naive I was to drive off the lot thinking that they were all fixed. Outlets not working, drawer under the stove fell off for which they told me they replaced the hardware only to find staples used again. Just absolutely inexcusable level of service. I'm 52 and I've been around a few blocks. Generally speaking I am a praise reporting human and if you look at my account you will see that there are far more five stars than there ever are complaints with a one star. When I leave a one star that's me saying I would not support this business with your dollars. read more

Giant RV - The cabinet they said that they would fix with real hardware. Meanwhile just Staples and it fell out on the 30-minute drive home. - RV Dealers Near Me - Murrieta, California

Such a great place to get your new RV. They have a variety to choose from and if this store doesn't have it they will find it amongst their other stores. They make the process smooth and exciting. I have bought here 2x now and recommend all of my family, friends, and even strangers to check them out. read more

It's very hard to give a good review when the day the trailer is delivered, you can't lock it and now one week after delivery, the refrigerator wont go below 50 degrees and we had to throw out groceries. I would not by Alliance. Its been 3 days since the company was notified and nothing has been done. Giant RV says these are one of the best trailers. NOT! A salesman will say anything to sell a product. read more

Giant RV treated us so well! They have so many options we didn't know where to begin. Everyone is so polite and not pushy to get us in to whatever they wanted to sell us. They listened to what we were looking for and made some recommendations based off our wants and needs. I highly recommend Giant Rv Murrieta. We have told all of our friends and family about our experience! read more

This place is awesome. The inventory is badass! Everyone's dream RV is here. If you dream it, they have it! Everyone's super nice and friendly and not pushy like every other sales lot. They listen to what you say, make great recommendations and if they don't have it they'll look for it and find it for you! read more

ASK FOR ZACH!!! Had a great experience with him. Wise beyond his years. I can no longer say I hate salesman because I now love ONE. Not pushy WHATSOEVER, knows his stuff, actually cares about your investment and is just so easy to talk to. Felt like we've know him forever. Keep it up the good work kid!! read more

We bought 26 ft trailer in August 25. Has some problems, still under warranty. We met Matt Eck and explained the problems. Very courteous, professional and friendly. Picked up today Saturday January 10. Most of the work was done but still needed a few things to be looked at. He recommended some upgrades that would be beneficial to the trailer. I would like to commend Matt for his professionalism and friendliness. If you need any work done to your trailer or RV, ask for Matt Eck. This Service Rep deserves a raise. read more

My wife and I was looking for an RV to use in our retirement years. We started our search at Giant RV and we stopped searching because we fell in love with the RV we wanted. During our time searching we met three employees in the sales department. Their names are John Horgan, Zach Horgan, and Leslie. All three were excellent! Each of them helped us decide which RV to purchase. Also the the finance department and the manager were outstanding in guiding us through the process of purchasing our RV. I highly recommend Giant RV if you are looking for an RV. read more

What a waste of time! Purchased a toy hauler from giant in 2018. Stopped in to look at some RVs at about 4pm, the sales man seemed incredibly bothered that we came in the door. They close at 6pm? We spent about 10 mins looking while the salesman took off in his cart. When he came back around he said they are closing up. He spent .4 seconds answering questions and totally blew us off. What a joke. Meanwhile other salespeople are showing other walk in buyers. We are serious buyers and would have been a return sale. Definitely will not be returning. read more

Just don't waste your time here. The messages exchanged were not even a real person but an Ai response. Called to speak to someone and they wanted to start the process of information gathering all over again. Sad that customer service is gone from business these days. read more

In 2016 I paid $10000 down for a 5th wheel and traded a Class C. Still paid over $62000 for the RV. Giant RV will off me $16000 to trade in for a Motor Home. Hell I still owe $44000. I plan on taking action agains Giant RV for over pricing and stealing from consumers. read more

They treat you great and make you feel like family! Thank you Stewart for everything you made the experience wonderful! read more

Giant RV - RV Dealers Near Me - Murrieta, California

They worked with us on everything from shopping to setting up our truck correctly for towing and teaching us how everything worked. I would definitely buy from them again. read more

Giant RV - RV Dealers Near Me - Murrieta, California

Poor customer service mainly the General heavy-set manager, not so professional and no personality. The place needs some cleaning especially in the chairs where the customers were sitting very dirty and dusty. read more

