I am new to the area and I had the same woman from my old area doing my eyebrows for the last 15…read moreyears. I was hesitant to try someone new, but I really needed to find someone local. I made an appointment and Kena did my eyebrows. She started with very little to just shape them and asked if I wanted more, less, higher arch etc. I walked out of there with the nicest eyebrows I have had in the last 15 years. She was better than my other girl. I was so excited. Pricing is fair, service is great. Will be my new go to

I have been going here but the last time I went the girl was absolutely horrible! She left dye on…read morethe side of my face and my eyebrows were threaded and tinted! They look horrible and this is right before a trip I am taking overseas! I feel so self conscious about how horrible they look. Never going back!

The staff at 5th Nail Lounge are skilled, sweet and accomodating. They do a great job with dip, gel…read moreand regular polish. The pedicures were a godsend when I was pregnant. Prices are reasonable. They do appointments but I tend to just walk in and never wait long. I'll be back to being a regular soon.

The people were friendly & welcoming overall however, the person who did my nails did not make them…read moresymmetrical or neat. When he did my pedicure he did not exfoliate all the dead skin off. The very next day my feet looked like I never got a pedi and the polish on my gel nails was peeling off. The manager welcomed us back to correct the issues which was great. But he gave excuses for the issues by saying it was my fault for having dry skin or for being to hard on the nails. Instead of taking responsibility. I'm a housewife, I don't wash dishes, I don't do hard labor or heavy lifting, or walk around barefoot. There's absolutely no reason my mani and deluxe pedi should already be falling apart the very next day. I've never been to a nail salon, paid over $100+ and the very next day it was already coming off and feet looked like I didn't even have a DELUXE pedicure. When I do my own pedicure at home, my feet are soft for at least a week. And I don't even have the professional tools or products. While I greatly appreciate the managers willingness to correct the issues; he still did the bare minimum to correctly fix the issues. Removing some polish but not all and painting over it but the previous color can still be seen and then not wanting to correct that new issue. Rushing to correct the problems but not respecting the requests during correction. Like removing all of the black polish before you put new polish on. Then when my husband says it again, THEN he corrected it. I didn't feel like they respected my requests or my business. If I'm paying for a service, I expect you to perform the service well. Not rush through it, do it half way, and then disregard or ignore the correction when the customer is not pleased with the result. I also expect full accountability. It should be done well the first time and if not, it should most definitely be done with care and willingness to accommodate the requests. I shouldn't be made to feel as if I'm creating an inconvenience for your employees poor service.

I would be remiss if I did not share my experience. I normally do not leave reviews, but my last…read morevisit left me with a very negative impression. I have been a loyal EWC customer for almost 10 years and have always had excellent service at various locations. Unfortunately, the Durbin location was the first time I walked away genuinely disappointed -- and it had nothing to do with the wax specialist, who was wonderful. The issue was the front desk receptionist. She was extremely rude and dismissive, rolling her eyes and speaking in a condescending manner. As the first point of contact for customers, she should be polite, patient, and welcoming. Instead, her tone and attitude were completely inappropriate.I was approximately ten minutes late due to traffic, and when I approached the desk, she spoke to me as if I were a child arriving late to class. I also had to wait for her to check out the customer ahead of me -- which took at least five minutes -- so the "lateness" was hardly one-sided. Even that customer looked visibly frustrated with her behavior. When I checked in and explained that traffic had delayed me, she told me she would "let it slide this time," but made a point to emphasize that being nine minutes late would result in a charge. She then handed me three forms to sign, stating they were "so I understand the policy." There are a hundred ways to communicate a policy professionally and respectfully. Delivering it in a punitive and humiliating manner is unacceptable. As I was heading to the back for my service, I saw her roll her eyes again. That was entirely unnecessary and unprofessional. This was my first poor experience with EWC, and I want to believe she may have been having a bad day. But if that is the case, she should have stayed home instead of projecting that negativity onto customers who come in expecting a pleasant and professional environment from a reputable company. She is simply not an appropriate first face for customer engagement. Management should strongly reconsider who they place at the front desk; someone who smiles, radiates positivity, and represents the EWC brand appropriately would make a world of difference.

Perri was great! She made me feel very welcome, and she has a calming personality. It's not easy…read morewhen you see someone for the first time to have your lady bits touched up, but she made this process easier than ever. She has a very body-positive demeanor, which is so important. The entire salon is beautiful decorated and well-lit. The prices are reasonable, and everyone seems to be very happy to be there. I already have my next appointment booked!

I love this place! Rachael is fabulous at doing your brows lips etc. She is kind, polite,…read morethoughtful, and reliable. For these reasons, she is normally booked, but it's worth it worth the weight for sure. Don't hesitate to try out melt wax and Rachael.

