12/12/23 Today, William Hayes, Service advisor hung up on us as we serve explaining what we were going through with our Winnebago. He flat out hung up the phone. Do not go here for service!!! Do not. They don't care. They lie about everything they do. read more

Easiest vehicle repair facility I've had the pleasure of using. The staff is friendly and knowledgeable. My advisor Matt always communicates with me when my rv is in for service. There is nothing negative to say about this place. Professionals working hard. Amazing. read more

Most RV repair shops say leave your rig with us and we will call you in six weeks . We were in and out in a week. Matt, the new service advisor, made a huge difference--great communication from start to finish. Angie who answers the phone and Mark the one that gets you on the rack. What a great team. Thank you for the great customer service. read more

5 Stars - Great Service at Giant RV, Wildomar Had warranty repairs done at Giant RV in Wildomar and was very impressed. Matt, the new service advisor, made a huge difference--great communication from start to finish. Felipe, the technician, explained everything clearly and got the work done quickly. Best service experience I've had here. Highly recommend! read more

Worst service imaginable. I dropped our coach of for a couple warranty items. Coach sat at the yard for 2 months. We had a trip wich we told them we had the parts still hadn't come in. So we took the coach and went on our trip telling them we would bring g at back the following g Saturday! They said they would not back until the parts came in. We live 50 miles from the service center. When we asked for a manager the manager refused to talk to us! The professionalism and service here is undeniably the worst I've ever experienced! I actually give giant rv service 0 stars read more

It was our incredible misfortune to take our 2019 Winnebago 35' Adventurer into "Giant RV service" in Wildomar. After calling and making an appointment, we brought it in for the scheduled time and were told it would be 7-10 more days before it would be in the "queue" to be serviced. Why make the appointment at all? Remember, this is about 70 miles from our home, but it is where the previous owners took it to after they bought it new. We took it in for a Washer/Dryer Combo to be repaired, under the extended warranty. Long story short, they had it for almost 3 weeks, did fix a clog in the machine, calling us to say it was done. Problems: 1. they used our clean water hose to flush out the black water tank and then used the black water hose to flush out the fresh tank, causing the need for us to have to completely sterilize the fresh tank and water lines. No attempt was made to contact us and ask for our advice on which hose went to which tank. 2. We had a large chip in our windshield, from a rock-throwing truck which could not be repaired. I asked them for a quote to replace the windshield, which they did not provide until I asked for it the 3rd time. Meanwhile, they went up on the roof, to "inspect the roof" which was completely unasked for, and while they were on the very front of the roof, they put pressure on the windshield, causing it to create a huge "spiderweb of cracking," necessitating the need for a complete replacement immediately. We have submitted it to our insurance company, and are waiting for the installation of the new one. 3. I contacted the Service manager, if that's what you can call him, and expressed our total unhappiness with the entire procedure via email, and was not even given the consideration of a phone call. Very unprofessional, although I have to think he probably receives several complaints regularly and is probably tired of dealing with them. Run, do not walk, away from this business. There are, we have since found out, many numerous mobile companies that do receive high praise from their customers, and we will be using them in the future. And, just to add insult to injury, I was quoted $325 for the repairs, and when we got there to pick it up, the bill was $400. I was so disgusted, I paid it and we got the Hell out of there. Giant RV? Giant screw-up RV, more like it. read more

We had our Jayco trailer in for some damage repair. They recommended replacing the rear door so we did. We never would've anticipated that the fine repair technicians at Giant RV could screw up a complete door replacement but, here we are. They didn't install/align the door so it opens or closes smoothly and the lock mechanism is not aligned to the door frame such that the security bolt works! They took forever to get the work done and left trash inside the trailer. (Like someone stopped working, ate lunch and never came back to finish). Always test your repair at the service location before accepting it as complete. I wouldn't let them work on a skateboard. read more

They installed 12K solar system that hasn't worked properly from day one. You'll get the run around about the work and refer as a warranty issue to further avoid responsibility. Will NEVER take our RV there again. read more

DO NOT BRING YOUR RV HERE!!! I am very saddened by the experience I had with Giant RV repair in Wildomar. First off, the communication was absolutely horrible. They would just blow me off and say "we will call next week". They hardly ever returned my calls. It was very frustrating, and I never knew what was happening with my RV. I brought my motorhome in to get about 8 things fixed, nothing too major. They had it for ALMOST TWO MONTHS and all the repairs still aren't even done. I also feel like they rip their customers off. I was initially quoted $1,670 for all repairs if I had to pay out of pocket. I purchased an extended warranty/service contract, and thought most things would be covered. By the time I picked it up, I had to pay $3,100 on top of the $1,600 that my service contact covered. I never authorized these repairs to be done, and if I knew it would cost so much I wouldn't have brought it there in the first place. I even had to pay for a new refrigerator door that they never even received, and won't be here for another 50 days. I told them to just cancel it, but they made me pay for everything in order for them to give me my RV back. This is the WORST SERVICE I have ever experienced in my life. I am generally not the complaining type, but this is above and beyond. I will be reporting them to the better business bureau and also possibly taking them to small claims court to recover some of my money. Stay away from Giant RV! read more