6/4/22 Jr. was our salesman. He was knowledgeable and efficient. We went in on the Tuesday after Memorial Weekend and took advantage of their sale. Paperwork and purchase was complete within a few hours. Our Travel Trailer was a dealer trade coming from Colten. On delivery day, everything was delivered as promised. Leslie in finance, David ( our delivery professional) and Jr. all deserve a round of applause. We are now very happy campers and owners of a Winnebago TT. I can't say enough good things about GIANT RV IN MURRIETA. Ask for Jr, if you want to be treated right. This was our one stop shop. No need to run all over town, as we knew exactly what we wanted. Thank you, GIANT RV! read more

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Still waiting on getting my missing items from Montclaire Giant RV.... It's not hard, either send me the items or compensate me for them. So frustrating that once you are off the lot there is no customer service. read more

Purchased a Coachman 2024 RV from Giant RV last year. We right away discovered that the final inspection had not been complete before we left the lot. Once we got home, discovered there were several electrical issues. Took it to the Giant RV service center and we're unable to get our RV back in time for a Trip we had planned. They insisted they needed to insure it was under warranty. Once we did get it back 2 months later. It seems there were still some issues yet to be taken care of. Had to go back into the shop and another month went by before we got it back. We have since moved back east with a much mute efficient group of service centers. I will never recommend Giant RV to anyone wanting to purchase an RV from them. We are now working with another company affiliated with our extended warranty. read more

ENRIQUE is the BEST! If you don't have a clue what your doing he will give you all the information needed to make your decision. If you think you know it all Enrique has tips and tricks. He helped facilitate a fast and easy sale. He went truly above and beyond for us. We could not be happier with our purchase and the impression this guy left on us. He's the number 1 sales guy for a reason! We needed a part he sent it via Amazon We needed help with our hitch he helped us This guy is the reason we will be back! read more

Giant RV - RV Dealers Near Me - Murrieta, California

09/09/2024 I picked up my RV From Service department on Friday 09/06/2024. They completely IGNORED the water heater issue so now im having it towed to Camping World in kearny Mesa for the necessary repairs. Aliece G. is a liar and a fraud! Posting on here like they are addressing customer concerns when I have email history and service records to prove his statement of me not making a service appointment is an outright LIE! BUYER BEWARE These people are con artist and they will try to use "bait & switch" sales tactics. It started with a targeted ad on Facebook for a place known as "camping world" that is not affiliated with giant RV. While browsing the stock of camping world, I somehow clicked on a link that rerouted me to the giant RV superstore in Murrieta. We found a cute little Coleman camper. That was perfect for our needs. It was the smallest and cheapest one on the lot and after driving there to go look at it we saw it up close and it had some minor cosmetic defects being used trailer after a lengthy discussion about our financial situation and our purchase power, our sales associate, Roger comes back with "wonderful news". The Good News is that the financing is too hard to get approved on the Coleman trailer that we wanted originally but they coincidentally got us approved for financing on a trailer that was two times as expensive as the one we had originally been shopping for. While touring us around in this beautiful, immaculately, clean brand new travel trailer my mother fell in love with it and said "this is the one". I held up the suggested real tail price which is the second picture in my review advertising it just under $23,000. As you can see after they "worked their magic" financing department with Leslie we got screwed for another $12,000. BUYER BEWARE! Furthermore in response to the owners response to my review I feel it necessary to state for the record that the paperwork he referred to was not even given to me until AFTER the RV was hooked up to my truck and removed from the lot. Also my breaks are malfunctioning after they did break work on my truck and I now have to file a small claim. DO NOT SHOP HERE YOU WILL REGRET IT 100% Additionally the hot water heater failed after months, there was a hole in the floor when we picked it up (probably sabotage but that is mere speculation) UPDATE upon reviewing the install check list i noted that solar has been checked off however it was never installed. additionally the CO2 detector was checked off but not installed. these people are THIEVES! absolute criminals that will keep parts meant to be installed upon delivery to the lot and then charge customers for them à la cart to drive up the price and make even more money. STAY AWAY FROM THIS PLACE! BAIT & SWITCH SALES TACTICS FALSE ADVERTISEMENTS CONSUMER FRAUD OUTRIGHT THEFT LIES UPON LIES read more

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I was referred to Stuart at Giant RV by a dealer near my home in San Diego. I found a unit I liked and pretty much knew what I wanted going in. Stuart made us feel welcome and only increased the excitement level we had over owning our first RV. He was friendly and funny and I knew we were getting the best price. As we undoubtedly will come into contact with RV owners looking to upgrade, and people new to the game, I would feel absolutely confident that Stuart would provide the same excellent and personable service to my referrals and he did to me. I feel like I walked out with a new friend and an amazing RV that we've only begun to start using. read more