Rachel takes some of the sting out of waxing. She's friendly and does a great job. Her space is…read moreclean, bright, and cheerful. Prices are fair and the location is great. Going to book my next appointment now.

I can always count on my massage therapist To get rid of my trigger points in my shoulders, upper…read moreback and lower back. The receptionists are always friendly and accommodating. The rooms and linens are always clean. I have been with Spavia for years. I always recommend this place to friends and family.

Staff is always friendly and professional. Christian is an amazing massage therapist. It was an…read moreall-around great experience.

I was a bit hesitant to try this place since I usually stick with the same pedicure tech, but…read moreunfortunately she's no longer at the location I used to visit. I'd been searching for someone who could do just as great of a job, if not better. When I walked in, I was nervous about who I'd be assigned to. When I found out I'd be sitting with a male tech, I wasn't sure what to expect. Turns out, I had nothing to worry about, Nick did an amazing job! I was beyond happy with the service and will definitely be returning. I've officially found my new permanent pedicure tech!

First time at this new salon. Came as a walk in and was greeted and seated quickly. Very clean and…read moremodern. I like that the TV's are discreet and there are only 2. Prices are reasonable and the classic pedicure was good.

Great customer service. Good prices for services offered. Nice location and cute office!read more

Just got an excellent facial from Lindsey! I feel like you always have to choose between relaxation…read moreor results at other places. But she delivered both for me yesterday. My skin feels amazing, and I really enjoyed an hour of just turning my brain off. Thank you, and can't wait for my next appointment!

I cannot say enough good things about Hello Smooth. Everyone I have interacted with has been so…read morefriendly and helpful and the place is so beautiful and clean. I have been going to Hello Smooth for laser hair removal over the past year and my only regret is that I didn't go sooner. I am currently treating my full legs, underarms and my lady mustache. I am so pale (practically translucent) and my hair is dark brown that even when I would shave, you could still see the hairs on my legs. I used to be so embarrassed anytime someone touched my legs and would often get the comment- when's the last time you shaved? Little did they know I had shaved my legs TWICE. Now, I feel so much more confident and free. I can say yes to a last minute girls night and choose a mini skirt instead of sweating it out in jeans. I won't lie- it wasn't an entirely painless process, but Racquel is the best and works so fast that you have nothing to worry about. If you have ever gotten your legs waxed, then you can tolerate the laser.

Thanks for another amazing hydra facial Franki!!! Walked out with that fresh skin glowread more

Outstanding service. From greetings as you walk in the door to check out…read more Clean. Professional. And most importantly, competent. Never going back to hot wax again! Make an appointment, for sure!

Had a wonderful experience beginning to end at Sugar Sugar! This salon was about a 45 min drive…read morefor me, but it was well worth it! I opted for a "sunkissed" spray tan as I was a bridesmaid in a March wedding and have absolutely no color atm. 1) scheduling online was so easy, and they send you plenty of reminders 2) salon is so cute and clean & girly 3) staff member Christina was sweet and professional and explained everything clearly. I felt very comfortable with her 4) I absolutely loved my sunkissed spray tan! Best part was minimal odor and it's fading so naturally. 5) price seemed appropriate for the quality of the spray tan and the aesthetics of the salon Thank you Christina at Sugar Sugar for making me feel so pretty & naturally tan!

First time at this salon for dipped nails. I've worn them 3+ years, other artist at another shop…read moreretired. First pic, what I requested exactly, especially pointing out the shape, the smooth transition from dipped nails to cuticle, color, just dipped, not painted, and length. Next pics, what I got after 2.5 hours, and after asking for changes, telling her I didn't want the length. Then pics on two that lifted/fell off Saturday, and then one that broke and damaged my nail bed today. Problems: not smooth. Lumpy, weird like duck bills, not the target pic. She put obvious silver glitter on one third of the nail, kept telling me it was better, I said no, it's nice for other, but not what I want. She removed it then paintedy nails this pink color and added silver glitter swipe like dollar store polish. She told me her nails last a month. 2 weeks, two lifted and fell off on non dominant hand. Should have been $60 per the website, charged me $75 with a whole lot of manipulative attitude. I paid and ripped well as I always do ($30) because I never wanted to go back or think of the service or have any ties to them at all. But now I have to spend more time or just remove them all and spend more money. Very devious, kept saying trust me, trust me, trust me and her 27 years of experience and how fancy she did nails in Manhattan. I don't recommend. I've worn all sets of dipped nails a month and only had one nail break or lift in the past 3 years. Nails are a luxury and this experience was like spending $75 on something from 5 and Below.

John did an amazing job with my pedicure from patiently and efficiently removing my old gel ball…read morepolish, cleaning out my cuticles, to the spa package l the way to the detail when painting my toenails! 10/10 booking him is a must! I'm coming back the next time I visit Jacksonville in a few months!