Every time I walk in or call to make a purchase or simply ask a question, I have been greeted with professionalism. William and Richard have always been extremely helpful and knowledgeable. The rest of the crew are welcoming as well and I've not once had a bad experience there. I just recently had a new super glide 5th wheel hitch installed. Richard and William got everything squared away and got me up to speed on the mechanics of this thing. Thank you all at Giant RV service center for your expertise and professionalism! read more

Giant RV-Wildomar - RV Repair Near Me - Wildomar, California

Don't go here!!! Called and made an appointment, which was a month out, for warranty work to be done on 2023 Winnebago. Dropped off the RV (hour and a half drive) as scheduled with zero communication as to how long it would take. After four days I called and got William the service manager on the phone and he basically said it could take weeks and that I was in the queue! He took zero ownership for the lack of communication and said that if I needed it I should just come pick it up! He never tried to remedy anything. Just really didn't give a crap about my situation. This place is disorganized. My fault for not reading all the reviews. read more

Just had a chat with Giant RV dealership's service department on how they work. Even though I have a mobile tech's diagnosis that the schwintech slide gear is stripped in my 2 month old trailer the process is: 1. Bring the trailer in to service on appt date 8 weeks from call for service. 2. Service dept confirms problem, 3. Warranty claim is made to manufacturer which takes an unknown amount of time but could be a month or so. 4. Warranty work approved, so parts ordered. Parts have taken up to 4 months to arrive. 5. Install parts. So I could be without my now 2 month old trailer for 3 to 7 months. Also, if you have a insurance company-approved technician's diagnosis of problem why can't the warranty claim be submitted NOW rather than 2 months from now along with a parts order? Why is the RV industry so broken? I REALLY regret buying a trailer at this point. Response to comment below: I have an end of January appointment that I made in early December which I was told was the soonest available. I don't need more discussion. I understand the repair timeline is unpredictable based on parts timing. I've just documented what I was told in the initial call for service, which I later discussed with you when you told me I was on your white board & would be contacted if an appointment cancellation occurred. No call so far, so I assume no cancellations. I originally posted this review on the Murrieta yelp page but they apparently complained to yelp that it didn't apply to them so I reposted here read more

this service department doesn't deserve the 1 star on this review. unfortunately, i cannot give zero stars or a negative stars! this service department is the worse ever. they perform repairs without authorization. the service advisor josh tells you that he is by himself is the reason why he doesn't communicate about our trailer in their shop. pretty much we are not important and have no value because we are getting warranty work performed that is why he has not called us since we dropped off our trailer on 3/17/2025. i had to call to get an update. do not use this service department. read more

I just want to start out by saying that more people need to take the time to give positive reviews when they have a positive experience far too many people spend their time expressing their negative feelings. That said I gotta tell you that my entire experience here at Giant RV has been absolutely stellar. It's a modest building in a modest area but it houses so many parts and accessories for your rv that you can come back 2 or 3 times and still see more. The staff here is very friendly very informative and incredibly helpful. I've been to this location twice and both experiences I have dealt with Carlos and Carlos is absolutely awesome and helpful. I had to do an exchange and I couldn't for the life of me find my receipt which is very much unlike me. Without questions Carlos said no problem I remember you being in here we can take care of it. Now I don't expect that he will be able to do that every time for me and certainly not for every customer but that level of service is so much appreciated on my part. I will recommend them to anybody. Thank you giant RV and thank you Carlos I hope you have a very Merry Christmas and a Happy New Year. In Gratitude, AZ read more

Giant RV-Wildomar - Don't let the modest entrance for you they have it all. - RV Repair Near Me - Wildomar, California

My trailer is brand new and has had many issues throughout the year, it's been very frustrating but 'William' at Giant RV Service Department has made things much easier for me. He does a great job at getting me in as soon as he can and getting the repairs done quickly, he always works around my schedule, and makes sure he can get everything covered through warranty. Always helpful, teaches me things I need to know when he doesn't have to, just an all around great guy and hard worker. Very happy to have him as my service rep and Giant RV is lucky to have him as an employee. read more

