I used to visit Ocean State Job Lot all the time when they were on Hazard Ave, near Barnes & Noble Bookstore. They had regular hours back then and always closed at 9pm (exept on Sundays when they closed at 6pm), and I made it there 10-15 minutes before closing on many occasions for something quick I needed to run in and get.
After they moved to the old "Best Buy" store location at the Elm Plaza on Elm Street, they also changed their hours. The hours are now all over the place. Some days they open at 8am, other days they open at 9am. Some days they close at 7pm, other days they close at 8pm, and according to some websites I've checked their hours on, other days they close at 9pm.
This makes it very difficult to know when to go to the store, as if you go at 8am on a day when they open at 9am, you've got an hour to waste; while other days if you get there expecting them to close at 8pm or 9pm, and it's one of the days they close at 7pm, well, you're just plain out of luck driving up to an empty store with all the lights turned off.
I drove over one evening that I just happened to be in Enfield and arrived there at 6:50pm and was curtly told by an employee as I entered the store "we're closing in 10 minutes". I mentioned that they must have changed their hours since they moved because they were always open till 9pm when they were in the Hazard Ave location. The employee told me "No, we've always closed at 7", when I mentioned I've been going to that store for at least a dozen years, probably closer to 20, and they always closed at 9pm, except for Sundays, I was again adamantly told "we've ALWAYS closed at 7".
When I got home I looked up their hours and it turns out that they don't even close at 7 every night even now.
From the Ocean State Job Lot website (May 27, 2023) -
Monday 8:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 8:00 PM
You go ahead and try to make sense of it, as I certainly can't... and obviously their own employees don't know what their current hours are either, insisting they now close at 7pm every evening when they not only don't close at 7pm every night, but they don't open at 8 am every morning either...
...and the best Ocean State Job Lot can do is ask me to contact them at their email address so they can "hear more" about my "experience", as if what I've explained here isn't already clear enough for them. Duh... as if repeating this information over and over again is going to make them understand it any better or make them change anything at all... typical beaurocratic mumbo-jumbo... and no, they don't get "credit" for at least providing a ridiculous response...
Fix your hours and don't waste my time telling me you that you sympathize with me. You've got all the information you need right here, explained just as clearly as can be... either fix this ridiculous state of affairs or don't... THAT is the only response that matters... and anyone with half a brain should realize this. read more