Purchased a travel trailer from the Murrieta location in mid-Feb 24'. A blueox weight distribution hitch was included in the deal and set up by the dealer. Coming back from our second camping trip this past weekend, I noticed a lot of play at the tongue of the trailer. When I unhitched the trailer, the ball was completely loose. Turns out the dealer installed a ball with the incorrect shank diameter that was not compatible with the hitch (dealer installed a 1" diameter shank, whereas they should have used a 1-1/4" diameter). No hitch ball bushing was used to make the 1" shank compatible with the 1-1/4" hole. They also cross threaded the nut on the shank (likely because they used an impact gun, which is not best practice). Neither of these things are obvious unless you remove the ball from the hitch. Nevertheless, one (or both) of these mistakes resulted in there being play in the ball connection to the hitch which ultimately caused the nut to partially back off the shank (after two camping trips). This is extremely dangerous and unacceptable. Forgetting the financial implications, it's scary to think what could have happened to my family (wife and unborn child) if the nut completely backed off and the trailer detached from my truck. As a DIY guy who has owned boats, other trailers, etc., I'm honestly really upset at myself for trusting this dealership's work. I will never make that mistake again. I purchased a new ball with the correct 1-1/4" shank diameter and now need to purchase a 3/4" drive and large socket set to install it correctly. Total cost will be around $150. Giant RV should reimburse me for these costs. Frankly, I should also be reimbursed somehow for my time to correct this unacceptable mistake. Imagine the potential negligence lawsuit that was waiting to happen. I've attached pics as support for the above. Note, in the pictures of the shanks in the hitch, I put the balls in backwards so it is easy to see the shank in relation to the hitch hole size. This shows you how blatant the error was. read more

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Great store and huge selection, most importantly was the knowledge of their staff. When we walked in they asked what we were interested in looking at and assigned a salesperson to assist us based on the fact that we wanted to look at travel trailers. We were very lucky to have Enrique assist us, he really knows his stuff! Enrique showed us a number of available options and then showed us his recommendations and really educated us in the process. I look forward to working with him again when we are ready to move forward. Thank you! read more

Stoped by Sunday horrible service. Saw what I needed and employee said they didn't have it . Never go there rude. Racist. Unprofesional. Lowe's had it and I bought it there. No I didn't yell or used inappropriate language so please don't lie. read more

Don't risk buying from this dealer! They rushed the whole sale process because they knew there were issues with this particular RV. Now we are stuck with the problems. They didn't take the time to show us how to properly operate all of the features either. Getting them to provide all of the "WE OWE" items was a nightmare, Definitely do not fall for all of the "extras" offered during the financing conversation, They are ALL a big fat rip off, especially the extended warranty, What a huge waste of money! read more

Ed Maynerd and his partner Woody did an extraordinary job in assisting us in making the right decision in purchasing our RV Their exceptional experience was evident through the entire process. all the team supporting the purchase process were highly professional and helpful So was Ed and Wood's follow up on the inevitable questions that arise after you are back home read more

GREAT EXPERIENCE!!! Our salesperson, Enrique, very patient, honest, and up front! My husband and I are new to the RV world and Enrique was very patient in answering all of our questions. If there was something he didn't know he would get the right person to our questions. We had nothing but a very great experience from salesman to financing personnel. Leslie was very helpful and honest! I would highly recommend Giant RV to family, friend, and anyone in the market who is interested in purchasing an RV or 5th wheel! You won't regret it! Thank you, Enrique, Leslie, and the entire team for the experience!! read more

Giant RV - RV Dealers Near Me - Murrieta, California

Atrocious Experience, Buyers beware!!! Purchased a brand new Thor, had multiple issues from the get go. For example, new fuel tank and lines required at 2,900 miles. Fire, blown motor, and trans issues at 3,900 miles. Any help from Giant RV? Nope! Giant RV did nothing to help our situation at all. I asked for help from Thor, Ford, and anyone at corporate for help! Ford is looking in to buying the RV back under lemon law (duh!). Giant RV pushed my family in to buying new and it had to be a Thor. Why Thor? Well, I have no idea, other than having terrible customer service like Giant RV. Do not fall in to the trap of buying here. I only ever received a call from the owner, at corporate, after I called the main store over a dozen times. I asked Giant RV to make this right, not to no avail, Giant RV told me it was not their problem and if I want another RV, they'll "help" me get in to another one. Tired of the lord and deception. Ruined our families summer! Missed out on kid time and a family reunion! Never again! read more

Giant RV - Towed from New Mexico back to CA! No Help From Giant! - RV Dealers Near Me - Murrieta, California