Even though I was promised priority service for purchasing my new RV here, I was last in line and never received any priority service until I had to raise this up with Management (with help from my sales rep). Very disappointing and nothing like the good service they had when their service shop was side by side with their sales location. Bummer. Great news is that I won a lemon law case through McMillan Law Group (working with Julian). Tell them Bob with the old Thor RV referred you (julian@mcmillanlawgroup.com) read more

I'm the type of person who always gives a business a second chance. About two years ago I gave a bad review on Giant RV Wildomar service department. End of last year I traded in my TT for a new fifth wheel and had to get a few things done after purchase. William the manager was very helpful ,along with everyone in the service department. They went above and beyond the call. They kept me informed every step of the way. I regret giving them a bad review the first time around "everyone deserves a second chance'' Thank you Gaint Rv. read more

Giant RV did a great job on our repairs needed. 2nd time there and went fantastic. Will helped us and was really communicative. I Would recommend to anyone read more

I have never been steered wrong these guys at the Wildomar Giant RV repair shop always take care of me I'll admit when they get a little crowded they might have my RV longer than ide like. But they really came through for me more so than I even imagined. I took it in after thanksgiving and asked if possible ide like it back around Christmas So I had time to load up for new year's weekend. I picked it up Saturday before Christmas. You guys rock. Thanks. Dan. And Will. Merry Christmas guys read more

We have been taking our Thor Palazzo to GIANT RV REPAIR for over 4 years. GIANT RV has serviced all our recalls, and the latest being our slide that failed to retract in and out. GIANT RV repairs in a timely manner. The staff is very courteous. William Hayes has been our service manager for over 4 years and always goes beyond to make our frequent repairs as painless as possible. We will always return to GIANT RV with all our RV needs read more

This dealership has the worst customer service I have endured since owning my RV. Ordered the wrong parts for recall, did not follow up, ruined my awning andblew out motor controller and no follow through and manager screens calls and does not get back to you My manufacturer confirmed they never processed paperwork through the factory for any of the recalls. read more

Listen to the hold music messages. Know that EVERY SINGLE PHRASE. IS the EXACT OPPOSITE of what the three seperate customer service representatives that I spoke to reflected. The last time i was for a repair they created more problems that needed to be resolved. One thing you can count on is that Ray will point out to you that it is entirely you the consumer that is responsible for the ussue. And he is right. My money will be spent helping some othe RV company be around for 30 more years. read more

I Purchased a new Class A motor home in 2020 from Giant RV in Murrieta and I know first hand there can be a disconnect between the Sales and Service Departments. I'm new to RVing so I don't know what the normal wait times are for repairs here or elsewhere but Most all my repairs were completed in around a months time and to my satisfaction. Ray is the Service Writer I deal with and he's been Great in dealing with all my warranty repair items. Ray has a genuine customer service attitude which you don't see much of these days and I especially appreciate his positive attitude and professionalism. "You can please some of the people all of the time...You can please all of the people some of the time but you can't please all the people all of the time". read more

I have a new Class A, 2018 Newmar, 29' Baystar Sport that didn't come with a AC in the bedroom area. The 1 factory installed AC could not keep up with the high desert temps. So we went looking for a RV specialist that could install one. After months of trying we gave up. Everyone who looked at the work were afraid to cut into the roof and ceiling headliner. My close friend told me about this Service guy 'Ray' at Giant RV Service Center who says "He hasn't met an RV yet that he couldn't put an AC in." So I Called and was very reassured that this work could be done. Now, I live in San Diego (60 miles away), so I was a bit nervous. I brought my new coach in on a Monday, and it was completed on Friday the same week. Oh... And here's the best part, I had a LP gas quick disconnect installed on the outside for my BBQ too. Today, a week later, I still cannot believe that the work was done so professionally and came under budget. Thanks guys, you now have a new friend, and a extremely satisfied customer. read more

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A big thanks to John for helping get the right parts for my camper! Fast and efficient. Highly recommended.

