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Southwest RV Service

4.4 (13 reviews)
Open • 8:00 am - 5:00 pm

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Review Highlights - Southwest RV Service

“Kerry's company has gone beyond great service & guidance for me & my wife,concerning our rv.”

Mentioned in 10 reviews

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Giant RV-Wildomar - Great Customer Service

Giant RV-Wildomar

(129 reviews)

From the initial drop-off and walkthrough, the experience started on a positive note. I had a…read morepleasant and informative conversation with my service representative, Dan Vasquez, who took the time to discuss my service concerns while also sharing helpful information on other aspects of my motorhome beyond the repairs themselves. What was initially expected to be a relatively short service visit turned into an extended stay. During that time, there were some communication challenges, which naturally led to some frustration. Service Manager John Meyke stepped in and, working together with Dan and myself, took control of the situation, addressed my concerns, and helped steer the experience back in a positive direction. In the end, both my motorhome and I left Giant RV better than when we arrived. We're currently discussing my solar needs, exploring equipment options, and working through the numbers for a potential installation! My thanks to John, Dan, and the Giant RV service team. I appreciate everything you did.

We just purchased a new Alliance Valor from Giant RV in Murrieta 08/15/26. We have had some issues…read moresuch as slide broke during our walk through, which was repaired ASAP. However, since actually picking up our new unit around the 19th of August, we have had some issues arise on our first adventure. It is really not the issues, its the manner in which Giant RV in Wildomar has responded and not telling the truth, Giant RV claims that all repairs have been approved as of 09/12/26. In talking with Alliance 09/17/26, no claim has been approved, in fact we were told by Alliance they are waiting on Giant RV to respond with more details needed. Which means our 5th wheel will not be ready yesterday, today or tomorrow. Items that Giant RV Wildomar, are telling us they are doing or waiting for approval, is something Alliance would never permit!!! We fell very mislead by Giant RV, by not giving us the correct and accurate information and telling us what they think we want to hear! We have tried to contact management in service and also in the sales department, but to no avail, no one seems to work or be available to help us. When dealing with the public the truth goes a long way, sometimes it might not be the answer the consumer wants to hear, but it is always the best solution. If the truth was told to us on Sept 10th 2026, we could have helped Giant RV expedite our claims. But instead we were promised our 5th wheel back by the 16th (as we are to leave on the 19th for a trip to Utah, which we are meeting friends from out of Calif. and are forced to cancel last minute due to Giant RV not telling the truth and 5th wheel will not be ready!!) Alliance thank god is totally about customer service and is assigning a consumer case manager to look into these claims and help us deal with Giant RV... As stated by another consumer: ""The customer service reps are bad and the place seems to be severely mismanaged."" We also would give them a ZERO if we could!!!

Giant RV - Giant RV in Murrieta- Entrance

Giant RV

(483 reviews)

I initially stopped by Giant RV to explore my vision of a mobile office that would allow me to…read moreconduct business remotely, travel to meet clients, pick up work-related documents, and remain in the area as needed for business operations. I wanted to see whether an RV could provide a practical alternative to working exclusively from my home office. That's when I met sales representative John Horgan. Being completely new to RVs, I appreciated how John was able to explain so much about RV life in such a short time. He answered my questions about financing, down payments, and trade-ins, earning my trust and making me comfortable moving forward. Keeping my monthly payments affordable was important, and John worked with management to get as close to my budget as possible. I also purchased additional warranties for peace of mind. Two managers personally came over to meet me, which made me feel that my business and needs were valued. We shook hands and closed the deal. They even secured a great rate through a federal credit union I ended up liking so much that I've since moved my checking and savings accounts there! My thanks to John Horgan and the Giant RV management team for making my first RV purchase a positive experience!

I recently posted a negative review regarding my experience with Giant RV in Murrieta. Since then,…read morethe situation has been resolved, and our deposit was returned. I believe it's important to update my review when a business makes things right. While the experience was stressful, I appreciate that the issue was ultimately resolved. Thank you for following through. Says A lot! K. A.

Temecula Valley RV - Before

Temecula Valley RV

(142 reviews)

I can't say enough good things about my repair service from Temecula Valley RV and especially…read moreJunior. They are especially attentive and responsive, and always courteous and professional. I have been bringing my RVs here for years, and the work has always been performed correctly. For the recent work concluded last week, Junior stayed in touch with me throughout the entire time, and explained every detail in the original estimate. This is a convenient location, the techs are knowledgeable, as is the rest of the staff, and they are the only place to go for this type of work.

This is the Original Response from TVRV to me. It was deleted!…read more Questions from Rhonda, each answered. Why didn't you post a negative review that I could respond to for the public to see? I did, what are you talking about? It's hard to argue with facts and truth! Are you embarrassed of what truths I have to say? No, write anything that's true about me but don't slander me. I am not going to go into any defensive remarks about our work, it will do nothing for someone like you! I wrote this review to inform and show others about TVRV's questionable business ethics. Pictures tell a thousand words don't they? We know that we are good and honest people and you are the type that will never be satisfied as I can see in all of your negative reviews of different establishments. Honest? Okay, maybe? Honestly, I've written only five (5) negative reviews on Yelp, that's it!! I've visited hundreds of Temecula and other cities businesses with competent owners and without any issues. You were not happy with us in 2023 and you came back in 2025 and still not happy. Why did you return? Original review was removed because I was giving TVRV a second chance to earn my business but TVRV chose to string me along and drop the ball! In-between 2023 and 2025 I did have one good experience at TVRV, I thought they had improved. I guess not. I will however remark on the sign on MY door! When did the 1st amendment become not okay for a business owner!! I LOVE our President and am proud of it! If someone does not want to visit our business because of my beliefs in our Commander in Chief or that I am a God loving Patriot, than that is their choice. I will NEVER make an exception to hide my beliefs or my faith. I wrote in my review, "That's my own opinion and observation and since this is not my business, TMRV certainly has the right to make political statements if they choose even if those statements are offensive to others and don't make much business sense to most business owners.". I will also add that I will pray for you that you can find some kindness in your soul. Kindness? Haha, people please read the "kind responses" to other negative Yelp reviews Rhonda has made regarding TVRV. I surely hope you can find that RV repair shop that fits your needs and your beliefs. Take care and God bless you John B.

Southwest RV Service - rv_dealers - Updated October 2026

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