Well after over a year California Lemon law prevails. However there is still litigation pending. Giant RV and Forest River lost to me after they failed to manufacture and maintain there Coachman product. Had to finally hire a lawyer to resolve this issue. read more

We bought a used diesel pusher from Giant RV in Murrieta 100% legit! An absolutely great experience from the first phone call until we picked up the RV and drove it home! Ed Maynard, our sales Rep is very experienced, professional, and very easy to work with. During our purchase and after, he was there for us. I consider Ed a friend. -Stutzman Family read more

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Wish i could give zero stars to this place came in with 4gs down and a great credit score they said they got me financed. They did not 80 hard inquiries later an ruined my credit don't buy from these scum scammers I only shopped here not multiple stores ask angel if its false 15 lenders sent to 15 other lenders who spread my personal information to anyone and everyone as a business owner, you should try to help people and not fuck them. read more

We purchased our 3rd RV from Giant RV Murrieta. With our first 2 buying experiences we were pleased, we have not had good luck with the service department but nothing has compared to this experience. We bought our new 5Th wheel with pickup set for Nov 23, 2024. They had over 2 weeks to prep the trailer. We arrived to a RV that had not been cleaned, multiple items missing and broken, ending with a 3 page due bill. Now we are mid March 2025 still awaiting our due bill to be fulfilled. I just left another voicemail for John the service manager for follow up. The lack of competency, communication, and professionalism is beyond acceptable. I found out just last month they hadn't even ordered parts to complete the due bill and I had to get them the information needed to even get that process rolling which I had called on multiple times before. John stated to me "I'm not saying this is your fault", I cleared replied this is not my fault. Giant RV created a due bill that you should have to fulfill. It is not my fault you did not get that, your team did not order my parts or research in anyway what was needed on any of my previous calls, this is not my fault you're right. When I got them what was needed I was told all parts would be in around one week, here we are still me having to try to call them for follow up. Yesterday I asked for John to leave me a VM as to the status when he was back because I would be back to work from my lunch break, he called and left me a voicemail to call him back. More than frustrating! All I want is a completed trailer! read more

Our Sales guy Peter Munton was absolutely fantastic and well educated on the Sprinter Vans and Coach Manufacturers. He was extremely informative and created a wonderful buying experience multiple times. Ask for Peter and you will not regret it ! read more

Giant RV - Peter Munton is simply the best guy to show you around the different models. - RV Dealers Near Me - Murrieta, California

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All of the "5star" reviews on here are fake. What a wretched experience followed by a 20 year mortgage for a paper house. Biggest financial mistake I ever made. I got conned and scammed by Stu and Darrell. Darrell invoked the brotherhood of army veterans when he flat out lied to me! Shameless and zero integrity.. (two weeks later) the fridge doesn't work, there's a hole in the awning, the hot water only works in the shower, and a dozen other ridiculous flaws! read more

My wife and I visited due to our interest in possibly purchasing an RV in the future. We informed one of the workers there and he introduced us to Enrique. Enrique was patient with us and answered all of our questions! He showed us many of the models based on our interests. There were certain wickets that we were looking for, and he was able to point us in the right direction of where to go. He informed us about the weight limits, how to read the numbers on the RV, things to look out for, and many more. We entered with many questions and left with a lot of answers! Enrique was very professional and pointed us in the right direction if we were to purchase one in the near future. THANK YOU! 5/5 read more

Sorry for the low review. I purchased a new RV with Murrieta Giant RV and also bought an Extended Warranty for an extra 60 months. I found out that my extended warranty was sold under false pretense that it started the day of purchase. So in other words I paid for the 1 year manufacture warranty. It really only extended for 48 mo. after manufacture warranty. This dealer sells these extended warranty's knowing the warranty is not really for the extra months you pay for. My advice is to not buy any Extended Warranty until your original Manufacturers warranty is ready to expire. This dealership uses this as a sales tactic to make you think you really need it at time of purchase. When they say buy local, I would not recommend Murrieta Giant RV read more

Horrible horrible customer service! Do not purchase the add on products and services that they try to sell you in the end. You will be throwing away thousands of dollars extra for nothing. I Completely regret buying an RV from them! read more

Bought a 2020 Bighorn Heartland one year ago August and have regretted it from the first trip out. From refrigerator not working, to facia boards falling off, and the list continued. Giant RV is a business that misleads and misrepresents the products they sell. You must go elsewhere and do not throw your money away to a business that blames you and do not take any responsibility for their representation of the products they sell. Please, go elsewhere and get a better overall experience and return on your investment!!!! read more