Avoid this place. They do not return calls for status updates, despite several messages. RV left there for 5 weeks. Service Advisor William seems unwilling or incapable of providing assistance, and prefers to give attitude rather than customer service. read more

Ray is the best he was very accommodating to my wife and I. Ray and the staff answered all of our questions even the dumb ones. We recommend highly for your RV needs read more

Ray Y. was wonder to work with. He was very professional and communicated weekly throughout the process. I would go out of my way for service here again. Thank you so much Ray! Misty M. read more

I want to give a huge shout out to Ray Ybarra Service Advisor. He over heard me asking for a fuel pump for our generator which had stopped working. My husband was troubleshooting and sent me for the pump. Ray's advice that it most likely was the carburetor saved us time and money! He didn't have to get involved at all, but chose to take his job seriously and use his expertise to help customers that were not even his own! Also, Carlos Garcia in parts was super courteous and has gone above and beyond to help us find some other parts for our 2001 Class C. Both gentlemen were superb to work with, offering professionalism and courteous manners on both my visits. We will be visiting Giant RV for any future parts, service and sales! Good to find somewhere you can trust! Thank you again team for taking such good care of us! read more

I am so over the moon about the work Giant RV did in my Shasta Reissue!!! She had a nasty booboo on the front, so while they were fixing that, I had them repaint her in my favorite color. Ray, in service, was fabulous about keeping me in the loop. I never felt like they were stalling and he got the work done in time for my camping event. And the painter guy, Phil, went WAY WAY above and beyond to make my girl look fantastic. Wonderful people who actually seem to care. read more

Giant RV-Wildomar - She is better than ever, now! - RV Repair Near Me - Wildomar, California

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Above and beyond Service from Diego Rios at Giant RV , Wildomar, CA. Diego was friendly and energetic in coordinating repair work to my Winnebago Micro Minnie FLX. I am new to RV'ing and Diego was very patient explaining the basics to me. Fair pricing. Will return, highly recommend! -Bruce C. read more

my wife and I bought a brand new tow behind toy hauler in December and on our first camping trip a number of items needed to be looked at and repaired All of this was in our warranty so I scheduled a service appointment to get the repairs done My appointment was for 9 AM, but I arrived a little after 7 AM and had every intention of waiting until my appointment outside of the service yard, but one of the yard guys wave me in and direct me where to park my trailer Since I was early, I asked the yard guy if it would be OK if I drop my trailer and go get something to eat for breakfast while I waited for my appointment and he said yes, so I went. As I'm sitting down to eat, I get this call from my service representative, berating me for dropping off my trailer early with a couple of F words thrown in the mix and he told me I need to come get my trailer right now, that is unacceptable that I just drop it and leave and I have 15 minutes to be back Apparently, he also called my wife with the same abusive attitude, telling her that I was F**king irresponsible, and he didn't appreciate what I F**king had done and again reiterated that I need to come get the trailer within 15 minutes So I left breakfast and went back to pick up my trailer and have a little chitchat. Between the time he called me every time I showed up at the service dealership he had apparently gotten the full story from his yard guys. It was all apologetic. At the time I decide to let it go because all I really wanted it was for my trailer be repaired, but fast forward four weeks later and my wife gets a call saying that the parts aren't in yet, so we need to come get our trailer and one of the parts arrive. I can come pick them up and install them myself. Not only would I not recommend it Jan RV for purchase, but I'd absolutely not recommend their service department. read more

If I could give 0 stars I would. Giant RV Wildomar is the worst! Understaffed and under-skilled. As new owners we took our RV in to get an initial inspection and to address a few concerns we had about standing water in the water valve compartment, jack calibration etc... Well, No water leak was found and Will told us that the shower just need to be resealed and at his recommendation we added a stabilizer and paid to have our roof resealed only to get an our stabilizing spring installed incorrectly and a roof leak?! Months after having the RV in the shop to have some body work done (which was also done terribly) the "non existent water leak got worse" which turned out to be a water leak coming from the water tank!!!! Yes, tried calling over a week ago and getting a hold of the service manager before writing this review but still haven't heard back from John. DO NOT TAKE YOUR RV here UNLES you'd like to pay someone else to fix Giant RV's shoddy (at best) work. read more

Giant RV-Wildomar - Giant RV told us standing water was coming from our shower and that our shower needed to be re-caulked? NOT! - RV Repair Near Me - Wildomar, California

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We worked with Ray with our rv problems and he was so great! He responded quickly and was willing to go to the extra mile for us to make us happy. We will definitely come back to see him again. Thank you again Ray for making our experience pleasant and for fixing everything perfectly. read more

As new owners of a Class A Motorhome, we took the time to call and talk to one of the service writer's, Ray. We were interested in a better understanding of what to expect when we need service or warranty work. All of our dealings with Ray and Giant RV Service Center have met or exceeded our expectations! Ray is thorough and understands all the ins and out of owning a motorhome! We highly recommend Ray and Giant RV Service Center to new and current RV owners! read more

Giant RV-Wildomar - RV Repair Near Me - Wildomar, California

Giant RV service advisor here at Wildomar Ca. Isn't helpful at all . Facials expressions and body movement/ lauguage shows a lot of how you treat your customers.We are 4 month into our brand new 2021 Heartland RV.We went there 3 times and my issues are still not handle.Our major concern is the propane tank regulator and hoses are leaking freon. I feel it's a dangerous to us and our fellow campers, Yet they sit there in their comfort zone (behind the desk) and give you attitude and not take it seriously. Why don't they have mobile service? Why don't they look to the customer like we are important to their business,? 50 thousand dollars later, it's not petty cash to retired folks. I won't buy my next RV from this company ever, and wouldn't recommend anyone at all. Bad taste. I'm a believer that Word of mouth is the best advertisment and I don't have it for their RV sales nor service and parts department . So instead of going in again and being treated like we're an inconvenience to their day. We will be handling our issues our selves. Thanks for causing an inconvenience to us, who will no longer be a valid customer nor spend our money at you're place. read more

I had Giant install Dish system on RV. The satellite is on top of RV. This was installed in Oct. I was going full time in Nov.. I stalled leaving at request of matt scott. So I did not use system until (tried) 3 weeks ago. Tho previously tried working in RV as an office and tried to turn on local channels. Nothing worked. I thought not much of it and did my work. Now I'm out full timing. I've had no tv to work, no dish to work. Have spent now four hours on phone with dish. They all hv said it's the install. I contacted Giant two weeks ago. Will wanted me to ask for him. I called yesterday, insured of return call to no avail. I called again today and he was gone. Assured another phone call on Friday (tomorrow) which means I will spend my weekend in this same situation. I'm going to a hotel. This is absurd. They can reimburse me for that. I hv requested a refund on dish. After speaking with others. It seems Giant will screw up your wiring in RV. So your regular system installed by RV manufacturer won't work. None of my #winnebago stuff works. Dish or Winnebago. It has failed. Dish has offered many apologies as it said it is installers doing. Now my new RV wiring system is messed up. I guess I could drive to Ohio where Winnebago is made so they can tell me exactly what is wrong with my video/TV wiring system. Seems it's the only way to get a straight answer. Even tho dish has been so apologetic and refers me to camping world over and over again. I want a refund on dish, bottom line. I was told tonight I need to get on roof where satellite is and make sure it is pointing north. I'm 110 pounds. I could do it. To whose liability? Also heard that if wires hv been split installing, they made mistake and shouldn't do. How do I insure they didn't do this? I will not leave my RV if they ask me too. I want to see exactly what they are doing to my wiring. So here I go. No entertainment, no local channels on a venture. It's been 3 weeks I"m a down time with no sound, no nothing. First few weeks ok, but it's old. I should never have had to put up with such lousy installation and now service. Secondly, I had them install a blue ox on my Jeep I had just bought. I'm having issues with noise and rattling, lights coming on. Don't want to start on that. I hv to take to Jeep to see what the heck they did. My advice. Have them install nothing! EVER. Just buy somewhere else. Get manufacturer to install what's needed. This has been undo stress to someone going thru oncology (why I'm traveling) and stage 4 kidney failure. They are slowly killing me too. Go else where. This should be a 1 star review. Tho yelp doesn't allow me to change it. An attorney may be in order, I'm just tired. Shouldn't hv to uproot where I am as it's exhausting to go there for them to do what? Take it out and leave holes. Should I go to fish/camping world? Let attorney handle? My weekend at hotel? read more

I worked with William from the Giant RV Wildomar location and he was Awesome! He's professional, efficient, and easy to talk to and get a hold of. He responds back to emails and phone calls and never misses a beat. I would highly recommend this location. read more

Purchased my toyhauler at Giant RV in Colton and had some items, oven vent, tv antenna, heater did work, ext.., fall off and not work on it as i made my first trip. Took it back to have the items replaced or fixed to which Giant RV in Colton service department didn't really fix a thing. They put a vent on but didn't fix the issue, told me my heater was fixed but it was not, and installed half of my tv antenna of which i upgraded. I called to schedule another appointment to have it fixed and they said that they would not be able to get me in until after my year was up and that there would be a charge to fix the items that they didn't fix the first time. I left there and will not return. I then went to the Giant RV parts and service in Wildomar where Ron and Richard did everything that they could do to make it right. They restored my faith in Giant RV as a company. Thank you both for all of your help and maybe you can give lessons on customer service to your people at the Colton location. read more

Ask for RAY YBARRA absolutely made my experience there awesome and helped me with what I needed. I need a AAA insurance quote for the roof on my rv to be replaced and he took his time to go through and he was realistic of what my expectations were and how they can repair it and gave me a free quote for my insurance company. I will be taking my business here to ray and giant rv in the future!! read more